For a chain restaurant this place is our go too! Food is always consistent and yummy!

First off, let me say the cashier Angel was great. No problems or worried with him. Normally, I never had a problem with Chic-fil- a but today was different. I had 4 different orders on one ticket, and I needed them bagged separately because they were going to different places. I explain to Angel, he understood and made sure it was on the receipt. However, as my food was being bagged, some young lady in a black shirt( upper management) sarcastically stated, " oh, I just love these, don't you guys just love these?" That was rude af. Like come on now, it wasn't super busy, all order where basic. Just some advice for the young lady, be quiet sometimes, you don't know where those customers you're talking about are (I was right at the register in ear shot). You setting horrible examples for the newer employees to follow. I see why this location has the reviews that it has. read more

What a great team! I placed an order on the app and I went to the wrong location. Destiny was able to place my order and call their sister location to issue me a refund. Keep up the fantastic customer engagement. THANK YOU!!!! read more

Horrible place just go to a different location. Can't even come here for drive thru they close their drive thru 30 mins before their closing. Service is nasty and rude. Food is never prepared right. read more

If you don't want to come to a location that is busy and loud do not come to this one Regardless, I was already here there an online order had a bit of a tough time finding a table because a couple of them do not have numbers on them, but was able to sit right across from the online pick up table and one of the ladies told me the table number, which happened to be 13 Had my meal minding my business. Everything was good properly prepared, condiments necessary on the plate, but on my way out the same person who handed me my food and help me with the table also took my trash. This huge I know that I was not the only person that gets that type of treatment. I'm sure that it is an all-around thing and that is a big thing. I really appreciate it. Thank you very much for the time and experience today this just needed to be recognized. . read more

The kids love chick fil a. So, we frequent here at least once a week. We've done mobile ordering through drive thru and delivery. Customer service is the best. But sometimes the quality isn't that great. Ordered this afternoon for delivery and received a large fry with about the amount of a small fry. It's pricey as is. I could have just ordered a small. read more

Chick-fil-A - This is a large ? Where did the fries go? - Fast Food Near Me - Downey, California

The over priced chicken tortilla soup is not soup. It is a side of beans with a very high price

Why bother upgrading to "Large" when I get served a lesser portion then the medium fries. This isn't the first time they do this. They've done it several times already. Tried calling them and they seem to never answer the phone and voicemail is full. Managers and shift supervisors always seem to be in a bad mood. read more

Chick-fil-A - "Large" Fries - Fast Food Near Me - Downey, California

usually go to this location, service is friendly and quick but i found a hair in my fries i have long brown hair read more

Chick-fil-A - hair - Fast Food Near Me - Downey, California

Although customer service was good. My issue was not being able to use my two gift cards during a purchase. Pretty bummed out!

At times I go to the drive thru here and let me tell you the employees are so sweet and respectful, it's very organize I love that and it's one of my favorite food places to go to with my family ! The food is delicious, never had my order wrong . The ambiance is nice as well read more

Customer service was really good! Andres helped us out at the window. He definitely deserves a raise. Our food was also really fresh, I really like this location. read more

This place was horrible ! We ordered 25 min before anyone was inside and a large crowd appeared and everyone in the crowd received their food order before us. When I went to speak with a team lead they seem like they didn't care and without trying to accommodate me they simply refunded me. read more

This chick fil a never answers their phone I placed an order on the app it would only let me choose this one and not the one that is closer to my home on imperial and Lakewood Anyways we ordered at 9:03 pm It showed. To arrive at 9:20-935 pm But at 9:41 it shows being prepared We called as it says contact restaurant and no answer Always have a problem with this one when using the app Not happy at all spent $60 bucks And bad service read more

My friends and I came here for lunch after running a half marathon out at Dockweiler State Beach. It was a Thursday after Christmas and the place was packed! While I was parking the car, I noticed that the drive-thru line was long. I was lucky to have found a nearby parking space. I was also pretty lucky to have snagged an open table. I conveniently skipped the long line to order and placed my order via their mobile app. I ordered my usual Cobb salad with chicken nuggets, Chick-fil-A sandwich, and lemonade. The food was brought out to the table by a pleasant and friendly employee. For how busy the place was, they kept the dining area pretty clean! read more

Chick-fil-A - Cobb salad with chicken nuggets, Chick-fil-A sandwich, and lemonade - Fast Food Near Me - Downey, California

Crap!!!! I feel violated. I just paid $35 via Uber eats for this. I couldn't even get ketchup. This is crap. read more

Chick-fil-A - Rip off!!!!!! I just paid $35 for this crap on Uber Eats. Crap!!!!!!! - Fast Food Near Me - Downey, California

shitter forgot my fries now i'm eating a sandwhich with no fries. this is downright horrendous read more

Chick-fil-A - no fries - Fast Food Near Me - Downey, California

Amaaaaaaaazing It's a fast food but it not a fast food it's healthy in my opinion i can eat it all day everyday read more

CHECK YOUR ORDER BEFORE YOU LEAVE!!!! A couple of times I've gone through the drive thru recently and something was always missing! I usually order salads - I have been missing salad dressings, given the wrong salad toppings for the salad that I ordered, etc. Because of this, I have been asking for my salad dressings and toppings be put in a separate bag so that I can easily check them. Today I drove through, had ordered the parfait, but received a fruit cup instead. REALLY?? How hard is it to double check the orders before given to the customer? What's worse is I had to park my car, go back into the restaurant (which defeats the purpose of using the drive thru). I stood inside for a minute waiting for the manager at the counter, who was helping another customer. A worker was walking by so I told him I just went through the drive thru and was given a fruit cup instead of the parfait that I had ordered. He looked at my receipt and told me he would get it for me. As he walked by the manager, the manager asked what was wrong. The worker told him and he just said OH. The manager didn't even bother to approach me to apologize to me. Pretty crappy. Here was an opportunity for the manager to try to make an unhappy customer feel a little better about the situation, but nope! When the worker handed me the parfait, he also didn't even apologize! My gosh - what happened to good old fashioned customer service???? Just TERRIBLE!! read more

Love coming here with friends as it doesn't get too packed at night. The tall handsome white worker that works in the front is always so nice and makes our experience so much better ! He could have me if he wanted to, deserves employee of the month ! read more

Amazing food and delicious views! This milkshake was so good I almost slapped myself. Definitely coming back for more!

Well I guess today just wasn't their day. As of today 11/13/21, I decided to leave a review. I had order 3 Cobb Salads, some chicken nuggets and tenders. I went to their drive-thru window and their buttons weren't working, specifically the number 2, for whatever reason they blew on my bank card like a nintendo game cartridge of the sort and were indirectly implying that it was my card that was the issue. The gentlemen said that all the buttons were working and I said everything works except the number 2 button. So they then decided it was best I go inside and pay. I went inside the business, paid for the meal and left. Keep in mind that it took me about an hour to get there and back. When I got home.. they only put 2 Cobb salads and they didn't include the 3rd one. I wish I can give no stars but as sad as it is, 1 star. I then decided to call the phone number about the issue but no one picks up their phone. I attempted to leave a voice-mail but their mailbox is full. This is by far the worst quality service I have ever dealt with. I'm still pending for an update from them or anything but no one has even gotten back to me. 6 times I called but no one is available to answer? Their business hours today are from 6:00am-11:50pm yet apparently they can't even take one phone call nor voice-mail. They practically stole my money and I can't even get anyone to communicate nor compensation. Please kindly see attached pictures for reference. read more

See all

I went last Saturday and Paid with $100 bill.. I got my change back but I didn't notice that I got a fake $50 bill .. until the next day I went to Michoacana and they told me that they couldn't except my $50 bill .. and they told me to go back to the store to get my money back .. but of course it was Sunday so waiting until Monday .. I went back and they did not give me back my $50 And the manager Austin was really rude ... be careful when you guys get your change back because they be giving fake money back :( read more

Chick-fil-A - My receipt with my fake $50 .. I lost $50 from $100 - Fast Food Near Me - Downey, California

I want to take a few minutes to appreciate Mr Francisco (Frankie) for his sense of urgency. I was waiting to place my order and he quickly took my order and also took my payment even before I got to the drive thru window. Typically with fast service you tend to receive mediocre type of service but this guy made me feel like I was at the ritz Carlton!! Thank you for getting my order right, recapping my order and for also being patient with a few changes I made to my order. Take care of this guy, he's what sets this location apart from the other chic filas in the area. read more

I don't know how are they making these little girls managers who think so immature, that can't properly handle situations. (EVELYN) is very rude and unprofessional. She thinks because she is a manager she can mistreat clients. She leaves you talking very unusual for a manager to do. So if you need to talk to a manager there she is not caring for what you need to say. She handed me the food and then says I shouldn't take it off her hands a certain way. I think there was a misunderstanding but she never cared to listen to me instead she said she is not going to argue with me. That tells me, she was arguing with me since she brought the word argue up. Then I asked her can I speak to someone superior than you she says there is no one. I told her I was going to yelp her and call headquarters and she reply with a go ahead. They forget that if they loose customers they loose money. So customers should be treated with respect. I think she is not happy working otherwise how do you explain her behavior read more

Do not order DoorDash or Uber eats from Downey chick-fil-a. 4 times they are stingy with the sauce and will mess up your order. Better to just got to store to make sure your order is right read more

I ordered online this morning for my daughter's last day of camp. I went to pick up through the drive thru and I have been in line now for 30 minutes, I still have 5 cars ahead of me. 30 minutes!!! I get to the order station and tell them I have an online order to pick up, give them my name and they tell me they don't have an order with that name. She then just says pull up to the window and we will help you. I am not sure how they will help me when I get to the window for an order of 60 nuggets. No wonder this line is taking forever!!! It's been 40 minutes now, 2 cars ahead of me. I forgot to mention I had a crying 4 month old in the car for the first half of this wait. Seriously this is NOT worth it! I picked these chicken nuggets out of convenience and this was NOT convenient at all. I will never order from here again. All of a sudden employees are now coming out to help. Just talked to one about my order. Waiting to see. Apparently no mobile orders are showing up in their system now. So it's like I just placed a new order I wasn't offered anything for free or a discount. I was just told 5 minutes and they will bring my order out to my car! If this wasn't for my daughter I would have cancelled the order. Finally received it. They could have handled this a lot better if the employees would have taken orders from the drive thru line like they normally do. read more

Thank you Katie & Leslie for reaching out to me. I appreciate you fixing the problem. read more

See all

Worst costumer service including management. Unless you are on drive through they can care less how long you wait for your order. Always chaos with all the high school kids. You're better off going to the Norwalk location read more

I got a large fry and it was half empty smh I had bought a large and I got drive thru But I didn't check the bag until I got home and that's when I realized it was half empty. read more

"All the food is in there" we just got home and checked everything and we're missing a fucking four piece chicken strip. You guys are fucking idiots. Went downhill so fast read more

Chick-fil-A - Fast Food Near Me - Downey, California

I love Chick Fil A but was sadly disappointed today. Check your nuggets! These were not properly cooked. Came in on 8/25/23 around 8:30am. read more

Chick-fil-A - Not fully cooked nugget! - Fast Food Near Me - Downey, California

See all

For good service here, I've gone a couple of times and they're always nice, I ordered a spicy chicken sandwich, it was amazing. Forever a favorite!!!! read more

Stopped in for lunch with my kids the restaurant was clean and it did not take long for the order to be filled. Didn't take a pic of all the food we got ,but here are three.. read more

See all

Self serve sauce! I have nothing else to say. This saves time at the register and helps improve overall customer satisfaction. Only if every Chick-fil-A offered a sauce buffet. read more

I stopped by here for a quick lunch while conducting business around town. There is nothing elaborate to say about Chick Fil A, other than it is a good choice for food. Their grilled chicken deluxe sandwiches are my favorite, sans the bacon. Their waffle fries are delish, and actually sit on in my stomach well. Their iced tea is actually good, and not an aspartame bomb like most other places. The customer service in this location was decent, much like the one in Torrance. The order processing time was standard, and the location is kept clean. My lunch stop here left me satisfied, and I was on my way to carry on my day. If you find yourself in this part of town, give this place a try. read more

First they don't do well done fries, so they're cold Second they gave me Dr Pepper instead of Diet Coke Third they gave me wrong sandwich Congratulations on everything wrong with my experience today May 24th 2021. read more

I am SHOCKED. I placed an order on the Chick-fil-a app for an in-store pick-up. Upon arriving at the restaurant and walking in, I picked my sauces. It was about 60 seconds. My order was called. I can't believe how fast the service was upon arrival. Chick-Fil-A, you are doing it right. Thanks for a FANTASTIC experience. read more

The manager Jason is very rude, refused to resolve my issue and give me the item they forgot to pack in my order. Extremely rude on the phone, I've had similar situations at McDonald's and have never been treated in such a way. Will never buy from here again. read more

First time trying out this restaurant. All in all it was pretty good. I had the Spicy Deluxe Sandwich and the chicken nuggets. Was tasty though a bit greasy. Customer service was sensational. Smiling employees aplenty here. I felt welcomed and to top it off the food was very good. Fast forward to this morning and tried their breakfast chicken sliders and they were very good. They are basically chicken nuggets in this sweet bread small bun. Their egg white sandwich was also very good though the presentation in the bag was a bit sloppy. The cheese was off center (as in off the chicken and wrapped around the bottom of the bun) and the chicken also was almost entirely out of the bun. I don't expect perfection but something they should maybe try to make at least passably pleasing to the eyes. All in all will definitely visit this place again. I can see where all the hype comes from. The food is very good. read more