Went to try to pick up by Ordering in the dining room, but no one is admitted to the store. I tried the app, but Couldn't get it to work. Employers going in and out of the store but due to policy couldn't take my order. Sad! read more

Service is okay. For some reason this location is extremely stingy with their sauces. Not to mention they have messed up my order twice now. Come on chic fil a, of you pride your self on quality then clean your self up. At least the Bothell location. read more

Chick-fil-A - Only 1 sauce after I asked for 3. - Fast Food Near Me - Bothell, Washington

Absolutely THE worse CFA I have ever been too! I guess I can understand why CFA would have reservations about expanding their brand in the PNW. When your brand is built on good ole hospitality that has nothing to do on where you are from! People can forget that. When I asked about the military discount it was an after thought for her to say "my pleasure!" She May be new, but still her not knowing which cup had the extra ice and she was expediting the food out the window was unacceptable. I hope this location extends the common courtesy most CFAs do to at least Police officers and Emergency Medical personnel. If not you are missing out on some phenomenal neighborhood interactions for everyone. We just went through the drive through and you can tell a lot about how customer service runs by who you put at your window. Update: I'm not approving a comment that has been placed to my response. I feel that the owner and I have talked and made an amazing discovery and I look forward to stopping and chatting with him soon. I was able to ask some questions and received some great answers. To the person who talks about a log in ones eye! My response is Judge not least he be judged, but The gracious response by the owner I have found a friend who knows the place I call Home. So you don't need to give lectures. God has His plans in such reviews! read more

First off, I absolutely love Chick Fil A. I was so excited when they finally came to WA state!!! Nothing compares to their employee friendliness, courteousness and attention to detail to maintain a high quality product/brand. Unfortunately everything I love about Chick Fil A doesn't exist with their Bothell location. Not only are the employees not concerned with the quality of the completed order, they tend to make customers feel rushed and not valued. Like the customer is an inconvenience. Every time I've come here, our order has been wrong, even to the point that my sandwich is so cold that the cheese they put on top is just as cold and flaccid. I really wish the General Manager of this location would go to ChickFilA headquarters and be completely retrained on how this brand desires to be perceived UPDATE: I've had an extremely pleasant conversation with Matt, the owner. His response is EXACTLY the reason why I love giving my business to Chick Fil A!!! Such great customer service. Because of our conversation, and his commitment to excellence, I am changing my stars from 2 to 3. I plan on visiting this location several times in the coming weeks to evaluate if changes indeed seem to being made. I'm honestly excited. Chick Fil A is seriously one of he best businesses out there. I'm rooting for this location!!! read more

I live in the South, so I consider Chick-Fil-A to be somewhat of a "Modern Southern Staple." This location tarnishes the reputation that CFA has worked so diligently to earn and I am fairly certain after my experience, I will not be visiting a Chick-Fil-A ever again. Today I went through the drive through with two friends and we each ordered one item as a meal. After paying for the meal, the order was entirely wrong, and the failed to hand out the drinks. We pointed this out politely, and Samuel attempted to remedy the situation. He handed out the drinks and we decided to check the order. It was entirely incorrect and not one of the entrées was correct. We asked for them to fix it. After spending 5 minutes correcting their staff about our order, we finally had our meals (or what we thought) and we were on our merry way. 5 minutes later and we're home, and there is no sauce, and one of the entrées turns out to be incorrect. I called the location and spoke with Desiree. She argued with me at length about my order and berated me about asking for a manager to call me. Desiree is not only horrible at customer service, but she should not work in any supervisory capacity at all. The owner, Matt, has some serious staffing issues on his hands. If not fixed in a timely manner, he is going to have a failing restaurant as well. The reviews on this place are correct. There's a serious attention to detail at this location, especially in the drive thru. Avoid this place like the plague. read more

I love me some CFA! So glad that there is one so close to me. I've always had really friendly and professional service here as well as consistent, quality, food. The Chick-Fil-A delux sandwich is hands down my fav with the CFA sauce. Their waffle fries are simple which might bother some people but I actually appreciate that they aren't over-salted. I really love everything here, chicken nuggets (even the grilled ones!), breakfast burrito, mini breakfast chicken biscuit sandwiches....CFA is the only fast food I trust! read more

Chick-fil-A - Forgot to take a picture before I started devouring it. Chicken delux (lettuce was taken off due to personal preference). - Fast Food Near Me - Bothell, Washington

Stopped in for breakfast. Matt was very courteous and friendly. I ordered the chicken burrito meal. I still believe it is the best item on the menu. Give it a try read more

During alllll the quarantine Pandemic what a pleasure to have such friendly staff!!!! Great food a bonus

Not bad, overpriced for a basic chicken sandwich though. Great chicken but not enough sauce. Overhyped for sure. read more

My Grandson and I went there last night. We got grilled chicken sandwiches. The chicken had a chemical taste, the bacon didn't taste or look like real bacon and the waffle fries were not crisp and nice. Like my Grandson said, "The only thing good about our meal was the soda pop ". We will never go there again. It was a big waste of money. We had to go get ice cream at Baskin-Robbins to take the taste, from our lousy meal, away. read more

The girl at the drive-thru taking my order was professional and very kind. My order was prompt, and my spicy chicken sandwich was really juicy. They definitely make you feel wanted at this location. Thank you for the top notch service!! read more

I was there on time for breakfast but the people in front of me took too long and AT THE STRIKE OF 10:30, the girl was out there and switching the signs to lunch and wouldn't let me order. No mercy! read more

The hype has definitely died down so it's not as crazy as the first few days. That being said, I'm still consistently getting wrong orders in the drive thru. My spicy deluxe came with no cheese, no lettuce and no tomato.. AKA just a spicy chicken sandwich. I'm guessing something was lost in translation and they ordered the spicy chicken instead of the spicy deluxe. Also was given the wrong sauces. Really disappointed as this is the first meal I've eaten all day (it's 8:30pm and I've been up since 8) and, really, I expect better.. especially when there aren't a ton of customers. Getting the wrong food when I'm hangry really gets me Food is still good but inconsistency really gets on my nerves. If you do come here, make sure to double check your bag and order before you drive off. Edit: got a pm from staff. They were great and say they're working on improving. read more

Curbside pick up is a total disaster will never do this again I've been here over thirty minutes half of which says my order has been ready. Do it right or not al all! read more

Color me disappointed. I am a fan of chicken sandwiches and have been so excited to try CFA. Ordered Spicy chicken deluxe. Knew it could not be cooked to order, as it came really fast. Bun is blah, cold, chicken was not warm enough to melt the cheese. Fries were warm and awful before I could eat 1/2 of them. McD or Jack has a much better crunchy chicken. Service was quick, table was kinda dirty and we only one of three people in there at 2pm. Sorry. Wanted it to be amazing. read more

To the cocky little 16 year old running the drive thru window who smirked when he told me they were out of Chick-Fil-A sauce, way to ruin my night. When I asked the manager if there was any in the back he simply said "I dunno, sorry sir". Really?!? are you sorry? I mean how does Chick-Fil-A run out of their own sauce? While eating my meal sans Chick-Fil-A sauce, I came to the realization eating my mediocre spicy deluxe, that your food just really isn't that good without that magical sauce. It's like eating pancakes with no syrup. It's a tragedy. If you want to keep customers rolling in I suggest you figure out how to perform a proper inventory or keep a tractor trailer out back with extra sauce at the ready. read more

I don't understand the appeal of this place. The food is horrible. Stopped in for a quick snack of mac and cheese and fries. The fries were undercooked and void of any seasoning or salt. They made a point to ask me if I wanted sauce but then didn't give me any. Mac and cheese had a burnt crusty film in it. I ended up just chucking the bag in the trash outside. Yuck. Why do people like this place? I don't get it. read more

I love Chick-fil-A (in the south). This is the pnw however so although the workers say my pleasure the fact they lack eye contact when saying it reminds you where you are. My frosty lemonade was good. The 8 piece grilled nugget only had 7 pieces. And sadly the cookie was hard as a rock but I didn't notice until after I had already left. read more

Usually I like this location but lately the wait times have been ridiculous & the last two times I've been my order has been wrong. Good luck! read more

Great service, fast and clean! Managers did a great job helping out during the rushes as well! Overall great experience, will defiantly return! read more

First time to eat here via drive-thru. I thought I'd never say,but this is my new favorite chicken joint. The spicy sandwich was wonderfully tasty like a chicken sandwich should be. Meat to bun ratio just right. Liked the waffle fries too and their sweet tea light ice way better then my past favorite Popeyes sweet tea. Pleasantly surprised all the Hype about this place proved true to the quality and taste. Also nuggets are true chunks of chicken unlike the formed ones from "Ronalds Mc's" nuggets. read more

This chick fil a is the absolute worst compared to lynnwood or Kirkland locations. Always so slow, always half missing order, workers that are absolutely clueless on what customer service is. The lead at this location is LACKING. As a former employee to the chick fil a company (years ago in the south) I know corporate wouldn't be happy if they decided to visit this location. I paid with a $10 bill one time and the male in the drive thru line told me he had no cash so he decided to try and give me 8 dollars of change in COINS, I refused to take it and told him he needed to do his job and call over his walkie talkie and tell them he needs cash for change in the drive thru line and he was shocked I told him how to do his job. It's called customer service and doing what's right. It all comes down to the manager and not communicating what is required of the job they have at each station that day. Sad because this is now the closest location to us and I dread when my kids want chick fil a. We ordered via their app one morning for delivery and waited 1.5 hours without a single update, I called the store and they didn't even know that someone from the previous night left the chick fil a delivery ordering app on and let several orders sit with no answer that morning as to if they were going to actually deliver them or not...... told me they didn't have a driver that morning and wasn't sure if they could get us our food. So many things slip through the cracks at this location, this isn't a 5 star chick fil a at all. As a former employee to the company when I come across locations like this it's really sad how they make the chick fil a name look bad. Get it together Bothell chick fil a!!! read more

The worst Chic-fil-A I have ever been to in my life. The one thing that makes the franchise great is the consistency but this location was horrible both times I went. I went late night chicken was small and cold on my sandwich didn't even eat half of it I gave them a pass because it was late stopped in for breakfast the next day same small stale chicken pieces in a hard biscuit. Just a big let down this locations needs a lot of work on quality I don't write reviews often but I had to on this one. read more

Cold food tho it was really quick would recommend Kirkland chick fila instead 9:14 September 22 2022

Fries were cold. Sweet tea is never sweet and always very watered down. Nothing like the sweet tea that I've had at many other Chick-fil-As. Total disappointment. read more

The best spicy chicken sandwich, hands down. I'm so glad this counter-culture fast food restaurant has been able to survive in the PNW. I crave it all the time. Especially on Sundays for some reason. It really makes me feel sorry for guys like Jack who have to keep this guilty pleasure a secret. I recommend you ask for barbecue sauce to go along with the fries. It's the perfect complement. read more

Worst I have ever been to takes for ever to Order then for ever to get your food and the food isn't no good then old people blowing there nose can't even eat that's what's a bath room is for read more

First and most likely last trip to a Chick fil A....waffle fries were cold and limp. Should had known sandwiches were prefabbed ahead of time when the gal presented my order before the cashier even finished getting my our drinks and charging our credit card. The De Lux sandwich was served on a pretty tasteless untoasted bun with a listless leaf of old lettuce. Chicken patty was decent size but luke warm and way under seasoned. Chicken strips, ketchup and soda were probably the only good things about this underwhelming visit. Fries and fried chicken sandwiches at McD or at the Colonels are way better. No way this CFA can compete with 5 Guys across the road, MOD Pizza a couple of hundred feet away or even Taco Time on the other side of the street. Definitely did not live up to all the hype of people waiting in long lines at the Bellevue location...what are these people thinking??? read more

Waited in line for over 20 plus minutes, get to the window and she said I don't have an order for you REALLY then they said I would have to wait even longer, no thank you!!! They never seem to know what's going on over there. The food is always cold and old and they are extremely stingy with ketchup and mayonnaise. This is a horrible location. They need a whole new staff and management team. If I could give zero stars I would. read more

Finally got around to giving Chick-fil-A a try via Doordash. The sandwiches showed up very hot do the the unique wrapping that holds in the heat. I have to say that's one yummy chicken sandwich. The waffle fries are great and taste like fresh made fries not frozen. With my 2nd order I tried some of their nuggets. They were very good also, my only complaint is the BBQ dip packages are very small, about 1/2 the size you get at other fast food places. read more

First off, by being a fast food chain. This place is phenomenal! Their service is beyond standard expectations. They walk around making sure you have water, sauce and napkins... AND it's not even a restaurant! No place on earth like heaven and that's what Chick-fil-A really is! read more

Went through the drive through and they repeated my order. Same at the window. Got home and half was missing. Called the # on the receipt. On hold forever then left a message...the answering # said I would get a call back but of course, I DID NOT. Out $10.89. read more

Cody was awesome! Really appreciated his caring interaction in the drive-through. Was personal and fun to talk to which made my chick fil a experience a great one! read more

I would do a 5 star but I would say they need to work on the curb side pick up part, the staff always seems lost in trying to find the car they are delivering to and there is only 2 spots? With everything going on they need a better system read more

This location is a hit or miss... I tend to stop by here after work later at night and sometimes I get my order right but other times they will forget an item that I paid for. This has happened 3 times now so make sure you always check the bag before you leave. Besides that, the staff at this location is great. Always friendly service. read more

Best fast food & customer service around by far! Unbelievable job guys. Well done as always. No fast food place comes close to them.

I just went through the drive-thru and cody was there ready to greet me he was amazing. very personal and funny and seemed very comfortable which was amazing. he made my day and was super funny. loved it! read more

Tasty fresh food. Great customer service, tried multiple location in the Washington and they all seem to have great customer service. Great company. read more

I love their sandwiches but I would rather drive to Lynnwood than to this location. My group and I (3 of us in total) waited cover half an hour for our milkshakes. Still they did not come. I went up there and they said they already sent out the drinks. Okay but we didn't get them. After looking at our receipt 3 times did they finally say that they were in the wrong. I wasn't even upset about it until they tried to tell me that they already gave it to me. I think I will just drive the extra 15 minutes to go to the Lynnwood location. read more

I have only had good experiences with the food here! That being said the customer service could be better, I feel like I'm talking to a script when I order, not a human. The food here always comes out hot and crispy for me :) I tried the original iced coffee for the first time a month ago and absolutely loved it- it was better than I expected from a fast food joint. While I know the locations can do nothing to help the rewards program, I do wish it was a bit easier and more intuitive. read more