Customer service was terrible!! I ordered a simple nugget meal. And they forgot my fries. Literally it's a drink fries and the nuggets. That's it. When I left and then had to come back they didn't take responsibility or apologize. After waiting in the line AGAIN, they gave me the smallest order of fries I've ever seen?!?! The worst customer service at any chick fil a I've ever been to!!! read more

What happened to this Chick-Fil-A? I received the wrong items in my carry out order so had to drive back to the restaurant to get a corrected order and was treated so rudely by the "hospitality" director Hailey. The rude treatment from the staff (who were just standing around at a super slow time), lack of apology for their mistake and overall bad experience for over-priced fast food chicken really left a bad taste in my mouth. $38 for 3 basic meals - complete with cold fries, gristly chicken bits and watered down soda was not a good value. Frankly it puts me off of Chick-fil-A altogether, but I certainly won't be returning to this location. read more

One of the best customer services I've had in Westminister. Sometimes I'll just order for the customer service honestly.

WHY IS THIS PLACE SO UNDERRATED? Chick-Fil-A is my favorite fast food restaurant, and is 666x better than McDonalds! McDonalds sucks, and their McNuggets have 45% chicken!!!! Chick-Fil-A constantly impressed me with their consistent high quality. Their chicken sandwiches are insanely good, and I have many good memories there! Chick-Fil-A deserves the spot in first place of all Fast Food places. Go to Chick-Fil-A, and avoid McDonalds!! SERIOUSLY! read more

I believe this place gives orders based on race. NO THIS IS NOT THE CARD. But I'm dark chocolate.. I have yet to get a good large fries . It's always some left over Bs. Not hot but warm enough to eat like WTF , not whole fries just crumbs with a few good looking fries. Old fries in the bottom few good fries on to to make you think you have good fries. This is my 3rd fukin time an I'm out coming back EVER IN MY LIFE . read more

Chick-fil-A - Nonsense - Fast Food Near Me - Westminster, Maryland

Haven't been to chick fil a in a while, especially for their breakfast. Decided to treat our children for a Saturday morning treat. This wasn't a treat at all. Got to Chick-fil-A for breakfast shortly before 8. I know it's somewhat early, but the drive through service was so dry. Fine, no big deal. I ordered several items, 2 breakfast burritos, a breakfast bowl and 2 plain biscuits, hash browns and orange juice. I was super excited about the biscuits, because every experience I've had with Chick-fil-A biscuits was great. Unfortunately, not today. The biscuits were cold and HARD! The hash browns were cold and soggy in the breakfast bowl and the chicken was just pitiful! This will be my last time getting breakfast from this location again. My family and I love Chick Fil A, but this was a total disappointment. Hey Chick-Fil-A you better step up your game, raising canes is opening right across the street! read more

Great snack on the go. Love their chicken tenders and chicken sandwiches. Cookies are bad and dry has oats in them very expensive just for a 6 of them. Love their food overall don't let them talk you into buying cookies unless you have a friend to give them to lol read more

Clean, fast service , great food,great employees.! Drive thru is always quick and accurate, the order is always correct! read more

The first time, I was willing to let it slide and just chalk it popular with the kiddos, so when they request it, I'll usually pick something for myself - but no longer. So far I have I have contracted food poisoning here twice in 2021. Both times, it was from the Spicy Chicken Deluxe Sandwich. The first time, I was willing to let it slide and just chalk it up to bad luck. The second time, I was pretty upset. The following day, when taking my daughter to Gymnastics, I also learned that one of her team-mates was also out due to Food Poisoning from... guess where. At this point, I thought it might be a good idea to send an email in, which I did. Received a generic response back from the owner, PJ. Completely not related to my feedback. Can't stand that... So, in short, I'm done with this place. Their food has always been a little sub-par anyhow. Stale Bread from time to time, cold food. The complete apathy from the Owner was my breaking point. read more

This is one of the slowest chick fil a restaurants I've ever visited. Also, if you come around 12 and wanted to eat inside... just take your food to go. There is hardly any tables even though they have a play area that is not in use. Change the play area to add more tables. We ended up grabbing our food and eating in the truck. read more

Girl asked to start order five different times still messed it up and when we came back to get it fixed manager was rude and talk to us like a jerk read more

I had a very late lunch here several months ago. I ordered their basic chicken sandwich. It was tasty, but then I was starving at 4:30 pm. The food was relatively warm. I got yellow mustard, but wish they carried spicy brown mustard. That would have given it just the right kick. Employees were decent, but I don't like the outside logistics with this shopping center. read more

good tastesing. dey taste like yum and de chicken sandwitch is yummier. it taste so yummmmmmmmmmmmmmmmm. de taste reminds me of da undertal chikden genoi=sde roote. it be killaed snas chiken. da mccydee's micnugjetz are like pasiFirst ending. de angy gents asrul djreummer. dat is why chickfila is da bestest food place. eat dat, be genoisdee-! read more

Very friendly staff. Ordered the cool wrap sandwich. Was worried about how fresh it was because the dressing wasn't on the sandwich. Waffle fries were undercooked and I hate when places leave potato skins on the fries. When they are cut wrong you get fries with all skin. read more

Horrible location. Their parking lot is a mess. I waited forever to place my order and in the end my fries were cold and hard.

It's Chick-Fil-A, so that means it obviously is delicious. This restaurant has very friendly staff and a very pleasant atmosphere. I am excited to see their new renovations being done. I recommend the chicken sandwich and sweet tea! read more

This is not a great location. I have given it many opportunities to show that it is up to standards of chick-fil-a. Chicken is smaller, items are not always hot. At times they do not follow directions from the order placed on the app. The inconsistencies have been going on for about 2 years it's time for Chick-fil-A corporate to step in and take a look at this owner operator as something's not right. read more

I've come to this location many times and never had a bad experience. Even when the line is wrapped all the way around the building and then some, I still manage to get my food in an efficient time. So if you see a long line, don't be afraid to wait a little. Totally worth the short wait. The service of course is impeccable and the staff is extremely friendly and accommodating. read more

Tip: Never wait in line inside or at the drive thru. Download the app! Ok this place is like every other Chick fil A..BUSY. Carroll County has bad planning and this shopping center parking lot is typical Carroll County. Yes this is a free standing building but it's in a parking lot so maneuvering to get your food is sometimes tough. Food is always on point. It doesn't matter what you order here. Their food is laced with crack and yes we always come back for more. Everyone is very friendly and it's their pleasure to serve you. I like that in this non consumer friendly world. You can always find me in my car at curbside PickUp waiting for them to bring the food out. Yes that's they magic that happens when you use the app. Plus you get free treats when you use the app. So enjoy this Chick fil A spot since it's friendly and delicious. I didn't have a need to review their food since it's always constant but me mindful of my tip when visiting the lot. Till next time read more

Went here for clean dependable experience. It was that. They had a guy outside with ipad taking orders in person - nice touch. Lady walked around with mini chicken bites - that was cool. Service was fast. Employees are clean. Parking lot clean. Clearly #1 fast food in Westminster area. read more

Chick-fil-A - Fast Food Near Me - Westminster, Maryland

I love Chick-fil-A always great service and great food. HOWEVER. The man that was supposed to be helpful and kind was SO RUDE. I asked for extra sauce when I placed my order. I get to the window get my food and there's 2 sauce packets. We had 2 meals. Not enough sauce. So I ask for extra. He gives me 1. I said I'm sorry sir can I have a few more please? We like our sauce lol If I have to pay extra no big deal right?. He rolls his eyes and with a major attitude yells, LIKE HOW MANY DO YOU WANT?! Like excuse me sir. Throws the sauce at me. Shrugs. Y'all should not have that man at any window!!!! Disgusting. read more

Even though I don't eat meat... I enjoy coming here. I always get the side salad- which is ALWAYS incredibly crisp and fresh - and a fresh lemonade. The kids LOVE it here. Clean, fast, and yum. read more

Chick-fil-A - Fast Food Near Me - Westminster, Maryland

Love their asian salad and milkshakes. A co-worker and I get food from there about once a month

The ladies working tonight 01/08/19 around 9pm had my special request milk shake ready and waiting when I got to the window!!! Always so nice and such fast service!!! Way to go!! read more

Chic fil a, pretty much everything is good and hot when you get it. The only drawback are the lines are long to get some of this good food. This one has a very odd drivethru kinda, because the lines are so long it actually starts back in the parking lot area then you have to merge/stay in line with parking lot traffic then you actually get into the curbed drive thru area. Everything else is clean and good. read more

Went for curbside. Ordered 6:50 pm got notification food was ready around 6:58. Didn't get food until 7:25. Fries were ice cold. Manager seemed annoyed I called asking about my order. 7 cars who got there after me got their food within 5 mins flat. I understand Covid has made things difficult but getting cold food is unacceptable. Needless to say this isn't the first time this has happened. Another location took 35 mins for my curbside. I will not be returning to this location. read more

This is the best fast food restaurant in Carroll County, Maryland. It's located in Westminster at the intersection of Route 140 and Englar Road. I always enjoy there chicken wraps and salads. 5 5 5 read more

Love the app, love the place, love the food. Yes. Occasionally, item on the order got left out, call the store, they will bring back to you right away. read more

Yuk Yuk Yuk. I used to eat a lot of ChikFila over the years. As a pharma rep I would buy large trays a couple of times a week for offices. I very much noticed the slow decline in quality. Smaller nuggets, saltier, often slightly under-cooked. Last time I ate this stuff was a couple of mos. ago, and again the decline continued. Last night my wife and I were traveling out of Westminster. We had a long drive ahead and grabbed some food at the drive through. If we weren't already on the road I would have thrown this food back through their window. I had nuggets, my wife had the strips. fries, lemonade. Everything was awful. Chicken was cold, soggy, salty and under cooked, old oil. Fries fit the same description. Even the lemonade that I used to love tasted like artificial lemon crap. After a couple of bites we took the bulk of this crap and shoved it in a gas station trash can (and we were starving). NEVER AGAIN. Prices on everything are going up sharply. It's really a shame when a company takes those increases and also greatly cheapens up the food. Double Whammy. I guess as long as people are willing to buy this crap this practice will continue. read more

I Put in a mobile order for lunch for my family and I checked the bags before the girl walked away to make sure my order was correct. Everything was correct except for the FRIES! Every time we order fries they are either always half filled and soggy or half filled and overdone. I asked the girl who brought the food out to ask whoever is preparing or bagging the food to fill the fries because they were not filled all the way and I was told that they threw some more fries in the bag and that because of the new container they aren't going to look as full. Today all of our fries were half filled and soggy and they were inedible. read more

Amazing service. There was a mix up with my order and there accommodations exceeded my expectations. I recommend this Chick-Fil-A

Love chick fil a food especially their Asian salad. But when ask for lettuce and tomato on a sandwich they want to charge extra. 50 cent per corporate policy??? Really? So no thanks. Will go to subway from now on!!! read more

This has to be one of the best Chick-fil-A I have ever been to. It is so clean and tidy I just love going there. The staff is very polite the food is always hot and fresh and even as busy as they are they move you through the lines very quickly read more

Almost always busy, but they move people through pretty quickly. The food is always hot, and the staff pleasant.

Terrible service due to extremely long waits at drive through and in restaurant. Poorly located in a crowded shopping center with terrible traffic flow. I spent 30 minutes of my life going once around the building for fast food in spite of the outside order takers. Going inside is just as bad. 20 minute wait in line for standard sandwich meal just to order. No room to sit. Not a place for a fast lunch. I like the company (food) hate this location, go to KFC, Sonic, Arbys, Popeyes in Westminster for a quick lunch with a good chicken sandwich. read more

What's nor to love about Chick-fil-A? Great food and thoughtful customer service. Only serious complaint is that the Westminster Maryland store on Engler Rd. Stop putting out all of the sauces. NOW they are kept behind the counter and you have to ask!!! Now having been to other locations recently, I know this is not a corporate wide move but rather a location decision by a cheapskate manager/owner trying to add a few pennies to his yearly bonus. He has forgot what makes Chic-fil-A different from other fast food. Wide variety of sauces selection and access is one of the key differences. Shame on this manager for being Mister Scrooge! read more

I have always liked the food and service at the Westminster Maryland location. I was, however served by an older gentleman at the drive thru window yesterday - his name may have been Phil? I found him to be cold, unfriendly and unappreciative of my business. All he said to me was $8.99 and he hastily handed me my food with not so much as a hi, bye, thanks or kiss my bahootie..... Stay in the kitchen Phil...... read more

I love its food it is the best fast food restraint I have eaten at the reason I gave it 4 stars is because some of their food smells bad other than that it is good. read more