We order pick-up from Chick-fil-A a lot at work, but I'm always sure to choose this location because I've never had any issues with them forgetting anything on our large order. They include extra sauce and the staff is always super on top of it. Food is always fresh and the environment is always welcoming, whether you're going inside or picking up through the drive thru. read more

This location is awful, we normally frequent the location in Liberty which has an updated menu (spicy cool wrap which is AMAZING) and is better overall. The fries were old despite it being really busy.. They also forgot my avocado ranch for my wrap... read more

I have chosen to take my business elsewhere. Catering thru this location has not been consistent now that there is a new Director in place. Excuses, being talked down to and down right rude. Not getting into all the details, but since there is new "leadership" this person does not want to be bothered by getting back to you until a day later. Its all about her and her boundaries and talking down to you by saying "I TOLD YOU" ....what happened to my pleasure. Very disappointing. Do Better for your customers. read more

Amazing experience! The food is always fresh, but today was exceptional. Clay was incredibly attentive, taking the time to ask what made us smile and genuinely engaging with us. She made us feel appreciated, which is one of the many reasons we continue to visit this establishment." read more

Okay I give this place a high five. This is one of the first places that were open right after covid. I mean seriously some places are closed? Every time I visit this place the staff are pretty cool and that makes a lot of difference in customer service. The signature food as always awesome that's what they're known for and that's why they have big lines. I don't have to worry about those lines I just come for breakfast early in the morning and that's how I start my day :) read more

Chick-fil-A - ows a carton of simply orange juice - Fast Food Near Me - Lees Summit, Missouri

Service: Chick-fil-a, what was the point of all the construction to install two lanes if you immediately merge them down to one lane immediately after ordering? It is the exact same as it was before the construction. During busy times both lanes need to be open and staff delivering food out to the 2nd lane read more

Chick-fil-A - Sausage egg and Bacon, Egg & Cheese Biscuit - Fast Food Near Me - Lees Summit, Missouri

Great service for fast food. Ordered here multiple times, we have only had mistake on one order EVER. The staff is always kind and they are as quick as possible with getting food out even when busy! read more

Chick-fil-A - ows a table full of fast food - Fast Food Near Me - Lees Summit, Missouri

Check your food before you leave drive thru. This is the second time that they have forgotten my sides. I'm pretty disappointed, I was counting on the macaroni and cheese sides for my kiddos. I know it's busy but it doesn't take long to check that everything is accounted for before handing the bag over to the customer. Other than that, I like going to Chick-fil-A because their food is healthier than any other fast food places. I like the options. I like the employees and service. read more

Chick-Fil-A always delivers and this visit was no exception. We ordered 2 kids meals and they said they no longer give out toys but are happy to substitute an ice cream cone. Please...twist our arms . I'd never had their ice cream and it was soooo creamy and delish! The hubs ordered a deluxe but they made the sandwich plain. No worries - they quickly fixed it and the manager gave us coupons for a couple of free cookies or brownies. read more

I don't know how it's possible this Chick-fil-A has a three star rating. This is literally the best Chick-fil-A experience I've had, and that's saying something. The service and management is amazing. The food is what you would expect from an outstanding Chick-fil-A, excellent. The inside looks great after recent updates and even though it's crowded at multiple points a day, I get out fairly quickly and have never had an order messed up. Come on people. This Chick-fil-A is amazing. read more

Chick-fil-A - ows a paper cup with a red paw print on it - Fast Food Near Me - Lees Summit, Missouri

Not a real fan but I like chicken wish they had more non dairy , dairy free, gluten free options read more

I love Chick-fil-A but I am not a fan of this location. In order to dine in, you have to play chicken with the cars in the drive-thru. Whoever designed this restaurant did not consider the foot traffic because you have to cut through the cars waiting to go into the drive-thru line to order. Not a good look. Once inside we were surprised at how small it was! Literally the smallest Chick-fil-A location. The table we sat at was right next to the door that leads to the patio that the workers and customers were using. And the flies! So many flies buzzing around. We ordered at our table and while we waited my kids played in the play area. Very cheaply made but we were only in there for a few minutes. Once the food came we went to the restroom to wash our hands, coming out I had to walk past the doors and I nearly slipped and fell because the floors were so slippery! Overall- 3 stars...only because the food was good but they need to go back to the drawing board for the layout. read more

They always have the kindest, most generous people working at this location and the food has been consistent and fast every time we've ordered. read more

Drove over there late on a Monday evening. I don't have a Chick-fil-A within 10 miles of me so this was a trip for some Mac & Cheese! The chicken sandwich and waffle fries were just a bonus. The line was very long when we got there but the employees made short work of the customers, Popeyes could learn something from them. My Mac & Cheese was delicious and so were the waffle fries. Unfortunately my chicken sandwich was soggy and not the best I've ever had from Chick-fil-A. Had to eat in the car because they aren't letting people inside yet which was unfortunate so I couldn't get very good pics. read more

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this chick filet is amazing. I've known so many young p who've worked there over the years and never heard anything but positive about this CFA. I have had excellent experiences every time I've eaten here since it's been open. I have no idea how it could have anything but a five star rating read more

The past 6 Times my girlfriend and I have came too this chic fil a we have had our orders come out incorrectly, and this past time we went, not only did they get our orders wrong, but they also did not have any brownies which was unfortunate. Sad thing is that this location used too be really good, But ever since the beginning of 2024 this location has been awful and unreliable. read more

I stopped by this chick-fil-a on the way home. Like any chick-fil-a that I've been too has wonderful customer service. I went in to order as the line outside was reeeaalllly long. My only con about this restaurant is the parking lot... My goodness, I think Chick-fil-a stores choose the smallest places, all of their locations have TERRIBLE parking and the drive-thru traffic is terrible. read more

Took the family(five of us) for dinner. They sent us to our table with the frosted lemonade we ordered. The order came out in almost ten minutes... with another frosted lemonade. We soon realize my son's sandwich was made wrong. I explain this and they put a new order into the queue. Then his sandwiches come out correctly almost ten minutes later. Then I open my sandwiches and they are missing bacon and my girl's sandwich is also missing bacon. So I go to the lead again now seeking the three orders of bacon(3 x 3 half strips). Almost ten minutes later, six half strips come out for our now cold sandwiches. I go back again and explain the missing order of bacon. This girl tells me they now only put two slices on each sandwich, which I'm pretty sure this is a lie. I have gone back once since; I got three half strips of bacon on my sandwich. I don't understand why she lied about something so stupid. We spent almost an hour at CFA and ordered $45 of food and still didn't get what I ordered. At this point, I'll probably only go if the kids really want it, but I'm really not impressed with the food anymore. The volume of sales and the emphasis on speed has driven the food quality and accuracy way down. They only thing keeping cash flow through there anymore is salt, sugar, and MSG. read more

Love the Breakfast Mini's ! Customer Service is always 5 Star !!! especially when everyone knows you or heard of you by your last name !! Sometimes long line in drive thru but i don't care I will wait ! They are pretty fast ! Food is always Hot and so good !!! Keep up the AWESOME WORK read more

This restaurant moves so fast they are often not effective with delivery of orders. Just last night thru the drive through I was given the wrong size drinks when I paid for larger size. My salad was made incorrectly and no dressing was given. It wasn't until I got home that I realized my order was incorrect and it was after closing so I attempted to contact the restaurant and was told orders needed to be reported and corrected same day. How would someone know that? Also I was told I would need to bring the food back as proof. Really? In a pandemic? I'm not going to waste the $15 in gas to correct their mistakes. It probably wouldn't be so irritating if my last order at this restaurant wasn't jacked also but I let that one go but clearly this location is satisfied with under delivering to their customers read more

This is the worst Chick-fil-a location ever!!! It's guaranteed something will be missing from your order, Everytime!!! I Love Chick-fil-a overall, just not this location. Ordered a salad and received no dressing and now they are closed. read more

I would give this zero stars if I could. First off... drive thru is a complete joke. I hope you know exactly what you want when you get there because they give you no time to even look at the menu. Then you wait and they have people out in the parking lot to supposedly make this process more efficient but it by no means does it make it more efficient or better. You would think ok, my food is going to be so fresh and this is going to be a quick and smooth process. Haha that's a big joke! The food was horrible... fries were cold and mush, the chicken strips were made so tiny, they were the size of a pinky finger. The chicken was also soggy. So disappointing. Will never go back. Don't waste your time! Special thanks to Chick-Fil-a for creating such an overwhelming bad experience that I don't need to consider trying again! Thanks read more

Served the worst fries ever,soggy and grease soaked. Drink was completely full of ice with like a 4 oz of tea. They were completely out of Chick-fil-A sauce and thought it was funny. read more

Nice people. Usually gets my order correct the three times I've been there except this last time when I ordered a peach shake and ended up with a chocolate one. I was already on the highway when I realized or I would have turned around to get a new one. read more

The best chicken hands down !!!! Great service and great crew !!!!! Food is always Hot !!! Drive thru is a little long BUT worth it !'n read more

I'm not sure why this location has such low ratings because I had a great experience here. There was about 10 of us in our group and we were able to combine a bunch of tables together without any problems. The line to order was not long so despite a trainee taking my order, the service was relatively fast and friendly. I especially liked that they offered cheese sauce for purchase (it tastes like really good nacho cheese and I highly recommend it). I ordered the spicy chicken sandwich with a lemonade and it all came out to me hot and tasted delicious. There was a manager walking around asking people how they were doing. He didn't come up to our group but I thought it was a nice touch. Surprisingly, on a weekday, this place did get full of people quickly during the lunch hour. read more

Decided to dine in today and as usual the team was polite and incredibly efficient. The management was over the top toady. Cle notice that we were drinking an iced coffee and invited us to a sample of the new frosted iced coffee. It was amazing! So grateful for her kindness. read more

Chick fil a is always a good experience! overall love the place but this location has the parking lot situation. It is hard to park or get into the chick fil a, needs some improvements. read more

Brianna is so sweet she corrected my order and kept a smile on her face :) GIVE THIS WOMAN A RAISE!!!!

This CFA some how figured out how to make their drive thru the most efficient thing I've seen. Incredible service and always my favorite nugs and CFA sauce. read more

The manager in the royal blue shirts today service was bad. The teenagers deserve your job. Lees Summit is a great area the service can be better. read more

Chick-fil-A - Placed in trash - Fast Food Near Me - Lees Summit, Missouri

Either I'm getting fat and my appetite bigger, or Chick-Fil-A's portion sizes are getting super tiny. I stopped by Chick-Fil-A during a shopping expedition because I knew I would get great service and a quick meal. What I didn't realize is that I was still be hungry afterwards and craving more fast food. As mentioned before, the service is always above and beyond helpful, but I gobbled up that sandwich in .02 seconds and left wanting more. read more

The workers are kind, considerate and always willing to hep with what I want while I'm here! This is by far my favorite location! Thanks for making my meals special! read more

Went here today for a snack after my eye exam. I like chicken finger and waffle fries. Chick-Fil-A has both. What got me was when I got to the drive thru window to pay and pick up my order was that girl at the window started to give me someone else's Sprite. When I told her I had a Coke Zero she put the soda down and packaged up my order, I paid and then she handed me my soda and food. It wasn't until I drove off and took a sip of my soda that I realized that she gave me Diet Dr. Pepper. I didn't order Diet Dr. Pepper. I don't like Diet Dr. Pepper. I was disappointed. I also learned to take a sip of the soda before pulling away from the drive thru to make sure your order is right. Otherwise everything else was good. read more

Poor service from the top down. This Chik-fil-a has screwed me for the last time! They rarely get the orders right even if it's a simple order on a slow day, so look out if its a busy day. They seem more concerned with getting a name for the order than giving the correct food that goes with that name. I have had it with this place, called them directly to complain but got a poor recording that I had to listen to for a minute before being given the options to choose to talk to a manager, then I got another recording. AVOID THIS PLACE, there's a McDonalds, Wendy's and a gas station across the street, go to one of those instead, STOP supporting this crap-show of an excuse for a restaurant. Now I know why the kids that work there look scared all the time, they have to deal with pissed-off customers because the owner/mgrs are in hiding, leaving everything up to the kids to deal with. What a way to manage. One star instead of zero because the food is usually good and the food is always better than the service but then that doesn't take much so keep that in mind. read more

After giving my order and going to the drive through to pay remaining balance in cash due to using a gift card , i handed the drive thru rep a $20 bill and also asked for honey mustard as i was waiting , he rushed me off and stated that i already have sauce in bag and handed us our drinks . I never received change or my receipt . As my guys pulls off I look into bag after just telling my guy , the rep was on bs because i never told the ppl no type of sauce as i stated there was no sauce in bag , so we parks to go in , been that we had no receipt we took our bag so that i can get our change and honey mustard. The lady at the counter was so rude. We was that they had to count the cash-register and that it will take time . so i leaves and call and got told that the rep cash register was even and adds up but i knew something wasn't right , the second manager John told me i can sue him if i have a problem because there was no money of mines there . That he checked his employee pockets and what more do i want him to do , wasn't about the money at that point, the problem was i felt disrespected after other sarcastic words was said so i told him i can ensure i didn't receive my change of $4.17 and to review cameras and to write down my number and give me a call . He did just that; 5 min later he calls to tell me that the rep NEVER handed me any change . and that i can come and pick up my money ($4.17) that will be in an envelope at the front . Didn't apologize or anything . i am highly upset . read more

I visited this location on May 30th and placed a large order for a family picnic we were having with some out of town relatives. When we got to the picnic, several items were missing, including my toddlers kids meal. When I called, the manager was incredibly unhelpful and basically said either come back now (we were 30 minutes away) or I'll put your name in the system for someone to get back to you about a refund within three days. I was never contacted. I have called corporate customer service twice and STILL have not heard back from the Lee's Summit franchise owner. This location definitely doesn't live up to its famed customer service and as a side note, getting in and out of there is a car accident waiting to happen. read more

This place closes for the stupidest reasons. It is 2:54pm on a Saturday and they have closed already. Because of snow. It is no longer snowing and the roads are clear. Usually I'd ignore this, but there could be a possibility of light rain and this place would close. Sick of driving up here and finding it closed. Worthless. read more

This five star might be short lived; but I'm hoping not as Chick Fil A is my new favorite place! I always order a #1 with mayo. I have yet to be disappointed. They always have fast and friendly service no matter how busy they are; and they are ALWAYS busy. Yum! read more

Chick-fil-A - Grilled chicken nuggets - Fast Food Near Me - Lees Summit, Missouri

This is easily the most undersized location that I have ever been to. Never seen so many people waiting for food. Also, the parking lot is designed so that the drive thru line blocks most of the parking spaces. Demolish and rebuild! read more