I highly encourage all H-Town downtowners looking for catering or personal event options to consider Chick-fil-A. Matthew Serrano, the Owner/Operator of this location, is extremely knowledgeable and demonstrates outstanding customer service skills. The experience was professional, welcoming, and efficient from start to finish. I'm excited that our company will begin using Chick-fil-A for future company events and catering needs. Highly recommended for anyone looking for quality food and exceptional service! read more

Go here! They are AWESOME!!! Clean, fast and friendly service for sure! Now, I would definitely advise you to order the 4 piece chicken tenders. Now, if you are on a diet, no problem, they have a 3 piece chicken tender deal. If you're on a strict diet and can only spare a couple calories......but one. Okay, once you order your tenders, you're going to order their roasted honey bbq sauce! Honey. Roasted. BBQ . Sauce.........sooooo yum! Smother your tenders with the delicious sauce! Oh so good! The chicken noodle soup is good as well! Very very hearty and good with the crackers they provide. It's very filling too. Last, but not least. The frosted pineapple Dragonfruit lemonade is so good! I add a little bit of strawberry syrup and talk about a refreshing and tasty treat! Enjoy! read more

Went to the Highlight downtown Chic fil a, ordered the chicken sandwich meal. Spent over 10bucks for what I thought was a chicken sandwich! The piece of ??? Was so tough that it felt like I was chewing a Large piece of RUBBER! Those waffle fries were so hard from fried,and even the fountain drink was li Like water! The kids working there were as polite as Always! I don't think I will ever eat at Chic f la again. Raising Canes tastes sooooo much better! read more

DISGUSTING. The first bite of my chicken sandwich was tough so I tried to split it in half and it was completely stringy and cold in the middle as if it had not been cooked thoroughly or defrosted thoroughly. Additionally, the batter wasn't even sticking onto the chicken. It was crumbly and mushy. This location is notorious for horrible service and if you place an Uber Eats order, they REALLY do not care. Will never order again. This is enough to put me off Chick-fil-A completely. The company has completely gone downhill. read more

I am very disappointed with my recent experience. I placed my order online approximately 20 minutes before arriving, but still had to wait a significant amount of time after getting there. When I finally received my order, it was incorrect I received lunch instead of breakfast. When I contacted the restaurant about the mistake, they didn't even answer the phone 4 times so I reached out to corporate. The location returned my call 2 days later and I was told I would need to drive back to the location to receive a refund or they would remake it for me even though the order was placed and paid for online. This was extremely inconvenient, especially since the error was not mine and I would be wasting more money to go and get it so I still have not been able to get a refund. Additionally, there is very limited parking available for customers who need to go inside the restaurant, making it even more frustrating to resolve issues in person. Overall, the service was unhelpful, the order was incorrect, and the resolution process placed the burden on me rather than addressing the restaurant's mistake. I expect better customer service and a more reasonable refund process for online orders. read more

Refer to the attached image. $4.25 for what is a half filled container. Supposedly this is "medium" what a rip off this place is becoming. read more

Chick-fil-A - $4.25 for what's about half a container. Some "medium" size this is. Stick to their main foods. Sides are a rip off. - Fast Food Near Me - Houston, Texas

This is chic fil a must not be part of the standard training. Not friendly, not helpful. Hate that it's the location I have to go to for lunch. I expect so much more from the brand. read more

I love Chicken especially Chick-Fil-A's it's amazing it's convenient and tasty I love the service and the "eat mor chiken" the advertising is also amazing. read more

Located in the shops; it's got the mall feel. Service is fast and food is on par with other locations. Prices here seem more expensive than a stand alone location; not a fan of that. read more

can you give a 1/2 star? food always good (At least when it's made correctly or you get the correct order) today 6:30 in the afternoon on January 31, 2025 I go through the drive-through and the disgusting lady working the window wanta to give a nasty look and attitude like I'm the inconvenience because I ordered on the mobile app after the employee walked off at the drive through. Id fix the staff before you loose more and the set up of the restaurant is horrible!!!! you have employees that don't know left from right trying to direct traffic that's backing it up well beyond the property and down the main road all because someone is waiting in their order due to slow staff. (would cause major is if there was an emergency vehicle trying to get by. read more

This review is for Chick Fil A location that Yelp can't locate. It's at Beltway 8 / West Road In Houston, TX The thought of giving a fast food location a 5 star review has never occurred to me before today. But as I enjoy my lunch, and had a nice chat with one of the workers I began to realize how enjoyable this experience was. You can see pride in ownership here (Glenn Thigpen is listed the operator at this location) and attention to detail. The floors are clean, the tables are cleaned and even the smallest details are covered. The workers behave in a professional manner, and are holding their heads high. It is clear to me that To Mr Thigpen and the Chick Fil A team that "good enough" simply isn't good enough. 5 Stars it is. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

I've never met a "chick" I didn't like...of course I'm talking about a sandwich! This place had the fastest service of any Chick-Fil-A I've ever been to. I placed my order, turned around briefly to see where I could sit and when I turned back around, BOOM! my two sandwiches, waffle fries and Coke Zero were there waiting for me, hot and ready...just the way I like it. Actually the Coke Zero was ice cold. Anyway, good food, served fast and friendly, I can't give it less than four stars. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

I have eaten Chick-fil-A before, but I have never tried their lemonade. Oh my gosh, what took me so long? It is so freaking good. I bought a small and it was mad because I should have ordered a larger size. So now when I go, and I make a order, I make sure to ask for a large and I may even possibly buy the actual jug. read more

I've already tried contacted you guys about the same issue today. I tried once again to call the Houston Center location and no one picked up the phone. I don't understand how this is acceptable customer service considering the location and the surrounding area. If it's that busy to answer a customer's call or question, then you guys need to hire more staff. It should not be acceptable to refuse a customer's phone call. Initially, I tried multiple times calling because Chic Fil A's app to order food was having technical errors, but unfortunately it seemed the people weren't working either! How frustrating. I go to chic fil a but once or twice a month, so I refuse to stand in a long line with the other occultic followers who frequent this place 6 times (or so) a week. This Is not the standard customer service I've witnessed at other locations, so you guys need to do better. read more

Words can't express how much I love this chick fil a location! The food is always fresh and orders are always accurate. There's never a long wait! All the employees are very nice and welcoming and let me tell you, they go above and beyond every time! It's by far my favorite location I pay them a visit almost every day before work! read more

Chick-fil-A - Always fresh and always accurate! - Fast Food Near Me - Houston, Texas

Gotta dock one star for it being in a food court but whew their spicy chicken biscuit for breakfast hits the spot. I am not used to having the spicy chicken options as my normal local Chick-fil-A doesn't offer them. I can't go back to regular now that I have tried the spicy chicken. Highly recommend. read more

Went to this chick-fil-A this morning and ordered what I usually order at this location (Chicken biscuit combo with a large coffee in my reusable cup). The person helping me was Mercedes. I asked her to put my large coffee in my reusable cup, as I'd like to reduce the amount of waste produced on my behalf. Mercedes proceeded to get my coffee, while stating that she HAS to put in in the paper cup. Kind of defeats the purpose of trying to reduce waste. Mercedes ended up bringing my coffee in a large cup WITH a sleeve to the counter, then poured it into my reusable cup and walked over to the trash to throw the paper cup away. First of all, Mercedes was not Chick-fil-A quality when it came to her response and attitude to my request. Secondly, where is the responsibility of Chick-fil-A in trying to reduce the amount of waste that they produce? I've come to this location several times, and they are usually very friendly, fast, and put my my coffee into my reusable cup. This visit certainly did not live up to my expectations of the Chick-fil-A customer service that I'm usually accustomed to at every single other location I've ever been to. read more

Inside Houston Center, short wait, serving breakfast and lunch closes at 3pm.

one of my go to fast food places. the long lines are always worth it because the food is delicious. the mac n cheese they have to offer is one of the best things i have ever tried. it's so creamy, cheesy and it just taste amazing. the costumer service is just amazing as well. the workers always great you with a nice, warm smile. one thing i will always recommend is the chicken nugget meal with half lemonade and half sweet tea. in my opinion the nuggets are the absolute best and if i could i would eat it every day. as well as the drink, i would drink that every day. it just tastes so good, you get a mix of the best of both worlds. you taste sweet and sour but in a good way. i highly recommend this place as well as the food. read more

Wonderful customer service and wonderful food! We had an issue with their mobile order and store manager took care of it beyond our expectation right away! read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

They are located in the Shops downtown and provide quick service and have plenty of open seating during lunch time. It does get quite crowded and I recommend coming before or after the lunch rush. read more

This CFA is located in the Houston Shops (near the escalators) on level 3 (if you're coming from the Shops elevators), so EXPECT a long line especially during lunch time. The line may look like its wrapping around a few times, but I say don't fret because it goes by really fast. Even through the lunch rush, the employees seem to be on their game and every station, every register, is being manned, even someone taking care of the refills and stocking up the sauces. CFA knows how to do it right! But they do close early at around 3 PM like the other food places in the Shops. read more

It's official - I'm an app junkie. A friend told me about the order app and it's the best way to avoid the super long line that seems to be at this location ALL the time. Which means they must be doing something right! I went to breakfast this morning - egg white sandwich and hash browns. I ordered as I parked in the garage and walked right on in and up to pick up my freshly made food! It was the same great consistency as the location near my home, so I am a happy gal! I've got over $20 left in the app so I MUST return....... read more

Because Chick-fil-A is so awesome many downtown workers get those cravings only they can satisfy. Good news for us...this location is just a few blocks walk from the METRO Rail Line and available via the downtown tunnel system. It's located in the Park Shops which allows for a little shopping after satisfying those cravings. Don't get discouraged by the long line during that lunch time crunch. The staff here is super quick, friendly, and efficient. Before you know it, it's your turn to order and you have your food. Today I enjoyed my favorite Cobb Salad with Avocado Ranch dressing and grilled chicken...YUMMMMMM read more

It's Chick-Fil-A. You either like it or you don't. Personally, I like it. Every once in a while the food is slow to come out. The restaurant has always looked understaffed when the service is slow. This isn't often though. read more

This chick-fil-a should be the model for efficiency in the fast food world. This chick-fil-a, located in the Park Shops downtown, always has a long line, but never takes more than 5-10 minutes to wait, order and leave with your food. Even on a day where they were given away free food, i was able to get in an out quickly. I have probably eaten at this location at least 100 times and they have maybe only once they've messed up my order (which was not a problem, because i love everything at chick-fil-a). The people who work there are nice and know what they are doing. I work on the other side of downtown now, but I do not hesitate to walk over to this location when craving some of those amazing waffle fries. read more

One of my guilty as pleasures that I will no longer be indulging in. Before learning about their store policies and political stances, I used to eat here all the time guilt free. However after learning that I have avoided this place. From time to time, I'll find myself caving in and craving their super delicious crisscross fries. Their food was delicious and their sauce is so original. However lately their food hasn't been as delicious as before and the service takes longer than I would like. So I will no longer be eating here and I don't recommend you to as well. read more

Well today I didn't go to he actual location, but I have never had any issues with rudeness, cleanliness or the food. My co-worker actually picked me up so food while I was still stuck in the office, and I will have to say that how come one sandwich never seems enough...don't know if the days I get Chick Fila I am just really hungry or if the sandwich to me is just that good...but I know when I am done I am wanting a few more bites. Maybe I should substitute my fries for another sandwich, though I like the waffle fries I would much rather have another sandwich. read more

They were making multiple vanilla ice creams and skipping over the fact they knew the cones were out so when i got up there they tried to lie with the " clueless excuse " that they just realized the cones were out , when i explained to him to that they knew the cones were out but intentially skipped over the cones being out , Alexander just said " sorry" .Thats fine just take the yelp hit and were even. read more

All I have to say is: Every time I come here to order my lunch during the week, my food is ready before the cashier is done pouring my tea. It is hot, fresh, and delicious during every visit. read more

I love that we have access to this location through the tunnels downtown. The staff is always nice and work efficiently. They have one of the few salads I really enjoy alot and of course that sweet tea has crack in it - seriously. read more

This place is far more superior than McDonald's since for one it feels like someone actually made a sandwich than a machine and 2 I love the spicy chicken sandwich my only complaint is that it's addicting. 10 out of 10 would recommend read more

I ordered a number 1 meal today and they did not give it to me but I did order it on Uber eats and they told me I have to wait till MONDAY alike I wasted 5 on a sandwich I believable I also order 3medium fries and they all gave me then half full like WHAT read more

I love this location. The staff is really nice, and they are quick. You will see a line of 20-30 people during lunch hours, and I can guarantee you you won't be in that line for more than 5-8 minutes. They are super staffed so they are fast. I go to this location ALL the time, and they do not disappoint. read more

I love chic fil a, my wife and I get it every week. However, I will never order from the downtown Houston mall location ever again. I just brought food back to work for myself and some coworkers, and after my coworker was half way through his spicy deluxe sandwich a roach crawled out of it. read more

This restaurant is one of my favorites in the shops since it is always busy during rush hour they have a system that works to get you in and out and I haven't really had any issues going here over the last couple of years. read more

Always had a good time here. Good tasting food. We like their grilled chicken sandwich...

Awesome people that work there. They are always smiling and are so polite. You also don't wait that long to get your food even if they are so busy. read more

been working in downtown for a while this chic fil a is great nice people fast fast fast

This is actually the Chick-Fil-A in the shopping center. Fast and convenient, and I can't get enough of their spicy chicken sandwiches.