I don't typically review fast food chains because....why? They're typically not anything to write about. However, I frequent this location and the basis for my review is simply to shout out the customer service. I have come for both breakfast and peak lunch hours and the customer service has always been top notch. This place is pretty much run by a bunch of high schoolers and college students and I must say that their attitudes are extremely polite and upbeat. I'm sure this has plenty to do with proper training and hiring. Just wanted to shout ya'll out and give props where due. Keep up the great customer service. It's rare to find it these days. Society has become extremely angry with serious first world problems. It's refreshing to see happy people doing their job. read more

2 for lunch. We had their Pimento cheese sauce and jalapeño chicken sandwich. One spicy, one regular. They were very good. The sauce is sooo good. We also had their Mac and cheese which is also very good. Restaurant was clean, the staff very friendly. read more

As expensive as going out to eat is anymore, and employees making 12+ an hour. Food should be perfect! Ordered 2 chick fil a sandwich', 1 regular, to which the chicken piece was so thin. Almost like they are trying to turn 1 filet into 2 smaller ones. The other 1 add jalapenos. Ok, I know you have to charge for extras, no biggie. But when I get charged 20cents for 3 tiny jalos, come on now. That's not even enough for a piece in each bite. At least put on 5. I know these are cheap as I use them at home all the time. And the ones here are coming in bulk. Guess next trip I'll save the 20 cents and bring my own from home!!! So I did contact them about the miniscule amount of jalos and the less than healthy piece of chicken. They apologized and gave me a free cookie. I don't eat sweets. But it is what it is. Lesson learned and not to be made again. read more

Chick-fil-A - Chicken is thinner, almost like they are trying to trying 1 filet into 2. 3 tiny jalos - Fast Food Near Me - Carson City, Nevada

I got a flat in the drive-thru at the Carson City Chick-fil-A and the way everyone handled it was honestly unreal. They shut the drive-thru down and a bunch of the crew came out to help me. Two different employees went and got jacks out of their own cars to find one that would work on my SUV. They kept offering me drinks and told me I could go sit inside in the AC while they worked on it -- I turned them down, but the fact that they kept asking says a lot. I was stressed out and blocking their lane and not one person acted annoyed about it. 10/10 best place I could have possibly gotten a flat tire. Thank you guys. read more

I frequent this chick fil a because it is close to my house and I'm on a specific diet and chick fil a fits into it. The customer service of this location is fantastic. Everyone that works there is so kind. When I do go inside it's always so clean and I feel good about eating there. My food is very seldom less than perfect but even when there is something wrong they do everything they can to fix it. My favorite chick fil a by far. read more

First time I have ever had bad service at a chick-fil-a. Ordered grilled nuggets (with fork), waffle fries, and 2 types of sauces using the drive thru. Receipt correctly recorded everything but the order included no fork and no sauces. Not a great meal without any sauces or a fork. Left a message with the manager; voicemail said messages would be returned within 24 hours. Never even received a call back. read more

Worst customer service ever! Waiting at the register in line and the only one there to order when the cashier finished ringing up the guy in front of me and I walked up to her and she walked away and we're standing there waiting for her to come back when a group of people come in behind us. Another cashier came up to the register next to me and called the guy behind me over to order! No one even acknowledged that we were waiting to order nor did they give a crap! Seriously the worst service! Needless to say we never did get any food so their loss more money in my pocket! read more

It was so good! The fries were crispy and so was the chicken. You guys need to eat here! The service was fast like really fast.

This can be ordered inside, drive through or curbside! I've tried all vendor's and this is the BEST! Smooth texture with bits of Peppermint and chocolate inside. read more

Chick-fil-A - Peppermint milkshake! Best around as it has bits of Peppermint and chocolate in the mix! YUM! - Fast Food Near Me - Carson City, Nevada

I'm honestly not sure why this Chic fil A location is rated as low as it is. This location has never given me any trouble. It produces the high quality food that you'd expect from any of location in a timely manner and for the same prices. On occasion, the drive through does get busy but I've never waited in excess. The inside at this location is always clean and I've always had great service inside or in the drive through as I expect from Chic fil A. Solid choice for a chain fast food restaurant. Enjoy! read more

For my fast food this is my go to! The food is good and doesn't taste over processed or stale. Everything is fresh. The staff were extremely helpful and happy. The indoor seating area was clean and had a good atmosphere. read more

Chick-fil-A is a great option for chicken. It's definitely not a Canes, but a better option for a chicken sandwich than Big Chicken. Quality is usually great, but slips sometimes when they are really busy. Chicken nuggets are not great, but the sandwiches are tasty. The waffle fries are the only game in town at this establishment, and sometimes get old when you just want crispy French fries instead. It's ok. read more

Well call me a lemming cause this gal followed the masses by jumping right in to the drive thru line to try the NEWEST addition to Carson City - Chick-Fil-A!! With living up to the hype of fast food...the long quick line in the drive thru was definitely fast LITERALLYYY!! Took us about 15 minutes from winding through with plenty of Chick-Fil-A staff greeting us in the parking lot, taking our order and having it hot and ready to-go! We ordered the Spicy Deluxe Chicken Sandwich w/ Pepper Jack, Chick-fil-A Waffle Potato Fries and Chick-fil-A Lemonade - the Chicken sandwich was crispy, flavorful and juicy with lettuce, pickle and they give you added dipping sauces that are also on the sandwiches: we went with Chick-fil-A Sauce & Honey Mustard Sauce. Quick, friendly service and tasty ~ give'em a try! read more

See all

Today was the first day of business for Chick-fil-A in Carson City, and it was a five-star experience. One of the things with this store compared to others is that they had double the pickup spots of many other CfAs that I've been to since the pandemic started. CfA is also doing drive thru or curbside only, so there aren't as many chances for exposure. Line moved very quick - I was the third customer through on one lane, and we were out by 6:40 or so. Matt (the owner) was out serving people at the drive thru and it is easy to see how CfA will be a success in Carson City. Pro tip: order online before hand - you can then choose your pickup option (drive thru or curbside) - and you can change depending on how the lines are. Access to this store will be better when the whole plaza (Panera, Dutch Bros, etc) is done - they're going to put in a traffic light at Snyder / Appion. read more

I think I'm being quite generous in giving Chick-fil-A in Carson City a three-star review. The wait time was way longer than expected, as we ordered online. Yes, it was busy, but it wasn't onerous. The two girls working the drive through were really nice and professional. That made me add a star. What really disappointed was the chicken sandwich. While the flavors were okay, the bread coating was almost burnt. It was quite off putting. The chicken was fair, but nothing special. It wasn't moist, just not dry. All in all a very disappointing experience. Will not be going back anytime soon. read more

Everything was great. Met the owner very super friendly. Had a breakfast burrito and it was delicious. Everyone needs to try the breakfast

Employees need to pay attention to orders placed!! As a customer it's very upsetting to get ALL THE WAY BACK HOME, just to find half my order is missing. Leave me with no option but to get back into my car and drive all the way back to get the rest of my order! Then I have a mouthy employee who doesn't care that this is very inconvenient to return to get the rest of the order! (That's paid for!) Never once apologized for the inconvenience! Just a "Here you go." Do better! read more

Long long time ago I just wondered by do people love this place so much? I mean, it's just one chicken sandwich place, c'mon! Long line? Wow! So when Chick Fil A just opened in Carson, the line were nuts! I thought I'll wait for a while but hey it never ending until these days! I've been here for few occasions. I was craving for some junk food. After from did our grocery near by, placed my order thru their app. My bf came in to pick up the order. Got home and realized one item was missing. Didn't really wanna go back there just for one chicken sandwich and spend some gas. Didn't really want to call the store also. So I just contacted them online and it was right away they gave me a free coupon of my choice. Well I really appreciate it. Ok here now talking about the food. Now after few times ate chicken sandwich from their place, I got it why the place is always busy. Their chicken sandwich had the best and thick chicken. The Buns are a bit too soft tho, it was fell apart. The fries were also very good, real cuts of potatoes. Their sauces were also great of selection. But my favorite of course the original Chick Fil A sauce. And actually you can buy them at your grocery place. The nuggets were also made from the chicken bites. The good thing was their shake! I love their chocolate shake of course. It was so thick, creamy but not yucky sweet. I will for sure coming back once in a while. But I won't bother thru their drive thru, order on their app most likely faster. read more

See all

They must be kidding...two little chicken biscuits over $8.00! The pricing is getting ridiculous! Never again! read more

Considering they've JUST opened this location and had a massive line at the drive through, the speed in which we received our food via the app & curbside pickup was impressive. It's nice to see Chick-fil-a in Carson City as coming here is much more convenient for me than going to Sparks or Reno. Also looking forward to the Dutch Bros location opening up right by it (though I'm NOT looking forward to the cluster it's no doubt going to create). The chicken was great and the employee was super nice (as they always are). I'm a life-long fan of Chick-fil-a and can't wait for my next visit. read more

Always consistent and friendly love their chicken sandwiches nothing more to be said IMO! A little over priced I guess but what isn't these days ! read more

Food was good but the staff out Side was so nice they should get a seat to sit down other the that it was a amazing experience

Cameron is awesome. He gave us some excellent recommendations for fun twists on these delicious snacks! Couldn't have enjoyed this experience more without him! Give this kid a raise! Happy customers! read more

Chick-fil-A - Happy customer! Thanks Cameron! - Fast Food Near Me - Carson City, Nevada

The manager of the chick-fil-A was taking my order and I told her my order the first time and she Didint hear then I repeated my self and I still got the wrong sandwich and when I told them I got the wrong sandwich she gave me lettuce, tomato, and cold cheese and told me to put it on the sandwich. read more

On December 14, 2024 around 7-7:30 pm I ordered my meal and took it home. this was the Chick-fil-A in Carson City, NV. The food is really good, but then I went to take a drink of my lemonade and I ended up almost drinking someone's FINGERNAIL!! I picked it out of my mouth and was absolutely disgusted. It was so sickening I stopped eating and drinking everything together. They need to work better on food safety and how to handle food properly. Will not be going back any time soon. read more

I love this chick fil a! The service is always top notch and friendly along with very fast and efficient! They have a small play area for the kids which is an added bonus - they love it. Would definitely recommend to others read more

Went thru drive thru. Ordered a chicken wrap for my son, and they gave me a spicy wrap. Would not fix or refund. Called us liars. Would not recommend. read more

Ive come to this location 2 times now and won't be back. The first time, order was wrong and items missing. I tried again this evening and I couldn't have been more disappointed! The drive thru line had roughly 10 cars and it took over 55 minutes to get my food and leave. What was more frustrating was pulling up to the window to see 10+ employees inside; half were on their phones while the other half ran around with no idea what to do. I sat at the window alone for 5+ minutes watching this madness all unfold. Then while the employees have the drive thru window open, they are all openly talking about how much they don't want to be there. (I get it, a lot of them were high school/ college age and it's not an important job to them but don't allow your customers to hear you!) Not sure where management was... but wow! Then I get home to cold food with unmelted cheese. Won't be back! read more

I understand that this store just opened and that there are a massive amount of customers they need to get through. That said - I felt the service and some of the food was subpar to other Chick-Fil-A experiences I've had. Now mind you I am not taking off any points for the twenty minutes it took before I got my order taken. I understand those are circumstances beyond their control. However - when they did come to take my order they were clearly rushing me. The gentlemen kept asking me if "that was all "after each item. He didn't ask which sauces I wanted. I told him anyway. Ok. I get he was stressed and in all fairness was not otherwise rude. - but still. I did get my food within 5 minutes of ordering it - kudos for that. The parking lot could have been chaotic - but the workers did a great job getting people in and out easily. The system worked. The food: I ordered two Spicy Chx sandwiches, waffle fries and an unsweetened tea. The sandwiches were a little over cooked and over seasoned compared to others I've had. I'd give them a B- . The fries were bad. Undercooked with no crispy exterior and waaaaaay over salted. I couldn't finish them and I always finish my fries. I give them a D. The tea gets an A+ - though I wish corporate would switch off of styrofoam. The 80s are long over. The only reason I'm giving this review is to make management aware of the opening week kinks so they can work them out and continue to be successful. Silent disapproval does no one any good. Best of luck and I'll be back to update your rating. read more

I like this place, I like Chick Fil A, but the 3 times I've been here, my order was wrong. Just double check your food before you leave. read more

My wife and I ordered an eight piece nugget we received three chicken tenders instead we ordered a large fry and a regular fry the two fries combined still do not equal the size of a large fry so we whipped around five minutes later went back to the restaurant through the drive-through the manager told us that our fries only can sit for two minutes before they decompress sorry. There is a reason after one year of this business being opened in Carson City the drive-through line is a quarter of what it used to be. read more

Chick-fil-A - Fries - Fast Food Near Me - Carson City, Nevada

See all

Finally, after months of being open, I decided to try Chick-fil-a. Our family tries to stay away from fried food and fast food when possible. Pulled into the drive up. One car in front of me. They have workers there taking your order vs yelling into a speaker. I had an awesome employee, Bailey. I told him it was my first time and I wanted to stay away from getting fried chicken for the family. He showed me the grilled area on the menu board. I ordered the grilled chicken sandwich and grilled chicken wrap. I had to break down and order 2 fries and get their fry sauce. He also suggested the polynesian sauce when I asked which was his favorite. I was also looking at shakes and Bailey suggested their Peach which has grown in popularity according to him. I got that. I also saw mac and cheese as an upgrade if you got the combo but didn't want fries. I asked if I can purchase just the mac and cheese. He said yes. I told him to add it. The total price was $27. They take your payment right there so you don't go to another window. I pulled up and waited about 5 minutes to get my food. I should have checked my bag but I didn't. I was trying to get the food home before it got cold since I live about 20 minutes away in Gardnerville. I for home and my daughter was excited to dig in. The grilled chicken was excellent. Very fresh. The grilled chicken wrap was also delicious with the dressing I picked out. The peach shake was amazing with little pieces of peaches in the mix. The mac and cheese is one of the best fast food mac and cheese I've tasted (it was just like I like it but maybe not your type), the fries we were excited to try but what? Took out 1 fry bag, where's the other? Looked into both bags. What! They forgot my other fries! Why didn't I check before I left? I immediately called to let them know. I got a sweet girl that apologized over and over. She took my name and phone number and told me it would be in their system to come by within the next 2 weeks to get it. I told her I live in Gardnerville and it would cost $6 round trip to come get it. She again apologized profusely. I hope that within the next 2 weeks I'll be there to pick it up. This review would have been lower because of it but the food was so darn good that I had to give it a 4 star. Hopefully the person who they have working the driver up will double check each bag before handing it out. read more

Chick-fil-A - Should have checked both bags to make sure everything was there. - Fast Food Near Me - Carson City, Nevada

See all

I've been in Carson City for more than 25 years. I have always said if a Chik-Fil-A opened up, I would never have to leave here. Well, that day has come. Hurray! My first visit comes during Covid and Snowmageddon and as usual, the service was top notch. I have to say the the thing that sets Chik-Fil-A apart from other fast food establishments is really their friendly, efficient service. And yes, the chicken sandwiches, too. Curbside took 10 minutes and it was legitimately snowing a great deal and was at 6:00 on a weeknight. I couldn't have asked for faster service. Food was amazing as always (sandwiches, nuggets, waffle fries and macaroni and cheese.) Thank you for completing my vision of the perfect place to live!! read more

The Manager/Owner was very rude when they got my order wrong. Yes, the cashier read my order back to me and she read it back correct ,but then she must have pushed the wrong button on the register, and that is how THEY got it wrong!! Ive been a customer of theirs since the day it opened, in fact, I LOVE their mac & cheese, but its a real shame that he treated someone unfairly and never said he was sorry!! Hes the bald guy if you ever have to endure what I had to that day. Never will I step foot in that place again!! MY PLEARSURE, MY ASS read more

I travel throughout the country, and every Chick-fil-A is constantly packed. This one is not. Carson city needs to figure out what a gem.This is :-) read more

So I thought I'd try this place after a hard day at work. It was my first time to order. The sun was glaring on the menu in the drive thru. I was ordering like a person not knowing what their food was. I apologized for being so slow. After my order I put my car into drive, I believe the person taking my order thought her mic was off, and then I heard "I hate people". I will never go back again. read more

Horrible customer service from evening shift supervisor "Sarah" and staff at this location. She doesn't adhere to the normally high standards of ChickFilA service. Refused to make a simple substitution of an item. Refused to let me place an order in line and told me to pull off to the side and wait even though I had the app and the scan code ready to pay. So we left completely annoyed with how she treated us. The Reno ChickFila never ever disappoints on their quality or customer service. Carson City is not so pleasant and the drive-thru wait times are unacceptable compared to other locations. read more

Waited in the drive thru for 25 minutes. When I got to the window to pick up my order they said they are waiting on chicken strips. They asked me to pull around to curbside pickup. Now it's been over 30 minutes. This place sucks! read more

Yummy breakfast biscuit sandwiches! Spicy chicken biscuit for the win! My husband added cheese and felt it elevated it. This restaurant is very clean, bathrooms were immaculate and smelled nice. Staff friendly and quick. Great job! read more

We went to to the restaurant for lunch. I had a coupon for a chicken sandwich or chicken nuggets. I explained I need a gluten free option. I was told I couldn't use the coupon on a gluten free option. A coupon from Chick Fil A is worthless to me. I pay extra for a gluten free bun with a grilled chicken. All I wanted was grilled chicken instead of fried. I'm very disappointed they can not honor a coupon for grilled chicken instead of breaded and fried. I would have liked some form of assistance. read more