One always gets great food and service at Chick-fil-A but I think this particular restaurant has stepped it up just a notch better. I have visited at least a half dozen times this year and never had a problem of any kind. My food has always been fresh and well prepared and the folks working there pleasant. Love it when they come by your table offering refills and checking up on your meal. Only gotchas to be aware of is their drive thru lane and school support nights. I purposely drive past their entrance to the next one by Arby's to sneak in from the North to avoid the usual backup from the drive thru. It is almost always faster to go inside than wait in that line. Second they have fund raising nights in occasion usually for a local school and that can really bring the crowds. Even then I just have to wait a couple extra minutes (which I do) to get my meal. read more

By far the best Chick-fil-A in the area. The restaurant is clean. The employees and management are kind and responsive. How can you go wrong with Chick-fil-A? Ordering food is quick and painless. Food is served fresh and quick even on busy days. Chick-fil-A sandwich and nuggets are bomb. Generous giving out any sauces that you need and able to get refills on drinks fast. I never hesitate to come back to Chick-fil-A to satisfy my cravings. read more

Chick-fil-A - You already know!! - Fast Food Near Me - Chantilly, Virginia

Wow, a chick fil a with bad customer service. First one in 20 years. Wouldn't let me in because I forgot my mask though I was using my shirt and hands to cover. read more

Lines move quickly. Staff is always friendly and professional. Orders are made correctly. Best Chick-Fil-A.

I suppose it is sort or random to be reviewing a fast food restaurant but I decided "Why not. " I was originally supposed to go out to dinner and plans fell through so I found myself in need of food and not wanting to wait on a Saturday night to eat at a restaurant. This is the first time I have eaten at a Chic fil a in around 15 years. I was presently surprised. The inside is nice, clean and updated. The staff is friendly. My meal, although fast food, was enjoyable. I would come back here if I need fast food in the future. I think this is better than the competitors located in the same vicinity. read more

I have given up on the waffle fries. Only because I like them so much. I have switched to the south western salad. Also trying to cut back on the sweet tea which is really good by the gallon. They have good service even though you may have to wait some during peak rush times. read more

I had always been impressed by the level of quality and service at Chick-fil-A, but felt that this location needed extra recognition as it is my go-to place for lunch. The employees at this location are super friendly and they all work ridiculously fast. Often times I find myself placing an order and seconds later (before I even complete my payment), my food is presented to me at the register. It is pretty incredible and extremely convenient when you are in a rush to get a quick lunch in. The employees genuinely care about their customers and if you find yourself waiting too long they will offer you a cookie or ice cream cone as compensation. Today, I found myself waiting for an order placed through their recently launched app. Not one, but TWO employees came up to me to see if I needed assistance. You can't beat the excellent service and quality that truly makes Chick-fil-A a standout from its fast food competitors. If you haven't already, stop by and experience it for yourself! read more

I had a friend that told me about this chain years ago and since we don't have this out in the bay area I decided to drop in while I was out east. I'm endlessly fascinated by chains I don't see out where I live and Chick Fil A qualifies as one of those. As fast food goes, this was not bad and probably a healthier alternative to your normal burger joints. However, if your favorite burger joint does a chicken sandwich then this is probably only marginally better. read more

Pay attention. Your rewards disappear before the expiration date. When you reach out to their customer service, they won't do anything about it. read more

Being on a special meal plan for my upcoming kickboxing fight I have to bring my food everywhere with me (its just easier). My husband on the other hand does not so he wanted to stop for a quick bite to go before heading to our massages. Anyway, he had a free coupon for a chicken sandwich and a free coke for the month of April with his calendar card. We both went inside and the lady who rang up his order for the free sandwich, free coke and an order of waffle fries had no problems. My husband added to the confusion when he asked for the sandwich to be the grilled sandwich instead of the usual breaded chicken sandwich. Again there was no issue with order. It was sad to say but I was impressed with them not screwing up the two separate free coupons. read more

It's not Sunday is it?! Okay good, because that's when I want Chick-fil-A the most! Sighh... This location is awesome! Not only have I met the owner but I got to work with him when I use to go to Chantilly Highschol for my marketing class. He's a super nice and smart man and it definitely shows in this location. All employees are more than friendly and you can always tell they have a smile when they take your order through the drive through. Usually when you are dining in, they walk around and get your refills and ask if you need napkins, sauces or anything else. The food is consistenly delicious and they've never messed up an order. The cookies and cream milkshake are deliciously bad for you but sooo good. I also like the homemade ice teas and lemonades. Of course, who can say no to their waffle fries especially with their sweet and sour sauce and chick-fil-a sauce. Obsessed with the chick fil a minis for breakfast and the biscuit and gravy is quite good. What you need to avoid are weekdays between 12-3pm and Saturdays because these lines are packed both inside and outside. It's chaotic and I just try to avoid it at all costs. They have different activities going on weekday nights for kids like magician shows, story time, balloon making etc. So that's great for parents because you don't have to cook and you can relax for a bit (unless your kids are bad then I'm sorry you'll have to watch them). Besides that, they are pretty speedy and prompt with service. Its kept very clean also (not sure if I can say that for the kiddie playground). Overall, great location. read more

This is the BEST chicken sandwich. This is the FASTEST drive-thru service, but the lack of a counter-service capability is frustrating. This foolish guidance to abide by government fear-mongering is preventing me from being a loyal customer. read more

I come here for my favorite Chick-Fil-A breakfast special: #4 spicy chicken biscuit, side of hashbrowns, and coffee. (It's even spicier if you add the Texas Pete hot sauce.) The mini hashbrowns are fun and provide just the right amount. The coffee is a guaranteed eye-opener. I've had various type salads and their milkshakes for lunch or dinner, but Chick-Fil A's breakfast is a must. Service: Always quick and friendly. Food: Always fresh and made-to-order. read more

As much as I love their chicken, I can't stand their waffle fries and their being closed on Sunday, as if to push in my face their archaic religious beliefs. If we lived in a country where being closed on Sunday is the norm, I wouldn't bother. But often, it's a Sunday when I desire a tasty chicken sandwich. So screw them and their in your face, "Hey, we're Christian so we're going to screw the lot of you and close down on Sunday," mentality. Now that McDonalds has their new chicken sandwich, I can go there and have better fries, or get a spicy chicken sandwich from Wendy's and have the best fries in fast food land! read more

I have been a fan of chic fil A since I was a young boy. My order is always the same chick fil A sandwich well done extra pickles. No matter where, the taste brings me back. This location moves the line very quickly even during lunchtime. read more

Great service and great food! Something for the entire family! The items are always hot and fresh. The parking lot is always crazy but if you go inside or stay in the drive through both lines move quickly! read more

Every Chick-Fil-A has yummy food. But this location really has their act together when it comes to service. Both the drive-thru and counter service is staffed by polite employees who fill my order quickly and accurately. And really, what more can anyone look for in fast food? I just recently started eating the spicy chicken biscuit for breakfast, and it is super yummy. Crazy good! read more

We come to this one about once a month. The playground is normally empty except when the re is something going on at the expo. We have been several times and our child has been the only one there. The service is like every other chick fil a we have gone to, fast, courteous, and prompt. If there is something at Dulles Expo, go before noon or after 2 and the line should be nonexistent . read more

The people are always so helpful and friendly! The drive thru is great- especially Mimi and Alea

Normally my family and I enjoy Chick-fil-A. I've been to this location at least a dozen times now and I will not be going back. Every time I order food whether it's through the drive-through or eat in, our food is barely warm. We do not have this problem at other Chick-fil-A locations. I don't know what's wrong with the quality of food here but it is definitely not up to their normal standards. read more

I love chick-fil-a.. But, I've only gone to this location a few times.. and my 3rd or 4th time, I ordered a spicy chicken sandwich deluxe and guess what I found?? a couple strands of BLONDE HAIR and it was fried into my chicken pattie!!! GROSS!! I can't go there ever again. I think it traumatized me enough where now I'm a bit paranoid and think about it every time I eat fast food... smh read more

Shhh... don't tell mom I went to Chick-Fil-A. Outside of the hearting the hell out of that peach milkshake... I have formed a small obsession with Chick-Fil-A's chicken breakfast burrito. Good thing you can't get the milk shake at breakfast time or my arteries would be in some serious rough shape from that combo. I have this weird thing about mixing chicken and eggs together. It seems cannibalistic to me... but in this situation, I am able to get over my freaktastic pet peeves and chow down on some yummy chicken goodness. I'm not a fan of chick-fil-a's hash browns though, I'm partial to McDonalds. Call me spoiled but they just lack flavor in every way possible! This particular store is the definition of efficient. They chain in general is known for having stellar customer service, but this store can throw efficiency in the mix too. Even when the line is wrapped around the building, I am never sitting for more than three or four minutes. read more

I come here A LOT for lunch/dinner when I'm at work. This Chick-Fil-A is a little older which kind of gives it that stale feeling you get when going into an older fast-food restaurant, but generally the place is kept pretty clean. The staff has always been very friendly and I have never received food that wasn't fresh. Chick-Fil-A is very family oriented, with a play area for kids and family related activities on Tuesdays and Thursdays. read more

Although we have been loyal customers of Chick-fil-A for as long as I can remember, this particular location continues to disappoint us with mediocre service and unprofessional management. We stopped with my family at this particular location at around 8pm on a Tuesday, and I wish we would had turned around and go to one the many fast food restaurants in the vicinity. The place was a mess, there were a several employees hovering on the cash registers and none of them would acknowledge us. After a few minutes of standing on line somewhat confused we finally get asked "if we were ready" by one of the cashiers. We place our order as usual, my wife and I felt like having a hot coffee with our meal and as usual the cashier told us "it would take 10 minutes to make it", we were prepared to wait after all fresh coffee is worth waiting for. We take the number to our table, few minutes after waiting for our food to get delivered, a young lady/employee approaches us and stated that they could not serve hot coffee because the machines were already cleaned. Yup, this restaurant closes at 10pm and we get told almost two hours before closing time that their coffee machine is already cleaned?, I could care less if machine is clean or not, this restaurant has HOT COFFEE as part of the drink options on the menu with no DISCLAMERS as to what time they stop serving it. Sure enough I ask to speak with the manager, Dylan a young man who stated that he was the "Active Manager" did not even apologize for the inconvenience nor offer some kind of reasonable explanation. Again, this is not the first time having to almost argue for several minutes in order get hot coffee in this location. If it's so INCONVENIENT to serve just get it off your menu!!. One last point, I believe that no employee in location is using "my pleasure" because obviously it's now all about the green and convenience of who ever is running the place. By the way my order number was: 3822346, just in case someone cares to verify my purchase and terrible experience. read more

The advantage of staying at the Holiday Inn Chantilly is that you can walk across the street to this Chick Fil-A. Often this is my first meal off the plane on trips to NOVA. The beauty of walking over is that you don't have to deal with the crazy traffic and all the cars in the parking lot for all the fast-food restaurants in this strip mall. I can't add much about the food and service - they are outstanding as always. I should point out that on some nights, the restaurant has some kind of deal for kids. if you go on that night - it was Tuesday night this week - prepare for a long wait and a crowded place to eat. Not the worst problem to deal with, though. read more

This is a very busy location. The people are pretty friendly and helpful. The food is consistently good. This is one of the few good fast food places in this plaza. read more

Fast service, friendly staff. Didn't know there was a location here. The good thing about chick fila chains is that their consistent for the most part from chain to chain. However today my spicy chicken biscuit fell apart making it hard to dip it into the sauces wahh. read more

I L-O-V-E this place. I came through the drive thru on my most recent visit and there was actually a working standing outside with an iPad taking orders. He was super friendly and tried to sell me on their new iced coffee, but I declined because I had reached my caffeine limit for the day. My food was great, hot and tasty. Chick-fil-a never seems to disappoint. read more

Chick-fil-A - Number 5, 12 count - Fast Food Near Me - Chantilly, Virginia

On most visits, service is very good and restaurant is clean and inviting. The "table service" (i.e., delivering your food to you) is nice. A couple of times recently the fries are not as fresh as they could be - on the soggy side, obviously had been sitting for a while. On one visit, I took them back and they gave me a fresh one - the difference was night and day both in terms of crispness and temperature. On a more recent visit, I was too hungry to bother but wish I had since it just got worse the more I ate. read more

Erica Phil and William are the reasons we keep coming back Excellent customer service and the food is always made to order fresh they know how to treat guests and their smiles are contagious home good feeling here ! Way to go on staffing read more

Just made an order for 12ct chicken nuggets. Went home and open the box. It's 4 pieces of chicken strips! I paid for 12counts nuggets and I get 4 chicken strips!!!? I even repeat my order twice! What a joke! read more

I only grade this location lower because we ordered a platter for my daughter's first birthday party and when I arrived to pick up the order it was not ready. Not only was it not ready, they had no record of it. Unfortunately my wife did not give me the confirmation of the order, so I had no "proof" that we placed the order. I had to wait around 30 minutes for them to fill the order so we were late to the party. Not great making people wait for their lunch! And the main reason we went to that location is because we received a mailer for free iced tea with the order (at least they got that right). My wife complained to corporate and they did send us two 8 piece nugget certificates (which we redeemed at the Fair Oaks location). My wife prefers to go to the Fair Oaks location now since we can take our daughter to the play area in the mall. read more

Love this place!!! CLEAN, friendly, and the foods are DELISH. They give back to community and support local schools/swim team. Always long line during lunch, but never spent more than 15minutes to get our order done. read more

They simply provided excellent service. I have nothing else to ask of them! Quick to take order, come to table, check on you, and keep the place clean. read more

I love the food (chicken strips or nuggets, and LOVE the waffle fries). I'm not personally a fan of the grilled nuggets (and 95% of the time I prefer grilled to fried), but have friends who like it with sauce and it's nice that it's an option. The chicken soup is fine (not great but perfectly enjoyable), I just don't see the point when I love the fries and like the chicken so much more. In terms of this location's quirks, they're the only Chick Fil A location I've been to that doesn't let you order a four-piece nugget independent of a kids meal. The manager has told me that if the Fair Oaks location does (they do), their location should too, but it's been a few years and clearly it's not happening here. Waste of money when I'm not hungry enough for eight pieces. Their sweet tea can also be a little sub-par - I've never really noticed with my actual drink, but when my family buys a gallon of sweet tea for company, etc, it's always been a bad batch from this location. So if you want a gallon of the good stuff, get it at Fair Oaks. Sub-par batches are rare there. I usually use the drive-thru, but when I have eaten inside it's always been clean. Staff inside and at the drive through are friendly and polite. Even long lines go surprisingly quickly, and they're pretty quick with the food even during rushes. Note: This review is only about the food/service, not the chain's politics. But since I don't care for many quick food options (and Chick Fil A and Subway are literally the only places I like that are convenient to my general area), I just donate $1 to a gay rights organization every time I eat there to compensate for the fraction of a penny from my meal that they put towards causes I find deplorable. read more

We love this location and how they always have the best customer service! Food is fresh, and many kids activities offered often. My kids love it here! Today is Super Hero breakfast! Wow, the fun for all the cute kids! The cow made a Super appearance too!! read more

Chick-fil-A - Fast Food Near Me - Chantilly, Virginia

Usually the food taste pretty fresh. They never mess up my order unlike somenfast food chains, and the service is always pleasant. I just hate that I always want it on a Sunday.. I guess it makes you want it more on on Monday. read more

Hello everyone! How are you all today? Hope you are all well. It is like any other Chick-Fil-A, but the food tastes great! The service is nice as well. Thanks for reading and have a great day! read more

Cleanliness - B Food (Spicy Deluxe) - B+ Chick-Fil-A Sauce - C- (too sweet) Buffalo Sauce - B+ (weird orange, would make a great Crayola color) Lettuce on sandwich - D (waaay too big, hangs out too much) Service - A+ (they offered to refill my drink and bring it to me, they brought my meal to the table, they wished me a good night as a was leaving, huh?) Price - C+ (tough to pay $8 for a meal when BK and McD a block away cost half as much) Wait time - B+ (long line seems scary but it moves faster than the no line at BK's (see last review)) Overall - I can see why people love this place. If you like chicken, you'll like CFA. read more

Now, i am in general of big fan of Chick-Fil-A and this particular location is my favorite. Food is great --- never had an issue with any order. This location is amazing in its staff --- always on top of their game, asking if you want a new drink when your cup is empty and so important - working to get the line moving during the rush times. And having small children, I totally appreciate the little containers of Cheerios set out for the babies and the table cover mats so the kiddos can put their food on them. Simple and easy to do for families and a HUGE impact! Kids nights are always a blast there as well. read more