This was the absolute BEST CFA anywhere!! It has completely gone down hill at a steady pace. Must be under new leadership or ownership.. Such a shame.. YOU WERE THE BEST.. Everything rises and falls on leadership... read more

Chick-fil-A - ows a car at a gas station - Fast Food Near Me - Midlothian, Virginia

As a Chick-fil-a One Signature Member, through 2026, with 340,198 lifetime points, I have just deleted the app and will never spend another dime at Chick-fil-a after my latest experience. I placed an order on the CFA app with delivery through Door Dash. Whoever prepared the order for the delivery driver did not check to make sure everything was there so I had items missing. When I called the store and spoke to Matt Peterson, he said he couldn't do anything and that I had to call Door Dash. He said they could redeliver it or credit me back. I called door dash and they said they could only credit it back. So they've lost a long term customer because of their passing the buck. This is not the Chick-fil-a that Mr. Cathy created. read more

I have been going to this Chick-fil-A for two years, and recently they have been getting worse and worse with customer service and stinginess. I ALWAYS get a side of pickles and usually they give me a medium size container, however I went tonight and received a container with TWO PICKLES??? Also not to mention they put a Polynesian sauce in my bag that was already opened and it leaked all over my fries and everything. Get it together Chick-fil-A. Edit: now that I am home and opening my sandwiches it also appears that both of them are wrong. Very frustrated with my experience, it also probably did not help that the lady taking my order kept laughing to her coworker...no wonder it was messed up. read more

Chick-fil-A - Fast Food Near Me - Midlothian, Virginia

A clean & well managed location that has personnel outside in 2 lanes to take your order and make payment. Then the 2 lanes merge into one where your food is provided quickly. Very clean with limited parking. Drive thru is the big business. read more

Usually Chick-fil-A drive thru has it all down to a fine art and you get through quickly..... this is not one of those restaurants. We stopped around 630 pm or so, and as usual, the drive thru was busy.... but no worries... it is Chick-fil-a... Wrong After quite a wait, we finally got to one car away from the window... Well apparently at this place, if the workers know the driver they chat for a while after giving them food... and apparently it is a fun activity there for "Andrew" to shoot chick-fil-a sauce from inside the restaurant into a bag being held by the other worker. One shot at a time... in case anyone was wondering- he went 5 for 5. This place is not run like most other Chick-fil-a's based on my one brief visit. read more

What is not to like about Chick-fil-a?!? Food is always fresh, quick, and reasonably priced. The employees are super friendly and happy. That speaks volumes about the management. If you eat inside, be prepared to eat in a clean environment and not like many of the other fast food chains. read more

This Chick-fil-A runs will military efficiency! I am always impressed when I make a visit here. The customer service here is rivalled only by Disney and I appreciate the variety of menu offerings to fit almost every dietary preference. They have recently redone the drive through, and it is quite the operation! A small army of smiling, pleasant employees direct you through the process and you'll have your food and be on your way in no time - even during the lunch rush! My order is always carefully packed, accurately prepared, and served efficiently with a smile. There's a reason I keep coming back to this Chick-fil-A when I need a quick meal! I highly recommend this location if you are in need of a quick meal that has healthier options and excellent service. read more

One of the chick fil a's i regularly go to, only thing that's an issue I've noticed is how poorly they portion fries, I've ordered a large almost every time and rarely is it filled pass halfway, which doesn't even fill a medium up all the way. read more

The best Chick Fil A in the Richmond area. The location is clean, bright, very easy to access, and the staff is the best in town. We prefer this location and will drive out of our way to dine or order here. Thank you WC Chick Fil A staff! read more

Chick-fil-A - Exterior - Fast Food Near Me - Midlothian, Virginia

Chick- fil - A is the only fast food I will (or can) eat. Their food, including buns, is safe to eat & cleaner than other fast food. Chick-fil-A can be proud! read more

FIRSTLY - My 1 star for this is simply pertaining to this order - I would ordinarily rate this location about 4 stars. I ordered from this Chick-Fil-A on 8.27.24 around 7:30p EST. I have ordered from them in the past, as well as gone to pick up my order. Upon receipt of our order, the SPICY CHICKEN DELUXE sandwiches that my partner and i ordered were completely wrong. One sandwich was a plain chicken sandwich. The other had only one slice of cheese and nothing else. To make matters worse, the fries seemed old as if they'd sat around all day. Lastly, the drinks were subpar, which was unusual considering I always glow about the service and quality of this location. I ordered a DIET LEMONADE w/ STRAWBERRY SYRUP - it was thicker than ever, which was gross. My partner ordered a 1/2 UNSWEET TEA and 1/2 LEMONADE. It was undrinkable. DoorDash graciously refunded us $10, though I feel Chick-Fil-A as a whole should be horrified by this quality of an order from a repeat customer. read more

the best food ever. the service is amazing, the employees are so nice. the parking is the only red flag, but other wise everything is good

I love chick fil a and I am sure the workers are great people, but they got my order wrong 3 times (3 breakfast meals) and then tried to convince me that I didn't order what I did and I left without my order getting completely completed AND being charged more. On top of it there's a hair cooked into my biscuit. read more

Chick-fil-A - Hair in biscuit - Fast Food Near Me - Midlothian, Virginia

One of the best chic fil a's in Richmond. Employees will take time to learn your name and provide you with outstanding customer service!

The kid who took my order held a phone conversation WHILE taking my order. Had ME wait to speak each time the person he was speaking with said something so that he could answer THEM. Every kid I interacted with from start to finish seemed obnoxious. No one was wearing a mask and I didn't like that. Food was good and they gave plenty of dipping sauce but would not go here again. read more

I absolutely love this place! I usually go here when I want to meet up with friends or just get some food. I love their lemonade and the waffle fries! The cashiers are nice, respectful, and patient. I would 10/10 recommend this Chick-fil-A. read more

How do they do it? Every employee is up to speed and moving like a well oiled machine. Drive thru moves at the speed of light. Everyone has a genuine smile on and the order and food is perfect EVERY SINGLE TIME. Efficiency like this sometimes can be robotic but this is sincere appreciation for each and every persons patronage. Any business person would be proud to have this kind building and staff working in their behalf. Tonight there is a magician walking around doing simple magic tricks and the place is filling up. 100% perfect 100% of the time... read more

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They have definitely streamlined their online/app ordering process. Everyone knows Chick-fil-A has great chicken and chicken sandwiches, but I'm really impressed with their service and attention to detail. I also love the ice dream as does my son. My only complaint is that they removed the carrot and raisin salad years ago, but I still complain about it. LOL. read more

I went to this location after many years of passing up on going to any Chick Fil A, as my granddaughters like it. It was an all around horrible experience! Went to the drive through with an order for kids meals and one sandwich meal. The drink cup was handed to me, with drippy sides, and the lid was not on all the way. So that drink spilled onto the seat and floor of the car! All the waffle fries were not eaten- way too salty! I thought I was having potato chips - so much salt! And the bun was in 4 pieces on the grilled chicken sandwich. Plenty of wasted food in this trip, which cost over $30. I will not be back anytime soon. read more

What can you say about a Chick that hasn't been said. The manager is super friendly and his crew seems to like him.

This is by far the worst Chick-fil-A in the area. Every time I go through the drive thru something is wrong with my order. The way the drive thru is set up in horrible. I will travel to the Chick-fit-A over by Lowe's now, even though it is out of my way. They have NEVER gotten my order wrong there. read more

Nathan is an awesome example of why I prefer this chain to any other fast food option. They are so friendly and helpful. And they know how to deep fry a delicious meal. read more

Chick-fil-A--as a very popular chain restaurant--is hard to review, as a person's experience of the same location can vary with each visit based simply on the time of day and the day of the week. I can confidently say--at this location--the only reason I've ever had to wait in line a long time, or I wasn't served as quickly as usual is because it was a day in which kids didn't have school, people didn't have work, or it was just breakfast, lunch, or dinner, due to the incredibly high amount of guests. This location is so good, in fact, that when it's busy, their parking lot gets filled up to the point where people park at the Taco Bell--one lot over--to come to Chick-fil-A. I've never walked away from this location dissatisfied with my care. The food has always been exactly what I asked for, and the staff have always been ready to serve me in any way they could. I also enjoy the environment. The tables are rarely not completely cleaned, which is very good based on how much business they get. If asked, a staff member will promptly clean any table to make your visit more enjoyable. There's nothing bad I can say about this Chick-fil-A location. I enjoy it very much and it's my go to location whenever I've got the hunger for Chick-fil-A. read more

CFA is following suit with other establishments. Same great taste, just less of it and for the same price.

Every time I go to this Chick-fil-A they NEVER get my order right. They either give me the wrong salad topping, forget food that was ordered, no soup toppings, no utensils, or just the wrong food completely. Get your act together!!!! read more

Great service. It's always a great day at a chick-fil-A. You might hit the drive thru and look at getting a salad, then might think, "well shoot. 8 dollars for a salad, is that really worth my 8 dollars? I could make my own salad at home for 3 bucks." Well you sir, would be correct.It is though in fact worth your 8 dollars, and you're right you could make your own salad at home. But you wouldn't nearly like it as much. The cobb salads here are great. You get enough for 2 people, and you're not left wanting afterward. The Avocado ranch is delectable, and the warm chicken in the salad is a great touch to an otherwise basic salad. Muah! So good. read more

Been a big fan of this place since it opened, but I have to say that the new drive-thru set-up is just WILD. In a good way. Come during a busy time, and this place has 5 or 6 people OUTSIDE of the restaurant taking orders, running receipts, and handing out your food. You could be like 20 cars deep and you'd be in & out in 5 minutes flat. We love Chick-fil-As everywhere, but this one is the best you'll find. Our experience is great time after time. GREAT job to ownership, management and staff! read more

I like chick filet. You know what you are going to get. I will rate as fast food (this as a chick filet) and it is a pretty new location and seems to be managed well. Be warned it is packed.... I mean line down the street packed. They do a good job trying to move cars through swiftly. They even have employees with tablets walking down the line taking orders. This does help speed the order taking process vs waiting to yell in the speaker (2 lanes of order taking speakers as well). read more

Great chik fil a. Easy in, easy out. Workers are great. Bathrooms extra small, thats why only 4 stars. read more

Chik-fila is always good & this one is no different. The drive-thru gets a little crazy during lunch and the fact employees are forced to say "my pleasure" is a little annoying...but overall very clean, fast and the chicken is great. And I'm not a fan of waffle fries. read more

This is probably my favorite restaurant. They have everything. All their food is amazing, and I love how the staff is super nice... I love Chick fil- A read more

This Chick-fil-A is the worst chickfila i have ever been too. I have a doctor appointment right next door almost every saturday, every single time whether i have sat inside or ate in my car and then gone in for a refill, they have been rude af. The employees talk crap about every single customer, and they always have the worst attitudes. I would never recommend going to this chickfila, skip the uncomfortableness and rudeness they give and just go to the taco bell beside them. Worst. Place. Ever. read more

Wouldn't let me see drive thru menu before ordering. Bizarre where was my money taken? At the drive thru menu

The service at this Chick-fil-A is outstanding, and one of the best I've seen. CJ is incredibly customer service oriented. He delivered our boxed meals, and went back for something I forgot to add. His level of professionalism is top notch. I wish I had employees like this at my place of business!! read more

Chick-fil-a is definitely the best fast food i've had, but this one isn't so great. The past 3 times i've been something has been wrong, one time, they forgot a whole meal, and the other times they made my sandwich not plain. Now as most people know, Chick-fil-a is VERY busy, and it's not fun having to go back through the drive-thru. I know it's a hard time right now, but they should work harder and better, not worse. read more

I did the mobile ordering as we were stuck in traffic. I love how it 'pings' your phone when you're order was ready. Wish there was a "eat in" instead of only curbside or take out option in the app. The app was a bit buggy as i was trying to review my order after pickup (kids thought they picked fruit cup but they didn't so i think it defaulted to fries). The app kept jumping to select a store instead. I was able to 'workaround' it by checking the mobile order email receipt. Monday nights at this Midlothian location has special events - tonight it was a magician and free sundae toppings. Consistent with the Chick-fil-a brand. I'm sure we'll be a repeat customer. read more

I forgot my credit card at game and the lady pay for the meal.they payed for me because I forgot my credit card.best place

This location always has it together. During lunch time ordering in drive-thru they have people that are very efficient in taking others to get you thought faster. I have never had an order that didn't have all the correct items that I ordered not be in my bag! The food is alway fresh tasting and hot. Great job! Keep it up! read more

This Chick-fil-A never fails to deliver great quality food. There customer service is also outstanding. When they missed some of my order, which happens sometimes, they are quick to provide a replacement if you call and let them know. read more

I love this place!! The staff here is amazing. I'm there at least 3 times a week. I have never had a bad experience here. The morning staff - Shyra & Haile are my faves! read more