This place is good, even for a Chick Fil A! That's the strongest praise I can give! Their mobile orders are always ready right away, and it comes out hot and delicious and perfect after a long day of work. I'm surprised no other food chain has tried to match their commitment to customer service or their sauces. read more

Ok so this place is usually great! But today 3/2/20 at 1:32in drive Thur We ordered food and a bowl of chicken tortilla soup. We get all the way home and pull out soup and it's chicken noodle, which is ok mistakes happen no biggie. But when we got back to chick-fil-A and parked and went inside this time so my daughter could explain what happen, the lady told my daughter there is a price difference of 2.24, I don't think it's fair that they got it wrong and for the inconvenience of getting home and going back, you couldn't of just changed the soup out??? Strange usually this place has good customer service. Just disappointed it that incident. I wish they'd refund my daughters $ the original transaction number is 6756 And the one when my daughter came back in and paid extra was #6733 ‍‍ read more

Place blows, they messed up my order 4 times, how hard is it to get a plain spicy chicken sandwich.

I came here today because the wifi at Coffee Bean & Tea Leaf across the street was too weak. I'm so glad I did! Now I got super fast wifi AND my chicken'nugz. CFA is also about 10 times more quite. Time to get some work done! read more

Chick-fil-A - Feeling fancy with own personal flower vase. WiFi here is a 9 out of 10. - Fast Food Near Me - Downey, California

Great customer service. I'm always pleased with the hospitality that is provided at chick-fil-a everyone's always super energetic and very polite. Hands down it's one of my all time favorite places to eat because their sauces are unbeatable and they always have amazing workers making customers smile when you walk in and out of the restaurant. read more

Do I even have to justify 5 stars!?!?! Food is always fresh, speedy and beyond friendly service! And unlimited sauces!!! Take that Mickey Ds!! read more

Everytime I go to Chick-fil-a, I always have good experiences. When the staff is about to take my order, they always ask how I am doing. They make sure I am ready to order and that I get everything I am asking for. When I receive my order, it is always correct and I never get the wrong thing or am missing something. Their food always comes out hot and ready to eat. They keep the seating area clean and organized. They have the sauces organized and sometimes they come to my table and ask if I want a refill. They never disrespect their customers in any way, the least they will do is accidentally drop an order when they bring it but that is rarely. I always go there in mornings, always greeting me with a welcome and when I leave always saying bye. My overall experience at chick-fil-a is amazing and I have no trouble with the appearances or my experiences. read more

Y'all are better off driving towards the imperial location in downey; this location on Firestone by Downey high school has the rudest employees, very disrespectful towards ALL customers just sad. I understand customer service can be hard at times, but as I wait for my food I witness the nicest customers receiving rude responses from the employees.. the employees definitely seem as if they do not like their jobs by their body language, their sighs, rolling eyes and their tone of voice. Everyone is going through it, but shouldn't give the employees a reason to disrespect the nice customers if that's the case y'all need to stay home and figure out how to separate your personal life from your job because it ain't cool mistreating people. The guy who works a 10 pm shift with the curly hair wearing glasses at the register always has a bad attitude with every customer it ain't the first I've witness him be rude with customers he needs to check himself because it ain't cool read more

First time ever in a chick-fl-a . Not from around the area but I'm glad we stoped by. The Spicy Chicken was delicious as well as the combo and Mac & Chesse. The shift leader working today around 6:00 pm was extremely polite. As well as everyone else . Never felt more welcomed . Thanks guys ! read more

This place totally sucks. It's very noisy because they let a lot of kids from the high school hang around without buying anything. Those kids are rude and loud and also yell out lots of profanity and make a big mess everywhere. For a place that says they are family friendly it sure falls very short of this. Some workers are rude and sloppy like one named Luz. She doesn't seem to be doing anything and when you ask her for a refill or anything she says to ask someone else cause she's busy. When you complain to a manager named Aila I think is her name she says she will do something about your complaint but nothing happens. I have seen kids doing drugs in the bathrooms! So parents if you think Chik-fil-a is a safe place for your kids you are sadly mistaken. This place also needs to be clean. The bathrooms are gross and the floors are sticky cause they don't mop or clean them. Everyone from the managers needs to be replaced and I think corporate should consider taking this place and the one on imperial and Lakewood away from the owner operator and replacing him wIth someone who has the intelligence to really manage these two places because he sure doesn't. read more

By far the best service around but AMAZING food !!! Always quick and polite ! The food was warm and delicious . I could come here everyday and never get tired of it ! I'd come here just for the service! They sure make u feel amazing from the mom why u walk in to the moment u walk out ! read more

I love Chic-fil-a! The food is bomb and the employees are great and friendly. The lines are long because so many, many other people love it too!! read more

I paid .25 cents per cup one day per the cashier for ice. They said they have to charge for the cup cause its an expense. Ice, however, is free.I came back with the cup, purchased a meal and they wouldnt refill my bad for the environment styrofoam cup. I had to pay .25 again. How does that make sense? I love chic fil a, but Ive never in my life been charged for ice especially when Im paying for a big meal. Whenever I asked for a water cup, theyve filled it for me and never charged me. How is asking for ice any different if Im paying for a meal? And the cashiers trainer or whoever she was was so rude about it! read more

I'm very impressed with the service here. I've never been to a fast food restaurant (including other chick a filets) and experienced such great service! All the staff have great service starting from they greet every guest coming thru the door and thanking them on the way out. Food is delicious and they don't stop there. If u dine in, the staff comes around to ask if everything is ok and if u need anything, as if they are waiting on u. Definitely top notch service team with service beyond my expectation. Great job everyone in this branch! read more

Okay, since it's been open i've been here at least once every week and today is that day goin' on week three. I went here for breakfast and had a chicken biscuit sandwich and a medium iced coffee and it was good. Yum. And so, i'm back here for lunch. Shut-up. I guess i still had a taste for chicken so i got a 3 pc chicken strip meal. Say, have you tasted the chick-fil-a sauce? It's tasty and i get it everytime now. You know they have two drive-thru lines (clapping) and they're so quick and kind and the speakers are clear not like some that sound like police walkie talkies. I like this place. I have a feeling i'm a have to step up my workout routine.. read more

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The mini breakfast bites are a delicious way to start off the morning. The nuggets and sandwiches are so good and just can't get enough!

Food is good as always. Unfortunately when I went I was given the wrong order which was unfortunate

Excellent service and the food is always good. I've been going to this place for quite some time now and I haven't had a bad experience to this day. read more

Great big welcomes as soon as we come in! Clean,friendly , comparable to the Huntington Beach CFA. No complaints , still great food even at a different location I love that consistency! So far every cfa I've come into has tasted the same with the great chicken sandwiches that I love. read more

Chick-fil-A - Chick fil a peeps - Fast Food Near Me - Downey, California

Awesome experience I had with great customer service from a very nice young lady named Carolina. Thank you for making my family and I feel very welcomed. Recommend this location to anyone reading this. All the staff was great. Thank you! read more

Fries are almost always soggy and not cooked properly. Fries should be crispy just saying....

So this morning I choose to get chick-fil-a for breakfast. I received a gift card for 1 free breakfast item in August. So I order a side of chicken mini's that would have been covered with the gift card. I got to the window and gave the gift and it took her a minute to give me my new total for my order. She called over a manger because I guess she didn't know how to input the gift card. The manger came over and tried to input the gift card and it didn't work. He told me that the gift card was expired and I told him I got back in August. He was like it's expired and walked away... I was like WOW this is coming from a manager at chick-fil-a. I wish I could have got his name but I was so mad at his actions. I just paid for my food and left. Chick-fli-a always has amazing service but this manger needs a refresher course! read more

Food is good but Service is Amazing. Came in for breakfast and they checked up on all the customers, they asked if we needed more coffee overall it's a good feeling to know that your not forgotten. I will becoming more to dine in instead of takeout. read more

This location is usually so good to me! But as of recently, I've been a little disappointed. I usually go through the drive thru because I get food before work because it's "convenient". The last time I went, I ordered coffee which they told me they needed to brew more, so if I could park in the front and they would bring it to my car. TWENTY minutes passed but I was understanding because it was quite busy or thought maybe they missed my car. So I got out of my car to check inside and they said "oh, looks like we need to brew more, can you wait a few minutes" thinking that's what they were doing for those 20 mins. The lady I was speaking to was extremely sweet but I was running late by then & really couldn't wait longer. Today, I found out they were giving out Free chick-n-minis! So I ordered them plus a few additional items. As I'm driving to work and look at the receipt, they weren't free. :( read more

Annoying when the drive thru keeps messing up our order. 2nd time this happens. On a lunch break, don't have time to go back and get it sorted out so we end up eating the food that was given to us Line is fast. Food is good. People are nice. Just gotta open all the packets to make sure the order is correct read more

Gave us the incorrect order, waited in line for 30 min just to get the wrong order. Didn't give us straws, napkins and sauces even after asking if they where in the bag. Not the first time they have done this. read more

This Place is Firrreee!!! Everyone is super nice! Very professional and everyone looks genuinely happy! It's hard going to a place to enjoy a meal and everyone looks like their doing you a favor, here totally not the case. Plus the Food is always Hot and Ready! And as always Delicious!!! Definitely loved coming to this Chick-Fil-A!!! read more

Love this location! Super close to my home in Downey. I especially love the cashier Valerie! She is so sweet and always greets you with a warm smile! She even remembers what I usually order! Will keep going to this location. The food was awesome and made as soon as I ordered it. I was greeted by employees and asked if I needed anything else throughout the time I was there. read more

First time trying Chick-Fil-A. I was introduced by my sister all, I could say is OMG it is very delicious. I got the spicy chicken with pepper jack cheese. It was spicy and very crunchy. Just how I love it. I also ordered an Iced coffee. The coffee was PERFECT!!!! did not need to add sugar. I will definitely come back. Customer service is great. All the workers are nice and very friendly. read more

Dear Mr. Chick-fil-A l. I placed an order in the Downey location because they said it's not ghetto here. I was starving and expecting my deluxe burger. I only received my fries and drink. I'm very disappointed. Chick-fil-A is suppose to make you happy. I was already having a bad day and this experience made it worse. I'm never consuming from Chick-fil-A again. Bye. read more

Wow, I was surprised with the great customer service from Chick-fil-A. I was greeted like 3 times by my name when I walked in (had my work name tag) and everyone seemed friendly. It was my first time there and I loved their chicken tenders. The fact that you can take a minute to choose your dressing sauces is a big plus! Overall I really liked their quick service and great taste. Definitely coming back with my family. read more

I love this place so much that I'm probably addicted! Haha they're food is always hot and tasty. Ic you've never been here before then what are you waiting for! Try it! read more

Late night munchies drove my husband and I to go get us some chicken sandwiches. The long drive thru line was expected so we decided to go inside and order better. I kid you not, the restaurant and drive thru were packed & we still managed to order and be out with our food in less than 10 minutes!!!! Awesome Friday :) read more

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Always a pleasure coming to chick-fil-a. Great, friendly staff, and you never wait long for your food!

OK let's talk about customer service before the food It's impeccable sharp clean smiling staff wow Food wise I love their nuggets with their different sauce It's one of my favorite spots if I am in the area read more

I would give them a zero if I could for the way they treated me today. Very bad customer service and bad attitude from the multiple "managers" taking orders outside. They were accusing me of cutting the line when I in fact didn't. I go here multiple times as a regular customer. There's multiple entrances in the shopping center and I always go in the same way. There were no cones or signs saying there's a particular way to enter and no cones blocking the side entrance I came in through. There was two cars that came in through the other side at same time I did and the lady allowed me to go next when I waited and she signaled me to go ahead. (The line wasn't backed up into Firestone when I came in. It was backed up to where the Habit burger place starts which is where I came in through) when I'm about to order the girl looks at me asks to put on my mask then just walks away and doesn't say a thing. Then another person comes in and says I'm sorry sir we can't take your order because you came in through the side. I explained to them that when I arrived it was the lady behind me and another car and we gave each other courtesy and she allowed me to go in. She then leaves and calls another manager and he said they will not take my order and that I needed to go turn around in a very rude way. Very rude individuals I encountered there today with the exception of Edward who finally was kind enough to take my order so I can get on with my day. I mainly go here since my daughter loves it but today was a truly bad experience with the rude individuals taking orders outside. I'm always nice and courteous here and today they truly got me upset and made it a bad experience for me. They need to work on blocking off areas they don't want cars coming in through to avoid these issues in the future as that's their responsibility instead of being rude. read more

Don't know why I bothered going here after reading multiple negative reviews! This location is the closest to my house (20min. Drive), got home only to open up my order and realize they did not give me 2 items I had ordered- including a side of Mac n cheese which was the main reason I went!! . However, they did not forget to charge me for them of course. If I could give them no star I would. Called 6 times and no answer!!! read more

The employees here dont listen. I love Chick-fil-a and i use to drive all the way to lakewood to get some. I was so excited for them to make a location in downey. I love the food, but the employees dont just stop.... shut up.... take my order and give me my order!!. I ordered a number 7 along with food for my sister and girlfriend... and they just decided not to put it in the bag? So I didnt get to eat with them and i had to drive all the way back to get my food. Stingy ass with their sauces and they dont give you whatt you ordered.... they are just the worst read more

Love Chil Fi La! The bomb dot com! The best! Extraordinary chicken! You gotta do Chik Fi La! It's the best!

Chick-Fil-A is where the nice people work..... And they have good chicken sandwiches and sauces in cool packaging. That's all folks!