I have been to other Chick-fil-a restaurants; but the customer service i received today was outstanding! I was very much pleased with the accuracy of my order since i did have a large order. read more

This location is run by the same management as the Southpoint one. The restaurant is immaculate and the service is top notch. One time going through the drive-thru on a Saturday, they had an employee outside taking orders from cars in line well before the installed speaker system. That's service. Chick-Fil-A has earned a loyal customer from me based on these two franchises. Kudos to them. read more

Terrible service - we had to order twice, then couldn't get points, then they still did not have the order. Neither the manager nor the owner offered is any remedy at all and then they forgot our drinks. Not only was it terrible they clearly did not care as this location is always busy. I have been a very loyal customer for years to Chick-fil-A everywhere but no longer and especially not this location. read more

The people who worked here were confused. There system was awful even our food was messed up. She almost gave me the wrong order. Would not recommend. Horrible experience read more

Worst chick-fil-A in the area The buns are not good but few places care enough to use fresh bread, or bread without preservatives. Ten minutes for a chicken sandwich and the chicken breast was small! read more

Service was quick polite food is always good. It's Chick-fil-A amazing. Never fails to get good food from here.

Had a great experience here. The restaurant was clean and the service was excellent, as expected with Chick Fil A. Unfortunately, I found a bone in my food. We brought it up to the manager as we were leaving and he was extremely apologetic, and basically asked "What can we do for you?" I asked for a free cookie and he gave each of us a warm, delicious chocolate chip cookie. The manager did a great job of making it clear that he wanted to fix the situation, and in the process, we learned that Chick Fil A cookies are the most delicious cookies ever made and we will definitely buy cookies next time. The cookies were definitely boneless!! read more

Amazing service and delicious food. It doesn't get any better than Chickfila. Staff is always friendly. Food is always fresh. And it doesn't matter how busy they are, they are very fast. read more

Chick-fil-A - Fast Food Near Me - Durham, North Carolina

50 minutes in the drive through is completely ridiculous. This location needs to step it up. Other locations would have had people through here in a matter of minutes. You should not have two lanes to order and one to pickup if you are not going to be extremely efficient. read more

Some of there staff are not friendly do to being unsupervised in the outside area. For the amount of money people spend at this place, they should work on there attitudes. The food is great and I think there values are great but someone should do a better job supervising outside staff. read more

Love this staff and the food. Crazy at lunch but that's lunch in the park. The staff comes around to give you refills and chat if it isn't busy. Love all these folks! It's CFA that feels like a local diner We get 100 sandwiches each Wednesday and they do a great job. Always ready on time with the sandwiches and extras. They even take it to my car. Thumbs up! read more

The food was good and as you would expect at a Chick-fil-A. However, the wait times are ridiculous. I've been here twice and was stuck in the drive-thru for a good 20 minutes, which is unacceptable for serving fast-food. read more

Literallt the slowest chic-fil-a i've ever been took me 25 minutes the other day in the drive thru and it wasn't even that long

Always great food and incredible service. The grilled nuggets are really good along with the soups. What amazes me the most is how busy they are and the staff is always smiling showing no signs of stress read more

Chick-fil-A - Fast Food Near Me - Durham, North Carolina

This is probably the worst Chick-Fil-a I have ever been to. The drive thru service was awesome, unfortunately the food was awful. The nuggets tasted like dish soap, the fries were under cooked and the drink was the only decent thing. Not first time the fries were just almost raw! Too many other locations around than to visit this 1 again. read more

The customer service here is unlike anything I've ever seen. I frequent this particular Chick-fil-a, and I'm always met with kind, compassionate, and serving individuals. These people truly serve with a kind heart. read more

The staff is super friendly and seems to enjoy working there. Even though they may be really busy, they still manage to get you your food in a timely manner. This is a really good restaurant choice if you want something quick and tasty! read more

Going to Chick-Fil-A is a consistent experience. Very friendly and helpful service. Best fast food sevice I have experienced. I like that they bring the food to the table and clear the tray. It is clean here- 99.5 sanitation score. The spicy crispy sandwich is delicious. I'm not much of a fan of those waffle style fries though, in my book McDonald's fries score higher here. Overall, this is a perfect lunch spot close to my office while slowly working my way towards obesity. read more

This Chick Fil A is honestly the worst I've ever been to. They rush you through the lines, always forget items, and someone seems to always have an attitude. When I receive my items, the portions are usually smaller than other chick Fil a restaurants. I've ordered curbside and it takes well over 30 minutes for it to be brought to the car and it's usually wrong. I'm so sick of it. read more

Okay, I'm biased. I think that Chick-Fil-A is the best of all fast food chains, in terms of quality, service, cleanliness and overall great food. So to say that this my favorite location of Chick-Fil-A says a lot. This particular location is owned/managed by a grandson of the founder of Chick-Fil-A and it shows. The restaurant is always clean, the service is great, their fast and I've never had a bad meal. read more

Very polite staff, and nice environment! Very clean, and also very fast service. I tried the new chicken hash brown scramble bowl for breakfast and it was delicious!!! I absolutely love Chick-fil-A's hash browns. I highly recommend this location!! :) read more

We turned up at the drive through just before closing time at around 10PM. The service is just outstanding. I can actually understand what's being said by the person taking the orders and the young lady at the service window was just super nice. read more

I'm a huge Chick-fil-A fan, and this location wasn't too different than other locations. It has a good inside and a very tall playplace. The service was expedient, and the food was pretty good quality. However, whenever I went through the drive-thru, they gave me ranch sauce instead of the spicy dressing, even though I'd already been given a ton of other ranch sauce packets. read more

I have never been to a Chick Fil A and ever complained about the food I received or the service. I love the fact that no matter how busy they get, and we all know Chick Fil A can get busy, they servers always have a smile and are polite. Why can't all fast food places train their workers this way? I don't know but I know I'm a fan of this place! read more

Drive thru line was horribly long but per usual, I went in and service was great. Longer than usual wait but still ok

Super slow 25 mins for a number 1 combo.....they must have live chickens in the back. I think the priority is drive thru and that isn't right. read more

This was my first time eatin Chikfila. They don't really have any where I live. I was glad that the spicy chicken was actually spicy. Very friendly service too. read more

The folks working at this location are extremely considerate and make you feel right at home. First time visiting from the West Coast and it was a delightful experience. The service is very quick aswell, before I knew it, there was my food being brought to me as I was still at the counter. read more

I've never liked Chick-fil-a at all, so this review isn't intended for this specific location. I used to eat it for a while years ago when I read a nutrition guide that just doted on Chick-fil-A as if it were some kind of wonder diet of fast food. Maybe so, but I'm more inclined to think that it was a shill. read more

It's been about a month since I've been to this location and Zhonea remembered my name. The customer service at this location is outstanding!! I forget that it's a fast food restaurant because the food always looks beautiful! Great job to everyone at this location. Keep up the wonderful work!!! read more

I really like chick-fil-A. First off if you don't have their app, you should download it now. I also have their calendar so I can enjoy their freebie of the month plus the cows are so cute. But when you scan their QR code each visit gets you closer to a free treat. And you can add your Credit or Debit card to the card for easy paying. I love the Market salads, chicken sandwiches - grilled and fried, nuggets, strips, waffle fries, soup, wraps, and ice dreams. And I only order Arnold Palmers from here. The one item I had today that I've never ordered before was the chunky chocolate cookie. Eww weee. What a treat. I had no idea how good it was going to be. It was oooey and gooey and chocolaty!! It also had oats in it which was a nice surprise. And it was warm with crispy edges. Lord I was humming a happy tune. The cookie was a nice thick size as well. One was good enough to fulfill your chocolate urge. I would have taken a photo but ya know!! read more

The service at this location is always so friendly and makes sure my order is correct. I crave the grilled market salad often. The frozen lemonade is so good! read more

Quality at all CFAs has gone down. First it was portion sizes dramatically decreased. Like a chicken sandwich was mostly bun and very little chicken anymore. Now the chicken quality has gone down with rubbery, fatty chewy chicken pieces. I stopped ordering the sandwich because it was poor chicken quality. So then I ordered chicken nuggets instead... I had to throw half out. It's now on par with McDonalds chicken. Just really disappointing. Get people hooked with good quality then lower quality, lower portions and increase price. read more

mmmmm, fries were perfect (salted and hot!), sandwich was yummy and tea was great! No lemon offered but none needed.

I used to go to this location all the time. It was the best Chick-fil-A I ever went to. Trust me, I go to one every time I get the chance. But in this last year . . . this location has gone down-hill fast. Not sure what happened, but I don't like it. Service is slow and unfriendly. The food is cold and the drive-through takes forever. read more

Best service I've ever gotten at chick fil a, and I've always had excellent service. The employees are so polite and service oriented.

I absolutely love this chic fil a. I work near this location and every single time I come here I have an excellent experience. Alex (the manager) I believe is so helpful and sweet. One morning I came in and I believe it was busier than usual and Alex went above and beyond to get our meals and drinks out quickly while keeping the line moving. He kept his cool and handled his business. Poor guy broke a sweat but never once showed stress or frustration. Chic fil a, you've got an excellent store here. Keep up the excellent work! read more

I love Chick-fil-A and their values. Usually the kids that work here are nice, polite and sharp. That was not my experience today. I went to the drive-through today and a young man took my order on a tablet. He got my drink wrong. I went to the window and the young lady was not very friendly and didn't say "thank you". This was not the usual experience I had at other Chick-fil-A's around the country. read more

This Chic Fil A is by far one of the worst experience in ANY of my fast food experiences. They are unprepared (not unmanned) for lunch time every freaking day. Lines are constantly wrapped in this location because of this. However my experience today was on the inside waiting to order. Observing the layout they have managers sitting behind the cashwrap talking and moving slower then I thought was humanly possible. Like you can clearly tell they are the ones in charge and they aren't showing a lick of leadership. At all. I do not understand the functionality/efficiency of having the individuals taking orders inside be folks who can hardly see the screen. This is not an exaggeration. They are struggling to view the screen and STRUGGLING to operate the device. I'm not sure if it's due to them being older they are receiving preferential treatment but it's not working. Zone your employees better. Don't get me wrong I think the older employees exemplify putting the customer first and decent attitudes but they should not be taking fast paced orders. Here's why the one star remains there (besides the fact I can't give them a 0) Joe. JOE. JOE! Joe literally is my only reason coming there. He's attentive, CONSTANTLY working and very polite. I can't find one problem with this individual. If you go there please know JOE will be consistent and meet your needs. The rest read more

Best location in Durham! Everytime I going there's never a disappointment! The staff are always friendly and my order is always correct! Try the spicy chicken sandwich with extra pickles and Polynesian sauce! read more