Came here for an event, so this rating is based solely on the food I had during that experience. The staff were friendly, and the fruit we were served was fresh. The Chick-n-Minis were also yummy. The bread was buttery and soft, and the chicken was tender and flavorful. I've ordered from this location a few times before and have usually had a great experience overall, so I'm a little surprised to see so many low reviews. read more

Chick-fil-A - Chick-fil-A Chick-n-Minis - Fast Food Near Me - Rockville, Maryland

See all

I agree with Mike's review and this is definitely the worst location in MOCO hands down... How is the service so ridiculously slow when there's no drive thru?? I should have did a mobile order but I wouldn't save any time... Staff here ain't friendly like Germantown, Rockville or Kentlands. ... 2 employees ( female with braided extensions and another female with a pony tail just standing by the drink station talking about driving schools etc when tons of people are waiting on their orders or orders to be taken... I finally get my food... 20 minutes.... Then I check my bag and im missing sauces and napkins?? How should I wipe my hands and mouth?? Should I wipe it on my shirt or on my car seats?? Why are napkins so sacred?? Do I have to ask? Homegirl seemed annoyed that I had to ask??! My tater tots and food wasn't hot.. so why did I have to wait 20 minutes?? Anyways this location is less than desired.. no drive through, the lobby is drab and lacks the personal touch of flowers like Rockville and Germantown. I should've gone to the golden arches.. Avoid avoid! read more

Decided to grab chick-fil-a last night prior to work (it was my dinner). Outstanding service. My food was hot, fresh and ready within minutes. I usually do curb-side parking and have staff walk to my car. Still a 3-star review primarily due to how packed it is with such tight parking. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - Rockville, Maryland

Out of all these in the local area, this one is the worst. Just had an incident where I attempted to order and the service person literally started typing the order and then walked away, giggling and chatting with someone in front of the counter. I asked the person at the next register why the girl walked away, no answer no clue. Tried to order again and the manager said they could not accommodate allergies. Horrible service and I would give 0 stars if I could. My kids and I walked out since they would not serve us. DO NOT go to this one! Go to Research or Kentlands, much better service, friendly servers. read more

I love Chick-fil-A Normally I've been a longtime fan of Chick-fil-a, ever since I visited one of their restaurant in Atlanta, during a vacation to visit my dear friend. There used to be to be long unimaginable lines but they solved that problem with use of car delivery and their company app. Things have been going great. Service is always good, warm and friendly. In a recent visit, we ordered 2 sandwiches and a large fries. They ONLY gave us mostly left over broken fries covered up by a few good whole fries. It was like getting a gold treasure chest and only finding fools gold. Very disappointing and not what I've come to expect from Chick-Fil-A. I think more quality control is needed to ensure standards are upheld. Before you leave, check your fries to make sure you get a good batch. read more

Chick-fil-A - Fast Food Near Me - Rockville, Maryland

Pretty standard Chick-fil-a in terms of food. My chicken sandwich and fries were cooked to perfection; service was fast and friendly; and the restaurant was pretty clean. All in all, I had a pleasant experience all around. read more

... I really don't understand why this place doesn't have a drive thru? I know several CFA that stop operations to renovate their restaurants and add drive thru. This is location desperately needs a drive thru if they want to avoid the mess that is their lunch rush. The food Is overall pretty mid nothing special. read more

I've now consistently received the wrong coffee the last three times I ordered from here via Ubereats. All I've asked for is an iced vanilla coffee with French vanilla creamer instead of milk, but each time they've just sent iced black coffee with no creamer or milk. It's like no one is taking the time to clearly read the order notes. read more

The staff here is incredibly rude. I asked for sauce in the carry out window closest to my car. A women was there I asked if I could please have 3 she told me "uh uh go to the other area". The sauce was a step away. This lady didn't not go above and beyond and was rude. So much for my pleasure. Work on your attitude lady! read more

I stopped in this location around 6:30pm. It was so packed inside, with lots of people dining in. There's also outside seating and a playground inside for the kids. They do move quickly and have employees taking orders in line. After receiving my food to go, I ate in the car, as I was very hungry and couldn't wait. Unfortunately, my sandwich was not good. It looked burnt and tasted like it was double fried in old oil. The fries also were not good. There were barely any full pieces. There were just a bunch of tiny little bottom of the barrel scrap pieces. I love chick-fil-a and was soooo disappointed to receive this order. read more

See all

I always find it interesting that there service and food is always consistent and am always happy to dine here real quick. Never had a problem... The flower on the table is always a nice touch, the place is extremely clean, and everything is just well organized. Every other fast food place should copy this system. read more

Chick-fil-A - Nuggets - Fast Food Near Me - Rockville, Maryland

See all

Good customer service. I stopped by their curbside on this rainy morning because I was thirsty and I ordered a mini chicken and unsweetened tea and lemonade. I didn't have to wait too long, a very pleasant young man with a smile came out promptly with my order. What more can I ask for? I always get good service here. read more

My daughter always has me here unfortunately lol. This is one of the busiest Chick-fil-A's in the county. There is no drive through. No real order to the pickup counter for mobile orders and inside of the place is a zoo. The employees try to maintain a positive attitude but it's just so much going on at all times. I know they appreciate the fact that they're closed on Sundays overall I am not a fan of this location but the food is usually fresh and hot. Also, the parking is awful. read more

I rarely eat fast food but I had a gift card. It' was busy and I ordered on my phone. At least four people asked if I was being helped while I waited for my food. I'll be back read more

Literallly waited for food to come out for 33 mins after I parked at 4:05 pm. I asked the person delivering food if she was all alone and she said yes. I feel bad for her. Food was cold. read more

I unfortunately have to write an update. Chick-fil-A has taken it upon itself tp charge for water cups. There is no need for that. They say the county makes them charge for bags. There are plenty of places that do not charge for water cups. I called corporate. I spoke to the new franchisee. She was angry, aggressive, and nasty. Take your business elsewhere. read more

My favorite Chick-fil-A in the area: 1. Easiest parking. 2. Largest indoor/outdoor seating area that is consistently clean. 3. Love the table service. There is usually not much of a line either. For others, prefer takeout or drive-thru, but this one is actually good to order on the app and eat inside. read more

Chick-fil-a never fails. Service is always on point and the employees are super friendly. It's always clean (as any restaurant should be) but easier said than done, I guess. read more

We have been going here for years. Always pleasant service, fast, good and food comes to your car. During the pandemic, they were so efficient and on it. The mobile app is pretty awesome and easy to use. This is by far the best fats food place. read more

Chick-fil-A - Parked waiting for food ordered thru mobile app. Super convenient. - Fast Food Near Me - Rockville, Maryland

I came to this specific chick-fil-a unaware that there was no drive thru, I should've left at that moment. I ended up ordering through the app and parking in a curbside lot. It was very busy but moving at an acceptable pace for the volume. I ordered the spicy chicken deluxe meal with an Oreo shake. The food came out without the added bacon or the right cheese. It took two different trips back into the store for the employee to go back to fix my order as he was fulfilling other curbside pickup orders. Furthermore, they also had to fix my Oreo shake (3rd trip) because I asked for no whip cream or cherry and of course both were in my drink. I understand it's busy, but reading is fundamental. Side note: to my surprise and sadness, the chick-fil-a's in MD do not have cheese sauce (pairs well with the fries, *chefs kiss*)...major L! read more

Absolutely love the food. The peach shakes are my absolute favorite in summer. But somehow this location takes forever. Like over 30 minutes to get your order. I was ready to go and would have if I hadn't ordered already. And all I got was a shake. Wouldn't recommend this location. Happened multiple times too which is why I'm writing the review. read more

I placed an order through their mobile app last night. The order was delivered incomplete, without the salad I had ordered. I tried to call the store number shown in the app but nobody would pick up. Since they weren't calling me either, only option was to go to the store and find out what had happened with my salad. I took what was delivered with me as a proof. Once there, a manager came out to ask what happened and went back in to get the delivery manager. This guy comes out telling me that the driver forgot to leave the salad but he had just dropped it off at my house and since it was delivered there was no longer a problem. I expressed how upsetting that was because I was already at the store trying to find out what had happened with my order and the entire purpose of getting the food delivered was defeated by their mistake. He offered to "do me the favor" of giving me new fries and new chicken tenders, but for me that was not a favor nor was it enough. I asked this guy about three times to speak with a manager that could really help me because I wanted a fresh salad not the one that was just left at my house because it had been probably bouncing around in their car for over 20 minutes. He refused all the three times!!! I pretty much had to raise my voice and demand to speak to somebody else. I felt like I was pretty much begging for something as simple as a salad made fresh again. He finally decided to get someone else. Yet, another manager came out and told me the same thing than the previous guy, that the salad had just been delivered and they will just redo the food I brought to the restaurant. Once again and very convinced that my request was fair, I explained to the manager that I am a cook and that the salad had been time and temperature abused, and I didn't think it was safe to eat those eggs, chicken, bacon, and wilted vegetables so I was not going to eat the salad left at my house. I also explained to him how both of my fries were filled way below half the container. He responded that probably the eggs were safe to eat ‍ but I could be right about the chicken, and that the fries were full when they left the store but they got soggy during the delivery and that's why they shrunk, but you'll see in the picture that even though it is true that their fries get soggy and reduce in size, my containers were pretty empty. Finally, he decided to agree to make my whole order anew and asked me if I wanted a cookie or more fries. Like if a cookie or more fries would make it up for my time wasted, my car's gas, the bad experience asking to get fresh food, and completely defeating the purpose of avoiding social interaction. I didn't want any of those, so I told him that all I wanted was an apology because none of the three managers I had spoken to was caring enough to apologize for the huge inconvenience. I even tip the driver and spent $28 for an evening ruined. I was asked to wait in my car for my order, the manager came a few minutes later with my order and an additional tea but he forgot the salad dressing so he had me waiting again. He finally came back with the dressing and I left. When I got home I did find the salad, with just 1 dressing (i had ordered 2) and the "free" tea I got was not tea, it was a lemonade. ‍ What was the need to make things so complicated? I really don't know. I also don't understand how they can be so inconsiderate, disrespectful, and unprofessional. Why not offering an apology, fresh food, and a refund? Are $28 such a huge lost for their business? They have lines of people waiting to buy their food! I am pretty sure that as long as those lines keep forming the bad customer service of this store will never improve and they'll continue to treat people with that cocky demeanor as if they were doing their customers a favor. Never going back. read more

Chick-fil-A - Pretty empty fries delivery. - Fast Food Near Me - Rockville, Maryland

See all

Chick fil a is always good but it's even better when there isn't a long line and the staff is so efficient they get you in and out of the drive thru within 5 minute. Love it. Oh, also the strawberry and fall milkshakes are delicious. read more

The food is amazing & Most certainly consistent in all aspects, Friendly staff and super clean environment read more

Chick-fil-A - Coffee - Fast Food Near Me - Rockville, Maryland

This place is always slammed and the folks who work here bust their derriere working the crowds. Everyone knows that this chain makes the best chicken sandwich on the planet, and this one is no exception! Also noticed that the cleaning crew is always on overdrive, as there's a lot of rotation of hungry Rockvillians wandering in and out of this joint and chowing down. Lots of parking, but always semi full and the driving in and out is a little tricky as it is in a weird corner of the strip mall. read more

This is the first Chick-fil-A I've ever been to that doesn't have a drive through (minus food court Chick-fil-As). So that was quite a surprise on our first visit. So I usually order ahead and do curbside pick up. But I'm usually lucky to get find a spot open (and they offer 11 spots!). So no drive through and this place stays busy. Oi. However, my family and I absolutely love Chick-fil-A and this location provides the same options and quality that we've come to expect and enjoy. Also, they've never gotten an order wrong. So we'll keep coming back ! read more

We ordered via app with home delivery. The order was messed up, undercooked and half of the fries were missing. There is absolutely no way to contact them. There are plenty of high quality restaurants the area, do not order from this one! read more

Chick-fil-A - This are large fries - undercooked and cold! - Fast Food Near Me - Rockville, Maryland

This location could use some work. No drive thru and not open for breakfast. There was a line and they had someone with an iPad taking orders for the people in line. Then when you got to the front you told them your name and paid. It didn't really make sense, they probably wouldn't have had a line if they used that person taking order to man the registers that were unused. Our food still came out fast, everything was the way we ordered, and the workers were nice during our visit. Also if you don't have the app definitely download it. Every once in a while there will be a free item to redeem even if you don't go here often. read more

It's a Friday night and I'm off work and standing in line waiting to order two children's meal, contemplating what has become of me. Before children, I'd be out drinking, galavanting, having a grand ol' time... now I'm picking up fast food for my children, realizing that youth is wasted on the young. But I'd rather have my children eat this than McD chicken nuggets... so maybe this is a win. I dunno. I'm also lactose intolerant but their milkshakes are too awesome and I'm willing to suffer the consequences later. read more

This is not the same chick fil a as we once knew, covid 19 has forced them to change the way they operate. The staff are working very very hard in and out bringing food to hungry and sometimes rude client. The food still taste great like before, the portion still good, you do get a decent amount of food.. The staff work really really hard in this hot weather bring food out to clients...they are heros and deserve all the respect and love... read more

When this chick fil a is busy, they get real sloppy. Mobile orders are slow and they pretty much run out of stuff or get your order wrong. They fry box is maybe half full (see pic). Also they are doing the 12 days of xmas where you get a free item a day, I come here and they are out of the free item(grilled chicken sandwich). If they don't have the inventory, shouldn't be giving away for free. When I came a few months ago, I ordered a cherry coke, they gave me a mr. pibb. And I waited 15min for it. If I have to wait, you should get the order right!!! read more

Chick-fil-A - Half filled medium fries. I looked around the bag. This was it. This is what they do for mobile orders - Fast Food Near Me - Rockville, Maryland

It's may 2021 and they're dining room is still not open. Unacceptable at this point. No reason to not open up fully with this state affairs. Pretty disappointing, coming from chik fil a. read more

God damn it. Such a low rating. I was surprised. But they could be just rude folks. Such a fun place for the entire family. Although the kids playground is closed due to COVID19, we still do curbside pickups all the time. There's plenty of curbside parking spaces and all the staffs are so friendly. Never had a bad experience at this location. read more

The food is pretty good when your in a time crunch. The staff were good and the service was fast. Those waffle fries are amazing . The chick-fil-a chicken sandwich was great . Would recommend!! read more

See all

I just love their sauces, signature waffle fries and popcorn chicken nuggets! It doesn't get more simple and delicious than that. Also, I've never had a bad meal no matter the franchise visited. Moderately priced for the flavor and service. Kid friendly and approved family favorite! read more

Chick-fil-A - Chicken nuggets Chick-fil-A- Nuggets - Fast Food Near Me - Rockville, Maryland

3:12 pm. Not like its lunch rush. Only two cashiers. Standing in line for over fifteen minutes. Manager comes out I thought, "Awesome. He's opening another cashier!" WRONG turned back around and still in line. I have had time to pull up this app and wrote this review and still three people ahead of me when there were five - 15/20 minutes ago. Very bad. A manager should notice customers landlocked in a line with unhappy faces. At least take out order so we know it's on the way. After placing my order the restaurant has filled to the rafters and still one TWO cashiers one of which told me she isn't supposed to be on the cash drawer. Meanwhile it's now over thirty minutes since I arrived. No sandwich. No manager. Now he appears a full thirty minutes after I saw him dip out to the back. He shows up STILL on his phone. I hope he has mother job. Because he doesn't know how to do this one. FAIL. Never coming back! read more

Chick-fil-A - ONE Cashier and a room full of frustrated diners. I asked to speak to a Manager now another ten minutes ago. - Fast Food Near Me - Rockville, Maryland

See all

Didn't receive my wife's sandwich on Christmas Eve day, called to speak to someone and their phone is off. If you're going to operate the restaurant during a holiday, don't mess up people's order. And if you're open, there should be someone available to pick up the phone to actually take care of the CUSTOMER that paid full for his order. read more

The milkshakes are delicious and you can buy bags of ice there,not too pricey. Its similar to the small hospital grade kind, yes the bag fits in a mini freezer. The people are always friendly and nice. The line is always long, but moves quickly. After your order is place and you've paid, you can find yourself waiting more than expected. You know they are making your food. So sit back, listen to some tunes and chillax in your car, they do the best they can. They are the busiest evenings and weekends. No complaints, just setting expectations. The food runners are always kind and cheerful. read more

Chick-fil-A - Ice ice baby - Fast Food Near Me - Rockville, Maryland

I fed my Godsons who surprised me with a passing through visit on their way to camp. What's a quicker way & healthier option than CFA? Young Ashley & her bright ruby red lipstick was on her cashier game. Service is good, even with the long wait line. Not sure why this location doesn't have a Drive Thru. The restaurant is spacious with an enclosed playground, booths, a few bistro tables & a community counter. The inspirational signage is a plus to read with each visit & the bathrooms are never out of place or uncleaned. A variety of healthy fast food meals at a good price ...even as a non meat eater, I can enjoy the Waffle Fries & Diet Lemonade. read more

See all

Manager is petty af. I got a mobile order and they didn't add cheese to my sandwich. I didn't even start eating it or anything and she gave me such an attitude. She takes my sandwich in the back and brings out a diff bag. I get to my car to find they just threw a cold piece of cheese on a warm sandwich. This place is awful and I won't be eating here ever again. Chic fil a doesn't care about the quality of their food they put out anyways with the recent changes they've made. Pitiful. read more