This is a pretty good Wendy's. The store was clean and the staff was friendly. The service was a little bit slow, and the restrooms were fairly dirty. But the day we visited was rainy and dreary so there was a lot going on. Our sandwiches were fresh and hot. My wife enjoyed her fries. The spicy chicken sandwich was very hot and fresh. My burger was a little bit dry as it seemed. The patties had been on the grill a bit too long. They weren't quite ready to be chili meat, but they weren't really fresh either. read more

Service is entirely too slow. Workers in the back literally digging through customers bags with no gloves on eating the fries. Just all around awful. read more

I ordered on the app and I never have an issues with it! All this for 8$! Yayyyyy. The service was great! I asked for no mayo and no tomato because of an allergy and they still put it on my sandwich. Also a hair in my food. Disgusting! read more

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Get some hairnets I guess? I hope the staff isn't plucking out pieces of hair and putting it in customers food. read more

Wendy's - Hair on chicken nugget - Burgers Near Me - Lee's Summit, Missouri

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The all time slowest Wendy's in the entire world. On top of that, the staff is consistently majorly unpleasant. Please close down this location or hire new staff. read more

We got ther and waited a good 2-3 mins before being spoken to at the drive through. The lady over the speaker was so rude we left and went to McDonald's. read more

Wendy's - Burgers Near Me - Lee's Summit, Missouri

They forgot 2 orders of nuggets, 2 drinks, 2 orders of fries and the chicken strips were old and the portions were incorrect. We were charged for a chili cheese potato, but got no chili. No refund given for the up charge for the potato missing the chili. The fries were old and hard after waiting for them to correct their mistake. The staff was rude when they were informed of the missing items. read more

Wendy's - Chicken strips not even a whole one. - Burgers Near Me - Lee's Summit, Missouri

Fast service. Full condiments. And a ketchup pump. Nice people working. We had breakfast in dining room. It was really clean and peaceful.

Spiders all over the bathroom so mean the food tasted like crusty ball sacks. It tasted like wood, moldy burgers all over the bathroom service was trash throw my food in my face. The moons were trash overall experience disgusting. read more

You know it might be a preference thing but I've always liked Wendy's. I love the burgers and the fries and the breakfast. I always anticipate Lent when they roll out the fish sandwich!! Without a doubt the best one in the American fat food selections. Perfect crunch with their panco breading and delicious fish served hot with tartar sauce and pickles. Perfect. I'm my brain though I felt like this year's offering was maybe thinner fish than in the past?? Is that just because I crave the fish or is it really less fish?? Hurry in and get yours because if you don't catch them now they will soon be gone!! read more

I hadn't eaten at Wendy's for years so I was looking forward to something good. the double cheeseburger was ok. hamburger bigger than the bun. i was disappointed in the fries. they were at least an hour old . very disappointed in them. Fresh fries needed! read more

Manager needs to be fired. Every time I get food there is cold undercooked or wrong. But I sh*t you not the last time I went, I had a hair and my junior bacon the cheeseburger. The lower employees need to be paid more. so they can actually give a f*ck. Or the franchise needs to be taken away from the owner. Someone there gives 0 f*cks read more

Took them 20mins to get our mobile order out. The food was cold and the patty's tasted like they had been sitting out for hours. They forgot our drinks altogether the first time they came out then came back out missing one drink and the last drink was wrong. There was no one else in line when we were there so I don't understand how it could take so long to get the food together and then it comes out cold, old and wrong. Horrible read more

Had a mobile online order for drive thru pickup and the attendant working the window on 4/15 had such a horrible attitude. I placed the order and showed up 15min later and still had to wait another 20 min for my food. There was only 2 cars in the drive thru at the time I arrived and no one in the actual dining area when I went in to check on the order. This location has been poorly managed for years. Dave would be disappointed read more

The restaurant charges more than the pics posted on their drive through menu. Not by pennies but a while dollar more on some items. Check your receipt. The checkout person says they know that the sign is not what they are charging but the manager hasn't changed the sign. The breakfast sandwich is $3.19. I was actual charged $4.19. It has been reported but no one has acted upon this matter from corporate. read more

Hands down, the most consistently bogged down drive through line in the city. 3 out 3 times my order's been incorrect. 2 stars because I feel bad for the employees. Seems like a staffing issue. read more

Quality is our recipe more like laziness is our recipe. And we were waiting for half an hour and we didn't get our food waisting gas

initially my entire order was made wrong. I t was a long drive home and back to the restaurant. the store manager Antwan remade my order perfectly and offered a full refund! everyone makes mistakes but handling them properly is the difference between great customer service and terrible!!! 5 stars!! read more

My dine-in experience was fine. I liked the recently remodeled and clean dining area, although the TV was off, and there was no background music. The service at the counter was cheerful and quick. Overall, A-OK. read more

Wendy's - Dining Area - Burgers Near Me - Lee's Summit, Missouri

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Ordered door dash besides the dasher being a dumb well better stop- She doesn't know how to read just like the employees in this place Don't buy food go to McDonald's at least they give a flying poo about their customers orders may not be people- Food was cold ice melted and 1of 2 frost Wes I ordered came wtf read more

Their hours say open until 11pm. I have been on a road trip and don't like Taco Bell, or McDonald's and was so excited to have a lil burger and spicy nuggets specifically from Wendy's. I was HIGHLY disappointed when I showed up at 10:18pm to see empoyees in the drive thru windows on their phone telling me they are closed. Update your shit. read more

Wendy's - Proof they are liars - Burgers Near Me - Lee's Summit, Missouri

World's slowest Wendy's. Avoid this one. Waited 13 minutes for a small Frosty. There were 7 people waiting for their orders when I ordered. That should have been a warning. The drive thru is all backed up too. I'd do 0 stars if I could. read more

Our simple order of ONE COMBO and a single LARGE FRY took over 15 minutes to receive our order after paying. They had NO BAKED POTATOES, which seems to be the norm for Wendy's. They NEVER have baked potatoes. Their French fries tasted like fries thrown out six years ago and fished out of the garbage. Seriously bad. The employees kept going outside TO SMOKE while we waited for our simple order. Never again. Wendy's has sunken below any redeemable level. Good-bye, Wendy's. Never again. Thanks, Lee's Summit Chipman Road Wendy's. read more

Wendy's has completely gone downhill. Went today and ordered a burger only cheese for my daughter and they gave me a plain burger without the cheese. I forgot to ask for a frosty and tried to ask at the window and the employee cut me off and said they won't add anything at the window. Then at the next window they hand me drinks with soda dripping off of them and didn't give any straws. The burgers tasted like trash. For $22 for two meals they could and should do better. We won't be back. Have one star only bc I had to in order to post a review. read more

This service is terrible. We've been here over 20 minutes inside and these kids are lackadaisical to everything. The cashier is having to tell the one's behind the counter to actually help customers at the register. The one expediting has earbuds in and acts as if he can't be bothered. I have formulated the review while waiting and that should be a sign of length of time waiting as I'm over 40 and texting. 30 minutes now..... finding out now that they don't have ceaser dressing... Corporate needs to hear about this. I will not be back. read more

This was my first and last time I'll ever eat at this location. Got about half way through my burger and boom, appetite gone. Be cautious when eating here. read more

Wendy's - a hand holding a hamburger - Burgers Near Me - Lee's Summit, Missouri

I have worked across from this particular Wendy's for almost 10 years, and never has it been run well. Most Wendy's restaurants run well, get your food out quickly and can manage rushes. This one usually takes upwards of 20-30 minutes to get an order (which sucks when your lunch break is 30 mins) is usually very dirty, and despite always appearing full staffed, runs like there's one guy doing everything. I have witnessed employees arguing with each-other, customers getting yelled at etc. I usually avoid this place unless there's a reason I have to go (Like when McDonald's was remodeled) but every single time I step in, its somehow worse than it was the last time. read more

I do not know what happened since they opened. In the beginning, we got our food fast and accurate. It has now been 20 minutes we have waited for our food. read more

We just waited in the drive thru for 29 minutes. At 12:45. All we wanted were 10 ckn nuggets and a sprite for our daughter. When we arrived at the window, were they ready?!? No. Another 6 min. No explanation or apology-just rude service by the people at the window. Ridiculous. We won't be back. Well. We are gluttons for punishment. 9:03pm entered drive thru. 4 cars in front of us. Ordered chicken nuggets and fries. 32 min later. 32 minutes!!!!!! I will be emailing Wendy's Corp about this. Something has to change! read more

Atrocious. Filthy tables, flies, bathroom was like something out of 28 Days Later. Long wait times, staff moving with zero sense of urgency. Frankly, in 50 years on this planet, probably one of the worst fast food restaurants I've visited. read more

Is it possible to give zero stars? How is this Wendy's still in business? Mgr on duty at lunch shift was lackadaisical. Guy taking money sounds drunk every.single.time we go through. If you have 45 minutes to waste, get in line. Lower your expectations and then lower them again. read more

If I could give this place 0 stars I would! Every time I go through the drive-thru...it seems to take 5 minutes for 1 car to order, they only have 1 person working the window and taking orders! DO NOT GO HERE IF YOU ARE IN A HURRY! They also don't give you sauce if you ask for it! read more

I always wait in line for 25-35 minutes no matter what. This is the slowest fast food restaurant that has ever existed. Not even being funny. I think if they had new management things would run a lot smoother. read more

After spending 40 minutes in the drive thru (grandson - or I would have left) ... the frosties were melted, food cold And the kids meal had no toy. Last week the chicken sandwich wasn't even edible... so tough couldn't even bite through it. Never again !! read more

I've been coming to Wendy's since I was a kid. Every drive-thru I go through it usually doesn't take more than 10 minutes or so with a line. This one in particular, I was sitting in line for TWENTY MINUTES and had to drive off because I couldn't wait that long for cold food. On top of that, the employees messed up several orders in front of mine and the poor lady had to wait an additional 10 minutes or so on top of the already 20 waited for one meal to be remade. Every evening I've come here, whether it's been dine-in or drive thru, they always seem extremely understaffed and blunt and rude to customers. 10/10 do not recommend. UPDATE: my boyfriend and I went to go dine in in wendy's today and we walked up to a sign on the door that read "due to only having 4 people today, we are temporarily closed, but the drive thru is still open" wtf?! This Wendy's need to go out of business if it doesn't have enough people to even run it. Smh read more

I have gone to this Wendy's more then 10 times and always had a good experience. This last time I went thru Wendy's at night time. The manager name is Antone was very rude, asked me if I had a problem. Then proceeded to yell at the kid that was working with him while I pulled off. The lady taking my cash was sitting down and told me he was grumpy. I ordered seven 5 for 5 and I think he was upset because of the large order. When I pulled off I never got all of my nuggets and didn't have and straws for my drinks. Poor customer service on tye mangers part. I'll never will come to this Wendy's again. read more

Went there last night to get my boyfriend dinner that would be hot when he got home. I got there at 10:20 and sat in the drive through. When nothing happened I went around to the window. They looked at me at the window and just ignored me. Their hours say they are open until 11pm. read more

This has to be the worst Wendy's I've ever been to. Food is absolute trash. Old. Dry and tasteless. My dog won't even eat it. This place should change their name to crap because they're doing a disservice to the Wendy's brand. read more

Went to this Wendy's when we had 30 min before my sons class. Usually Wendy's is fast so I figured it was enough time. Drive through line was short. Still took 25 min to get our food. I pulled into a spot to pass out the food and both my kids meals were wrong (ordered 2 JBC with only Ketchup and mustard and got no bacon, why would I get junior bacon cheeseburgers and want no bacon?) and my burger was missing completely. I didn't have time to go through the line again so I tried to go inside. Door was locked with a sign that said drive through only. I had 5 min left and the line took 25. Finally someone came to the door and said they would fix it. They took the food and receipt (which said only ketchup and mustard for kids burgers). They brought food back and this time it had all but ketchup and mustard. This time no answer at the door, tried to call about 10 times but no answer and mailbox is full. Thank you for making us 10 min late to class and giving us food that no one liked since it was covered in Mayo when no one wanted mayo. read more

I've tried this location a few times and have tried to give them multiple chances. I wont be going back here. As people have said it takes a ridiculous amount of time to get your food, expect it to take your full lunch time and they always seem to be out of something. Unfortunate because I like their food, oh well I guess. Not worth it how it is now. read more