I'll start out by saying I love CFA, it is my go-to fast food, and I think they have the best chicken sandwich in the game. Sort of like QT, their stores are always clean, always meticulously maintained, and staffed by friendly people. It is just a nice consistent experience. Unfortunately, this location did not live up to the high standards I have for CFA.
This is a new location, so trying to cut them some slack, but I don't really understand some of the decisions they've made here. The single entrance is super narrow and doesn't have a wide apron to turn into the driveway. It is hard to turn in and out because the approach is a 90 degree turn. It causes backups right at the entrance to the location. Not very well thought out.
There are two drive thru lanes. There is a VERY small sign telling you that the right lane is reserved for third party app pickups only. I'm not sure if this sign is put out during specific periods of time, but seems odd to limit yourself to one drive thru lane. It also caused a lot of confusion. I saw the left lane had a long line while the right had no line and wondered why. I then read the sign and joined the left line. Other patrons either ignored the sign or missed it, because it is tiny. Instead of making them drive around and get into the left lane, they would take the order anyway and have them join the left lane by cutting through the cones. This caused more confusion and chaos as multiple vehicles who arrived well after me ordered and cut in front of cars in front of me. Terrible system.
CFA is one of the few places I never look in the bag. I don't know if I can remember getting the wrong thing at a CFA. This order was almost entirely wrong. I ordered the Southwest chicken salad with creamy salsa dressing. It comes with a choice of chicken and I selected breaded nuggets, along with crunchy tortilla strips and some seasoned pepitas. I'm not sure what salad I got, but it wasn't the one I ordered. It was mostly lettuce with a grilled chicken breast on top. I was disappointed in the chicken being wrong, but could overlook that.
The Southwest salad has corn, black beans, and cheese on it, and this had none of that. I don't know if whoever made the salads that day missed putting those items on this one, but it was pretty plain. In addition, I did not get either of the toppings that usually come with it. The tortilla strips and pepitas are in separate bags on the side, and I just didn't get them. The dressing was correct thankfully.
It was a pretty disappointing experience overall, and not just because my order was wrong. CFAs are usually very busy and I'm not sure why as an organization they haven't figured out things like making the entrance to the location wide enough or more clear ways to tell customers which drive thru lanes they should be in. read more