Extremely Disappointed! My wife and I had been frequenting this location a couple times a week as she loves the frosted lemonade and my 3 kids love the chicken sandwiches and nuggets. On this particular afternoon a few weeks ago it was my wife's second trip there that day. It was hot and after placing her order was waiting about half way through the drive through when my 10 year old asked her for a water. When she got close enough to the window girl she asked her for an ice water at which time she said NO and that they were too busy for that. My wife quickly asked for the manager, and when he came out, she asked him for a ice water, and he again, the MANAGER said NO that they were too busy. All while she already had her food and was waiting for the car in front of her to exit! My wife snapped a photo of the corporate info for any issues with the location. We contacted them and she received a voucher for a free desert or brownie. Thanks for that Cheap FilA, great example of customer service. Let's just say we won't be going back to this location and will be telling everyone that we know about our experience. Oh yeah and thanks for my LARGE fries!!! read more

Chick-fil-A - LARGE FRIES???? - Fast Food Near Me - Simi Valley, California

oh jolly lemme tell ya baby this place is wonders you go in there once and your whole life turn upside down baby just like texas

During a time where we are picking and choosing where to spend our money. It's very sad that The Simi Valley Chick fila has Choosen to not accommodate special request to your food order. We can't order our fries well. Or our chicken well. As a paying customer I feel like I just wasted my money on an order I can't even eat to my liking. This is not the time to be giving the customers less for your money and that means service as well. I also just called both chick fil a in Thousand Oaks and they are accommodating special requests to your orders. Simi Valley just lost our business read more

They did great as always! Love the smiling faces through the whole experience and of course the food is delish!

I LOVE this chick fil a!!! I mean I love all chick fil a's but some are better than others and this one is great. The owner or manager Josh, gives so many free rewards on my app which is really nice Bc other chick fil as I've lived near never gave any at all. That might be because I'm red status though. The also have never messed up an order and they always include the sauce. The line moves pretty fast even when it's really long but I also love curbside pickup for that reason Bc it's so easy. The only thing is you guys need to fix your soda machine Bc the sodas and esp Diet Coke tastes really bad for months now. It didn't used to taste bad. read more

I love chic fil a and have been going here since it opened. Dissatisfied today. I was starving and ordered food through doordash and I asked for 12 count grilled and was given 8 count regular nuggets. Left hungry and couldn't exchange anyway since it was delivered to me through DD. read more

Efficient friendly tasty and great value. The people are young and respectful and professional. Drive through is quick.

Tried it since it's new in town. Won't be back! My order was missing 2 large fries that my kids ordered. I called and they sent me a gift card for one small item. Really?! How is that fair? The grilled chicken nuggets were half super tiny and half regular size so it's more like 8 total, not 12. The sandwiches were mediocre. The chicken strips were too spicy for my kids to even eat. Yuck. Not sure what the hype is about. Save your money! read more

This particular location is always on their A game, even with 10+ cars in the drive thru I still get my food quickly with everything totally right! Employees are so kind and are taking extra steps to certify safety during COVID 19 pandemic and are clearly still working so hard so we can have this food. It's a great combination of good management and employees, keep it up y'all read more

We went in and placed our orders to go. The restaurant had no one else in line, so they weren't busy. They messed up the order big time. We ordered our sandwich to have the pickles on the side, but they were in the sandwich. The side salad container was filled less than half full. They did not put in our bags the salad dressing, the packets of tortilla strips nor the sauce packets for the sandwiches. We were already on the freeway and didn't want to turn around to go back. I called the restaurant and asked to speak with a manager to let them know they need to pay better attention. I spoke with some kid named Anthony who said he's a manager. I doubt he was because he seemed like he didn't really care. The Thousand Oaks Chick-fil-A on Moorpark Road is hands down much, much better! read more

Staff is super friendly!!! Food taste good!! Place is clean. Only negative thing would be they don't have the 10 piece mini's only a 4 piece and with two kids who love them it makes it hard to feed them enough. But we love this place and bonus it opened on my 40th Birthday!!! read more

Excellent service on day 1! My order was right and they had the drive through moving really fast! So happy to finally have a chick fil a so close to us!!!! read more

Every. Time. is Delicious!!!!! I LOVE their work ethic, their food, their customer service! I have nothing bad that I could say about them. Speedy, friendly, delicious service every time! read more

I love Chick fil a so happy we have one in Simi now the nuggets, waffle fries, and lemonade are the best THEY JUST NEED TO ADD CHEESE SAUCE TO THE MENU! The lines are crazy and it's a bit disorganized but in time when things settle down I think their service will be excellent like usual read more

I've never had a problem with the staff. They've always been happy and friendly. My problem is with the food. :( I ordered chicken nuggets today and I asked for well done because the few times I've gone they've been pretty slimy and under cooked. I'd rather drive to Thousand Oaks and get my nuggets well done. I don't really under why we can't order well done nuggets but we can order well done fries. Just weird. read more

My grandsons enjoyed the chicken nuggets and waffle fries. The first Cobb Salad I got there was delicious, so I went back for another. It was disappointing, but I tried a 3rd time. Sadly, the quality varied widely. The second salad had pieces of wilted and discolored (I wouldn't serve it to my family) lettuce and the toppings were thin. The 3rd salad was okay but far from salad #1 in taste and appearance. We tried the breakfast menu, but suggest there's better breakfast food at about the same cost at other nearby restaurants. The grandkids enjoyed the small play area and the service staff were all very helpful, friendly, and polite. The restaurant and rest rooms were clean and well-lighted. read more

So two days ago I went to Chick-fil-A, I was super excited. There were Three cars in the right lane so I headed to the left lane where there was only one car ahead of me. There were at least three order takers there. Its Important to note that I was in a hurry. I would not have gotten in this line had it been really long. Anyway, I proceeded to watch the order takers go to three cars that came in after me in the right lane before I was addressed. The young man, was very curt. I was looking at the menu try and trying to decide what to order and i accidental he touched the menu, he very rudely told me not touch the menu and backed away. fact It was very rude the way he did it and I was embarrassed because I was just pointing and slipped. I asked Chrissy to ask him a question about the sauces and he was again very short and just pointed to the fact that the most popular sauce was the house sauce. He just wanted me to order and get out of there. The food was delicious as always, but it really has soured me from wanting to go back. It always seems like there's just way too many people out there taking orders and nobody really knows what the other one is doing. If you have three or four people taking orders they should stick to being on one side and pay attention to who was there first. It's very upsetting to just be sitting in the line of people that go ahead of you. You guys need to get this together because it's not very enjoyable. I could go to in and out where they have usually two order takers and they're very friendly and no one goes ahead of you. End of rant read more

Good fast food- this guy really has a good alternative to hamburgers fast food- staff was polite unlike most fast food chains where workers seem to hate their job and put customer service last read more

Well I couldn't wait to try this place as my son raves about the one in Oxnard. We were on our way out of town and wanted to grab a quick dinner. I asked up front if they had gluten free bun, said yes of course it's on the menu. Well they did not have it and substituted grisly grilled chicken nuggets. My husbands chicken sandwich was poor quality. Nonetheless don't know what the fuss is all about. This place is just NOT quality. read more

I will never stop in a chick fil A this place sucks. Rather have Ralph's fried chicken. I will miss the denny that used to be there

Worst customer service I have ever had at any chick fil a. The girl at the drive thru yesterday morning looked like she was about 16. She handed me my order and said here. She asked my name and I corrected her but she didn't seem to care at all. My food was not hot at all and I parked around the corner to eat. Coming from wood ranch I'd rather go to the Thousand Oaks location. read more

I've been to multiple Chick-fil-A locations in the past and I'm not surprised that the new Simi location isn't doing well. In my order, I asked for a Spicy Deluxe and asked if they made sure they added it to the order. Was charged it on the receipt. Get home and - what a surprise - it wasn't in the bag. So I have to drive back to pick it up and they didn't offer any type of compensation or apology. I've worked in the casual/fast food chain business and if an error like that was made, we would always offer some sort of compensation. I understand most of the staff working there are kids, but c'mon. A waste of time and gas. Also, in other locations the milkshake cups are clear to see the different flavors if you order multiple shakes. This location uses styrofoam. Hopefully they change that in the future because that's pretty inconvenient. Seems like the owner here is cheap because when handed a menu it's in black and white which is hard to read. read more

50 stars for chick fil a! We went opening weekend and were fully prepared for a long wait. The drive thru line was quite long, we estimated about 30 people in front of us, and there are two lines, so you can imagine how packed it was! I was hopeful for fresh hot food even in the midst of so many people there. We were not disappointed! It only took 20 minutes and they were quick and friendly. The food was amazing!! Worth the wait! read more

I just had the most memorable experience at Chick-fil-A a week or so ago. I walk in and I'm greeted by the warmest smile, by the girl at the cashier. She's very polite and professional and took my order very efficiently and accurate. As I'm eating my chicken nuggets she comes over to check on me and asks me how I like the sauces. This was my first time ever in a chic-fil-a, may I add, and I hadn't known about all the sauces. She brought me out one of each of the sauces, which was perfect because I got the 30 count nuggets for $15.95. I tried all the sauces and she came back and asked me my favorite. I liked how personable she was and how knowledgeable she was about all my questions. Her name tag read Bella. (My favorite sauce is honey mustard by the way)and I offered her some nuggets, but I understand why she didn't accept, I too decline food offered from guests at my work. We just conversed a little bit then she went back to work. She was a very diligent worker, always moving, cleaning, restocking. These are the kind of people we need in power positions, people like Bella who take control and get sh*t done, and make sure that guests have a very enjoyable experience at Chick-fil-A in Simi Valley. 5 stars- hands down best fast food restaurant out there (damn better than Del Taco). F*ck Del Taco. read more

Ordered online on the app at 10:20am some breakfast for my kids, it was birthday and she wanted chick fill a. I arrived at 10:38am, my ordered was not ready and they said breakfast was done and they had switched to lunch. I ordered in advance on the app but that didn't matter. No real explanation why my food wasn't ready just they couldn't make it anymore even though I ordered and paid thru the app. I asked management to call me for their reasoning no response so far. The customer service has gone from great to very bad read more

Months after it opened to heavy pick-up and walk-in traffic, my wife and I finally made it to Simi's Chick-fil-a on Sycamore and Cochran. While its popularity continues, for the life of me I don't understand why. I ordered a chilled chicken wrap that was tasteless despite all the packaged toppings that were added to my order. It had obviously been made hours before and left in a refrigerator so the chicken was dry and the flour wrapper was beginning to harden. Lettuce was the only veggie available-tomatos and jalapenos were not offered. Not fresh at all and very bland. Fries came with the meal but were undercooked and not browned at all. I don't quite understand the refills for drinks arrangement. Go to any other fast food restaurants for a top-off and you get it yourself...you can even mix fountain drinks to your own taste. Here you have to wait in line again to ask an attendant to pour you more. Just don't get it. Will I go back? No. I can eat better at Beeps (previously Millies) across the street. read more

I went drive thru and they were training the trainers seemed inpatient. When I got to the pick up window they gave me the wrong milkshake and the lady was very rude. I understand they are busy and are training but they should be more curtious with the customers. The food is good my review is based on drive thru customer service. read more

The food was amazing, but my stomach afterward was not. Hopefully they are making sure to cook the chicken long enough because I've had other Chick fil a and have never gotten food poisoning from it. Today I did. read more

So excited to finally have a Chick-fil-A in Simi!! For opening day service was excellent, dining room spotless and food delicious. The dining crew checked on us a few times. Refilled our drinks, took our trash, cleaned up a water spill my son did and all with a smile! Couldn't believe how friendly everyone was amongst the chaos. We were also given free breakfast cards to use next time. We will definitely be back! read more

All respects to these amazing crew on the first day of business. Anthony S. gave my girlfriend and I the best smile. Even when there was the craziness going on, he matched our order on the first go and made our experience a great one. read more

Happy to have a CFA out in Simi Valley! The food is always great and the hospitality by everyone is always outstanding. I came in and ate today for lunch and it wasn't packed so I ordered my meal, went to get a straw for my drink and before I could even pick a seat the server came up with my food! That was a pleasant surprise to have the food so quickly. The owner even came over to my table to check on me and how the food was which is always nice to see someone hands on. I had a server come over and refill my drink without getting up from my seat. Great experience with this location and look forward to eating here again! read more

We are so super happy that we have a chick fil a in Simi. The food is always really yummy. Everything is portioned perfect. I really like the frosted coffee and strawberry milkshake. The French fries are always good. Our favorite is the butter biscuit. Or chicken biscuit. They should have gravy to go with chicken and biscuit. read more

I'm so happy they opened up a Chick-fil-A here. I love their food absolutely delicious and addicting!

Always happy and satisfied with my orders, drive thru and delivery. Ive gotten home delivery two times, food got delivered by manager both times, in less then 30 mins. He is very hospitable and has great customer service. Thank you! read more

Went to the new Chick FilA in Simi last night and it was awesome! It was packed but the line moved FAST. Whoever trains their employees should run for President in 2020! Great food Great service Great experience! #ChickFilA read more

Delish and super fast. Went for lunch and it couldn't have been any easier!!! For the 2nd day open they have it DOWN. Will be back of course !!!! read more

Every time I drive by my kids and I are tempted to always stop by and get their delicious little nuggets. Happy we finally have a Chick-fil-a near us. read more

Just went to chick-fil-a and can I just say that Katherine Level one had THE best customer service I have ever received, definitely went up a couple levels in my book!! read more

Great and friendly staff who is consistent. Every order has been correct. I was a little worried since it's a new place, but they are handling the crowd well. Everything has been super yummy. The lemonade is my favorite. read more

The food is great the service is spectacular the people are very friendly there any food very quickly we get our food very quickly and accurately I definitely recommend this restaurant it is a family fun they have a soundproof playroom which is great for the kids read more