Best service I have ever had at a Chick-Fil-A establishment. Roger a staff member helped our large group so much! Would recommend!

The food was very good I had a chicken sandwich and some fries, the fries were crunchy and oily which might've been the best fries I've ever had a chick fil a. The service was quick, nice, easy and enjoyable. But I don't know what it was but there was a rubbery like mold that looks like it was used for a machine, this was in the bag with my food????? The ambiance was pretty good, I enjoyed it! 7/10 would recommend! read more

Never have had an issue with this location- the only drawback I would say is from the hours of 11:45am-2pm, and 4:30pm-6:15pm- expect a wait and a drive they thar circles the building twice. Is it their fault they are the hot commodity and there is a high demand for their food? No. Just saying expect a wait. The franchise owner is a very nice guy, participated in local events, hosts car washes and spirit nights, and is known to give free meals or items to customers in the store. As far as the food there have been times when the quality of the food (size of chicken on sandwich, size of nuggets) has been on the small side and made me wonder- but overall this place is very good and I appreciate everything about it. One tip to pass along: if you are going or should I say choosing one of the two locations for the following, here's the one you choose: 30pc: THIS LOCATION Salad (great size): THIS LOCATION read more

Greatest fast food experience ever! Came with a bus full of hungry wrestlers, here's what they had to say: "She asked if I want whipped cream. I said 'fill it up with ice cream,' and she actually tried to do it!" "I asked for a bunch of every sauce and she gave it to me." "Unbelievable speed. Quickness like I've never seen" "That may have been the best Chick-fil-A I've ever been to." "That was a great experience." "My fries could have been hotter..." That fry comment was constructive, and doesn't take away from my 6 and half star rating AT ALL. I was so impressed with the service and speed and food that I went back in line and get nuggets, just for fun. The food was ready before I had even accessed the napkins and they called me by my name. 5 Stars! read more

Chick-fil-A - Team enjoying some delicious Chick-fil-A - Fast Food Near Me - Cumberland, Maryland

No play place or changing table in the men's room. Not family friendly and bad parking. The restaurant was clean though and we got our food right away from drive through pickup. read more

Sweet Tea is the best just the right amount of sugar and ice. Chicken sandwich with pickles cooked to perfection. Very satisfying lunch while traveling read more

We got our usual - spicy deluxe sandwich and fries. The sandwich was good, but the fries were just okay. We didn't have to wait long for our food and the customer service was great! read more

I usually love Chick-fil-A but this particular location did not seem to put in much effort into their presentation and service. They did not ask me if I wanted sauces and the chicken minis were a mess in the box. I was very disappointed. read more

My family and I stopped here while traveling and it was a pleasant experience! The workers were nice, bathrooms were clean, and the food came quickly. We are planning to stop here again on the way back home. A++ in my books, and that says a lot. (There is also a clean playing area for the kids) read more

Such kind service and they made the food so quickly!! One of the best Chick Fil A experiences I've had.

Chick-fil-a is one of the best fast-food restaurants in US. Add fast & courteous service and friendly staff to it and the experience become even better. I was there to do some work for a couple of hours while I waited for a meeting time-slot in the area and the staff guided me to the seating spots where the electrical receptacles were. Got me cream and sugar for my coffee to my desk and did not bother me even when the restaurant got busy. read more

Great fast food restaurant! High standards, most polite employees, always fast, courteous service, have never had a bad experience and my food has always been fantastic! read more

This is a nice location for a CFA. We stopped on our trek from New England through to West Virginia. We found this CFA to be neat and clean and the staff were really friendly as we've come to expect from CFA. The food was served very quickly and was hot and tasty. The best part was the children's play place, with a 3ry old we always have to spend time at the indoor play area. And the area they put in at this location is far out compared to the usual CFAs. Instead of the usual suspended race car/airplane it was a tree house. My daughter got a few minutes to stretch her legs before we completed our trip and she already wants us to go back to WV just to stop there again. read more

Some of the nicest employees and fastest service in the area. The nuggets are the best.

While the food is usually good, they offer macaroni and cheese, but seem to stop making it an hour before they close. Why have it on the menu if it's not going to be available. Makes you think twice about stopping. Especially since it takes so long in the drive thru. read more

Can always count on Chic-fil-a. Hot food and great service. Very convenient location.

We have never had a bad Chick-Fil-A experience except for this location. We stopped in on Memorial Day around 2pm after driving for several hours. Both kids needed to use the restroom. My husband and son waited outside of the men's restroom as a staff member was replacing the paper towels. After several minutes, my husband asked if our little boy could use the stall. It's understandable that he could not wait as an adult may be able to. She told him no and would be out in a few minutes. They waited another couple of minutes while she did who knows what as it should never take that long to switch out paper towels. He politely asked again. Her tone was worse this time. She said she would be a few minutes, but then exited the bathroom. At this point, I had opened the women's restroom door and was trying to exit. She was standing there, said excuse me and proceeded to squeeze past me in the doorway. If she had waited five seconds, we would have exited and given her plenty of room. Plus, there were other people in there. It was already quite tight. While squeezing past me, she bumped me into the door. It wasn't a big deal, but extremely rude. The people sitting in the area noticed and someone commented. Even my kids asked what her problem was. Everyone has bad days. But, I've never experienced this type of behavior at Chick-Fil-A before. Everything else was great. But, this employee needs and attitude adjustment. read more

I really use to love Chick-Fila-A, but to spend 40$ for my family to eat each time which isn't cheap the fries have been COLD the last three times I've been there.. I've even asked for fresh fries and it seemed like she had an attitude and the fries were still COLD!!! Chick-fila-A in Cumberland has definitely lost my business!!! read more

What can I say it's Chick-Fil-A? The only bad time I have with them is when they forget my ranch otherwise I could probably eat here for breakfast, lunch, and dinner for the rest of my life read more

What can I say ????? Best fast food chain around. Mr. Ward does an outstanding job and his store in Cumberland is the neatest and cleanest I have been in anywhere. His exterior landscaping and appearance is by far the best in town. The food is always great...... it's Chick - Fil -A read more

Chic-fil-A's always have great service, but this one was exceptional. Thanks Kaylynne! read more

The restaurant looked super busy, but our food was fast & fresh! Staff were very friendly! Glad we stopped here!

The fastest fast food I have ever experienced. Very professional and polite even at lunch time with an overflow crowd.

My husband and I love Chick-fil-A, we are always happy with our order, as it turns out our 14yr old dog GiGi loves the chicken as well, and it has possibly saved her life. GiGi hadn't eaten in 7 days, despite all offers of a variety of foods she wasn't interested. GiGi loves pizza crust but that wasn't appealing to her. She is exhibiting signs of the end and has been having a great deal of difficulty getting on her feet, losing her balance, and falling over to her side while trying to stand, we figured her time was coming to and end. We had made the decision that it was time for her suffering to end so before her appointment my husband and I were eating our favorite Chick-fil- A sandwich when GiGi looked up at my husband as if to say "I would like some". Needless to say she ate the chicken, in fact he gave her half of the chicken on his sandwich which is quite a sacrifice for him! We decided we would cancel GiGi's appt. and try to give her more time. I'm not saying that she will make a full recovery or that her time isn't near, however, if the chicken from chick-fil-a will keep her happy for a little longer then that's what she will get. Thank you Chick-fil-A! Sincerely, Pam and Sean read more

Great location right off of the highway in Cumberland. Fast, friendly service and the food was delicious. Play area was clean and modern they even had an area for children under three. read more

I rely on Chick-fil-A especially when traveling. Most fast food makes me nauseous once I'm back in the car, but never this restaurant. I can count on a good salad and quality chicken everytime. Thank you. read more

Today was the second time that I drove through to order food where they gave me the wrong item. This is annoying when you pay over 7 bucks for something that is not correct and one doesn't know what they got until they get on the road and open up their closed box to see that it isn't what they ordered. I ordered chicken strips and instead got a box of crumbly nuggets that looked like the bottom of the barrel. Horrible, dried up dregs. TWICE , this has happened at this location. I thought I would give them another chance after the first time but now I probably will never go back. I don't understand what the big deal is with this place. Lemonade cup was filled to the top with ice and had hardly any liquid in it. On a positive note, the 2 young people waiting outside to take my order were nice but not necessary at 7 pm on a Wed... Not happy. read more

I've been to this chic-fil-a countless times and have always ordered the same thing, # 5 12 count with large fries and a sweet tea and it's always awesome. But for a change I decided to get a market salad, it was so so with a decent amount of the lettuce being really brown. Then when I thought it couldn't get any worse I found two moths in the middle of my salad, so after that I was pretty much done. I don't mind paying a little more for a salad by I at least want it to be kinda fresh. Positive note they did refund me my money but the way that salad looked there was no way it should have been served. 10/23/15 I think I'll stick with the nuggets from here on out. read more

this is one of the best chic fli a i have been to... when im in cumberland we always try to stop. very clean and nice staff... only got one order mess up but they was very kind and fixed it right away... i will continue to go here.. read more