Food is good. What needs work is the front counter staff. We have come here often and every single time, the front counter people are extremely rude to us when we have to ask for something that they forgot. They can't be bothered with helping in even a semi nice way. Today they forgot our chicken bites and garlic aioli sauce for our truffle fries and they were just very rude when we came up to ask for our missing paid for items. Also, the women's bathroom doors do not lock so both me and the girl next to me got walked in on while utilizing the toilets. Very bad. This needs to be rectified ASAP. Also the tables were dirty for quite a long time before someone wipes them down. They just simply wipe them with what looks like a dirty used rag. Do better Shake Shack. You're in a nice. high end shopping center. Act like it. read more

I was craving a burger so I headed to Shake Shack. The service was nice, there were a lot of people at the kiosks so an employee helped me at the cashier. I liked the shake and the fries a lot!! While the burger was delicious and the patty was flavorful, I was shocked at how small it was. At other places in town, I can get the a much larger amount of food for the same price (35ish dollars for two people). I was still hungry after :( this location is good if you're looking for a small meal or a snack. Also note that the parking lot outside is paid... read more

Shake Shack Rice Village - Burgers Near Me - Houston, Texas

Shake, shake, shake your burger. Great place to pick up a burger, chicken shack, fries and a shake. Used a T-mobile coupon. Love those Tuesday bonus coupons. Wanted something different, so I ordered the Thai tea milk shake. If you like Thai tea, this was such a delicious twist. So good. Definitely needed some extra Zumba classes this week for this one. Lucky to find street parking. Ordered to go on the kiosk then did a little birthday shopping (for my nurse), came back and picked up my to go order. So easy!! So, just shake, shake, shake your burger and your Thai tea shake. read more

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The Double Meat Shack Burger I ordered with just tomatoes, pickles and cheese two nights ago was very delicious, fresh and juicy. Smash burgers are hard to pull off and they do it nicely. I do think the burgers were a tad better when they were undercooked before when they allowed it in TX, but still great. The service was also welcoming and efficient on this visit. My only complaint is that computer system for ordering can be a real pain as editing isn't as straightforward as some places. read more

Shake Shack Rice Village - Fantastic Double Cheeseburger with just tomatoes n pickles !!! - Burgers Near Me - Houston, Texas

The food was great and the servers were friendly. It was a pretty big location but was very busy. We went during lunch on MLK day and there so many customers. The crinkle fries were super crunchy and the burger was a perfect combination of everything. read more

Shake Shack Rice Village - ShackBurger & crinkle cut fries - Burgers Near Me - Houston, Texas

ShakeShack was running a BOGO promotion this week for the SmokeShack. It's been a while since I ordered ShakeShack as the Galleria location closed. I placed an order online for pickup. When I arrived, my order was ready. No wait time at all. Ordered 2 SmokeShacks... one regular with bun and another without bun. Both were very tasty but a little salty. I also ordered a side of ShakeShack sauce and slathered it on. Yum! I gave 4 stars bec I checked the ketchup upon checkout and it wasn't included. Place is big and clean. It was late so not many cars for easy parking. There were a few spots also available for curbside pickups. read more

My first time here and my order is inedible because they did not make my order how I asked. read more

Shake Shack Rice Village - Burgers Near Me - Houston, Texas

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Shake shack had a tax day deal where you can get a free black truffle item (burger, shroom burger, or Parmesan fries) with a purchase of at least $10.40. I got the black truffle shroom burger with fries and also decided to try their Thai iced tea shake. The shroom burger didn't have too much black truffle oil but I could taste it when I bit into it. It's a classic pair with the crisp fried portobello mushroom filled with muenster and cheddar cheese, providing an earthy yet savory taste. The fries were perfectly crisp and were pillowy on the inside. The Thai tea shake included black sugar syrup and did taste like Thai tea but in a more weaker form. For a shake it was pretty good though read more

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I got the fried mushroom burger and it was amazing! The crispy mushroom patty was perfectly fried. The bun was soft, and the toppings were fresh. Definitely a great option for vegetarians or anyone looking for something different from the usual burger. read more

Shake Shack Rice Village - Burgers Near Me - Houston, Texas

I love shake shack even though it's on the more expensive end of the spectrum when it comes to the classic burgers, fries, and shakes. I love the vibe, especially, of this location because it feels like it's in the center of everything, and they have a really nice outdoor seating area with benches. It's pretty fun to lounge and play games (when it's not windy). I also always love asking for the earth mayo with my burgers, and I like that you can just order on the screens and get the food within 5 ish minutes. I got the strawberry shake this time, and you can't really go wrong with it. read more

I was less than impressed with this location. I stopped by on a lunch break since I'd received an offer on my phone and I hadn't been to Shake Shack in months. I'd ordered online and showed up during the pick up window. They're very clear that if you're late they'll toss your food, which is a detriment to ordering online in my opinion. The last thing I need is negative messaging while in traffic on my way to pick something up. The decor is up to Shake Shack's common standards. Fancy signage, ultamodern furniture. It looks like one of those memes for places that are overpriced, but with a specific color scheme The Shackburger itself was underwhelming. I've been to three other Shake Shack locations and this was easily the smallest burger I'd received out of all of them. The ingredients were fresh, but based on the size it felt like I'd have gotten better value at a Wendy's. I'd ordered online and there was no option to modify the drink, so I got the typical 80% ice, 20% tea nonsense they pour. $4 for four ounces of tea is ridiculous. Even worse, they keep the refill station behind the counter, so you have to stand at the counter and wait for the workers to stop chatting and decide to help you. I probably won't be back here anytime soon. read more

Food and service always 10+. They always say welcome in when entering. Highly recommend.

Shake Shack doesn't fail in its delivery. Good burgers & fries, with fresh ice teas as well. Thank you!!

This review is solely based on the door dash order. Restaurants must seal bags for delivery app pickups. I shouldn't have to wonder/worry about what was done to my order. The box of fries on top of the bag were slightly opened, both drinks straw holes were opened. I didn't want to give any of it to my kids. Odds are its probably fine but I shouldn't have to worry. Its very easy to seal a bag with stickers or staples. Please do better. read more

I am surprised that this location doesn't have a lower rating. My family's experience left a lot to be desired. They forgot one of the sides and brought us the wrong drinks. Didn't even offer to correct their mistake. Save your money and time and go somewhere else. Houston has too many food options to waste your money on this mediocre hamburger chain. read more

Breaking up with shake shack was traumatic for me. And this is why I love yelp. We resolved the issue and the customer service was superior. This particular location has always had me in a chokehold because it's clean and convenient and it's great even when the burger is plain. I'm looking forward to getting back in my booth. read more

Shake Shack Rice Village - The shack burger that I covet so much and it is always piping hot. - Burgers Near Me - Houston, Texas

Amid all the chain businesses in Rice Village, it only seems fitting to have a Shake Shack as part of its lineup. It perfect suits the local crowd and is open later than most of the nearby eateries. For Shake Shack fans, this location is convenient by proximity, but is a lot like the rest of the Shake Shacks in the city. It feels admittedly weird to go from seeing the original location in Madison Square Park nearly daily back in NYC to now seeing this place all the time whenever I'm driving along Kirby. Even if the lot looks empty (#1), there's probably going to be a solid crowd. Customer service is a mixed bag but they're not the best. I've had botched orders and folks who never greet but I've come to expect this here. Often times there is such a bottleneck in the front, that ordering through the Shake Shack app seems to make the most sense. They're not great with the curbside delivery, so self-pickup via their shelf is sometimes the best option. As for the food, I'm always going to be a lover of the curly fries and shackburger / smoke shack, even if it's become a little absurd with the pricing. I wouldn't call this an everyday kind of meal, but they still are a better option than most of the other fast food options nearby. ___________ (#1) Paid parking at RV. Thanks Super Bowl 2017. read more

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Shake shack burgers taste the same wherever you go, but the quality of the burger assembly was a bit of a disappointment when I went. The burgers were a bit thinner than I remembered, but they still tasted delicious. All three terminals were operational when I went, no fuss there. I've seen some reviewers ticking off a star from paid parking at this location, but if you park in the parking garage not too far from shake shack you'll receive free parking for X time. The interior was clean and tidy and food arrived decently fast. Self serve water cups are always nice. read more

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I'm not sure what happened but there have been a lot of changes since I last went to a Shake Shack. Number 1, you don't order at the counter, you order from a kiosk machine and then you watch the workers tackle your order like an assembly line. You would think that given the ordering system that there would be less chance for error but that was not true. I ordered my veggie burger and fries for take out yet they served mine on a paper tray. When they checked my receipt to confirm that it was for take out all they did was put the paper tray in a large bag instead repacking the food. This type of packing meant that my burger was exposed to the air and cooled down quite a bit. As for the taste of the burger, it was salty but that is not surprising since most veggie burgers contain much more salt than its meat analogues. However, I'd just rather go to Hopdoddy's on the other side of the Rice Village. For two dollars more, you get a tastier and larger veggie burger . read more

This is the best fast food burger . I swear to god . I love the food here . The place is cleaned so are the restrooms even though they smell like frozen meat . Because I think there are meat Freezers behind em . The service can be hit and miss sometimes but pretty good for the most part . Overall definitely eat here also it's pretty cheap too . read more

My burger bun was not fresh at all. It was cold and soggy. Same with my friends. My fries were warm on top and there were a few on the bottom that were actually ice cold like they hadn't even been cooked. read more

Received my burger with the tiniest piece of lettuce. It wasn't even a full leaf. My best guess it was 1/4 of a leaf of lettuce. When I asked the manager about it, she stated that was the correct size lettuce portion although it should have been placed closer to the edge of the burger so to appear more visible. WTH!!??? She did offer to give me a few additional pieces at no extra cost. Wish I had taken a picture of the sad lettuce in my burger. Terrible presentation if that's how the burgers are being built these days. Very cheap of Shack Shake. They used to pride themselves on using the best local and organic ingredients which always made them one of our favorite burgers. Very very disappointed in their quality now. Shame on you for doing corporate and not maintaining quality. You just lost loyal customer. Will never be back to this location. read more

Customer service was excellent upon arrival. Everyone was very helpful and polite. They have kiosk for you to place your order. I can see that being a problem during busier hours. They have plenty of seating inside and outside. The food is made fresh so it may take some time. They have metered parking unless you are lucky enough to find street parking. We ordered 2 shake shack burgers, creamsicle float and curly fries. Our total was $28 dollars which is more on the pricey side. I don't eat fast food so it was worth the splurge for me. Definitely will be back. read more

It's been a while since I've been to a Shake Shack. I ordered a basic cheeseburger and added avocado. Tasted great. Fries were hot and crispy. I even ordered the Strawberry Peach Tea which was delicious. The thing that bugs me is the sauces. Their Shack sauce is not that great. They don't have mayo, ranch, or any sort of other sauces readily available. Service is counter service but there is someone that cleans the table and can help which is great. For the price, there are diners and other places for cheeseburgers. read more

Shake Shack Rice Village - Cheeseburger with Fries and Chicken Bites - Burgers Near Me - Houston, Texas

Great location. Easy to order and quick. Food was delicious. Wish there was more seating inside. read more

Shake Shack Rice Village - Veggie Shack- - Burgers Near Me - Houston, Texas

Vibe- This is the shake shack in Rice Village and it's a nice location. There's plenty of outdoor seating and a good amount of seating inside. They have burgers, shakes (dairy free options), and wine. Customer service- Great! Food/drinks- I got the veggie shack (good but not amazing) without cheese and if I would've got the gluten free bun it would've been 100% vegan :) and an order of regular fries. Parking- I could've walked to one of the garages around the area and got some free parking but who wants to do that when there's a lot right by the restaurant. There are signs for you to pay to park in the lot so I probably won't dine in this location often for that reason. read more

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The quality of this location has gone seriously downhill lately. I stopped by to grab a quick bite before heading to the med center and the burgers my husband and i ordered were quite literally raw inside. I'm not one to shy away from a medium burger but at a fast food place i was totally skeeved out by the pink patty and asked them to remake the burgers. Low and behold they came out raw again. We didn't even bother complaining again and just left. The nuggets were also super greasy and the breading was mushy. Chick-fil-a nuggets are 100x better. I still love a properly made shake shack burger but i'm not coming back to this location anytime soon. read more

Shake Shack Rice Village - Burgers Near Me - Houston, Texas

After having several friends say some rendition of "WHAT!? YOU HAVE NEVER HAD SHAKE SHACK!?!?" I figured it is about time, so my girlfriend and I decided to grab it on our way home tonight. We ordered through the mobile app and I went in to pick it up. It wasn't overly busy but the inside looked pretty futuristic but still inviting. There was one person in front of me at the register but after the waitress finished ringing them up she made eye contact with me and walked away. I stood there alone in front of the register smiling as several staff members walked past the register, made eye contact and smiled back, and then continued walking. Some joked around with each other and one pulled out her phone and made a call. Finally, after ten minutes of staring at my order just out of reach behind the counter, I said "Excuse me! I'm here to pick up", and a waitress came over and helped me. Some other people mentioned the service here is bad but to be honest this was pretty annoying. The food itself was just okay. We got a shack burger, an avocado bacon burger with fries, and a cookies and cream milkshake. The burgers were not the best. To give you an idea, I would say they are better than McDonald's but not better than Whataburger. The fries were pretty good, I feel like you don't see crinkle-cut fries at most restaurants and it was nice to change it up. The cookies and cream shake was not very good. I wasn't a fan of the taste of it as well as how big the actual Oreo chunks were as they would sometimes be so big they clogged the straw, but some people may like this as I get it is a personal preference. Although the price point is not unreasonable, I feel like your money can take you a lot further at a local burger spot and unfortunately, I just don't really get the hype about Shake Shack. read more

Shake Shack Rice Village - Bacon avocado burger, fries, and shack burger - Burgers Near Me - Houston, Texas

I put my order in through the kiosk tonight and went outside to wait on the patio as the lobby was full. I received the text that said they would inform me when my order was ready, and I also grabbed number 79 off the kiosk counter. I waited 25 min and no one came outside and attempted to call the number nor was there a text saying my order was complete. My food got cold while I waited so very disappointed read more

Actually took 20 min for one single burger and people that came after me got their food first

Really good burger BUT overpriced. There's nothing special about the service all is good. Clean restaurant so love that. I got a bacon cheeseburger with shack sauce I don't suggest it u less you like textures it has little peppers. I paid 38$ for two people so not really fast food. I'd say it's chilis genre of dinner. read more

Go to burger place is Shake shack or in-n-out. Everything fresh and same taste. Tried shroom stack burger was ok, cheeseburger and fries great as usual. Also tried chicken bites, not bad. Clean and good place in the Rice Village area. Parking is inconvenient in this area unless you want to pay. read more

Shake Shack Rice Village - Cheeseburger - Burgers Near Me - Houston, Texas

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This is ridiculous with the price you pay for this place and the wait time they don't give you your drink when you placed the order absolutely ridiculous read more

My boyfriend and I came here to try out Shake Shack, since we've heard lots of good things but never personally had it before. When we came in, we looked at the menu that was on their wall to decide what we wanted. A lady stood at the counter waiting but didn't say anything to us, and to be honest she was very soft spoken so it was hard to hear her when she did speak, I had to ask her to repeat a few times what she said and my boyfriend to while ordering food and drinks. I ordered the veggie burger and my boyfriend ordered Double smoke shack and we got an order of crinkle cut fries to share. He also ordered a kiwi lemonade. We were given a number and went to sit at a table. I went to get a cup of water on the side along with condiments which were available in small to-go bags or a squirt bottle. This was my first time having a veggie burger but it was absolutely delicious! I loved it and I would definitely order it again. My boyfriend enjoyed his burger too but was not full so he went back to order the lockhart burger. The burgers are average size, not really big so they're easy to finish for a single person. I was semi-full and didn't want to eat too much so I didn't order a 2nd one but I would have if I was really hungry. The space is good for group of friends but I'd say it's not for 10+ people without sitting at separated tables. The staff were very friendly and a lady was continuously coming by to pick up empty trays and trash while also giving out food orders to people who were waiting at tables. There was another lady who was also handling to-go orders for anyone who was waiting or had ordered online. Food quality is definitely good, service at this location is good as well and the space is overall clean! Price wise, I think it's high compared to other burger joints only (not fast food) because the burger was small in comparison to what I'm paying for. If it were a larger burger with more fries then I could say the pricing for both were fair but it wasn't even a combo option. read more

Shake Shack Rice Village - Veggie burger (top) smoke shack (bottom) crinkle cut fries and kiwi lemonade - Burgers Near Me - Houston, Texas

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The management of this establishment used to be good. But Recently it seems they have been hiring nothing but ghetto employees. I order 2 sandwich's to go,that took 30 mins. Then was given said sandwich's by someone sagging. Only to realize once I got back to my place they got both sandwiches wrong cause they were busy talking to their friends the whole time. It's sad cause it was giving off McDonalds on Bissonnet vibes. But at least that McDonald gets orders right. The whole time there were about 10 other people just waiting for simple things. Don't go here read more

The only reason I gave two star the food is great but when you get big attitude from the employees they make your day awful and not enjoy your meal they where 10 minutes late I had two employees approaching my table and told me next time when you order on the app you can't ask for dine in they said the GM Michelle Denissen told them to tell me What a disappointment coming out of GM for Shake Shack I know I'm not the rules of Shake Shack. They always been good with Michel. Did that's called. Bad customer service. I will be in contact of her boss Teddy. read more

The food is ok. I've had much better food at other Shake Shack locations. Of course the portions are small and prices kind of high for what you're getting. All Shake Shacks are like that. It's part of their business model and it works for them. Most people enjoy their food. They're always packed at lunch. Good for them. For me, I can't justify the price with such small portions. There are several better burger places in the Houston area (even in Rice Village). The restaurant was dirty. Staff was rude. Lots of obnoxious and loud patrons. The place has become somewhat ghetto. The concrete shakes are delicious, so they've got that going for them. I won't be returning. read more

I was in the area and I was hungry so I came here. Well to be honest, I was only in the area because I was hoping to get some hot dogs at Yoyo's. However, during this particular Saturday Yoyo's was taking his vacation. It was the holiday season after all. I was going to go somewhere else but since I drove by Shake Shack and I'd never been to this particular location, I decided to stop. Let's get to the point. The good: - There's a plexiglass partition between the cashier and customers. - The food that came out right was good. - Cashier was pretty friendly. The bad: - The plexiglass partition combined with face masks worn by the cashier and myself made ordering pretty difficult. When I placed my order, the cashier had a hard time understanding me. I ordered a double smoke shack, and I asked if I could have the burger cooked medium (I forgot whether or not Shake Shack could make your burger to order) and the cashier just couldn't understand what I meant. She kept asking, "medium?" and I kept saying, "yes". I even told her I was referring to the doneness, to which she gave me a puzzled look as well. It wasn't until she talked to the kitchen crew that she was able to tell me that all burgers were cooked medium rare. - What I and my sister ordered were: a double smoke shack burger, a bacon cheeseburger, and an order of fries. When the cashier repeated my order back to me, she got everything correct except that she had said "two orders of fries". We corrected her, we paid, and we waited. When the food came out, we got a double smoke shack burger, a bacon cheese FRIES, and an order of fries. It was partially my mistake for not double checking my receipt, but I didn't feel the need to after she had repeated my order back to me. Plus, does anyone really order two order of fries AND a bacon cheese fries with only one burger? We didn't bother to go back to the cashier to get our order corrected because we didn't feel like waiting for the burger to come out so we just ate what we had and left. Good food but frustrating experience. This was more of a 2.5 stars but couldn't get myself to round up for now. Hopefully the next time I dine in here, my experience would be better. read more

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I use to be a fan of shake shack until today . $10 burger that was 3 1/2 inches big max. Smaller than whataburger JR burger, they use to be a little bigger , now a child's burger . They didn't allow a double/tripple patty for some reason , we could only chose a single patty and they are thin . $8 small cheese/bacon fries , barely had enough cheese or bacon. $4 SMALL drink . For a $25 meal it was very disappointing, didn't fill me up, and I am a very small woman . Had to order my fiance a second burger which is crazy . We also have to pay for parking for this location . These prices are average , but omg the burgers are so tiny for the price . Would have had a better night at whataburger . I've never written reviews before but I was so disappointed with my dinner tonight I felt I had to lol. read more

I'll preface this review with how much I do like the food. With this being said, the quality of service at this particular location has dramatically declined these past few months. I just placed an order to-go (on the app) and to be brought to my car. I arrived, checked in and was in my car for over 5-mins. From where I parked I could see into the store and see the to-go orders. My order was def ready and no one attempted to bring the order to my car. After 6 mins I went inside and was approached by a young man (who had his mask under his chin...what's the point of wearing a mask of it's not covering your mouth?) Anyways, I mentioned to this young man I had been waiting in my car for over 6 mins and he responded (with an attitude), "I didn't see you". Sir, you didn't even attempt to 1) pick up my bag and 2) literally go outside with my order to find my car which was the first spot in front of Shake Shack. I didn't appreciate him lying to me...just own it. Like I said, the quality of service at this location needs to be improved. read more