I don't typically go to fast food places, and when I do I rarely go to Chick-fil-A mainly because there isn't one near where I live. I do travel a lot though for my job so I have the opportunity today. Stopped in mainly because I want to try the Polynesian sauce. I buy the regular barbecue sauce by the bottle at my local grocery store however I've never had the Polynesian and they have it at the same store so I figure a couple little packets to make sure I like it. Place was nice and clean, the men's room was out of paper towels however I told the guy behind the counter and he immediately went back there and fixed it so that's a good thing. I was there at 10:00 in the morning, and I didn't have any idea that they actually serve breakfast at Chick-fil-A. I get up at 1:00 in the morning so at 10:00 a.m. I'm ready for lunch anyways, so I ordered a chicken sandwich. Wasn't until they actually had it made for me before I realized, when I saw the sign, that they serve breakfast until 10:30. I'm bringing this up because I have been at a McDonald's for example in the past and tried to order a fish fillet at 9:30 a.m. while breakfast was still going on and they wouldn't do it. I don't know if that is still a thing or not however chick-fil-A apparently it isn't because I was able to score lunch during the breakfast hours. Of course not knowing that they actually serve breakfast I have to go back now and try a couple sandwiches. But anyway overall a good experience, I didn't read any other reviews on this particular location to figure out why they've only got less than three stars however as far as I'm concerned everything was good. Service was quick, place was clean, everybody was polite, had to wait a couple minutes for my sandwich but they made it fresh while I waited because like I said it was still breakfast time read more

Customer service was great, but I just spent 17.49 at peak lunch hours for a very stale waffle, crumbling around my sandwich....had high hopes, Greece ny read more

Horrible service they have 10 people working and no one has a clue of what is going on! They are all walking around and if you approach a team member they ignore you Took 15 mins to get 2 sandwiches. To top it off they were not even busy (unusual) not inside nor drive through. This location needs help to be up to chick-fil-A standards read more

Their chicken sandwiches are good. A piece of fried chicken, it was moist, pickles on a toasted bun on a heat preserving bag. No sauce, no Mayo. I ordered the meal. Not crazy about their waffle fries, they were soggy and very salty. Root beer was the drink. Next time only the sandwich. read more

Chick-fil-A - Fast Food Near Me - Greece, New York

This chick fil a definitely upped its game, I went here the other day after not coming for awhile because they messed up my order last time so I stick to the other one but I got great service and the food was so good, the chicken nuggets were the perfect amount of crispy, my Mac n cheese was good, and my hi-c was very refreshing. I ate inside and it was clean and there were flowers on the table which added a nice vibe and I overall had a great experience compared to last time so they have definitely hired some great new workers and chick fil a will stay my favorite fast food place! read more

Chick-fil-A - Chicken Chick-fil-A Nuggets Mac & Cheese Hi-C Fruit Punch 8oz Polynesian Sauce chick fil 8oz Chick-fil-A Sauce - Fast Food Near Me - Greece, New York

Honestly this place... Special spot in my heart They never ever ever ever ever f up. Food is hot and pristine Elite service And I don't use "elite" lightly my friends read more

Worked there for 5 years. The owner, Alan Taylor, is not only greedy, unprofessional, and irresponsible, but also refuses to hire professionals to keep maintenance within the restaurant. The gaskets, air ventilations, thawing cabinets, and etc are disgusting. When the health inspection comes he pretends to fix everything and makes it seem as if the restaurant is well-kept and clean, however, on a daily basis those tasks are not done. The pictures I posted are that of a pallet of buns infested with rat droppings(pest control). Jocelyn, his right hand on command does everything he tells her to do to keep everything under the wraps. He also commits nepotism with the promotion and hiring of his children within the establishment. There are so many things wrong with that place. Lack of care, repair, maintenance, and professionalism are some of the aspects, Alan Taylor hides behind the curtains of Chick Fila Greece. read more

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I just left there and where the food is quality it is unsanitary to take a cup and dip it in the ice when you have a scooper. When I asked the manager she said they do that sometimes. That is so unsanitary to me. read more

The store is super clean and that means a lot to a customer also the manners of the staff amazing. Wendys (Latta) rd need a lesson from chick fila read more

Chick-fil-A is one of our go to spots if we are on the road and want a quick bite. We find that you always know what to expect at a Chick-fil-A, and this location did not disappoint. The chicken sandwich I ordered was hot, juicy, crispy on the outside and much enjoyed. The fries were hot and crispy. My husband enjoyed his deluxe as well. The problem is I was so hungry, and it looked so good I never got a chance to take a picture! This location was carry out only, which was a bit of a disappointment. I certainly didn't and wouldn't deduct stars for that as I'm sure it is related to the pandemic and out of their control, but I would have liked to be able to sit and eat. This location seemed to have a large and nice seating area when things do open up more. Staff was friendly and masked. Social distancing and masking among guests was followed. All in all an enjoyable visit. Would definitely hit this location again, and if you are in the area I suggest you do too. read more

Another visit. Another super experience. CFA never disappoints. They had the drive through mastered with 7 employees OUTSIDE providing in person service. 2 taking orders. 2 taking payments. 2 delivering food. 1 handing out receipts. Time to retire the speaker box! read more

Wow, talk about a huge disappointment. Last Friday was my first time going to Chick-fil-A, I avoided the opening of the restaurant because of how long the lines were. Everyone raves about the chicken sandwiches and I couldn't imagine how a place could draw so many people over a chicken sandwich, So Friday I broke down on my way from the dentist and said let's go to Chick-fil-A. First things first, because of the pandemic everybody's outside taking your order and moving you through the system. The staff was friendly and took the time to educate me on the menu, being my first time there it really helps. They also greeted me at the end with my order, a smile, and thank you for coming. So from that standpoint I found the customer service to be good. I took my chicken sandwich and fries home to enjoy what everybody else has been raving about. To my disappointment the chicken sandwich was just okay. I don't think that it's anything extraordinary, and I'm sure it could be a lot better if when building it they did it with some work ethic or a little patience. The pickles were stacked one on top of the other and they were put right in the center of the bun, so unless you got the bite right in the center you didn't get any pickle The chicken was crispy and the highlight. My tomato slice was one that should have been tossed and not used in preparation of the sandwiche. It obviously was an end slice with the big green hard hunk of a stem in the center of the tomato slice. Very unappealing and the lettuce wasn't as fresh as it should have been and could have been caught when they were putting my sandwich together and swapped out, I would have been much happier The last thing is that the fries. I've been hearing all the talk since the place opened about how great the fries were. I didn't find mine to be of the quality that I was expecting. They weren't very crispy at all. Barely cooked wimpy waffle slices. I know they're supposed to be soft in the middle and crunchy outside, mine were kind of soft all the way through and very wimpy. Am I willing to give them another chance? I don't know the judge out on that one. The restaurant is on the main thorough fare going through the town. Has two lines going in and it's backed up all the time, so it's obvious that people like the food and our willing to take things That aren't up to the quality standards they should be. I think its like I said, could have all been a great lunch if the folks had put the proper attention to the quality of how it was put together thanks read more

Three trips to the restaurant because they left something out of the bag. Forced to drive home and take the food I paid for off the table before they would make it right. Then I had to start over elsewhere because there's no way I'm eating hour old food. What are they going to give it to someone else? Just don't go here. Zero consideration for customers experience, time or money. One night a week we actually get everyone at the table for dinner. Took a chance on some fast food instead of cooking. Will never again set foot in this place. read more

Alright. I caved to the peer pressure and decided to come here because why not, I love chicken. As imagined, the place is absolutely packed, and constantly crawling with people. I don't know how the workers do it. We decided to park across the street at the mall and then walk over--best decision we could've made. We ordered our food on the mobile app, and there is a little corner of the restaurant specifically designated for mobile orders. You walk over, give them your name, and they give you your order. Pretty simple. I did like how on the app, it tells you to click a button when you arrive, so your order can be made fresh. I got the spicy sandwich meal. The chicken was very finely seasoned, although I now wish I got tenders instead of a sandwich so that I could fully appreciate the flavor of the chicken. The flavor of the chicken was definitely overshadowed by the rest of the sandwich, which isn't technically a bad thing, but if you really want to taste how the chicken is truly different, I'd get some tenders. Waffle fries were also pretty good. I got iced tea lemonade, which was very sweet and authentic. The sandwich was pretty good. Would I go through all the hassle of the crowd and wait for this chicken again? Probably not. I will come back once the crowd and novelty have worn off. But for fast food, it does set a pretty high bar. read more

Chick-fil-A - Fast Food Near Me - Greece, New York

Very sad they don't support the Veterans Day promotion. Another strike against this location refusing to honor promotions!!!!

First time here..... glad I waited till the MAD RUSH of the "grand opening" to be over. I must report that I was sadly disappointed in the cold cheese and stale-like bun on my spicy chicken deluxe sandwich. I took it back to the register and asked if they could melt my cheese. The girl at the register stared at me for a few long, extended seconds and then at her manager.... They continued to make eyes at one another (I swear there was a real conversation happening without a single word uttered). Finally, the manger took my boxed spicy chicken deluxe sandwich and disappeared behind close doors. I waited for several minutes. All the while wondering what's taking so long to microwave my sandwich for 10 seconds. I decided to check on my husband whom I left to eat all alone and chatted with him and ate a few waffle fries. Then I got back up to wait near the register for the reheated sandwich. I was standing there long enough that 2 different employees approached me to see if they could help me with something. Still waiting, and hungry I head back to my table to eat more fries. My husband is about to finish his sandwich and he asked where mine is... IM STILL WAITING I exclaim! I went back to the register and was pondering the thought that with the amount of time I waited, maybe the manager is making me an entirely new sandwich and just didn't inform me of the long wait time. Well, about a minute later the manager reappears with my same grease-stained box so I know its my same sandwich. I open it to inspected....yes, the cheese is somewhat melted, but now my chicken looks almost black because it was re-fried, AND my lettuce formerly bright green and crisp lettuce is officially greasy, dark green, and wilted, Bun is still stale-like and not warmed. I'm so hungry at this point I'm just going to eat it. I'm regretting not taking a photo of the "reheated" sandwich for Yelp... I was just tooooo hungry! DARN! My husband and I discussed Chick-fil-A on the car ride home. We both agreed we like the thick, real piece of chicken compared to other fast food joints. We are NOT willing to wait in long lines for it however. Also, we are not in any rush to go back, but if we were craving a chicken sandwich, we'd likely come back because of that. read more

Chick-fil-A - Cold piece of cheese and a stale-like bun on my spicy chicken Deluxe sandwich - Fast Food Near Me - Greece, New York

Why don't I listen to YELP reviews? The food was just warm, not warm enough to melt the cheese on the "entrees". The waffle fries felt undercooked and unseasoned. The sauces however are delicious Chick-fil-A, Polynesian and Sriracha were a highlight. read more

Chick-fil-A - Spicy deluxe, cold enough that the cheese wouldn't melt - Fast Food Near Me - Greece, New York

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Came here yesterday for Lunch and of course they Southwest salad was great until they mentioned they did not have the spicy chicken that comes with the salad, I was disappointed but hey they had me pay a little extra for chicken nuggets and I was all set ! read more

Chick-fil-A - Southwest salad with no chicken - Fast Food Near Me - Greece, New York

First visit at this location and we'll definitely be back. Service was exceptional and the food was delicious! The fresh flowers on the tables was nice addition. Restaurant was very clean too! read more

We went there today and first the guy at the drive thru didn't believe we had a mobile order even though I was clearly showing him the mobile order on my phone. He let us go and then they found our order at the window easily with no problem. We got our food and realized that they forgot our fries. My mom went in to show them the receipt and that we didn't get our fries and they don't believe her. They said we would have to bring in all of our food to prove it to them, so we did. Still the manager was extremely rude and got in my moms face and yelled at her and put her finger in my moms face. Horrible experience. read more

I love CFA, the food is always good and the servers are always so polite and helpful even when I'm a giant emotional mess! I lived in the south for many years so when the homesickness hits I always stop by and it always helps. Plus if you frequent get the CFA app because the rewards program is actually worth it, I visited maybe 5-6 times before getting enough rewards for a full meal (entree, side, and drink). The sauces are great I keep like 5 in my car just in case I get food from other places that's too bland. read more

Chick-fil-A - Fast Food Near Me - Greece, New York

Top notch I'm still so happy this joint came to town! I love this chain since their chicken is, as you may have guessed, delicious and not gross like other fast food places. If you've never been, of course you have to try the signature Chik Fil A sauce and their thick milkshakes....and their grilled sandwich. Oh and their French fries and their breaded sandwich and pretty much the whole dang menu. This location is clean and has a nice staff! The only complaint is the location and tiny parking lot but it will do. You can download the app and pick up your food at a separate entrance to the left of the main doors. Their is a sign that says pick up. This has always saved me time and helped me avoid the rush of people eating inside. There is also one parking spot for pickup only which is semi across from the pick up door. read more

Chick-fil-A - Fast Food Near Me - Greece, New York

From their friendly staff, to their delicious food, Chick-fil-A will forever be a favorite of mine! I've tried just about everything on their menu and I highly recommend you try the grilled nuggets and waffle fries, my go to order. They're the best chicken nuggets I've ever had. I personally dip them in the Chick-til-A sauce but they're great with any dipping sauce! Their milkshakes and frosted coffee are to die for. If you're stopping in earlier in the day the Chick-n-Minis and hash browns are where it's at. Hopefully we'll get a second location in Rochester to help alleviate how busy it can get here during the lunch and dinner rushes! Other than that, I think the restaurant size is perfect. read more

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Simple, no-frills chicken, with a variety of delicious sauces. There's no exotic creations or a new "special" to try - and that's what makes Chic-fil-A great. You know what you're gonna get, and you know it's gonna be good every time. Less is more sometimes, and they're proof of that. This location is pretty busy every time I've gone, but service has always been great. The service here is better than most table-service restaurants! Order ahead on the app - there's a separate entrance for mobile orders where you don't have to wait. read more

Chick-fil-A - Fast Food Near Me - Greece, New York

They have take out only and mobile orders. Even though you can't enjoy the full experience, the food was on point. We enjoyed our meal as usual. We prefer our dine in experience over takeout but we made the best of our experience here at Chick-Fil-A! read more

Chick-fil-A - Fast Food Near Me - Greece, New York

The hype is real for Chick-fil-A. Yes, it's exciting to finally have this chain in the Rochester area, but I don't think it's going to be a regular spot for me. I've given their eats a chance and I prefer another chain for my fast food chicken sandwich cravings (*cough Wendy's cough*). A trip out to Greece is a trek for me, but I will say you gotta try it if you haven't had it. A lot of people rave about their milkshakes so if you can try that, go for it (I can't have them b/c of the dairy). As for the chicken sandwich, I had the crispy chicken sandwich, deluxe-style. The lettuce gets soggy so I take that off or ask for it without. The tomato is a good addition. I like the ranch dipping sauce too. The fries always seem underdone to me and the bun has a stale/manufactured fast food taste and consistency that I don't love. If anything, the customer service is great - everyone is kind and friendly, following every thank you with "my pleasure!" Worth a try, it just may be your style! read more

Chick-fil-A - Crispy chicken deluxe with fries and a root beer - Fast Food Near Me - Greece, New York

Oh Chick... I just don't know what to say or how to start... Just so you know it took EIGHT YEARS to get this here...unbelievable.. Rochester what's the problem I am being serious. It's gotta be the Wegmans Effect! I will be frank I DISLIKE their politics.. so in essence me patronizing this place makes me a hypocrite so.. oh well.. shall we go on.. let's.. Remember this lunch does not start until 10:30 A.M. seriously... If you have the app you can order stuff, check in and your stuff is ready. We got their a little early (now an FYI I've been to Chick before we lived in the South so..) We ordered a few drinks sat outside (free refills) than went in around 10:25 to order and we knew we would have to wait for our food. No biggie... Well, we get our hot, fresh order or so we thought..my husband got the classic meal (get it if you have never had the Chick) now when we go like once a year if that.. the nearest around here was Erie, PA. I got the chicken nuggets usually hot and very good. Well instead I get the breakfast nugget mini sandwich's? I'm.. like what.. getting an exchange was effortless and I was told those and the nuggets go in the same box.. ok fine.. well that's when it got more ridiculous.. my nuggets were cold! WTH! I had to wait for lunch, than you give me the wrong stuff.. than cold food. At this point I was over it.. before I went back in line I stood in the side hoping to get a Manager's attention or someone's. No dice so I had to stand in line the same kid who originally took care of us did yet again... I said to him and I was nice"it's time I speak to the manager it's not your fault, but I would like to talk to them." Well the manager was told would not even acknowledge me, I was like hell no..I said out loud, hey "I had to wait to order, fine, I get the wrong stuff, you replace it with cold?" Yes I'm gonna make a big deal out of it. The kid gave me hot nuggets but give me a break. This is a well oiled machine Chick is.. ABSOLUTELY NO REASON FOR COLD ANYTHING! The staff is nice, get you a shake they are excellent and usually the Chicken is top notch... thing is after all was said and done no one ever came by to ask how things were going. I guess I was "that person" and I guess because I was not all blown out or made up I guess I was considered "difficult" who knows... I was not belligerent. I am embarrassed to write this review.. I really am but as I said I've been to other locations in other states.. I get the drift. Listen, this is a better version of fast food.. the line was not crazy and we came on a Wednesday. They have been open almost two months. No excuse for ridiculousness of the food or management. DO BETTER.... If you have never been give them a shot.. if I ever go back to this location (I had best be put together and have someone order for me) They have parking and a drive thru.. Party on. read more

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It's opening week for Chick-fil-A in Rochester and knowing how much of a fanatic I am, my girlfriend semi-surprised me by bringing us here for lunch. Expecting a full blown circus on W. Ridge Road, I was somewhat hesitant to go, but accepted the challenge (and not so secret excitement) of visiting Chick-fil-A on opening day. Surprisingly, the restaurant environment was not chaotic at all. Sure it was busy, but they were well-prepared with plentiful staff, fast kitchen output and well-organized with police directing traffic. Chick-fil-A may be a bit overhyped (just like In-N-Out), but they are certainly my favorite fast food chain. Having lived in Georgia for 8 years, I may be biased, but I think they have the best fast food fried chicken sandwich. Their waffle fries with Polynesian sauce is another must. Service was super friendly for a fast food chain. It's one of the big reasons why I'm a fan of Chick-fil-A (politics aside). I really feel it's "elevated" fast food in terms of service and catering to the customer. I'm glad Chick-fil-A is finally in town. I no longer need to have friends Fed Ex me sandwiches (it happened once - true story). I'm also impressed at how they handled their opening day/week. read more

I went here a couple of times and found the staff very friendly but their iconic chicken sandwiches were just terrible. I'm not sure why, but they were always very thin with little chicken inside. I have uploaded a picture to show how I ended up eating more bread and breading than actual chicken. They should be ashamed of themselves for serving them like that. read more

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Finally got the chance to eat here! It did not disappoint! We were able to find a parking spot and go inside. It is beautiful on the inside, and the staff is so friendly and answered all of my questions. I liked that they give you a number so you can go sit down, and someone runs the food to you. Very efficient. The chicken was so thick and juicy. It was great! Really good sandwich. The waffle fries were hot and crispy, so good. read more

As a gluten free girl, living in a gluten filled world, finding FRENCH FRIES that are safely fried in their OWN fryer is a tough task - enter Chick-fil-A and my waffle fry dreams have come true! I 100% love LOVE Chick-fil-A Waffle Fries - they are the perfect mix of crisp and soft fluffy potato and dipped in Honey Mustard - they are divine! I also am a big fan of their sweet tea - perfect on a hot day or as a mid afternoon pick me up. As far as other gluten free items, I have only tried the grilled chicken nuggets once - not a huge fan...tasted a bit, "fake" to me. Then again, it is nice to have an option to eat more than just french fries! read more

A Chick-fil-a opened up in Albany inside an airport around the corner from my house, but you can't get to it without a plane ticket. So, when I heard that one opened in Greece (and around the corner from where I used to live) I knew I had to go the next time I was in town. Despite three or four weeks being open, the crowds still seem to be heavy. The parking lot is a train wreck with people illegally parking, one way driving sections, and a two-lane drive through that blocks one entrance when it backs up. I don't know if the problem will resolve itself once the popularity dies down, but I chose to eat in and counted myself lucky to find a spot. At lunch time the line went out the door, but within 11 minutes I was at my table after ordering and within 14 minutes I had my food. I ordered the "Spicy deluxe" meal and was a bit dismayed. It was excellent, but I interpreted "spicy" to mean "hot" and it wasn't. It had a lot of cumin in the seasoning and it was good, but there was no heat to it. The lettuce and tomato were fresh, but they made the sandwich start to fall apart. Next time, I will just order the original sandwich. The waffle fries were also good, but not crisp... which is hard to do with so much potato. I like my fries dark (I assume most people don't) and these were more like oven baked waffle fries. Their diet lemonade, which they claim is made from real lemons on site, was awesome. I will never turn down a meal here, but ... ... who am I kidding? I will always go to Chick-fil-a! read more

Best Chicken in Upstate NY. Grilled chicken nuggets are the healthy way to go. Get some chick Fil a sauce and the Polynesian sauce and mix together to have the most moist flavorful chicken you've ever had. This location has come a long way from the beginning day. The folks are professional and friendly. read more

This new location in Greece is still extremely popular and when we arrived there was almost no parking left and a drive thru line 20+ cars long, with the inside line wrapping to almost the back of the store. We weren't starving or in a huge rush and were willing to wait to give my bf his first try of this famous chain. To our surprise the line moved fairly quickly, something like 15 minutes, and to put even greater surprise we got our food (ordered "to stay") in under 5! The service was friendly and fast. I ordered the deluxe sandwich combo and my boy got the nugget combo. Both of us were satisfied, and the breast on my sandwich was huge and juicy. They also allowed me to bring my golden retriever to sit with us outside :) read more

Chick-fil-A - Fast Food Near Me - Greece, New York

I unfortunately need to update my review. We are all aware of the inventory and staff issues that have devistated the restaurant industry. We all need to have a lite compassion and patience. BUT watching immature staff be more concerned about "playtime" then packaging orders correctly or when patrons are waiting/watching is MGMT and ownership failure. All 3 locations are independently owned and operated by Alan Taylor. Time for the Chick-fil-A brand to demand better under his franchise license...how hard is it to prepare and package the customer's order right??? read more

Having briefly lived in the Atlanta area, this location definitely brings a familiar feeling. Chicken sandwich and nuggets don't have the processed feel of other locations (therefore priced slightly higher) Location was very hectic upon opening, still busy but not overcrowded a couple years later. Parking lot is tight and not the best layout sharing with drive thru traffic when busy. Otherwise, most staff is friendly and is their pleasure. Food is delivered to table and they will offer to take trash from table when done. read more

This place is HORRIBLE!! Avoid at all costs! I've been sick since Monday..went to the ER this afternoon and was discharged this evening. I decided to stop here to get a bowl of the chicken noodle soup! Which the other location in Henrietta messed up my chicken soup order back in June where they sent me home with NO CHICKEN in neither soup! Fast forward to tonight, I arrived at this location in Greece and decided to give it another chance. Ordered a bowl of chicken noodle soup, which cost over $7.00...I get home, opened the soup first off the bowl I paid for was half filled!! They did not even fill it to the top, and guess what!???? The only thing in the soup were carrots and celery!! There were only 3 noodles and 2 small flat pieces of chicken for the ENTIRE soup!!!! I called back to complain, the manager goes " would you like to come back out to get another one"? I said absolutely not I'm sick, he says " ok I'll put you down for another soup just come within a week to get it" like WTF!?? I've been eating chick-filA for YEARS in other states and cities and for you guys to franchise it up here BOTH locations SUCK, the food is trash, it doesn't taste the same at all! I'm very disappointed, frustrated, and they will never get my business again! Please stay away from both locations...you've been warned! read more

Chick-fil-A - Supposed to be Chicken Noodle Soup - Fast Food Near Me - Greece, New York

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Unlike their commercials where they claim to do anything for a customer I finished only half my sandwich and asked for a container or paper to wrap the remaining half to take home and was told we don't give out containers or paper. read more

I went in just now to order the million dollar TikTok kale salad it's literally $25 and they refused to give me a salad container for it. and if you know the salad, you can't really eat it without a container. Super weird since the containers cost like 25 cents? I will never ever return. Super disappointing. read more

Amazingly efficient service for a fast food place, especially if you use the app. Even if it seems to be very crowded, you get in and out quickly. Chicken sandwiches are a few notches above other places for sure. Waffle fries are delicious, especially if you get them really hot! read more