This is usually our go to location. The mobile-thru is super convenient and easy. Love how you can just scan the QR code now and drive up to wait for your order. They are usually really good about getting our order correct, although I always do a quick check before driving away. Staff are always so pleasant. read more

I am highly unsatisfied with the false advertisement I went to this establishment Sunday morning and the doors where closed I didn't see anyone inside so I went through the drive thru and didn't get a response read more

How does chicken and cheese biscuit order turn into this? I really like chic-fil-a but this is Very disappointing. read more

Chick-fil-A - How does a chicken and cheese order turn into this? - Fast Food Near Me - Durham, North Carolina

A 3 is generous Breakfast Chicken, egg, and cheese muffin. 3 Chicken fine Cheese fine Muffin not good Egg terrible The egg must be powdered and significantly impacts the overall score. It impacts the score of the muffin. Can I get a chicken and cheese? Hash browns fine Not good, just fine. Just like the waffle fries with to crisp. My recommendation for breakfast- Make it at home Go to a nice place Go to McDonalds Hope it's Sunday so you don't make my mistake. Service adequate Ambiance really? It's a drive through. read more

Typically this location is fantastic and I come here a lot but tonight I was extremely grossed out. I had multiple fried nuggets that I bit into and it was COMPLETELY RAW! It was disgusting. I will need a different location for a while before I trust this one for a while. read more

Constantly leaving things off of order which is abnormal for a Chick Fil A location. Service is slow and overall this location is not efficient at all. Would not recommend. read more

Just order a sausage burrito and they gave me a bowl A bowl - look like the are reducing the budget to make this bowls take a look at this photo is a very sad bowl and dong get my wrong I love chick-fil-a but this looks sad read more

Chick-fil-A - ows a bowl of breakfast food - Fast Food Near Me - Durham, North Carolina

Great place. This is good, consistent food that I love to eat. I will be back. Try them!

We love the food and the drive-through service! Haven't dined in recently, but used to enjoy the atmosphere. Better than most fast food places. read more

Worst Chic I've ever been to! Getting in and out is awful. Took 22 minutes to move 14 cars. Had to circle building to pick up order. No runners. No bun on my sandwich! Ingredients missing on my Wife's order. Shame on David Hamel. read more

Have been goin to this chick fil a every now and then and finally feel compelled to leave a review. For the most part it's fine, but the drive thru line is impossible navigate and the line is consistently slow. The most recent problem I had was ordering a chicken nugget meal with a large fry and instead got a chicken strip meal and medium fry, and the soda was flat which also happens often. The fries are always lukewarm and it's always bits and pieces of fries never full fries. Will gladly drive a few miles down the road to go to the other one instead. read more

Avoid this chick fil a at all costs. The employees are rude, unhelpful and unpleasant. I've been here several times and it's always horrible. The employees seem confused and you can tell there is zero organization. Go to the one near Southpoint Mall. They are wonderful! read more

This location used to be very good but recently has been lacking. Not only are they changing for sauces now, but it's the second time my sandwich was not completely cooked and they forgot to put one of our sandwiches. We can stop the memes that say chic fil a will rain down condiments on you. Those days are gone now too. read more

I've never had to leave a review for Chick-fil-A before because they've been outstanding where I live at. It's a shame how bad this location is. I never had to wait so long for my food in drive thru. It felt like 10 minutes had passed. Shout out to the guy who took my order, he was great and still in training. I ordered a Spicy Chicken sandwich meal with no pickles and half/half to drink. Let's start with the fries that I eat on my way home and they we're lukewarm almost cold. I didn't even receive a full carton. I received the bits and pieces of the fries. The drink was trash; it tasted expired. As a breastfeeding mother I have to eat a lot of calories and stay hydrated but I had to wait until I got home to have something to drink. I just ate the fries because I was hungry. Wasted my money here. Honestly terrible. Only thing up to Chick-fil-A standards was my sandwich and sauce. read more

Horrible service at this location. They refused to replaced a mocha coffee drink after I told them it was to sweet. I spoke with the manager and he just wanted to up charge me. Stay away from this chickfila location. read more

Why do I continue to give this location chances ?The other location behind the mall is so much better! Seriously you cannot even compare the two. Complaints start with 10 minutes to get my order taken in the drive through. Next person taking order is not aware of all sauces available ," jalapeño salsa." Next issue food wasn't ready when I finally got to the window. I only had one combo and a kids meal. I was asked to park ," no your parking lot does not accommodate trucks to maneuver through easily," I was kind when explaining this issue. " Last few complaints have to do with the food. The fries were at best warm and I live less than 5 minutes away. My Spicy chicken sandwich did not have extra pickle as requested. They did however take the time to put the sticker saying that it did. The owner should be made aware so that these issues can be addressed with his managers. Perhaps a 30 minute training process to get back to the fundamentals / basics. I will not be coming back to this location until I notice change. read more

Entered drive thru on 9/19 @ 6:12 & rec'd my order @ 6:35. I had ordered on my mobile app a chic sand & chic cool wrap. Then entered drive thru & told young lady I wanted no pickle on sandwich and no lettuce on wrap. She flubbed my name and then said she got it. I repeated it & asked if she had it and she said "yes". I get to window & wrap had lettuce where I was directed to carry out que. 20 min later at 6:35 my order comes out & I ask for manager. His name is Ken. I ask for his last name and he refuses to give it to me. He says its not the girls fault at first giving me this long explanation that it came out wrong from the kitchen and he sent it back. Finally he admits she had to have messed up bec I had the ticket on my bag and it didn't mention no lettuce. They didn't know until I approached the window. Finally at 6:45 I said I had to go and could I at least exchange the sandwich for a hot one (he didn't offer himself) he said sure and ran back in. He says he is sorry 2x but does not offer a free sandwich, coupon maybe some fries or a drink to go with the sandwich. I had been waiting 21 minutes to get my food and its the 2nd time in 3 weeks they had messed up my order . If chic-fil-a reads these reviews, you can see the date on my receipt that I entered the drive thru and then the time stamp on the pic of when the empl brought the food out. read more

Chick-fil-A - I took pic of when the empl brought my food out w the receipt in my hand @ same time. The pic is time stamped so you can see it took 20 min - Fast Food Near Me - Durham, North Carolina

They were super busy and a little backed up when I visited on a recent Saturday afternoon around 1pm. But my food still came quickly, and it was delicious. This location is very convenient to I-40, as well as Hwy 55. read more

Pulled up at 9:59pm on the dot. Had three cars behind me. The manger comes out and ropes the line off in front of me not allowing us service. That was so horrible. She came to the window saying sorry we are closed at 10. I looked at her and said "but ma'am it 10 o'clock on the dot. Not a minute pass". She smirked and said sorry we are closed. I thought that was a bit sad being that she turned down 3 customers who where already in the carpool line at 10pm. Not a minute pass ten. I'm showing her my clock saying 10:00 and she was not going to provide us with service. That's ok... I'll drive to the next brand next time. Maybe that was my sign that I needed to cook anyways. I've always put Chick-fil-A on a pedestal but I feel as if I was failed this time :( read more

So we all know what to expect from Chick-fil-A food wise and customer service wise. A1 right? Usually when I visit it's at the mall or I go through the drive thru. This time during OWTKO (Operation Wear The Kids Out) we came to take advantage of the play area during lunch after 90 minutes at DefyGravity. The play area is extremely clean as well as the entire restaurant and restroom. Puts my mommy germaphobe nerves at ease. It even smells fresh, idk what they use but I smelled freshness, not food. Trippy. There was an employee walking around checking on everyone providing sauces, napkins, refills etc. It was actually quite comparable to a waitress at a "regular" restaurant. As soon as a table was free he cleaned it. Even the music playing was pleasant. Just an overall job well done here. The play area is enclosed, perfect for the rainy day and it allowed me to observe through the glass while I ate. It's actually pretty sound proof as well, there were at least five screaming children and although I was right there it sounded as if it were from a distance. My 2 year tried to dash out and I jetted to him fearful he'd get his little fingers caught in the heavy door but they were way ahead of me. The door seemed to have some sort of hydraulics so it closed slowly and smoothly AND the edges had thick paddling so in the case of the unfortunate event that small fingers got caught in transition they would remain intact. You go on head Chick-fil-A!! The ambiance inside was nice, closer to a modern coffee shop vs a fast food restaurant. There was some traffic but mostly people using the mobile pick up ordering and walking out. I saw why when we left because ohhh emmm geee that drive through line was NO JOKE!!! It was wrapped alllll the way around. Just wow. Overall I had not one complaint. This was a nice dine in experience and as always the food was fresh and hot. Your pleasure? Oh no no no Chick, the pleasure was all mine! read more

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Confession: I love Chick-Fil-A biscuits. I know they're a chain! I know they're not Bo-J's or Biscuitville. But I just can't help myself. The biscuits are perfection -- light, fluffy, buttery, and sweet. It's that sweet note that seals the deal. I can't handle it. The eggs are from a carton (not real) and the sausage is not as spicy as other fast food places. But the biscuits keep me coming back. And how freaking cute are Chick'n Mini's?? As to their other food? Thank goodness they finally added a spicy chicken sandwich to their menu. It's been a glaring absence for years, and I've always felt like: What's that all about?! The rest of the offerings are sort of meh for me. And waffle fries... I have an aversion. Fries should not be constructed in lattice-work patterns. read more

I stopped here for lunch today to take out an overworked tax accountant who has been handing off some of his clients through his business in PA. I told him to choose the restaurant and this is the place he chose to go. The gal who took our order was very personable, asked if it was still kind of cool outside and I replied "Where I come from this is T-shirt weather" and she got a kick out of that. Our orders were up in no time and she actually carried one of the trays out for us - that's never happened at any fast food place I've been to. The food was tasty (I had a chicken salad sandwich and chicken soup) and before long, someone came around to our table offering to get refills for us. Not only did he offer to get us refills, he offered to take our trays out of our way and dispose of our trash. Again, this has never happened to me at any place like McD's, BK or RBs. For fast food, this is as good as it gets. read more

I ordered a milkshake in the drive thru. They asked me to pull to one of the pickup parking spots while they made it. I sat there for 15 minutes waiting on it and watching them send out 8-10 milkshakes to new people on the drive thru. After going inside they acted like they had no idea I was waiting and had to make it then. Poor service go say the least. read more

Excited to find a Chic-Fil-a close to work, but as usual, everyone else must be just as excited. Around 1 PM on a Wednesday, I pulled into the drive-thru line, which of course stretched around the building & spilled into the road behind the restaurant. Thankfully, they had one employee with the iPad taking orders in line. That process went by fairly quick, but the waiting in line to pay was rather long. As always, the staff are very pleasant & try to be as efficient as possible. I paid & left & dug into my bag on the way back to work. Hot waffle fries, yum! Upon finishing those off, I dug into my grilled chicken sandwich. That was a little off. The chicken was overlooked & was a little dry. Everything else was fine. The sweet tea was refreshing, per usual. Parking is limited & maneuvering to get out of the drive-thru can be tricky. read more

Had a much needed lunch here after landing at Raleigh-Durham International Airport. Ordered the Spicy chicken sandwich with Pepperjack cheese combo meal. Comes with waffles fries and a cold beverage - opted for caffeine-free Diet Coke. Sandwich was hot, crisp, spicy, and hit the spot. Service was fast, staff was very friendly, and location was clean. read more

Very slow and did not get my ice cream order right and gave us no sauce even tho we asked for some

I've been to the RTP Chick-fil-A multiple times and have always had a great experience. They get extremely busy during lunch, but the service is usually very quick with the double drive thru lines. The workers are very nice and always courteous. My food always comes out fresh and hot. My go to is the chicken sandwich with waffle frIes. I love the fried coating on the chicken. It's crunchy and has a very unique flavor letting you know you're eating Chick-fil-A. The waffle fries are a must. They're so good and go great with the many sauces. Overall, this Chick-fil-A is very good and definitely one of the better ones in the area. read more

Never again will I return to this location. We received sandwiches that were not cooked properly. The manager Zack has disgusting customer service and the Store owner David told me it was due to some frustrations with previous experiences and that he is in the process of learning. The store manager then proceeds to tell me how another customer tried to get $50 worth of free food them.... As a customer with complaints of my own I don't think it is appropriate to be told about another customer's experience... The store manager justified the other managers customer service based on a previous customer experience. If this is not stereotyping I don't know what is. The store manager tried to offer me a voucher as he claims they normally do not do refunds there. To receive horrible food, disgusting customer service, and to be judged based on another customers experience that has nothing to do with me (other than the fact that I am black and she must have been black) is absolutely ridiculous. The managers and store managers here care nothing about customer service. Chik-fil-A is individually owned, and this location is not a good representation on the franchise. read more

Y'all need to fix curbside services .put a number on sign so y'all employees know where to go

This is my last time until they allow take out from inside. The past 3 times I have gotten shorted food for my family's dinner. Tonight there were no nuggets for my 2 youngest kids along 1 fry. In the past it was a couple sandwiches so I just found something to eat at home. You get no chance to really check your order ... in fact tonight I started to check the bags (my order was 3 bags for the whole family) the lady cashier asked me to move on ... nicely but I didn't get to check it at the window. I pulled up and a glance I did see no nuggets. The lines were so deep I just went to McDonald's and bought 3 orders of their nuggets so the rest of our food wouldn't get cold. Chick-fil-A has shorted me only about $20-$25 in food but the fact you are now rushed thru and can't even go inside to correct an order ... you have to wait 5 plus minutes to get the the 1st attendant and then 10 minutes to have it corrected at the window is reason to go to Bojangles, McDonalds or Wendy's. Not opening the dining room is okay but not allowing counter orders for takeout is a deal breaker. We might come back after things open up but man you guys have screwed up big time lately. read more

This location is horrible!! Staff is not nice, not the chick- Fila service you are accustomed too! Not to mention they messed up husbands salad order multiple times. He got home and guess what it's still messed up. He asked for no bacon and guess what he got??? BACON!!!!! They acted like they did not care about messing up his order, and said "oh you can come back to get the correct order"! Like what? So do we get a refund, a gift card??? Nope! NOTHING!!! They did not care how they inconvenienced us. Sarah was not a good manager at all, she could care less about the mistake. Did not offer an apology and said oh we can give you a " free dessert " like what? No ma'am we don't want your free dessert, we want to NOT have to drive back to your lousy resturant after multiple failed attempts to get my husbands order correct. This location deserves ZERO stars! This is not the " my pleasure" chick - fila service that it use to be. It's a shame to see how bad they have fallen off!! Shame on you Chick fila! Do better!!!! read more

Chick-fil-A - ows a salad in a plastic container - Fast Food Near Me - Durham, North Carolina

How could ANYONE give Chick-fil-A less than 5 stars?? Everyone that works here or at any location is always so nice and happy to be at work. Even when they mess up on your order they go above and beyond to fix it and make sure you're still happy! Issa fact that if you have a bad experience here, it wasn't Chick fil A fault! read more

This chic fil a is always packed! If you don't want to wait in the long drive through lines outside - go ahead inside or better yet --- use the Chic fil a one app! You can place your order and as soon as you arrive it's ready! This location is super convenient, right off of 54 with ample parking. The food - well what can I say. Chic fil a's food is always top notch. My favorite is just the classic number 1 sandwich combo. If you are feeling fancy, try the club. Service - always outstanding. The staff is super friendly and if you eat inside, they will bring you your food, come around to see if you need a refill or just a short friendly conversation. THis is one of the most consistent chains I have ever experienced throughout the US! read more

Rude, rude and rude! Called to set up a catering lunch for Monday and was told by Quintin they were too busy and to set up my order on-line. I've never been told by any Chick-fil-a to 'place my order on-line'. Train your people, Managers & Operators! I'll NEVER COME TO THIS LOCATION EVER AGAIN!!!! NEVER!!! Bottom line...the employees at this location are LAZY!!! read more

Nice, pleasant and efficient staff. One of the best locations in Durham. Unique location, but great place to stop during rush hour.

Chickfila has to be one of the most consistent chains I have frequent. It does not matter whether I'm in NC, SC, VA or MD- the customer service and quality of the food are top notch. I went through the drive thru for my order- it was correct, the food was hot and tasted fresh. No complaints -and unlike a lot of places, I was told than you! It is nice to be wished a good day, but sometimes being thanked goes a lot further. While this is my first check in and review- I have eaten at this location for the past 3 years whenever I'm in NC and have never had a bad experience. read more

I have been to other Chick-fil-a restaurants; but the customer service i received today was outstanding! I was very much pleased with the accuracy of my order since i did have a large order. read more

Seriously, fastest Chick-Fil-A ever. I hit the drive-thru line to the office from the airport around 12:45, and the line was around the building and into the road...still only 10 minutes. And the nice man at the drive through remembered all my sauces perfectly, and the food was piping hot. This is my go to for drive through breakfast/lunch/dinner in the area. Friendly fast service...and who doesn't love Chick-Fil-A! :) read more

This not real food, it's synthesized industrial byproducts. I bought lemonade that was bright pee-colored and salty!!! Gross. How can you screw up lemonade? As for the "chicken" someone ought to get a chemical analysis! Chewy rubbery salty bits --- mmmmm! Don't eat this stuff. Your liver and kidneys will thank you! I know my comments really sound extreme, but fast food is really getting worse by the minute. In the last month, I've gotten pretty sick from McDonald's coffee, then from Arby's cheese poppers. I really don't think it's safe anymore. read more

You already know that Chick-fil-a is awesome, and that the sandwich is awesome. You may not know: a) every single Chick-Fil-A location is equally awesome. I've been to at least a dozen, in several states. All staffers appear to enjoy their jobs. Every location is clean. b) The grilled chicken sandwich is money, especially with the newly added "lettuce and tomato". I am sure Cassie A. is a lovely girl, but she wrong. read more