Ugh, I hate writing this review. I saw employees wearing masks as chin guards 'noses sticking out of the top of the masks' as they are coming from the back food area. I love their food, service and location. I am more sad than angry at this point. I truly love the food and they are the gold standard of service, but this was just scary in the pandemic times. I will return once the pandemic finishes. read more

How does a grilled chicken club combo with Mac and cheese with a btl water cost 14.51? These kids working there have no idea what they are doing . Why are the prices not posted on the drive thru menu board .. could have sat in a restaurant cheaper .. will not be back read more

Horrible customer service ATTITUDE! Pushy employees at drive thru, wouldn't refund before I even got food after they refused to scan for loyalty points on a $50 order. They won't have to worry about getting my business again. They were absolute jerks. I used to love this place, but no more! read more

I don't do fast food very much anymore, but I stopped here over the weekend to show Chick-Fil-A some love for standing by their morals. I was in the area to visit another store, and made sure to stop here for lunch! The employees here are very friendly and helpful, as they are at every CFA I've been to. If you're unfamiliar with their menu, they have breakfast from open to 10:30 - the awesome CFA biscuit, and bacon-egg-cheese, and others. My favorite items on the rest of their menu is the regular CFA sandwich and the spicy chicken wrap...I get them with fruit cups instead of fries, and their great sweet tea. Yum! This is a treat, not a regular thing for me, but I'm glad to support them. This location is at the corner of Tatum and Cactus, on the SEC, in the same area as the Wal-Mart and Michael's. read more

If I could give zero stars I would. I came in to eat and I come and sit at my table with my friend. The manager Eileen or whatever she is at this company got mad at us for saying the word sh*t. She told me she can make us leave and even got up from her table to stand right in front of us. I told her I can speak however I want, it's the first amendment and then she got all quiet. I have never been so disrespected in my life for speaking the way I want too. read more

Always amazing. Best food of life and staff is always happy. Only issue is trying to get in and out of the drive thru cause there are always such long lines. read more

I have had ALOT of bad experiences at this location but this is ridiculous. Ordered a #2 chicken sandwich... I get this?? How do you forget the bun?! Honestly I'm just going to start driving the 20 minutes to the Deer valley location because between this stupid shit, last time I didn't get my fries and paid for them (with NO Return phone call from the manager), and the terrible ATTITUDES from the children that work there (I thought maybe I was being petty but apparently this is a thing here)... I'm over it. Get it together Chick-fil-A, or at least learn ACTUAL customer service when you f up. read more

Chick-fil-A - How do you forget the bun?! - Fast Food Near Me - Phoenix, Arizona

We had this location cater our wedding reception for 100 guests. Everything was perfect. Food showed up right on time. Sylvia had great suggestions. Let us use the catering boxes to keep the sandwiches/nuggets warm and the salads cold. Divided the order in half. She even stopped by the event to make sure we had enough dressings and sauce. We were so happy with how it all worked out. read more

I accidentally placed a mobile order for a Chick-fil-a in California when I meant to place it for this location. I realized after the order was already complete so I just re-ordered at the correct restaurant. I wish I got her name, but the lead or manager that helped me out was amazing. She made sure my new order was ready within five minutes, and she even called the other location to have them refund my order. Thank you so much for your help I truly appreciate it! read more

Why is this location ,12301 N Tatum Blvd, the WORST location in the nation?!?Please get new owners/management in there as they are ruining your brand! Very unpleasant, uncooked English muffins and cheese isn't even melted on the breakfast sandwich. (This has been the case on numerous visits.). I knew better than to go to this location, but my husband ordered on his app and chose this location since I was in the area. I pulled up to the driveway and told the clerk outside that I had an online order. He said the payment didn't go through.. This is very strange as we order breakfast from the Mayo Blvd location 3-5 times a week and have never had an issue! Why would the app process the order and let you select "I'm at the restaurant" if it didn't go through. He said there would be no way to refund if it processes twice. So I drove to the window and spoke to the "?manager?" blonde lady. She kept saying it hasn't been paid for. I showed her the screenshot from my husband's app showing it took $ off his app.. She Made me pay for it again, handing me a receipt and said if there was a problem come back. Well there is a problem. The $ was taken from his app as well as my cc. This is not about the $8, this is about taking care of your customers. Not driving them away. I left a message 4 days ago, no calls back. My husband went into the restaurant today, was told nothing they will do about this. They will not refund him the $. Close this location down or get a new owner PLEASE. We love the Chik-fil-A's off Mayo Blvd in Scottsdale & 44th St & Indian School in Phoenix. Class acts at these 2 locations. read more

Awesome customer service, awesome food and clean and great atmosphere. I love Chick-fil-A. It is tops in fast Food.

I did a mobile order and it was wrong, I ordered 2 orders of chicken nuggets got only one, ordered crackers for my chicken noddle soup and no crackers, ordered chick-fil-a sauce 2 per order of nuggets and only got a total of 2. Thank God I checked the order before leaving the drive thru or I would've had to go back. Usually I have no problems at this location but lately it is not the same as this is the second time that my order is not correct and I am missing items. Not the best experience. read more

I like Chick-Fil-A. They deserve props for inventing the chicken sandwich, for the cute cow commercials and for maintaining their religious principles. That said, I don't really care for this location. It's cramped, with a lot of tables and a children's play area crammed into a very small space. Also, no way to refill your soda on your own. Chick-Fil-A overall is a bit expensive for what it is, perhaps in part a consequence of its closed on Sunday policy. I tried their grilled chicken nuggets a la carte on my recent visit. How disappointing. They came out soggy, sealed in a plastic container, where they had apparently been for quite some time. Gross! Gross! Gross! Definitely no resemblance to the promotional photographs! When I mentioned how disgusting they were to another family member, they immediately asked, "Did you go at lunchtime?" "They make bigger quantities in advance at lunchtime and the food then is never as good." Hmm. Makes some sense, I guess. Still, over five bucks for six tiny slime covered grilled nuggets and the smallest small sized soft drink I've seen in years, leaves me less than enthusiastic in any case. Plus, call me silly, but I like to eat lunch at lunchtime. read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

Someone pease tell me why is my cheese over my sandwich instead of inside the sandwich? Did someone missed that part of training? read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

Don't stop here! There is another one less than 10 mins away. They do not hold themselves to the same standard the other Chick fil A restaurants. I started taking a new route to work and came here before work a few times this week. Everyday there has been some kind of issue. But today my complete order was I corrected and when I called to let them know the manger disconnected the call with no resolution. Poor quality service here. Save yourself the headache and go to the next one. read more

Very slow drive thru line!!! There were no workers working outside at all. So we had to use the normal order method which is hella slow

Love this place. One of the three fast food places I go to. Best chicken nuggets and waffle fries The lemonade is super good as well I love the grilled chicken sandwich also It is fresh all the time read more

Chick-fil-A - Chicken nuggets - Fast Food Near Me - Phoenix, Arizona

Oh, Chic-fil-A how I love thee. Let me count the ways... 1. Good food 2. Fast service 3. Friendly staff 4. A clean store 5. Philanthropic giving Our two boys love coming here for dinner. We will use any excuse to come. We have never had a bad meal or experience. read more

Did not receive any sauces after I asked clearly and was printed on the label. Looked in the bag to find none. Disappointing as sauces are a staple of this chain and they can't seem to get that right. read more

Their attitude in the morning in drive thru is unmatched. Get a new job if you don't like yours. Like come on really??? Avoiding this place before I tell the employees to fix their attitude myself read more

We love Chick-fil-A food but we'll go back to the other location we frequent next time we want some. I spoke with who ever the "manager" was at this location more than 5 years ago about a large ladder being stored on top of the area small children play in and apparently it is still not a safety concern to this restaurant. read more

Chick-fil-A - Is it appropriate to store a large ladder ontop if the children's play structure? - Fast Food Near Me - Phoenix, Arizona

See all

Waited very long for curb side order. Decided to go inside to see what was taking to long. My order was just sitting on the countertop. She said sorry I was gonna run it out. Worst part was the store wasn't all that busy. Poor service from the manager read more

This location continues to disappoint. I pay extra for large fries and it's about half full. If it's not one thing, it's another

Busiest chick fil a I've been too! Although they're all pretty busy. This place seems like the Disneyland on the weekend of all fast food places. I find it's quicker to go in instead of use the drive thru a lot of the time. But they never seem overwhelmed they get the food to their customers in a timely manner and pump out those delicious chicken nuggets with chick fil a sauce and waffle fries. Keep up the good work chik fil a. read more

Slow service and rude staff. Waited in the drive-thru line for almost 15 minutes for two sandwiches. When I finally got to the window to pay I politely told the woman who rang me up (coincidentally wearing a name badge that said "customer service") that had I known how long it would take to get my order I never would've gotten in line. The woman looked at me, ignored what I said and took my money as if nothing had happened. After I paid, I said that when a customer offers feedback it's customary to acknowledge it. She looked at me, glared, and said "sorry." So rude. Happy to take my money elsewhere. Tried coming again. Why is this location so slow?! read more

Do not go through drive through if you don't want to burn all your gas. Literally waiting in the drive through for 30 mins tonight because they don't have the staffing to hire one person to walk outside and take orders.. not coming back because of this. read more

I love Chick-fil-A, but I hate this location! The employees are terribly rude and will try their hardest to avoid doing things. When our food came so did my husband's shake, but it didn't come with a straw. When he asked the old lady who brought out the food if she brought one out, she said no and told him he can get one himself from the front. She didn't say it kindly either. She was short, didn't make eye contact, and started walking away as she answered him. Why bring me my food if you aren't going to bring me the supplies to eat my food? I've never been to a Chick-fil-A where I felt like such an imposition to the workers and it wasn't even a busy time of day. I'd rather she sat down and called our number at the counter so I could have gotten a straw when I went up to get more order rather than when I'm comfortably seated. Halfway through my meal I run out of lemonade -because it's 90% ice- so I went up to the front for more and it took several minutes to get assistance. The line was non-existent, but they were socializing, yelling to each other to coordinate their breaks, or just avoiding eye contact. I finally was able to maintain eye contact with someone and he filled up my cup without saying anything to me other than "sugar?". I took it that he was asking if I want the regular lemonade versus diet, so I said "Yes, please", then thanked him when he put the filled cup on the counter. As we were getting ready to leave I wanted some more lemonade - again these "drinks" are mainly ice so I wasn't getting much lemonade and I'm a breastfeeding mom so I need a lot of liquid anyways. His eyes got huge and he stared at me like I just asked for 20 packs of sauce with my order. I made a joke and said "I know, I might as well have bought a gallon jug, right?" because I'm friendly and thought he was trying to be funny, but he just kept staring at me like I was asking way too much of him. Finally he snatched the drink from my hand, filled the cup, and brought it back to me. I put out my hand and rather than giving me the cup, he set it down away from me and turned his back to me so quickly that I couldn't even thank him for refilling my cup. I have never had a restaurant experience where I am significantly more polite to the servers than they are to me. This is not Chick-fil-A, this is a chicken version of [insert cheap fast food restaurant here]. I live 5 minutes away from this location, but I'd rather go down to the Camelback location just to avoid this one. Or I'll just go to In N Out right across the street because I don't want to take the chance that I'm going to get that much attitude when I'm trying to grab a quick meal. read more

While it's not the place to go for anything healthy the salads are very good and generous in size. I had the grilled chicken sandwich that had a funky taste. The lettuce covered it like it was hiding the piece of chicken. Almost as a warning "why are you eating the grilled chicken" It just is not the place to order this item. It was rubbery and tasted like it was 100% rib meet. It is shaped like a breast and has lines on it like it is grilled. 4 stars for the salads, stay away from the grilled stuff and go with the signature fried stuff. read more

I was waiting to try it and I finally get to try it and the Chick Fil a Nuggets and the Grilled Chicken Sandwich it was so good highly recommended read more

For this location only! Go to the ones in Scottsdale. They literally were stingy on giving me any condiments!!!

Chick-fil-a is comfort fast food for me. I love the original chicken sandwich; I add 1 pack of honey mustard. I grab a second honey mustard packet for dipping my delicious waffle fries - which, unfortunately, they sometimes skimp on, in my opinion. I have to tell you, though, I witnessed the talent of the best balloon artist I've ever seen at this location! (He's not there every week, but you'll find him there on some Wednesday afternoons for the whole "kids eat free" thing.) I was so mesmerized, as I waited in line to order and then for my food, that I hardly noticed the wait and the fact that the place was overrun with little ones didn't detract from my experience! Chick-fil-a actually caters to the whole family thing really well. (And, their kids' meals have educational toys, often promoting literacy). read more

Compared to the one in Deer Valley where I work.....this one needs some serious improvements. I know Chick-Fil-A takes it's customer service....food....and store cleanliness very serious. This one however is the exception especially when it comes to cleanliness and organization. This locale is always messy....the condiments are always disorganized....and the lemonade on my last 3 occasions has not been good..... for lack of a better word. I am shocked and appalled really because I have been to several of these establishments and if the managers there could see this store they would be shocked as well. Eat, Drink, and be Merry my Friends.....just not at this Chick-Fil-A. read more

Service with a smile! Thank you Catherine! We had a fairly large to-go order with some modifications which she listened to closely and made sure she got correct. She offered and repeated back our order as well which is always a plus! On top of that every time I approached the counter she was on top of it and got me everything I asked for. This has been one of the best experiences I've had at this location by a mile! You did an awesome job Catherine, keep doing what you're doing! Thank you for being so kind and patient and for making us feel welcomed! read more

So I was doing the no carb thing for awhile and my very first carb loaded meal was at Chik-Fil-A. One would think that after not eating carbs for a couple months, anything would taste divine---- WRONG. Chi-Fil-A used to be in malls when I was younger and they would hand out free samples of the yummy fried deliciousness on little toothpicks when you walked by. This then would make me turn to my mother and beg, plead, cry to eat at Chik-Fil-A. It was really good then. This was my memory when I went to the Tatum location. What I got was a super fried chicken fillet that needed salt-- gasp! Who actually adds salt to fried chicken? Well, this one tasted bland., so I HAD to. My bun was soggy and my fries were cold. Is this really the carbs I was craving all this time? No. I should have gone to have sushi. the 2 stars are because I WANT it to be more that 1 star. I give it another go ahead, a few weeks later-- at this point I have eaten so many carbs my pant buttons are popping off and AGAIN! cold fries and soggy bun. WTF??!! I haven't been back since and since I am on a NEW diet, I won't be heading there anytime soon. Boooooooo. read more

Unbelievable!!! Watch out!!! This location served my son (who has a severe allergy to gluten) a sandwich which was ordered GF on a regular bun. This was on our way to a diamondbacks game and he got sick - ruined the night. I called and they offered to give us a GF sand which on the house (I was satisfied that they were trying to make it right) but when we went in they declined. Horrible customer service - NEVER coming back!! read more

Worse experience we've ever had at Chick-fil-A ... from the condensing and rude young girl who took our order outside, to the long wait for the delivery of the food ... chicken was hot, but fries were cold and mushy. Girl outside taking drive through orders definitely needs some customer service training ... We asked for regular chicken strip filets and she said "we haven't carried those since January. We only have spicy chicken strips". I said "what does someone get if they can't eat spicy food" and she said "well, they don't get the spicy chicken filets!" No shit! My husband is just out of the hospital from colon surgery! A few suggestions would have gone a long way! And, why in the world would a restaurant that specializes in chicken take the regular chicken filets off the menu and only offer spicy? That's ridiculous! When we got home and the fries were cold and mushy, we said, we will never go back to chick-fil-a again. You lost two good customers because of your lousy customer service and cold, lousy food. read more

The line was soo long and wrapped all the way around the parking lo, but it went fast! As usual the employees at chick fil a were nice and courteous even though they were very busy. Pam was so sweet and polite and had a great personality while we were in the drive through line. While we were in line, I could hear her on her head set and she spoke with such authority and kindness. The grounds were clean and misters were running. Great service. read more

They're usually pretty good but this time the customer service was lacking. They also got my order wrong and got moody when I asked to correct it. read more

Decent place to grab lunch. Biggest gripe is you have to go to the counter and ask for a refill on your drink. Get the spicy chicken sandwich with the honey bbq sauce! read more

Ok, yes I am writing a review for a fast food restaurant. I realize that seems a bit strange and quite possibly extremely unnecessary. I mean, fast food is fast food right? Everyone knows what their getting into and what kind of food to expect, right? While this is true I felt it was worth writing a little snippet for the always refreshing Chick-Fil-A. It's nice to have a fast food experience where the food tastes fresh and actually like real chicken. The nuggets are yummy, flavorful but not overbreaded. My parents enjoyed their chicken sandwiches and agreed that the food is fresh tasting and not too heavy. We also enjoyed the sweet tea which is a classic Chick-fil-A staple. One important thing to note was that this location was super busy when we walked in right at noon but soon after we ordered our food was ready in a flash. And for those of you who have never been to CFA before? The icing on the cake is the wonderful assortment of dipping sauces to suit whatever flavor mood you are in at the moment. Or you can do what I do and open one of each and dip to your hearts desire. Who doesn't love variety?! read more