A coupon for a free burger came in the mail so I came to redeem it. I've tried Chick-fil-A over a decade ago in AZ so I know it's good. I try not to eat fast food but this is a good quality chicken burger for fast food. Chicken breast is fresh, well fried & a much bigger size burger compared to McDonald's. This is a newer location so the inside is much nicer than a typical fast food restaurant. Lots of teenagers inside on a weekend. read more

I went to order a to-go meal on a Friday night: Regular Sandwich, Large Fries and a Frosted lemonade. I treated myself to substitute my drink for a Frosted Lemonade. As always, I enjoyed my meal. Parking lot is large. Very few cars were there, until about 20 minutes later, the parking lot was packed. Location is clean, cashier was friendly and helpful with scanning my app and finalizing my cash payment. Seems like this location has many young customers on Friday nights. I shall return when restaurant is quieter. read more

Chick-fil-A - View from the parking lot. - Fast Food Near Me - Deerfield, Illinois

I'm not a big fast‑food person -- it's never really been my thing. But I'll be honest: about once a month, there's that moment when someone says, "Who wants Chick‑fil‑A?" and suddenly the kids are excited... and so am I. There's just something about it. That said, this particular location has a habit of forgetting items in the order. It's frustrating to get home and realize something's missing, especially when you have to turn around and go back. When everything is correct, it's totally fine -- consistent food, friendly enough service, and the kids are happy. I just wish the accuracy was better. read more

So my boyfriend and I came because how could you drive by a fried chicken place and ordered spicy Deluca with bacon , accompanied by honey mustard. I decided to download the app and Philip was very kind and helped me. Being on the North Shore could be a challenging area customer service is phenomenal and I am definitely in great service and this place is awesome. It's very clean really good thank you Phil. You're incredible. I appreciate your help. Have a great day. read more

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Check your order! I work nearby and order from here frequently as my coworkers enjoy the food. They have forgotten dozens of orders of fries, gotten drinks wrong, and more. All I get is "sorry!" I stopped coming to this location. read more

I'm not going to comment on the food because it's pretty standard fast food and doesn't matter which Chick-fil-A you go to. As a vegan, I only order the kale salad and fries anyway. What I do want to write a review on, however, is the outstanding service at this location. The staff is consistently friendly, helpful, and truly make me feel like they genuinely appreciate my business. The staff here is second to none. read more

Ordered the chicken tortilla soup and waffle fries. The service was excellent, please , thank you and my pleasure. The window person did this organization proud! The soup wasn't the best according to my taste buds, would not order again, but the chicken noodle soup was really good. Waffle fries ok. read more

Very clean inside and modern with a play place. Employees were constantly sweeping the floor and customer service was top notch. read more

Chick-fil-A - Front counter - Fast Food Near Me - Deerfield, Illinois

We ordered via the mobile app with pickup inside the store. The food was ready and warm by our expected pick up time. All items matched our order. The tables appeared clean and not crowded. There is plenty of parking at this location too. Will go again if we are in the area! read more

Chick-fil-A - Center dining table area - Fast Food Near Me - Deerfield, Illinois

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I am terribly disappointed and feel betrayed by the bait-and-switch marketing I experienced while at the Deerfield, IL, location. Beware the Chick-fil-A "Be our guest" promotion offering "Your choice, our treat." This offer is only honored for specific products. My family does not frequent Chick-fil-A regularly, so the promotion was effective in attracting us to give them a try. When I presented the coupon to redeem for grilled nuggets to align with my low-carb lifestyle, I was told that only the traditional products were a part of the promotion. The Grilled Nuggets are a $0.70 premium above the Chick-fil-A nuggets and nearly twice the calories and eleven times the carbs. I plead my case, first with the cashier and then with the manager. I shared how disappointed I was and felt the promotion was deceptive. The manager retorted that many people do enjoy the offer. I further explained that my family does not consider Chick-fil-A among our meal options. As someone who markets my own business services, I know the tragedy of creating a promotion intended to raise awareness and create positive experiences only to have the opposite effect. While I understand that "many" may enjoy the promotion, who doesn't like free food? Unfortunately, the offer excludes those seeking a healthy option at their restaurant, forcing the far less healthy option over a difference of $0.70. The manager was unmoved and suggested that she would share my complaint with upper management. I am not confident that the message will be delivered or received. Best of luck to you, Chick-fil-A. You don't need my endorsement. You have a large and passionate brand following. I offer this review as constructive feedback on your marketing practices. The bottom line is that their promotion enticed me to give them a try, "their treat," and I ended up spending more than $18 on a meal for two rather than the offered and expected $13. Oh, and they got my wife's sandwich order wrong, too. Will we go back and add Chick-fil-A to our meal options, the intended purpose of the promotion? Ah, no. read more

Chick-fil-A - Half of an $18 meal with deceptive offer - Fast Food Near Me - Deerfield, Illinois

I had a craving for something cold, so I just stopped by to get an ice cream cone! It was not bad at all! read more

Chick-fil-A - ows a hand holding a cone of ice cream - Fast Food Near Me - Deerfield, Illinois

Chick fil a Don't Play! Went to the drive thru for a simple mobile pre order of nuggets and fries. Get to window and employee asks me to go around the corner to drive thru parking spot to wait for my food cuz it wasn't ready yet. I explain to the person the last time they made me wait in that space someone forgot my order and i had to wait a long time. So she tells some manager who comes to window and politely says Sir the nuggets are not done and I can't have you impede service, if you don't move I will call the police. Mind you I said nothing to this guy who came up to window. Not one word. Did not say I'm not moving. Nothing. To be threatened in this way really shocked me. And even after that i still said nothing and drove to where they said, because 1. I get the pressure the food service employees face. 2. The kid looked like he was in high school and probably not used to dealing with these situations and probably explains his response. But dam to be threatened with the police at a drive thru by simply explaining my previous experience? Chick fila please do better. read more

Chick-fil-A - Chocolate Milkshake no cherry! - Fast Food Near Me - Deerfield, Illinois

I finally tried Chick-fil-a but I just ordered the Mac & cheese. I learned how to make my own home cooked Black Mama Mac & Cheese & honey child i make it good... but i had to eat out & so tried the Mac & cheese at CFA & it was ok. It tasted a little vinegary but i was just too hungry & gobbled it down. I give it a 3 out 10 for taste. read more

Every time I go I order 'no pickles' and yet every f*cking time I get pickles. Don't go if you find pickles absolutely disgusting like I do.

I just don't get all the hype for this chicken joint. I've tried all I'm gonna try here. No more! It's just not good or craveable. From the chicken sandwiches to the chicken tenders to the crinkle cut tatters and the salad on my most recent visit it's just not all that good. I will say the spicy chicken on my salad WAS surprising spicy as advertised but the rest of it was not tasty at all. Bye-bye CFA read more

Chick-fil-A - Spicy Southwest Salad. Chicken was really spicy and quite good. The rest was blah. - Fast Food Near Me - Deerfield, Illinois

This is the only location that makes mistakes with my order way more often than not. Do they not have the workers double check the order's to prevent these mistakes?!! It's happened to me so many times that I would never order from here if it wasn't for my kids. This is just plain bad management. read more

Customer service was great I got my food for free highly recommended this chick fal a.

First time ordering from here. Had the nuggets, fries & Mac & cheese. The Mac & cheese is very good. Very decadent. The nuggets were yummy. Nice flavoring. Perfect 2 bite sized.!The waffle fries were eh. They were a tad cold. read more

Chick-fil-A - Mac & Cheese - Fast Food Near Me - Deerfield, Illinois

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Wow, what a disappointment, what happened to this place, I ordered nuggets and a drink, almost $16.00 that's ridiculous, and then when I got home, they were grilled nuggets, I did not request grilled, they were terrible, and so much for waffle fries, all I got was a bunch of tiny little pieces, what a rip off. You lost another one. read more

Oh my, where I even start!!! As I roll up to chick fillet, after a hard day of work, my eyes delight me and I see Gavin G, my favorite worker! As he takes my order, I'm delighted to see his hands at work. Oh boy oh boy, the way they made my food was amazing. The amazing sauce with the saltiness of the fries. Holy macarole, I was in shock!! A 5/5 experience again. So Devine. (No glaze) read more

First time at this location when I stopped by for lunch in the drive through. Consistent, friendly service with hardly a wait in the DT, and they have one of my favorite Spicy Chicken sandwiches. And those waffle fries with sweet sriracha and CFA sauce! Wish there were one closer to home. read more

Chick-fil-A - ows a hand holding a sandwich - Fast Food Near Me - Deerfield, Illinois

When you have a mobile order then you should be able to go in a drive thru before other people. It doesn't matter what lane you're in. I don't like how people don't let me go in front of them when I placed a mobile order and my food was ready before them. I love chik fil a read more

***This review was previously deleted*** I moved to this area at the beginning of 2023. Aside from my regular job, I also do Doordash. As a regular customer, I have nothing bad to say because my son loves the nuggets, fries, and Sunjoy. I used to come here a few times a month as a customer and almost on a daily basis as a Dasher. A few months back, in Spring of 2024, they got a new Owner - Operator, and they changed some processes which required the employees to ask Dashers to "confirm" they received the order. This process is fine because it cuts down on Dashers who steal orders. However, I noticed they wouldn't ask some Dashers to "confirm," but then they'd ask me. I did not want to make things about race so I let it go for a while until on one occasion an employees tried touching "confirm" themselves and on another occasion being told they would not give me the food unless I pressed "confirm". Also, the tone used when speaking to me was not the same tone afforded to their regular customers and also not the way they would talk to me when I was a regular customer. One of the last times I was at this location dashing, one of the managers very rudely demanded I press confirm or she would not give me the food. I told her not to speak to me like that, and the new owner began yelling at me not to speak to his employees this way but said nothing of her actions. The owner said all Dashers get the same treatment and will be asked to "confirm" every time. I delivered the order and received another order for this location, and they did not ask me to "confirm." I told the owner of this, and he demanded I tell him which one of his employees it was.....I'm not a snitch . Shortly after this, I was black listed from Dashing here, so now I no longer come to this location as a regular customer either. I called corporate and they gave me a free dessert, I guess that's all my trouble is worth. Corporate also advised they'd let the owner know about my complaint, I never received a call. More things happened, but I have only provided the necessary info. For this to be a company that does not deny their faith and proudly waves their Jesus flag, they don't act very Godly. read more

Tonight at the drive thru the cashier read back my order. Wow! Finally someone in management understands how important SBAR is! As usual, the order was missing a salad and sandwich. What a delight to have someone attentive to make my Chic-fil-a bags correct. The gentleman actually cared. I didn't have to pull around to the side and walk back into the store to validate my order. Typically, you're always missing something in my order. Tonight! Someone actually used a tool in Business Management and listened to the voice of the customer. SBAR is a great tool and I'm thankful that you're listening. read more

I truly don't know how it's possible that this place literally has like 20 employees all working at once and they can't get a single order correct. It's legitimately mind blowing. Half the time our order is wrong, and the other half, it's missing stuff altogether. They may be friendly, but I'd rather them be rude and get what I order than nice and constantly messing things up. read more

Food- I usually do not eat at chick fil a because the food is very salty but this location nailed the sodium level where I was not drinking 10 cups of water after. I give 4 star for the sandwich. My fries had nothing but little bits of crumbs. Not even 1 fries that were full size. Give it a 1 star. Ambiance- dirtiest chick fil a I have been. Floors were dirty and wet near garbage. Both of my kids fell on the wet floor. There were food all over the floor and 70% of vacant tables were dirty. Service- ordered meal, shake and ice cream. The food was delivered to our table rather quickly except our shake and ice cream. Went to pickup area to ask about our shake and guy tells the person making the shake and never came back to me. Thought they would bring it to our table so I went back to my table. 10 minutes later, went back to same person asking for refund. He tell the guy making ice cream I "apparently" did not get my shake and ice cream. I finally got my shake and melted ice cream. Never going back to this location read more

This place is regularly filthy. Food on the floor, dirty tables. Not what I would expect at a Chick-fil-A.

I absolutely Love Love Love Chick Fill A the fooods Are So Amazing!!! Great Service!!!

Do Not go to this location, every-time I go they mess my salad order up. It's ridiculous especially when the person who takes your order repeats it back. I might call corporate as this is a complete joke. read more

Excellent love them Jay works in the location of Wakaegan and lake cook and he's awesome at customer service!!!

So not only did Lauren not follow through on her commitment to make right the mistake on our order, but I just got home with 2 salads, both of them were wrong!! This chick-fil-a is terrible. I really wish they could figure it out. read more

The way Gavin G looked at my eyes was magical and spiritual, he is truly a modern revolutionist with unique inovation the way he changes the fast food game, this way of taking orders is unheard of and I hope that the management team could give him a big fat raise. read more

Today I redeemed 2 plain chicken sandwiches through your app that I was awarded and were expiring. When I got to the window I was told that there were no plain chicken sandwiches available and to please pull around to the parking lot and they would be brought right out. How do you not have chicken ready when that's all you sell? After waiting for 25 minutes and seeing numerous customers ENTER,EAT, & the LEAVE I went into inquire about why it was taking so long. My order was still not even close to being ready and had appeared to have been forgotten about. The on duty manager (Miguel) could not provide me with a reason why my order had not been completed besides that "there wasn't any filets ready." Which was a flat out lie considering that I personally watched multiple orders be completed as I was waiting. I don't like to be lied to. It insults my intelligence. To say that your company can't compete an order for 2 plain chicken sandwiches in less than 35 minutes is very disappointing and demonstrates a lack of customer service and respect of my time. This happened at your Deerfield IL location. At no point did anyone try to compensate me for my inconvenience in any manner. read more

Food always great and this location was so clean. Great employees, diligently cleaning all around and wonderful service!

Have ordered through DoorDash from this location a few times and food was always perfect. No issues. I don't even consider Chick-fil-A as unhealthy "fast food". It's sooo delicious!!! read more

Cold sandwiches. Cold waffle fries what there were of them. Kids serving food without gloves. Take a look at this portion size. read more

Chick-fil-A - A whopping 4 fries per order. - Fast Food Near Me - Deerfield, Illinois

The long-awaited Chick-Fil-A opened in Deerfield this week, much to the glee of many people in the area. It was one of the few chain restaurants missing from this suburban outpost, and now the need for waffle fries and fried chicken sandwiches has -- at last -- been sated. We took a trip through the drive-thru for lunch today, which was their second day open to the public. The line was manageable and the staff were impressively doing what they could to expedite it, including having crew members standing in the cold taking orders in both drive-thru lines to make things move more quickly. Known for their customer service, it's too early to predict if this location will maintain this kind of efficiency after the shiny newness wears off. The food was standard Chick-Fil-A fare. Our sandwiches were good. The waffle fries were a bit disappointing; they seemed like they were pulled from the fryer too soon and someone forgot to hit them with the salt shaker. It wasn't an epic misfortune but not quite the standard you're used to if you regularly go to CFA. Let's talk politics for a minute because that's the real issue with CFA, this location and all others. They are known for being anti-LGBTQ, which makes their presence in this mostly liberal area a bit of a quandary. The lines seem to indicate that the people are okay with spending their dollars here knowing that some portion of them filter up and out to organizations with questionable intent. As a family, we've discussed this at length and if we're comfortable with spending here. It's an ongoing discussion with a lot of nuance because local CFA franchises tend to do a lot of good in the local community by way of charitable work and donations. Our family has landed on a 1:1 policy - for every dollar spent at CFA, a dollar goes to the Trevor Project, and we're confident that the Trevor Project sees a higher percentage of our donation than makes it through the funnel of our profit dollars from CFA to organizations that don't align with our values. It's not a small issue, though, and one that we'll continue to wrestle with as we think about where we spend and how much we spend. read more

My oh my, had to send back my order as evidently 'no salt & well done' means with salt and pale/soft fries. Got home to find the spicy chicken sandwich mild tasting and the 'extra pickles' to mean three very thin slices. I'd expect this the first few weeks of opening which was in October, 2019, 8 + months ago. Too many idle hands in that place and no one paying attention. read more

This has to be the worst Chick-fil-A in the country. After a 20 minute wait in the drive thru, my order wasn't even close. I order unsweeted tea and got a large sweet tea, they asked what kind of sauce and I got none, my fries were half full and not even a napkin. You can be friendly all you want but get my order right. I'll take less personal Micky D's staff who at least get my order correct in the future. read more

Their chicken items,salad and burgers are tasty and good. We use the drive thru and each time we order there are Missing food orders. We always have to return to get it. Management needs to train their workers so items are not missed and service is improved read more