Terrible guest service I ordered a market salad which comes with blueberries,apples,strawberries and blue cheese. I ordered it without the blueberries. Mind u the salad should bring apples and the strawberrys. When I got my order it was just lettuce and chicken. I waited to talk to someone and I was standing there for 30 min straight and decided to leave. My friend also ordered 10 piece chicken nuggets and he got 7 nuggets. I want my money back or a gift card!!Never go there!!! read more

Chick-fil-A - Fast Food Near Me - Reston, Virginia

Please check you bag before you leave the Drive Thru. This substandard franchise shorted my family two orders of waffle fries. When I called the number on the receipt, I didn't get an answer. When I complained to the Chick fil A website, they referred me to the franchise owner who never replied. Again, check your bag before you leave the drive thru!!!!!!! read more

First bad review for CFA. First, they don't say "my pleasure" when you say thank you. Secondly, they take "room for cream" to a new level. By the way, I didn't ask for room. See my coffee pic. Third, when the lady announced my food, she did it in Spanish. I don't understand that. read more

Chick-fil-A - Room for cream that I didn't ask for. - Fast Food Near Me - Reston, Virginia

As I pulled up to the drive through listening to Lebanese music I felt like being a smart ass. I ordered and reordered then decided to go with the southwest salad. I got my bae the number 1 with a lemonade. Bish gave me stale fries. read more

I don't frequent this chick fila, but I have picked up from the drive though a few times. The staff is always friendly and I have never had an issue with my order. What I do like is the entrance and exit. It can be tricky with different locations depending on what car I am in. read more

I absolutely love Chick-Fil-A! I enjoy their southwestern chicken salad, wraps, waffle fries, chicken sandwich, etc. I normally get their grilled chicken because I think it taste better and of course is better for me. :) This particular location is always busy. I have seen it backed up plenty of time and the light to get into the and out of this area is kind of a pain. The service here is typically decent as well. Also clean bathrooms. read more

You know what the food here is like .. not reviewing that But DO NOT GO ON THE RIGHT LANE CUZ THE PPL THAT TAKE ORDERS ONLY TAKE THE INNER LANE People are passing me by and ordering and I'm just sitting like a sad hungry person in my car read more

Your traditional Chick-Fil-A service. Great service, great people, and extremely fast turnover - even during rush hour.

30 year Chick Fil-A fan here. Love them. Posting on this location because I think it's consistently fallen below CFA's standards of excellence for too long. Haven't dined in since COVID. Drive through QA is terrible, I suspect kitchen prep issues too. I haven't had an ordered fulfilled correctly in two years, regardless of how it's placed (mobile app, drive through intercom, CFA member with a tablet). That's not an exaggeration. Food has many times been cold or lacks concurrent handoff (i.e. "we're making fries, please wait in the parking lot sir.") It happens. I'm fine with that. It shouldn't be what I can reliably expect. Most irritating is that customer service is adversarial. You had ONE JOB...get the order right, now you're going to tell me I don't know that what's on my receipt isn't in the bag? Unacceptable. Experience is the same from locals I know who go there as well. I deliberately avoid this CFA now, and on the assumption the owner/operator (David Kim) can't manage effectively have begun checking whether he's the owner/operator at other locations before placing an order. If they didn't get the small orders right (like a single milkshake for my child) I'd rate them 1 star. read more

So I LOVE ChikFilA ( who doesn't ?) . The service at this one on Sunset Hills is the worst service I have had at any fast food restaurant. Until now, all my ChikFilA restaurant experiences have been awesome, which is what sets them apart from others (in addition to the awesome food taste). This location - on 3 occasions now within a month has messed up my order or I have had to wait for 18 minutes AFTER paying and being asked to wait in the pick up area for drive thru. The staff is clueless, they always mess up orders ( ChikFilA guys pride themselves on making sure things are right, people confirm your order, etc), and they still mess up. The folks at this location are not friendly either. Stay away from this location! Btw - my fav locations in this area are then Dulles Retail plaza and Broadlands. Consistently awesome food and experience- it's a joy to go there with family , coworkers or yourself! read more

I'm a "defend Chick-fil-A at all costs" type of person. So when I tell you that my super hot crisp fries; and juicy chicken strips were the best I ever had (which speaks volumes considering it is chick fil a, and at not like they have differ in taste from restaurant to restaurant) please believe me. I don't even have anything else to add to this review. P.S. I only gave 4 stars because it took me 10 minutes just to figure where the drive through was... read more

I never write review but after the experience I had I absolutely had to. my husband and I stopped in for breakfast and I swear our experience was better then a five star restaurant. we had the KINDEST most courteous man take our order and check on us and take our order. His name was Oscar and I can not come up with enough pos things to say about this man. He checked on us multiple times in the short time we were there and turned our fast food experience into the highlight of our day. I am serious this guy should be employee of the year. be prepared to leave with a pep in your step if you are lucky enough to get Oscar read more

Compared to the one at 6612 Glenwood Ave. , Raleigh, NC which I previously reviewed and rated 5 stars, I was not impressed as much however I was completely satisfied with the quality of the food, service, and the cleanliness of the place. This may be my 5th or 6th Chick-Fil-A experience, but I had never seen this quote on the wall saying, "Food is Essential To Life. Therefore, Make It Good." by S. Truett Cathy, the founder of Chick-Fil-A. I really liked the quote. read more

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58 years old and my first time in a Chick-fil-A. I don't eat chicken and I don't eat fast food any more although Chick-fil-A is not really fast food just food done fast it seems by the cult following. I have read about the cult following, the "closed on Sundays" philosophy that helps define their beliefs and oh-so-wish they would have an IPO because we all know it would be the cash cow...or should I say cash-chicken. Reason I popped in: My amazing fiance has two great sons and they both love CFA-so I wanted to get a gift card for the high school son. The staff is so genuinely kind. Fatima was at the counter and when I told her rather "sheepishly" (trying to insert animal funnies here) that this was my first time and I didn't eat chicken (why I felt the need to blurt that out is beyond me - it's like blurting out that i have bunions to perfect strangers) Fatima didn't shun me or make fun of me. I told her that i would have to come back for their peppermint-chocolate shake sometime, after spying it on the menu . The picture looked good too. Guess what happened next? Fatima said she was going to give me a chocolate peppermint shake - wha??? Seriously? I was blown away. Yes, this really happened. It was delicious - all 660 calories of it too. No apologies. Thank you Fatima and thank you S. Truett Cathy for making so many people happy and employing so many incredible people. read more

Spicy chicken sandwich was juicy and flavorful. Fruit cup tasted fresh. Fries were crispy and hot. No other quick service restaurant really compares to Chick Fil A in terms of quality and overall customer experience. Earlier today I read an astonishing stat which caused me to stop by on my way back from the airport for a quick lunch--Chick Fil A has higher gross sales than KFC, with a third the stores nationwide and only being open six days per week! It makes sense after eating food from each. Wish there were a location close by me! read more

Just got home from the drive thru at Sunset Hills. Order messed up. Simple order so what does it take to get it right. Ordered 2 chick fil a sandwiches without pickles and 2 chocolate chip cookies. Was given 2 chick fil a sandwiches on multigrain Brioche Bun with sesame seeds and it had "7" pickles on it. Couldn't believe the screw up either of us like pickles or sesame seeds! The order was taken on iPad order4. Register 51, transaction #29 @ 7:41. We paid for transaction when we ordered, but got to window and they said we had not paid. The receipt said 2 CFA SANDWICHES minus pickles. All screwed up!! The cookies were good. read more

Out of all the Chick fil A's that I've been to, this was the worst customer service I have ever encountered. The woman "Jennifer"(disappointing) was extremely unprofessional in that not only she messed up on an order, but hung up on us when we called to ask about it, argued saying we were wrong, saying it was our fault, and all in all couldn't just accept that she herself might have made the mistake. She forgot a whole meal when we all ordered separately, so I'm confused how we could ourselves accidentally forget to feed ourselves. Just awful experience all around. Also their hash browns were trash read more

This chick-fil-A is always so crowded and the drive through line is very hectic but they have a system where people have ipads and take your order so by the time you pay someone from the store they bring the food. Though I want to give it more stars it has continuously messed orders up for me and some of my friends. It has been disappointing that it was more than twice and hoped it was better. read more

CHICK-FIL-A. All of you who live here and don't eat here every week minimum have NO IDEA HOW GOOD YOU HAVE IT. I am not native, and am sadly from a special circle of hell that does not have Chick-fil-a for regular consumption. Who knew a BASIC chicken sandwich with NO condiments would be so absolutely heavenly? Also!? Also. There is no fast food establishment who has pleasant service. Who likes working in fast food? Idk, apparently the friendly Chick-fil-a employees who seem to be so genuinely happy to serve and help us attain our delicious breaded chicken sandwiches. Ugh, its so nice. SO NICE. I LOVE YOU CHICK-FIL-A! read more

Show up at 10:20 for breakfast, takes 15 mins to get through drive threw. Placed my breakfast order and get to the window for them to tell me they're all out of the food I ordered and would have to get lunch food instead. Thank you for wasting 20 mins of my life! Would avoid this location for breakfast if you're anywhere close to their 10:30 cutoff. read more

Friendly cashiers. Quick service and food. If they aren't slammed, you can take a seat and they will come find you to deliver your order. Very clean and tidy. Lots of seating! A decent number of plugs if you do want to work from your laptop. Decent parking and sizable drive-thru. Easy to find location and therefore very busy during lunch. read more

Chick-fil-A - Lots of seating! - Fast Food Near Me - Reston, Virginia

Well it's remodeled appropriately for the busy Rest on area...dual drive thru lanes are a plus...the inside is now geared towards the IT crowd that works nearby. Gone is the play area...replaced by 7 tables and a booth.., really an attempt at maximizing seating area which is good but not in a efficient way...seating encroaches on the front so when people come in to order and if it's busy you may have a perfect eye level view of someone's tush or they may be gawking at you as you eat while they wait their turn. They shrank the side length of the store... of seating area which is beyond me as to why ...maybe larger fridge / freezer in the back?...but it's over and done with..i think they should have expanded the footprint in front more ...squared it off and they could have added more tables without taking away the play area for families that call Reston home....just my two cents. read more

Chick-fil-A - View from the former play area to the front gives you a jist on how close the seating is to the front registers. - Fast Food Near Me - Reston, Virginia

Every time, every single time that I come to this Chik-fil-a's drive thru, I get a spicy southwest salad. And every time, without fail, they only give me ONE avocado lime ranch packet, even when I ask for extra. And the kicker is, the salad is SUPPOSED to come with two dressing packets. The food itself never ceases to be quality but, my one complaint is they don't give the correct amount of dressing packets to those who get large salads here. read more

Me and my fiance frequent the Sunset Hills Reston, VA location. We even eat there so much we've both became Chick Fil A One Signature members. I'm not saying we must be treated like royalty due to our levels of app use. But I've contacted Chick Fil A over this issue 5 different times now. In store and online. It's now been 3 times at this Sunset Hills location that I've had hair in my food and the manager acts non chalant. Are hair nets not worn anymore? The third time last week having hair in my food was the last straw. We have made up the decision not to ever visit this location again until the proper safety is taken with food handing. I do believe hair in food is a health code violation. My first report was almost a month and change ago. This shows that my hard earned money isn't appreciated. As stated we will no longer eat at this place anymore. read more

Okay, I love Chick-fil-A as much as the next person but something super shady happened to me at this location. I placed a mobile order as usual, with curb side pick up. As I got within a mile of the store the app asked me to "check in my meal" (this is when they charge you and begin to prepare it). I checked in my meal and was charged. When I arrived it became immediately apparent that they were closed on a Tuesday morning. I wrote an email to Chick-fil-A, they gave me a report number and said they reached out to the local store. I go to the local store on Wednesday (because I'm addicted) and think I may be able to resolve it while I am there. I could not. The owner's wife Susan Kim told me that I need to call an 800 number to speak to "headquarters" for refunds. It was just such a weird, unhelpful, un-ChickfilA way to handle the entire thing I was shocked. The owner's wife said she would ring up the entire order for free but I didn't need the entire order this time, Tuesday I ordered for 3 people, now I am eating for one. So she said "I can't do anything, call 800 number". I paid for my Wednesday meal and now I doubt I'll ever be reimbursed for the money they charged me while they were closed. read more

Thank you for the two burnt chicken biscuit sandwich's. I'll never order from this crap hole again.

I avoid fast food chains but chick fil a is just sooo good. I really have to commend this location specifically because it's ALWAYS busy but still manages to deliver great service and delicious food! Parking and the drive through is a driver's nightmare during lunch and dinner time but people still keep coming back. If you haven't tried chick fil a yet... now is the time. Best fast food chicken and make sure to get a side of their chick fil a sauce or the polynesian sauce. Their salads are really good too! read more

I'm really easy to please. This location delivers in cleanliness, general welcoming personalities, and as always the food is delicious. Literally just a 4/5 because I had an item missing from my order twice during the lunch rush. Came back in later the day after I was done with work and they gave me my food complete with a voucher, but it wasn't anything more than they've done anywhere else. The drive-thru is double laned and is pretty fast. You don't want to go between 12PM and 1:15PM because it is packed. Other than that, enjoy your meal! Reliable location for some delicious food! read more

I've had a pretty good experience with this Chick-fil-A. I used to work near by and the owners were very nice. The owner used to walk up and talk to us because she recognized us. One quick note, how is that a large fry? When you're hungry, and order the next size up, I hope it ends up being full. Maybe look into this. However, overall 4 stars. Cheers read more

Chick-fil-A - Fast Food Near Me - Reston, Virginia

Honestly, if I could give a 0 stars I would... horrible customer service... we went placed our order through drive thru... when we got back to work we notice one of our meals was missing. Called back asked to speak to someone about the situation so we could go back and pick up the rest of our order... but we were put on hold and then they hung up.... Called back again, and the lady argued with me about our order saying that it was correct, shouldn't be an argument... over a $3 sandwich... Real petty on their part; asked for the ladies name and she said her name was Jennifer, who knows if that's her real name.. don't recommend this chic-fil a, the one in North point always has great customer service. read more

My only four star fast food chain... Although I'm not a fan of their politics, I'm a sucker for delicious, relatively-healthy options, uber convenience in ordering through the app, and polite service where the customer is always right. I love the culture of cheerfulness that permeates the Chick-fila dining room. Even though this location does not feature a play area inside like the Fairfax restaurant, kids still get excited to come here. As a new step mom, I figured out quickly that chicken nuggets and milkshakes must hold some kind of magic for little ones. Not sure what it is--but better left unquestioned like Santa or the power of the swimming pool to tire children out and make them more docile at bedtime. Back to Chick-Fila Reston--- The restaurant's employees actually seem happy to work here and it shows. The drive through lines get very long but they move quickly as does the counter. The parking lot can be congested and difficult to navigate at lunch rush. So.....recommend that you skip all that and use the app to order--they bring it right to your car, custom tailored to your exact condiment requests!! Just make sure you choose the right Chick-Fila location on the app--it doesn't automatically do it for you. When using the app you get little extras (I.e. a free soup, protein blend, milkshake, biscuit, etc.) that can be redeemed on the app or at the counter. The Chicken Noodle Soup and Superfood Side are delicious for a quick lunch! They fill me up with reasonably "goodish"for you calories and don't leave me in a food coma for that inevitable 3:00 budget meeting my boss likes to spring on occasion... read more

So disappointed with the service at the drive threw this morning! I ordered a small ice coffee and they charged me for a large with out even saying anything they refunded the card which we all know can take up to 30 days for the money to come back. Then proceeded to charge my card again all while not saying anything. Then to top it all of when I got home with the food my ketchup wasn't there. read more

I don't eat at Chick-fil-A often mostly because it has long line/wait. Today I needed a small meal around 3pm and came to this location. No line to wait. I was able to order right away. The staff was very pleasant to take my order and accommodated to my change of order in the middle. I was waiting for my food near the exit door and the staff brought my food all the way to me instead of calling my name or number at the counter. I was very impressed by the personalized service at a fast food restaurant. Of course the food was delicious. read more

So.. I went to the drive thru this morning and they forgot to put the chicken in my bag. I called and they said we can send someone to bring it to you. Literally less than 5 mins later they were here. He said thank you for allowing us to fix it. Its little things like this that make it all worth while. how many places do you know, wouldnt have even answered the phone.. Take the time or even fix the issue... Great job to this location. the workers are friendly, fast and I have NOTHING negative to say. :) read more

Wow, I love this location chick filA sooooo much. I've never heard "welcome to Chick FilA" from any other locations before. I was still looling for a place to sit which my food was ready and the lady carried my food tray to a place that I chose to sit. After a while that I started eating, an old guy came to my and other customer's table and welcoming us to Chick FilA and asking was everything ok with our orders? And he even offered us to refill our drinks if we'd like. Wow that was amazing Chick FilA. You are doing a great job. Keep up the good job. Thank you. read more

The first time my breakfast was no 'tasty' was this morning. The sausage on the biscuit was cooked really hard. It was like breaking cardboard apart. Why would they serve that! I will do better cooking in my own kitchen. Thumbs down on that sausage patty! read more

Always amazing they have a guard to make sure traffic is always moving. I usually go on my lunch break I love the southwest spicy everything salad and the avocado lime ranch and the southwest chip strips amaze balls! I suggest doing the carry out curbside. So delicious ! Yum I can still taste my salad right now and it's so filling! read more

This chick fil a is good good service great food friendly staff delicious meals if you in Reston off of sunset hills road come here and don't forget to have your rewards ready on your phone to scan so you can get free food but sometimes they mess up your order I've hAd that happen they didn't fix it but ya come here read more

Easily the worst chick fil a in the area. They aren't held to the same standards as all the others are. Customer service is a joke. Food is always messed up, soggy, or cold. I've given this place so many chances, but it's time to drive a little further for a better one. Also, ordered delivery multiple times and ever time my food was soggy and cold. Not to mention the bag was SOAKED. Just go somewhere else. read more

This place is an insult to Chick-fil-A's everywhere. There were 4 patrons in the restaurant at 7:30 AM on a Saturday. I placed my mobile order 20 minutes before showing up. Still waited 5 mins, nobody acknowledged I was there and I had to ask them to do my order because they had not started. Got the food, it was cold and did not even taste like normal Chick-fil-A. Terrible Chick-fil-A. Worst one I've been to in America so far. read more