Chick-fil-A at Haygood Shopping Center is a regular stop when my son is here, He loves their Iced Tea. The half unsweetened/ half sweetened version he loves can be bought in gallon container. They're perfect for him when he's working, which he has to do most weekdays when he's visiting. My Grandson prefers their Chicken Strips for lunch. It's so easy to order via their App from home then pick it up in the drive through. Although this location is always very busy, they have the drive through process perfected. There's never a long wait. Today I did have to pull up and wait for the gallon of tea. I suspect I cleaned out their supply and more had to be brewed. This spot is one of the few fast food establishments where I will eat, preferring the grilled chicken sandwich or the new grilled chicken nuggets. The side I prefer is the kale salad. I really wish they still had coleslaw and baked beans. The store itself is typical fast food decor. It is kept clean with ordering inside handled efficiently, Thank you Chick-fil-A for meeting my family's needs, especially the Iced Tea. read more

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I ordered a market salad. I got the wrong toppings and no dressing. This is not the first time they get the orders wrong. It appears to be a bunch of young kids who lack training or do not know how to verify the customers receiving the right order. read more

Check your breakfast biscuit before pulling off from the drive through! I've been to this location before while in town and have never had a negative experience until today. I ordered a breakfast combo with a chicken biscuit. I seriously could not believe the size of the small piece of chicken! No exaggeration but it was the size of maybe two or three nuggets. I had to let corporate know...it was that significant. I wish I had checked before leaving and hope those after me got the rest of my chicken. read more

The sweet manager who was working tonight 8/7/26 at 10:00pm, I believe Ronaldo was his name -- deserves some praise and a raise for how kind he was. I placed an order for pickup on the app right before they closed and I mistakenly placed it for the wrong location because I was trying to hurry. When I pulled up, they had obviously closed but he tried to help us anyways and didn't treat us like a burden which most places at closing would have. He went out of his way when he didn't have to and made my kids and I extremely happy and we appreciate his kindness so much. Thank you for being so helpful, and thank you to all the staff at this location for always being so sweet and caring to their customers! You guys are my favorite chick-fil-a around Hampton roads. read more

This is probably the worst chick Fil a in the area, which is sad because it use to be one of the best. The last two or three times I've the staff has been aloof at best and more interested in playing games on their phone or talking to each other rather than providing a friendly and courteous interaction. It's not that they're rude per se but more they just seem annoyed that I'm there the last two or three times it's been the evening staff so I get it. It's made up of mostly young teenagers towards the end of the shift but still I guess I've just become accustomed to what was the standard Chick-fil-A service compared to what the evening team here is able to offer. read more

I have said many times that other fast food restaurants could learn a thing or two about how to perfect a drive thru. Chick-fil-A has really streamlined the drive thru and being able to order your food on their app, check in with one of the employees stationed in one of the two drive thru lanes and your food is ready by the time you arrive at the pick up window. The food is always hot and fresh. Everyone is always very courteous. read more

I had the Spicy Deluxe Chicken Sandwich meal with waffle fries (dipped in the Spicy Sriracha) and a lemonade--my go-to order that never fails. The food is always fresh, hot, and delicious. The staff is consistently friendly and welcoming, and the restaurant itself is always clean and well-kept. Chick-fil-A continues to deliver an amazing experience every time. read more

The chick fil a is clean and has pretty good seating. The staff are friendly and active as always. I had a pick up order and had to wait for quite sometime for a small order even though it was not that crowded. read more

Chick-fil-A - The inside - Fast Food Near Me - Virginia Beach, Virginia

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I went into this Chik Fil A location to get a snack on a long road trip. I'd just met with some business associates and was hungry and tired. I went into this location to get some fries and the mens room was disgusting: the floor was literally filled with puddles of urine and the dry areas were sticky. When I went to order just one order of fries, I noticed the young lady at the counter looking at her phone and completely disinterested in helping me. When I finally caught her attention and placed my order, she took my name, and turned back to her phone. There was a stack of fries already sitting behind her and she could have easily picked one up immediately and for whatever reason chose to do nothing. Beside her I saw a manager laughing and carrying on with an employee who also seemed bored with nothing to do. The interior of the restaurant was almost empty with maybe 2 or 3 people inside eating. I waited and after a few minutes saw several delivery drives from GrubHub waiting for their orders as well while the staff continued to chat and have fun with their phones and socialize. Meanwhile there were stacks of fries sitting under the lights. After about ten minutes the young lady reached out to me, without speaking, and handed me the fries. She never acknowledged me in any way or spoke a single word, just stuck it out toward my face. I would never return to this Chik Fil A location because the mens room was filled with urine puddles and sticky floors, while staff joked around and had fun with their phones - leaving customers like me and delivery drivers waiting around unnecessarily waiting for orders. And on top of it all, the young lady at the desk was rude. When I worked customer service at hotels, restaurants, and in business if I'd treated a client or customer that way at the very least I'd get written up and given a warning. Here, the manager was also chatting it up with a young employee having fun, so either didn't notice it or just didn't care, or both. So, yes, sticky flooded mens room floors, long waits even when nobody's there, and rude employees. Who needs it? I don't. I can go to another chicken fast food joint or wait until I get home to eat and know I won't be disrespected again. read more

First of all i order 3 meals 2 sandwiches and a kids meal and they give me 1 mayo and 1 ketchup , then fuck my order up and have a nasty attitude when i politely ask for it to be fixed THEN when they hand my drink back to me they didnt put the lid on , terrible customer service and poor listening skills im annoyed read more

I've been coming here my whole life and it's the best Chick Fil A I've ever been to. Cookies are fantastic!!

This chick fil a is one of my favorites! The quality of the food is always so good and the line is always long, but moves so fast. The staff is so kind and the inside is clean too! Chick fil a is always so homey and delicious. This location nails the quality and service aspect that is known across all CFA's! Parking is pretty easy at this location and easy access to the main blvd! read more

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I visited Chick Fila A for the first time today and needless to say I wasn't disappointed. The dining floor was very clean and organized as well as the bathrooms. Connie who took my order was a gem, she displayed excellent customer service and was focusing on getting my order correct. When I received my order everything was nice and hot l, what an enjoyable experience I had here. I would visit everyday to this location. read more

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I don't usually do reviews but I am dining with my mom today and she was so impressed by a high school student she met a week or so ago, that she was sad to see he is not here today. The staff here is always so friendly and polite - I wanted to make sure that Jax knows that his conversation with my mom made her day! read more

Stopped by for a quick bite with my mom. Had the 4 piece with fries and my mom had the 3 piece. Both meals were hot and fresh. The service was great in the drive thru. Just friendly people honestly which really makes a difference. read more

Terrible service. there was nobody there when we arrived and we breezed through the line only to be directed to a parking space to wait for our milkshake. We were waiting for 20 minutes before we went inside, only to find out that nobody was even working on our order. I know this because as soon as we told the man behind the counter that we had been waiting, suddenly he began to work on our order. This place will massively inconvenience you and when you bring it to management's attention they do nothing.Will be taking my business somewhere there appreciates it. read more

Had to wait for drive thru cashier to finish her conversation to receive my food ... wasting gas big v8 fans turned on car getting hot Then I think they called me rude read more

It's a long overdue and upgrade back to a full four stars for my go to Chick Fil A. There were enough issues over a period of time that I felt compelled to align the rating with A-OK. Now the same holds true of consistently above average service, food and cleanliness for almost a year. These issue still reflect in their 3.5 overall rating. I most often do the drive-thru and it is a well oiled double lane dream. The crew has it down pat with staff often outside taking orders and processing payment. They are efficient and friendly. The food comes out hot and is delicious. One of the things this store does that sits them apart is weekly food give aways such as Wednesday breakfast sandwich . They also do a dinner plus other things. On top of that they are very tied into to help local schools. The interior also deserves praise because this is why I downgraded on an update. More efficient at the counter, less mistakes and friendly staff. The cleanliness had been an occasional issue that I do not see. Shout out to longtime manager James who is an incredible employee and invaluable to their success. Also longtime owner Jason who recognizes me and says hello. He has weathered a bit of that storm with staff and is back on top. As a matter of fact corporate has awarded him a second store. A Norfolk location will be built outside the Norfolk Premium Outlets. Keep up the awesome work all, I will continue to be a super regular. read more

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The best Chick-fil-A ever!!! Been frequenting this location for about 3 years. Service is fast, friendly, and food is always hot and fresh!! They even shine on days they offer free breakfast or dinner! Every fast food restaurant should follow whatever model/process this Chick-fil-A uses because they are spot-on every visit! No complaints!! read more

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Maybe it's my haircut or maybe because I was looking in my laptop. Idk it's crazy that here we are another place I've been this week and the customer service is poor. I'm sitting in the dining area at table 2 and I'm the only black person in here at the moment. So the guy in the orange chick fil a shirt with a beard and he's a white male speaks to everyone in the dining area. And completely ignores me. I didnt expect this at a chick fil a but I guess rudeness and lack of customer service exist everywhere. Especially when it's based on race. I watched these 3 white male teens in front of me get treated like gods but I can't even get spoken to. Weird behavior coming from what I assume is management. Then he literally just walked by me again and glared at me. Should I be threatened? read more

Chick-fil-A - Just found some fried plastic in my sandwich. Someone needs to be more careful. This is very dangerous. - Fast Food Near Me - Virginia Beach, Virginia

Ok,let me start off by saying I'm on my lunch break and I decide to order lunch through the app,there isn't an option to walk up or go inside to pick up a mobile order like the location by my residence! The app doesn't give you the opportunity to complete the order if you can't fill out the car section so they know who to bring the food out to,like I said before I'm at work and I drive a large truck so I don't have the option to pull in the drive through or the curbside pick up so I'm left to figure out another plan for lunch! Oh I forgot to add I stood outside for 15 minutes in a bright yellow work shirt without an employee acknowledging me, they even walked up to the cars picking up mobile orders but didn't ask me if I was waiting or not so I'm very dissatisfied with this location and I will not be returning!!.. read more

They knew what they was doing when it came down to these sauces!! Most definitely recommend just because of that 5/5 fs ! You craving some Chick-fil-A sauce go to this location ! read more

Chick-fil-A - ows a bag full of food - Fast Food Near Me - Virginia Beach, Virginia

My first time here and it was not busy at all!!! Early afternoon on a Tuesday, there was no wait in line!!! Awesome! They had my fav (Asian Salad), the dressing and all the fixings!! Awesome! I am keeping one star because I tasted by babe's chicken sandwich and it was just ok! Not the awesome quality sandwich I know they can deliver. He enjoyed but when you bite someone else's sandwich it's supposed to be the best bite ever! It didn't make me want another bite :( Nevertheless, I did notice one feature I haven't seen in another location (Well I usually hit the drive-thru). They have table markers that you place on your table when you dine in. These are used to locate the guest that is waiting for their order. I saw a patron carrying one and I thought a sandwich wrap was in it. It was too cute, I wanted one. But it wasn't for sale! (I love trinkets)!! All that I witnessed dining in seemed to be enjoying themselves and that's a great look. The playground is located on the inside...always a plus! Have fun :) read more

Chick-fil-A - No wait in line - Fast Food Near Me - Virginia Beach, Virginia

This is my first time attending this branch and I am amazed by how great the service is! 5/5 stars, great customer service and had my food in under 1 minute. read more

Well ...I love Chick-fil-A's FOOD and I love their EXCELLENT customer service... I stopped at this Chick-fil-A at least three or four times a week... I always stop by the drive-thru on my way home from fishing...Plus, they're the only good fast food that's open at 9:45pm. Tonight the fries taste like old grease URGGGGGH... sometime the fries are cold... but the sandwich was nice and hot,today ( oh well, it was 15 minutes before closing)..BUT, that will not deter me from eating something from Chick-fil-A.... I will still stop by there on tomorrow and the day after that too.....lol lol lol read more

This is my favorite Chick-fil-A location! If you follow their Facebook, you can see how involved they are with their community and their employee's. I love how they highlight and recognize their employees outside of their job at Chick-fil-A. From acknowledging people for their achievements with school, to welcoming staff babies into the world. It's super heart warming! I also love their location because they do FREE dinner on Mondays from 5-8PM and FREE breakfast on Wednesdays from open to 10:30AM. I'm not sure how long this will go on for, but I've been going for a few weeks now and I love Mondays and waking up early on Wednesdays just for free food haha. Aside from free stuff, their service is always 100. read more

The best in the area. Everyone is so friendly and the line moves fast, even at the busiest time of day.

I had a to go order that was supposed to be ready at 12:00. We are still waiting for it and it is now 12:40. This is absurd and I will never come to this establishment again. Might as well drive to the next closest one if you're considering chick fil a read more

As much as I love Chick-fil-a, this location consistently gets my orders wrong causing me to turn around to get it fixed. They do always make it right though by replacing the entire order and most of the time throwing in something extra. read more

Hands down Chick -Fil -A is by far thee Creme de la ceme of fast food chains. Their customer service skills are by far thee best I have ever experienced! I absolutely love coming to this place and I am a pescatarian! That goes to show you that someone that doesn't even eat chicken will come to your establishment if the quality of your service is JUST THAT GOOD! My son absolutely loves chick-fil-a and even though he is sad they close on Sunday's he loves and respects the fact they are closed because Sunday's are for worshiping God. He says God seasons the chicken on Sunday at chick-Fil-a and that makes him feel happy!!!! . We continue to come back repeatedly to any of the locations because it is an Experience!! And it is well worth it!!! I love the app and rewards! Having the option to order via app and pay with Apple Pay is amazing. read more

Chick-fil-A - Berry Chix Salad - Fast Food Near Me - Virginia Beach, Virginia

I frequent this chick fil a because it's the closest one to my house. I picked up the 30 count nugget entree to share with my husband and our toddler. Everything was fresh and hot just as I expected. Although one of my fries wasn't fully cooked. We inhaled the rest of them though lol I absolutely love using the chick fil a app because I can get my food very quickly. They're friendly here just like all chick fil a locations. My only issue with this location is the tiny parking lot. read more

You can never go wrong with chick-fil-a! I came here for breakfast with my sister, and we were about to order usual chick-fil-a breakfast sandwich and hashbrowns, but we came across another customers order and got very curious to what it was bc we never seen that. Chick-fil-A serves breakfast platters!!! They do not display them on the the wall menu bc they don't promote it, unless someone orders at the register. The Breakfast platter consist of: fluffy scrambled eggs, a buttery biscuit, a choice of meat, and some sausage gravy. Hash browns are separate, so I had to pay extra. Oh man I couldn't wait to dip my biscuit in that gravy! Chick-fil-A is never a disappointment, and has a well recommended breakfast option to change it up once in a while. read more

Chick-fil-A - Chick-fil-a 's Breakfast platter! ;D - Fast Food Near Me - Virginia Beach, Virginia

How can you go wrong with Chick Fil A?? They have the best chicken sandwiches but for being fast food they really do have great customer service! There is always someone coming by cleaning up after you and the staff comes around to chat with you. I have even met the owner who came out to make sure everything was ok. The play place is great! Love to take my boys there for dinner and just let them go until they tire them selves out! The place is super clean - including the restrooms. read more

Chick-fil-A - Fast Food Near Me - Virginia Beach, Virginia

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Raining today and a hectic travel day But as long as I'm out of the house. I decided to stop by a long and familiar place for breakfast. The drive thru was busy as this is a prime location for the company. The chicken biscuit combo with orange juice is what I got. The reason for the 3 stars is the chicken was smaller than normal as it looked to be missing parts. Well I guess I ordered the diet special. Not really. Didn't have time to call management. But will see what the response will be. Chicken was good but too small for the biscuit. read more

Absolute worst in store service I have EVER had at any Chick-fil-A. Very disappointing considering how many workers were there working. Only one cash register working with a line of customers. It seemed as if the drive-thru receives a majority of the attention. ***Update*** I finished the above before I received my food so I figured I would address what happened. It took nearly 20 minutes to receive my chicken sandwich and strips, as the worker cane out to warm me that they had to drop new strips. No big deal, I wasn't in a hurry. When she brings my food out to me, she also hands me two free breakfast biscuit cards for my troubles. Kudos to the team for realizing they were somewhat slacking in the store. read more

THE BEST STAFF! I love them. The owner is such a great guy. In general, Chick-fil-A holds the title for best customer service. It is so refreshing to come in and be greeted with friendly faces and smiles. I get such a total kick out of hearing them say "my pleasure," that I often say thank you as many times as I can just to see how many times I will hear it! LOL All of their food is great! Literally the best chicken ever and I love their sweet tea! I'm never disappointed here... I really love this place. read more

Chick-fil-A - Fast Food Near Me - Virginia Beach, Virginia

We drove about 15 minutes to this cfa, and I'm highly disappointed and unsatisfied, not only did we deal with long wait times the food that we ended up getting is super greasy and the chicken sandwich is very dry and not juicy like It usually is. It taste like I'm eating a grilled chicken sandwich. read more

Alright so I've given this location two chances. I guess its just not meant to be. Attempt 1 I've pulled up @ about 6:30 pm tired from work hoping to get a salad w no cheese from CFA through dive through. Clocked 18 minutes from when I placed my order to when I "pulled forward" as requested by the attendant... and they forgot the fork... Attempt 2 6 pm ordered a salad w no cheese and a sandwich. Clocked 16 minutes from when I placed my order to when I pulled forward as requested by the drive through window attendant AGAIN! This CFA needs help.. they have two lanes.. employees outside and both times has taken me close 20 minutes, and have had to pull forward and wait. read more

Just went through the drive through which is usually a great experience, but was initially sitting with the girl by my window in silence because she was joking with her coworker. I started to place my order when she repeatedly asked me to repeat what I said because she was still joking / talking to the employee next to her. Even interrupted what I said at the end to tell her coworker she's gonna "die out here" from the wind. Not a very good experience this time read more

I ordered the grilled chicken sandwich with no cheese and a gluten-free bun. It was good but the only thing I have to say is the size of the chicken that came with it was the size of a chicken nugget. I do have to say their gluten-free bun was pretty good. They did give us the wrong drinks by the way. read more