Last time I was at this Chick-fil-A location was about three years ago when we were touring colleges around the country for my daughter. We got takeout only, but today I had more time so I did the "dine in" experience. Employees here are very polite. The menu is easy to read with good options. I opted to get the chicken tenders with waffle fries and a Sunjoy cherry berry drink. After you order, you find a place to sit they bring your meal to you when it's ready. It just so happened today that this location was celebrating their 9th birthday so they also had free chocolate birthday cake which they were distributing. I noticed right away is that the seating area was very clean. They had people coming around periodically to pick up all the trash and make sure everything was in orderly manner. They also had fresh flowers in vases on all the tables which is a nice touch, especially for a fast food facility. One of the managers came around and checked on all the customers asking if he could take your tray or "refresh" your drink. Today I spoke with Jimmy and he was very nice. Food was hot and tasty. Good quality chicken. The chicken tenders were cut from chicken breast and was juicy. Overall very good experience. I grew up on McDonald's, so just surprised at the great customer care here! read more

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My first poor review for a chick fil a. See photo. Breakfast chicken biscuit. The chicken was overcooked and very greasy. It was also very small. Looked like it had been refried. The biscuit was dry. Very unusual for a chick fil a. read more

Chick-fil-A - Chicken from a chicken biscuit. - Chicken Shop Near Me - Omaha, Nebraska

Do not ever place an order for pick up from this place, somehow automatically puts you at the back of every line and a simple order ends up taking 20+ minutes to get... I watch many many people order in front of me at the counter and get their food before mine was prepared, weird policies read more

Got two kids meal. One adult entree. One kids meal I substituted chips. They were stale and expired. No refund on a $30 + meal. The manager was beyond rude and only gave me a refund on the chips when I threw the whole meal away because I wasn't comfortable with the stale and expired chips. read more

I won't be going to this location any more. I never have these issues with any other chick fil a but this one. Their buns crumble to pieces. Also this location serves the smallest chicken patties for their chicken sandwhich. I received this and thought it was the breakfast patty. It was paper thin and didn't even cover the whole bun. I called and the manager offered for me to come in the next day and get a new one, it was the exact same size. Go to any other location in Omaha and you can enjoy a regular sized chicken sandwhich! read more

Chick-fil-A - Chicken Shop Near Me - Omaha, Nebraska

We live right down the street and keep giving this location chance after chance, but at this point, I'm done. Almost every single time we come here, our order is wrong. Every. Single. Time. Today was the last straw -- we were handed two full bags of food, neither of which was ours. We had to go back inside and wait for our entire order to be remade from scratch. This isn't a one-off mistake. It's a constant issue -- wrong drinks, missing items, incorrect sandwiches, and zero attention to detail. It feels like I have to double-check every single item myself just to make sure I'm not driving home with someone else's dinner. I shouldn't have to do their job for them. Chick-fil-A is known for quality and accuracy, but this location is failing hard. Something needs to change with management and training because the level of disorganization here is unacceptable. read more

Nice and clean fast food restaurant, spacious lobby and large eating area. Friendly staff at the register to take your order and lots of choices for chicken. Southwest chicken salad is excellent; along with choice of sauces and waffle fries are excellent! read more

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Excellent service. Food was consistent to all chick fil a. Nice clean atmosphere. One of the better I have been to for sure.

The employees here are first class. There was a mistake with my order, which they fixed right away and gave me an extra sandwich without mentioning it. The food is always awesome, and the environment inside is exactly what you'd want. read more

Did a quick drive through tonight for the peppermint chip shake. It was good. I expected it to be in a clear cup though as it seemed to be on advertisements and I think in the commercial. Instead was in a styrofoam cup. Been dinner to drink in a clear cup. I also expected little peppermint chip particles but didn't get any. It was simple a peppermint flavored shake. Tasted good though. Just under $10 for 2 and they come in one size only. read more

Chick-fil-A - Peppermint chip shake - Chicken Shop Near Me - Omaha, Nebraska

Chicken sandwich with choice of sauces, fries, It going to scrumptious. Also, the southwest chicken salad is flavorful with spicy chicken and Italian dressing. friendly staff and large seating area that can accommodate large groups of people. read more

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I don't typically make a habit of reviewing chain restaurants and big box stores because generally the brand is enough sustain their business. But - this CFA is our go-to location, and they truly do a great job. Every member of the staff is friendly and helpful, they welcome us in and truly make us feel cared for. We typically bring a few rambunctious toddlers in, and they're met with smiles and high fives and superb service. Their play space is open for business, and really a great addition to our breakfast dates to burn off energy. read more

had the best experience so far normally I don't write reviews super nice employees i have to mention Judah was amazing kept checking on us! Definitely a hard worker read more

Mainly stayed here and came by to grab a bite to eat since I was in the Omaha area. With the road construction. It makes it hard to get over here for the time being. Anyway, like any other Chic Fil A. The drive thru is really backed up. Parking lot is backed up and the waiting lines are just as long too. It's definitely a popular place but their food doesn't disappoint at all. Delicious grilled chicken sandwich with their signiture waffle fries. Thankfully they have free refills here too! Overall, average experience here. read more

Oof, worst Chick Fil A experience to date. They forgot fries in a kids meal, my deluxe was missing its cheese, and the chicken was not good. It seemed more unorganized than any in this chain I've ever been to. Chick fil a is usually our go to when we are traveling because they never mess up our order, this time we were wrong. read more

Pierce was the best!! dropped my cherry and brought me back a dish full of them. was so polite and answered all my questions

I wanted to give the highest of praises to two of your employees: Ella and Jasmine. My wife and I were heading to NFM, and we had a major sticky spill in the car on the way (Not as a result of your restaurant). We pulled over to the closest restaurant we could find, which was your Chick-fil-A. My wife went in and said we had a major spill and just asked for napkins, and these two ladies came out to help us clean out the car. That made an unfortunate situation so much better, to see these ladies jump in and help two strangers that asked for help. They did it without complaining and with smiles on their faces. Very impressed with them. read more

Not from Omaha but I have a Chick-fil-A back home. Drive-thru was quick, through, and easy. Our food was very good, minus the fries. (They were kinda limp; could have been crispier. Good flavor, tho!) The staff was extremely kind and the girl taking our orders on the iPad was neat! Ate in the parking lot due to the dining room being closed. Busy place but the line was a well-oiled machine. read more

I love having this Chick Fil A so close to me. I am probably a fan of their breakfast more than anything. Great quality biscuits with good sausage and love the little potato circles. The chicken sandwich is also succulently legit. This store is easy to get in and out of. The staff is always very friendly. The orders have always been right for me. read more

Your neighborhood Chick-fil-A! Super friendly location, great staff, clean restaurant and never have had egregious wait times. Pretty much the standard for all Chick-fil-A locations, but still...hats off to these guys. This location has a great play place for kids (as most locations do), and they have a few staffers who have been working there for years and are great to see every visit. It's really something rare in the fast food industry and its a testament to this franchise's management. Keep up the good work! read more

i waited 15 minutes after paying at the window for my sandwich and nuggets and then didn't get any chick fila sauce and both my sandwich and nuggets were incorrect. i'm disappointed chick-fil-a was known for the amazing service and food but failed to deliver on either this trip. very disappointed will be going to a a different chickfila from now on read more

Who knew Chic-Fil-A had fish? Now that I do, I will be back, at least during Lenten season. The chicken is classic in sandwich or in nugget for the rest of the year. I'm a fan of the chain thanks to the lemonade and the fancy ketchup. This location was clean, efficient and famously friendly. Really good Friday fast lunch. read more

Chick-fil-A - Lenten Ladies next fish sandwich trial. - Chicken Shop Near Me - Omaha, Nebraska

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This chick fil a is my favorite location in the Omaha area. They are always super quick, and the new drive through makes it's so much easier. The food today came out really hot and fresh, and the employees are always very friendly. read more

i asked for a big ice cream and they gave me the smallest one. i was very upset. i was so excited. like seriously. never felt so let down

I am done with this Chick-fil-A my first bad incident went through the drive-through ordered a chicken sandwich with fries and drink got charged for that but I also got charged 15.18 for Something I did not order or receive ,went inside and was told we don't do refunds so I don't do business with them read more

They have honestly gone down hill the person taking my order was rude and the people at the window forgot the sauces and straws. It wasn't even busy for them to be forgetting things. read more

very good . I ordered a spicy chicken sandwich and a regular chicken sandwich with 2 cokes and a 2 cookies . The service was good it actually came pretty fast than the other chick fil As. of course I recommen! read more

Came here to grab food with my kids and best friend. From the moment we walked in amazing customer service. Was checked on to made sure we needed anything as well and having my wild boy sometimes going out can be rough but they made us feel so welcome and he got to run around and play so that was nice. As we were leaving they helped us out since my hands were full. Also on our way out a young boy ran after a car to give them something that was left behind. I'm from Bellevue but anywhere that has kind employees and great workers I make it a point to eat at these places so we will be coming here often thank you chikfila! read more

So I tried their chicken sandwich. A signature item. The bun was so stale but it just crumbled apart. The chicken itself was pretty good and the service was OK. But if you can't get at least a fresh bun for your overpriced chicken sandwich you only get one star. read more

Chick-fil-A - Stale, crumbly bun, overpriced. Not going back. - Chicken Shop Near Me - Omaha, Nebraska

I was excited when a Chick-Fil-A opened within my regular "travel radius". I've had occasion to eat at this location several times in the past few weeks and have enjoyed it every time. I usually get the Chick-Fil-A deluxe meal (waffle fries with Chick-Fil-A sauce is a must) but once I got adventurous and had the chicken biscuit off the breakfast menu. My observations were that the chicken portion was a bit smaller than on the sandwich but the biscuit was fantastic! The staff is always very pleasant/friendly and bring your meal to your table when ready. I don't really eat "fast food" that often but I think of Chick-Fil-A as a treat! read more

Chick-fil-A - Chicken Shop Near Me - Omaha, Nebraska

Went for a dinner at chick-fil-A and got the meal for 4ct chicken tenders and very disappointed the chicken was very dry and old and burned read more

Chick-fil-A - Chicken tenders.. so dry and burned... not good at all - Chicken Shop Near Me - Omaha, Nebraska

Save the time and go to another location. I hate to give one star to anyplace, but this location is horrible. Last night I spent 25 minutes in the drive thru lane! Seriously....that is not an embellishment. They were not even busy, yet I watched 6 cars go by my grandchildren and me (there are two drive thru lanes) while we sat.....and sat....and waited.....and waited. It was at least 6 or 7 minutes before anyone even came on the speaker to greet me. I was trapped in the lane and could not get out, so we were forced to sit......and sit......and wait.......and wait. When the girl finally came to the speaker she was extremely rude. I repeated a very simple order no less than 7 (SEVEN) TIMES. After the 7th time she asked me to "slow down" when ordering. I am old. I do not order fast. I am never in much of a hurry. But I did slow down my speech....and.....you guessed it.......she still got the whole order wrong lol. Please understand that I worked in the fast food industry for years, and I know first hand how challenging it can be and how rude customers can be. I really try to go the extra mile to be kind to folks who work the drive thru. I even tip fairly often at the drive thru. This, however, was some next level garbage that no one should have to deal with. The next time you think of going here, first imagine sitting for 25 minutes in the drive thru while car after car after car passes you in the other lane while someone is rude to you and messes up your order. Go across the street to BK instead.....we did today and it was $7 cheaper. read more

I've only been about four times but it's pretty good. The chicken is fresh (depending on location unfortunately) but good none the less. The spicy deluxe chicken sandwich with waffle fries & fresh lemonade are my favorites. It's a chain, not much more to it. Oh their closed Sunday's.. so yeah read more

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I agree; the Chick-Fil-A sandwich is delicious. The filet is always cooked just right on the inside with the right amount of crunchy goodness on the outside. As an option, you can order the Kale salad instead of the fries. Yes, I did sub out the fries for kale; no there's nothing wrong with me! What really "wows" me about this place is the service. Amongst the various pictures on the wall of cows convincing people to "Eat Mor Chikin" an active staff member is coming around and asking how the meal is and if they can refill my drink? You don't see that at other fast food type places. The kids meals come with a nice prize. Last time I went, my son was given a Brain Quest flip game with science, math and geography questions. Sure beats a character from a movie or the latest cartoon on TV. Well done, Chick-Fil-A!! read more

Chick-fil-A - Line to order. Plenty of seating too - Chicken Shop Near Me - Omaha, Nebraska

Chick-fil-A always has excellent service and food, but I want to thank Michael for working so hard. He was literally running back and forth getting orders and bringing them out. He even came in on his day off! Great job, Chick-fil-A for hiring this awesome man. read more

Came here to treat myself after a hard workout with a grilled chicken deluxe with fries.... and they forgot my chicken breast on my sandwich. VERY disappointed when I got home and went to bite in to my sandwich. read more

Chick-fil-A - Chicken Shop Near Me - Omaha, Nebraska

Next time I'll get a side salad and nugget entree. First order my chicken was cold and not fresh. When I ask for a salad and but with hot and fresh chicken I was offered an 8 piece. Ok so I guess the Manager wanted me to pick out the cold chicken and then add the fresh chicken (when it's done cooking?)on my salad that's already have dressing on it. Anyways I got the second salad and now it looks like this. I've never had this issues with chic fila I'm disappointed in that manager read more

Chick-fil-A - Mostly crispy breading piece with no meat. For the price of this meal I'd expect more meat. Smh - Chicken Shop Near Me - Omaha, Nebraska

Before this past Saturday, I wasn't a lover of Chick-Fil-A, but I now am a true believer. I've been to one Chick-Fil-A on a business trip in Davenport, Iowa and it was an okay experience. The food was good but the price was pretty high. The ratio of yumminess to cost just wasn't high enough for me. My bro-in-law dragged me back to Chick-Fil-A, (this location), and it was a great experience. It was a tad pricey, (for me), but I promised him lunch wherever he wanted to go in exchange for helping me with picking up a couple things from Lowe's, which is right across the parking lot. We placed our order and the cashiers were very nice and patient with me since I haven't placed an order at a Chick-Fil-A in a few years and I didn't know what I wanted. Then literally 30 seconds later they bring it out to us while we were still trying to figure out where to sit. But don't let the speed fool you, the food was hot and fresh. I got the Spicy Chicken sandwich combo, which was roughly $7.50. I open the sandwich container and wow, there it was; a big, freshly-made spicy chicken sandwich. It was a beautiful site. I continued mowing it down in between sips of my tasty root beer and nibbles of my freshly cooked fries and before I knew it, it was all gone. I tried out a few of their dipping sauces, BBQ, Sweet and Spicy Sriracha, and their Chick-Fil-A sauce and all were unique in their own rights and very tasty. I think it goes without saying that my bro-in-law created a monster.......a Chick-Fil-A loving monster that now craves their tasty chicken offerings all the time now. read more

The place is clean. The staff are friendly . They have a loyalty program that reward you with points you can redeem for food and or drink

I felt compelled to write this review because of the injustice I see every time I drive past this fast food joint. I don't know what policies require young workers stand outside in all elements when there is a perfectly good drive-thru ordering system right there. I feel so bad for those poor employees. They don't get paid enough to suffer that, especially in the middle of summer and winter. Who thought this was okay? I can say that the food is **USUALLY** good (besides the skimping on sauce to save money. Seriously, what's up with that? For a business that prides itself on customer service, you certainly skip the essentials... but I digress). I am disappointed in this place. You value your customers more than you value your own employees--and this is coming from a previous employee of yours. I worked for you several years ago and it was apparent even then, based on how I was treated and paid, that you couldn't give half a damn about how I felt so long as I stayed working for you. The things I was forced to do to appease customers was incredibly demeaning. To anyone reading this and wondering if you'd like to apply, take it from someone who worked at the 76th & Dodge location from 2017-2018 and save yourself the experience--I promise you'll thank me. read more