I made an online order and put pick up drive thru but ended up changing to carry out because there was a long line at the drive thru so it showed like they had just got the order and It was going to take a while but Sam stepped in and helped me get my order fast super friendly Great customer service from Sam! read more

This review is solely based on the new floats! I saw the commercial and I had to try a float. Unfortunately, my chick fil a in lakewood doesn't have root beer. I ended up calling all the chick fil a in the area. This location has root beer! We went and bought 4 root beer floats. They exceeded my expectations. I already knew that they have the best soft serve " ice dream". Now, you add yummy root beer and it's delectable. Run, don't walk, and try the new floats!!! The service was quick and easy. read more

Chick-fil-A - Root beer float - Fast Food Near Me - Long Beach, California

Came in the morning with a 20+ minute wait. People ordering after us and getting food before us. If you mess up an order and have to redo it, at least let us know the wait will be longer... read more

We love Chick-fil-A! Good place to grab a bite after the movies or some shopping. My family and I had finished playing some games at Dave & Buster's. We were in the mood for something simple where my kids will actually eat. They are very picky eaters so you can't go wrong with their kids meals. I had ordered the chicken nuggets meal which came with a generous size portion choice of sides. So we got the fruits and waffle fries also came with drinks. My all time favorite is their Mac n cheese. Absolutely the best! The price for it though was a little insane for the small portion. Wasn't too thrilled about it. Other than that, we all enjoyed our meals. Service was excellent loved their warm greetings at the registers. Very cleaned store with nice vibes. read more

Chick-fil-A - Mac & Cheese - Fast Food Near Me - Long Beach, California

Came in for a chicken sandwich, ended up with a deluxe as it was a deal. :) Service was, al always, great, and the place was chill and clean - nice cool AC on a hot day. Thank you. :) read more

Chick-fil-A - Fast Food Near Me - Long Beach, California

If you customize, 50% chance you will lose your money. I usually always ADD egg white to my sandwiches and about half the time they either REPLACE the yellow egg with white egg, or they won't add it at all. Save your money and NEVER customize especially through the app, they don't care about your time or your money. Trying to request feedback through my account sends me through an endless loop of Order Issues and logging in to your account to access feedback options... Don't have the time or patience to come in like a demanding person and request my $1 in egg white back on half my orders. To the company, either train your people right, or get rid of addons all together read more

Chick-fil-A - "Adding" egg white will replace your yellow egg, or it won't come at all - Fast Food Near Me - Long Beach, California

I've been back to this Chick-fil-A a few times since the unfathomably inconceivable visit where my order at the register was erroneously placed on the mobile pickup shelf, and I'm happy to report that I've always received better service since then, hence why I'm awarding back the third star. This Chick-fil-A is now closed for remodeling. I was informed by one of the cashiers it will be closed for the next six months. On their last day before the temporary closure, the operator of this location sent an email to all of his customers offering a treat on the house ranging from a sandwich to nuggets to even Chick-n-Strips! I've had my fair share of the Original Chicken Sandwich, but I was pleased that the Grilled Chicken Sandwich, normally $7.99, was an option! I hadn't had a Chick-fil-A Grilled Chicken Sandwich in a loooooooooooooong time, so I figured now would be the perfect time to try it! The slow service has persisted here, however, with my sandwich taking almost 5 minutes to receive, though since it's one of those rare times when I don't get an Original Chicken Sandwich, I can't really gauge if that's considered fast, slow, or somewhere in the middle. It wasn't that busy when I went, even though I thought it would have been if the reward was only valid for that day only. When paired with the Honey Roasted BBQ sauce, the grilled chicken sando made for a nice part of my dinner. Unlike the Original Chicken, the grilled chicken comes with lettuce and tomato, though on my sandwich, the tomato slices were hidden underneath the chicken that I almost thought they were omitted! Don't get me wrong, the Original Chicken Sandwich is still good, but after having so many of them lately, the grilled chicken was a real treat! They've since done away with the mobile pickup shelf by the front door. The pickup shelves for those kinds of orders are now in an employees only area. Hopefully, I won't have a future order erroneously placed on a shelf. Perhaps the remodeling will remedy that? Only time will tell I guess, but on an earlier visit to this location, I once got my sando literally two seconds after completing my transaction! Nevertheless, it has still been slow for the most part. I'll be looking forward to the day when the LBTC Chick-fil-A finally reopens and seeing what new stuff they'll have in store. An extra drive thru lane? An enhanced play place? Maybe more cows in the store reminding us to EAT MOR CHIKIN? In the meantime, if you're craving Chick-fil-A anytime during the remainder of the year, you will have to go to a different location. The closest one to here is in Cerritos just two exits up the 605 freeway. Wishing them much success in 2025! BTW if you've managed to read the entirety of this review before August 17, 2024, you may want to check the Chick-fil-A app for a Code Moo. You're welcome! :) read more

See all

Such incredible service. It was my daughter's 5th birthday, and the service was impeccable. They surprised her with the little cow and some ice cream. She told me she must come back every year. Chic fil a and this one in particular is our fave bc of the clean playplace, and great service. Thank you! Food was yum as always! read more

Chick-fil-A is known for their chicken sandwiches and they do them well here. They're simple, but delicious. The primary reason I'm writing this review is because this location was closed for an extended period of time for renovations, but it's now re-opened! For a fast-food restaurant, Chick-fil-A is among the best. I really like their honey roasted BBQ sauce as it's delicious in their sandwiches. Their fries leave a little to be desired, but I feel that their meals and service have been consistent at this fast-food location. For me, a hidden gem would be coming to Chick-fil-A for breakfast, when you could have their famous chicken in a biscuit sandwich. Their breakfast hash browns are a generous serving and I think they're better than their fries. read more

The people inside were genuinely trying to be nice but being rushed through the drive through by the gentleman outside when there are no cars behind you an then having the order wrong like saying no tomatoes or pickles and then they are still on there is really frustrating after a long day at work read more

The store marked my online order as ready for pickup, but when I arrived it wasn't ready and I had to wait almost 10 more minutes. Staff also ignored customers waiting for pickup and had an attitude when asked about the order. The system shouldn't say orders are ready if they're not. To be honest they need to do better because the next they ignore won't let it slide and end up telling them offf!!!! read more

First time visit. A lot of people working, not busy. Service fast, the place clean, some employees friendly. So expensive for fast food. Servings are small for the price. For the high prices we could have eaten at a restaurant and gotten a full meal! read more

I can't say enough about my FAVORITE CF! JOHN and his staff are the BEST...... NEVER A DULL,MOMENT GOOD FOOS GREAT ENERGY and the place is spotless. Thanks John for showing me how much you appreciate my business I appreciate YA'LL too great SERVICE IS RARE read more

What a fun time we have had at bingo! Staff is friendly and the service prompt! It is a treat to mobile order and to have your food delivered to your table. Bathrooms are clean! Air conditioning felt great! Fun times with friends playing bingo! Great prizes!! John Howard and staff work hard and it shows! Thank you! We appreciate you! read more

Chick-fil-A - Fast Food Near Me - Long Beach, California

See all

I arrived to this location today Tuesday 8/19/25 at 6:15am didn't realize they open at 6:30. There was two gentleman there looking like they're "getting ready for the day" at 6:31am I walked to the door , they looked if I was bothering them when I walked up the door. I waited until 6:45am until they opened the door for an employee and told me the system is down. And closed the door. I get systems can shut down but as a manager that's the first thing he should have done after clocking in. Turn on the systems and if they didn't work he should have the decency to come out and let me know. COMMON DECENCY is all that matters. I waited until 6:55 and still no answer. I left read more

Food is good. I normally take my granddaughter here coz the kids in the playground are about the same age as her (3 yo) or younger and they all get along and can play very well unlike the Buena Park location where older kids go in and play rowdy. This location is cleaner too. Service has changed tho. They hired quite a few high schoolers and are not so friendly. I would use my points to redeem some rewards for my granddaughter. On one occasion I requested to redeem my reward for an ice cream cone and will pick up the ice cream after eating our lunch. Our tray was delivered to our table with the ice cream in the cup. When I went to the counter I was told by the manager that if redeeming the ice cream using my rewards I have to come back and do another transaction otherwise, they will serve the ice cream at the time the order was placed. They've always served my ice cream after my granddaughter has eaten and played and have always shown them the receipt to claim it in the past and didn't have any issues. I think the new procedure the new manager is implementing is ridiculous and a waste of the customer's time! He didn't seem very friendly and approachable too...not good for the business! Also, they should place some kid's placemats by the high chairs for use. When I asked for a kid's placemat, the new employees at the counter didn't know what I was talking about and gave me a regular paper placemat they put on the trays. You need to train those cashiers well and respond to customers in a timely manner. read more

I may buy it because I love the town center, I feel like it's convenient and it's right by my house. But I love that they renovated. And I always get from this location tons of rewards. I feel like me and operation man are friends now. I also feel like my order is done so quick. I haven't really gone to another Chick-fil-A. That usually has my order done this quick! Definitely recommend. read more

Went through the drive through and placed a large order. Multiple items were missing when I got home and realized. I called to request a partial refund and was refused a refund. I will not be returning. The rude drive through attendant would've been fine if I actually got the proper oder. I will not be returning to this chic Fil a and recommend going slightly out of the way to the Los Alamitos one that has much better service and you'll at least get the correct order and polite staff. read more

food was fresh and hot... all the workers were crappy. No one said my pleasure when I said thank you. when I mentioned it to a worker they didn't honor their word of if a worker doesnt say my pleasure your meal is free. read more

The best Chick-fil-A. I go out of my way to come to this location, always clean, staff always friendly, my order is always correct!!! I travel over 6 miles for this location and I have a location around the corner from me!! read more

1. Always excellent food. 2. Always a spotless. 3. All personnel is very well trained. It's "my pleasure" to visit chick fil A read more

I like this place but I don't like that they took away the bbq bacon chicken sandwich it was the best thing on their menu. I'm tired of ordering the same thing. I ask and they said it was seasonal It should become PERMANENT read more

This isn't about the food this is strictly about David who works there. He made my boyfriend and I's day right when we walked in. He was the most charismatic and hardworking person I've met here. He made us feel very welcomed and has been the nicest person I've encountered in the fast food industry. I don't know if he's a manager or just an employee but whatever he is he deserves a raise. If you see this David we love you read more

Had a pretty negative experience recently, and honestly since Chick-Fil-A has removed the special instructions option I have been going a lot less frequently. I asked for a sandwich with lettuce wrap instead of bun, and though I had a free sandwich, they were going to charge a nominal amount of change for substitutions, which isn't a big deal, but it's always frustrating considering all other locations normally do it without resistance. Totally understand policy, but it doesn't make much sense considering the cost differential is none as opposed to a technicality. If anything it does incentivize just coming in and asking them to change it after you order it which just creates more work for everyone else. I don't know if it's just this location, but it honestly came across as rather rude to me. TIP: I'll go to other Chick-Fil-A's. In-N-Out is just right next door. read more

Something wrong with this location. I say, Thanks to the employees and they don't say anything back. I always hear, "my pleasure" at other locations, but this one, nothing. Corporate needs to retrain these employees. Very off putting. read more

My friends and I walked in at around 9:15ish way before the establishment closed keep that mind... and some lady in the front had a nasty face and said "no pues ya llegaron" thinking we didn't speak Spanish what she was saying was "oh well I guess they're here" I thought chick fil a was all about providing the best customer service and being kind to their customers. I honestly feel like that comment wasn't necessary I will never come back to this one ever again! So rude!! If I can give the customer service 0 starts man oh man I would. read more

Gave me a totally wrong order and I couldn't even go back to fix it because i had to go to work.

Lmfao I walked in with my friends around 9:15-9:25pm, I get they close at 10 but come on as soon as I walk in, I hear "ugh ya llegaron". My friend proceeds to ask if they're closed, and got ignored since they were bothered to do their jobs we just walked out and I said "its all good" with a thumbs up to not bother them anymore. Thought Chick Fil-A was known for their great customer service ‍ read more

my boys and i had walked into the restaurant last night around 9:15pm, i get they close around 10pm. the lady behind the counter made a very rude comment in spanish as if we didn't understand what she had said., "ya llegaron" then i proceed to ask if they are closed, and i just got ignored :( .. we really wanted to have chick fil-a that night, and we couldn't because of that rude customer service they provided! more than likely i would not come to this location again.! read more

they done fucked me up first they mess up my order i ordered for a simple spicy deluxe meal they gave me a 12ct nuggets that's cool whatever don't matter ima still eat it then this raw shit man and they need better workers once they see a brown person enter they give looks like hello ima order ima pay you and you still give me that shit man just open up a new location here and new employees. ima still come here but step up your game. read more

LOVED this Chick-fil-A! Incredible service, food and in store atmosphere. Pro tip: download the app, if you're there for breakfast, get the Spicy Biscuit...soooo good! I'll be back! read more

See all

Had lunch at this newly remodeled Chick-fil-A with Family and the service was excellent! One of the workers named Anthony was very attentive to us and our needs. We had lunch this afternoon 2:09 pm Monday 11/25/24. We need more people that has such a beautiful spirit in customer service like Anthony's. read more

Bad experience and won't return again. Very small piece of chicken breast for a huge price tag of over $7 ( I tagged a picture of it). No employees greeting me or anything even with corporate being there for a visit. I've been a loyal supporter of their food but with mediocre service and small portions I will take my business elsewhere. read more

Chick-fil-A - Egg White Grill - Fast Food Near Me - Long Beach, California

Good service but they are no longer doing military discount for some reason which isn't right gonna be going to a different location from now on others still do so read more

This is by far the best Chick-fil-A I've ever had. They aren't the fastest but the chicken sandwiches are noticeably bigger, better, fresher than other locations. The one on Seal Beach is closer to me but I drive to this one because it's consistently better. Thanks CFA read more

Chick-fil-A - Fast Food Near Me - Long Beach, California

The service was excellent, I wish they had a TIP OPTION when I paid. Food was brought to us, and we were taken care of by the employees. The ambiance was really chill with some generic corporate jazz, not too bad. 10/10 read more

I've been to this chick fila several times and never had an issue until today. I ordered a Cobb salad with grilled chicken. When I got home and opened my salad there was a fly in my salad! The fly flew away and I noticed there were fly eggs on my chicken!!!!!! Sick!! Absolutely lost my appetite read more

Chick-fil-A - Sick to my stomach. I opened my Cobb salad to find a fly in my salad who just so happened to lay eggs on the chicken nugget - Fast Food Near Me - Long Beach, California

See all

Not happy with order I placed. I was very specific on my order. Extra cheese and light on the egg. I guess light egg means stuff it with nothing but egg smh. I'll stick to my go to location on Atlantic where employees actually follows the customer request. $$ wasted read more

See all

This review is solely for the chicken sandwiches. They are especially good at this location. After their renovation . . . I don't know what it was . . . New equipment? The chicken patty is juicier/more tender . . . Really good. read more

Chick-fil-A is always consistently good and as far as fast food goes; It's probably one of my go to options. I always get the chicken strips love their fries and their strawberry lemonade is delicious. This location is always efficient courteous never experienced anything negative here at all. read more