We have a small dripping leak in the discharge pipe of our basement sump pump system. Manny came to inspect the problem. He is extremely professional. He quickly found the problem and explained to me what it will take to fix the problem. He is great. Thank you very much, Manny. read more

Adam was very knowledgeable of the problem that I was having. Very respectful and kept me informed as to what they needed to do. He left my bathroom sanitized and clean!!! read more

I called and inquired about someone coming out to check out a leaky pipe in my basement. Mike came the same day and fixed the issue in a timely matter at a price I didn't mind paying. I will definitely recommend their services and use them again read more

We had to call for an emergency plumber the Saturday before Easter and these guys came out and cleared our sewer line. That night we found out there was a broken pipe underneath the house. They gave an estimate for the additional work and gave us time to decide if we wanted them to do the job. We decided to go with them. The team worked diligently and thoroughly. They did everything they said they would do and were very friendly too! Rob and Brandon took really good care of us and I highly recommend them! Thank you SO much for your professionalism and care. read more

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Ran into an issue with two toilets! Both Mike and Andrew were able to come out, replace one and fix the other the same day. They both offered some additional tips regarding other plumbing/sewer related concerns! I highly recommend Chicago Sewer Experts! read more

I had Brett install two new Toto bidet style toilets and two new Toto toilets in a different location. Though the job took much longer than originally planned, he was very thorough, conducting multiple supply runs to ensure that he installed the proper components. They were very competitive with their pricing but more importantly I am sold for future projects on their follow through. read more

We called and made an appointment, and was given a 2 hr window for their arrival (9 to 11). The tech called at 9:30, said he was 30 minutes away... He finally arrived at 1:15PM. We had to call and ask what was going on multiple times, only to be told he's only 5 minutes away each time. When he arrived, he quoted us significantly more to fix a leaky faucet and a clogged drain than what the representative had said was their maximum. Also, didn't know how to turn on our shower. We ended up thanking him for the estimate, and continuing our search elsewhere. I hope this company learns to respect their customer's time and becomes more forthcoming in their communication. read more

I'm very disappointed that a company that gets a five star review is not able to return a phone call. I inquired about a quote for some work on Yelp and received a message to call for an appointment. I did that and asked for the gentleman that sent me the message. A young lady answered the call and said he was on the other line. She took my name and number and said he'd call my back. That was Wednesday & it's Sunday evening. This is the 2nd company with a five star review that never bothered to call me back. Maybe I should start with the one stars & work my way up. read more

My father asked for help on an industrial job in Chicago. The co-owner Joe showed up and said it was clogged and who do I bill for the job? My Dad asked for the camera shot and Joe said he didn't have one. My Dad asked what am I paying you for then? Joe disappeared and didn't follow up on the job. It seems like this business is very dishonest. This can't be the first time. read more

The team of Geo an Andrew were wonderful! They communicated well about the time of their arrival and the prospective measures which could be taken to fix my drainage problem. I live in a unit with old pipes and it's not the easiest scenario. The job was completed quickly and the service amazing. They were certain to clean up after their work leaving the area spotless. Great customer service! read more

Needed temp cartridge replaced in bathroom. Response time was quick and very efficient in completing project. Manny did an excellent job in repairing project. Will be using them as go to for plumbing issues. read more

Adam was great. Fixed the problem right away and provided helpful tips. He came the same day and was very straightforward and helpful .

After having 4 other plumbers fail to figure out why our first floor toilet line was filled with gravel and wasn't draining properly, Brett's patience allowed us to solve the mystery. A prior contractor had installed a toilet for us a year ago. A week later it wasn't draining properly. A prior plumber tried to use a rooter to get the rocks cleared out of the line. Unfortunately the rooter got stuck. That plumber jack hammered through the floor and cut through pipe to retrieve his equipment. He never solved the problem. We couldn't use the toilet for the past year because the gravel returned. Recently we heard rats under the floor. I was pretty sure they were in the sewer line. Brett came and reopened the line in the same place the prior plumber did. He saw lots of gravel. He used a hydro-jet to move as much of the gravel down the line as possible. He sent the camera down the line. It was clear the rocks were still coming into the line but there was no break in the pipes. His patience allowed us to figure out that we needed to see more of the line to the right of the toilet at the start of the line. He dug that up and low and behold, he discovered that the end of the pipe terminated without a cap. It had been installed with just duct tape at the end letting gravel into the line. Rats hand been hanging out there and likely dragging rocks into the line too. Brett's jackhammering and hydrojetting scared off all the rats and cleared all the gravel and he was able to cut off the old line and replace and properly cap it. Brett has a tremendous work ethic. At various points he was lying in a pit filled with sewer water reattaching our pipe and never complained. He was so polite and maintained a sense of calm and a sense of humor. He was willing to listen to us and help us take time to investigate the line to figure out the issue. He is a terrific human being with unparalleled work ethic. Brett was able to resolve what 4 other plumbers could not. Thank you, Brett! read more

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I couldn't find a bad thing to say about these guys if I tried! After several back-ups in my bathroom I learned tree roots were growing in my bathroom pipes and I needed emergency repair ASAP. Found these guys on Angie's list. The response time was incredibly fast. The diagnosis was spot on and they got right to work. The entire team of guys worked quickly and provided updates and visual evidence of work done every step of the way! The highest high was Joe, the boss of the operation. He's so incredibly knowledgeable and thorough. Worked with me on pricing and didn't compromise the quality of work one bit! Even when the scope of work grew (because the problem was MAJOR), Joe kept me calm and reassured. He delivered everything he promised and then some. From my initial call to their final clean-up (which was done exceptionally well btw), Chicago Sewage Experts was top notch! Book them! You won't regret it! read more

Great service. Very fast response time as we had an emergency in our building with a bursted pipe that caused flooding. They were responsive and very quick to access the problem. Very professional and reasonable price. read more

I had issues with a hot water heater. Adam came over to diagnose. He did a great job of calling up the manufacturer and arranging for parts to be shipped. Bonus realizing that it was still under warranty. Not knowing how soon the part would be delivered, Adam was able to schedule quickly when it did arrive . Credit to Adam for his hard work. read more

Our hot water heater went out in September, 2020. I called Chicago Sewer Experts and a guy named Adam came out. I paid $1,295.00 for a new hot water heater. It had a one-year labor warranty and a 12-year parts warranty. In January, the new hot water heater failed. Adam came back out. Although the heater was only 4 months old, he insisted that I pay him--a personal check made out to HIM, not the company. He couldn't figure out what was wrong and left. The next day he was back and took the unit to Home Depot and swapped it out. He installed the new unit, and then wanted a check for $300--made out to him. I didn't have that much, so I told him I would pay him $100--just to get the new heater and get rid of him. I wrote him personally a check for a unit that was clearly under warranty. As a parting shot, he said that he would never, ever come back out, regardless of any company warranty. In summary, Adam shook me down for $100 for a hot water heater that was only 4 months old and under warranty. He vowed not to honor the warranty in the future. There is no way on earth that I will do business with this company again. BUYER BEWARE! read more

After this very bad rain we have had for the past 3-4 days, our basement started to flood really bad. I thought I would need a sump pump installed. Antonio and Z came out and assessed this situation and it turned out what was causing our basement to flood was a cracked pipe. The turn around to fix the situation was exceptionally quick. They were transparent, professional, prompt, and did an overall stand out job. Thank you again Antonio and Z. read more

Installed a couple of Kohler toilets in our condo. We appreciated that they... - were able to provide an estimate - very communicative before, during and after install - worked as quickly as they could through typical install time issues - cleaned up after themselves and were respectful enough to leave soiled footwear at the door - returned to fix an issue with one of the flush valves that was not as apparent during initial testing - priced fairly read more

Joe and team just left on a holiday and solved the problem. Our kitchen sink in a condominium building of 16 units filled with black sewer type liquid. Sent the snake 50 feet into the building common pipes and found the clog. Did it three times and also made sure to demonstrate that problem was resolved. They were friendly, down to business, funny and most importantly, diligent problem solvers. They came out same day and I highly recommend using these guys if you hate BS and want the problem solved for a reasonable, fair price quickly. read more

Chicago Sewer Experts - Kitchen Sink Backup - Plumbing Near Me - Lyons, Illinois

I struggled with leaving any remarks regarding my experience with Chicago Sewer Experts, but I can't get pass this experience. After contacting the company we scheduled for Tuesday at 11:00am. On Tuesday, Brian called (about 8:45am) and asked if they could come early. I happily agreed, well Gabriel did not show up until 11:45am. When he arrived he really did not check anything. I mistakenly showed him the video of the sewer water back up I experienced and he started some small talk, but never looked in my drains, didn't check the plumbing (i.e., flush the toilet. I literally asked, "are you going to check the drain to make sure there is not blockage?" he shined his flashlight from a barely crotched position and said, "do your toilets flush, if so then there's no problem". He then started throwing out costs, so of course I asked if I would have a written quote. Gabriel went to his truck for about 5-7 mins and then asked me to come outside so he can show me what they would need to do. Let me say that my home is 1248 sq ft. My chimney stack sits about 1/2 in the middle of my home, Gabriel told me that from the chimney stack to my grass area in front of my home is 52 ft. Nope, I am having a fence installed tomorrow that is the entire length of my backyard and it is 52 ft. Secondly, he seemed to be pulling numbers out of the air and this quote that he left me does nothing to support his "estimate"...hold on to your pants: "to haul away dirt and install double check valve with pit and sewage pump $14,000 and then overhead sewer is putting a basement pit and hook up with the wall outside 21ft then clay pipe approx 52ft ($21,000)". I am really curious where Gabriel came up with these measurements and costs. Anyway, I have had 2 other companies come out and no one has come even close to either of these outrageous estimates and yes, both companies have 5 stars on Yelp. Maybe if he actually pretended to look around the basement, he would have discovered that there is a sewer drain at the front end of the basement, eliminating the need for the type of digging he suggested, both of the other companies noticed the drain, asked me to flush the toilet, got on their knees and looked in the drains and finally suggested it was a much more effective method to work from the front drain to stop the water from the street. Sorry this is so long, but I wanted to give the full picture. read more

I, like others, didn't love the auto-reply on yelp, but had no difficulty reaching the team by phone or getting an estimation scheduled. I'd said I was tentative for the next day, and they followed up the next morning to see when I was available. After their scheduling team gave me a window of availability, Ed called exactly at the start of that window to say he'd arrived. Once in the bathroom, he was able to provide an estimate that was well within the range we'd been quoted by others for the leaking toilet. He assessed the situation quickly, and ran out to get an additional part for the toilet repair. He made the repair quickly and professionally, being careful to lay down plastic for debris, and cleaning up all garbage when he was done. He then walked me through what he saw, a couple other things that could be addressed in the future, and provided some recommendations on a low cost toilet option if we wanted to upgrade, and the cheapest way to get it installed. After struggling to get anyone to help us out and a failed repair attempt from a different company, Chicago Sewer Experts had the whole thing handled in under an hour, and provided great customer service. They jump to the top of my list for future plumbing work, I had a great experience! read more

Didn't call back when we requested emergency service late night so, I would never call them in an emergency again. On top of that, they tried to charge us $1500 for replacing our ejector pump when we knew our neighbor did the same job for about $900. And now I especially regret using them since they botched the job (didn't seal it properly so there was sewer gas stinking up the place). Had to have a real plumber (Noel at Five Plumbing LLC - excellent plumber!) come and fix it. read more

After discovering issues with our plumbing, namely a foul smell and slow drainage, we were contacted by A1 through HomeAdvisor/Angie's List services. After explaining our situation, they scheduled someone to come out immediately. Within 2 hours a crew was at our house. The crew was 2 men, named Joseph and Justin. They were quick to survey the house and came up with a plan to address the issues. Joseph was very good at explaining what they were doing and how it would help with the problems. They explained the system and their efforts, as well as ongoing solutions we could use to keep our plumbing in good condition. The work was done quickly, and they cleared up everything. Very professional and personable guys! We will keep them in mind for future plumbing needs. I happily recommend their services! read more

Geo came out to fix our sink that was leaking and our toilet that was running. He came into our home with respect and great energy. Very professional. He was quick and efficient. Will definitely call him back if we ever need anything else done. read more

The disposal was clogged. They got it operating again and gave some basic advice on maintenance which I followed. Thirteen days later I had the same problem and called another plumbing business. They found a problem that hadn't been discovered or addressed by Chicago Sewer Experts. I will not be using this company ever again. read more

On a Sunday (of course) I was at the grocery store when my wife called me to tell me every homeowners worst nightmare... the carpets in our basement were soaking wet. I called every company I could find and Brandon at Chicago Sewer Experts was the first to get back to me (well actually not the first, I had a guy at a company I had previously hired tell me it would be $650 minimum for him to come out and that there was a high probability he would charge me that much and not be able to do anything). He quickly got to work, found the problem (burst pipe in the walls) and one trip to the Depot later it was fixed, with extra insulation to protect it from the Chicago winters and a new shut-off installed so we could keep the line free of water during the colder months. He was very reasonable and transparent with the pricing every step of the way, and also gave me a great recommendation for a restoration company that would work with me to make sure the house would be restored to its original condition before the water damage and that there would be no mold or rot in the walls. Would definitely recommend and will hire again. read more

If there was an option for zero stars this would warrant that. TLDR; They do not care about the quality of work, or getting the job done. If they break something at your place it will be at your expense and even if it isn't they will not remedy the situation. Had Brandon from A-1 Sewer Experts come out on 6/18/21 for an estimate to fix a corroded pipe among other things. I paid him half the cost ($933.40) that day and he came back on 6/22/21 to do the work. The job took much longer than expected but they completed, and I paid them the remainder of the cost ($933.40). I had not moved into the unit yet, so when I went back next, I realized that the part of the pipe they had replaced was leaking. I tried to reach out to the technician directly but had to go through the office once I was ignored. After two missed appointments Brandon finally came back out on 7/8 and slapped on plumber's glue and applied some spray hoping to stop the leak. The leak hasn't stopped, it got worse, but I was not even able get in touch with anyone at the office on 7/16/21. I called the office for four days and they would tell me someone will come out, but no one ever calls or shows up. The last two times I was accused of not picking up their calls or replying to their text messages when they never reached out and were calling and texting the wrong number. I spoke with Adam (supposedly a supervisor) on 7/15 who assured me someone would come out and once again no one showed or called. Finally got in touch with Anthony (Brandon's apprentice) on 7/16 who told me there has been issues with scheduling and that they would come out on 7/21. I confirmed with Anthony on 7/20 that him and Brandon would come out the following morning, but no one showed after they confirmed being on their way at 9:17am on 9/21. It is now 7/26, over a month since they created the leak and it is still not fixed, not do they seem to care to fix it either. read more

Don't waste your time with this company. I had an emergency leak that caused damage and informed them of this. They scheduled someone to come out to inspect and fix the leak the next day at 3pm. That morning, someone called and said that they couldn't uphold their 3pm schedule because everyone was busy fixing "emergency issues". So essentially, they skipped over my job which I told them was urgent... Fine. So the guy asks if he can instead come by the next day at 9:30am. I told him that it was urgent and he said he understood. The next day comes and no call or text. I called him and no answer. I called their office and they said they didn't have anyone else who could come out. This is ridiculous. Avoid them at all costs and go with someone else. read more

Very reasonable rates for an emergency leak repair. Had a plumbing technician out within an hour of my call. Will be my go to company for any future plumbing issues. read more

Great customer service. Went above and beyond to diagnose issue before having to go into an expensive project. Got it done quickly and very efficiently. Highly recommend. read more

Adam and Hector were incredibly kind and helped explain what was wrong with our sink and tub before doing any kind of work. They gave us options and really helped us make a decision that was in our best interest. They worked so quick and were in and out of the house in no time. My sink and shower run better than ever and I cannot thank these guys enough! Great customer service! read more

There was a foul smell coming from the drains in our house for quite some time. Adam and Hector came over within an hour of my call which was great! Very professional and took the time to explain to me what the issue was, they fixed the water lines throughout the house. I'm very pleased with their service and communication with me and will definitely be requesting them again for future issues! Awesome job guys! read more

Reached out to several plumbers and Chicago Sewer Experts were the only ones to follow through when they said they would, arrived on time, our tech Mike came in with a fair estimate and was able to address our issue the same day. He was friendly, wore booties and a face mask. Would highly recommend them and will be calling them again for future plumbing needs. read more

I had work done at the restaurant I manage, they did excellent work on multiple jobs we had done. Will continue to use them for all of our plumbing needs. Rob was especially great to me and went above and beyond. read more

Our kitchen wasteline suddenly backed up, causing an awful odor and our need for an emergency plumber to fix it. Chicago Sewer Experts quickly dispatched a plumber (Mike) in under two hours, who assessed the situation and made us feel at ease about the resolution and likely cost. While in our home, he also installed our garbage disposal, which had been on our to-do list for awhile. Mike helped make an otherwise stressful situation painless with his professionalism, expertise and friendliness. We will definitely contact Chicago Sewer Experts for any future plumbing needs. read more

The Worst service! In last moment when supposed to be , but didn't. Called will not be for one hour before supposed to shut down water. How to can trust company who refused to come in last moment!!!! read more

Prompt and efficient service by Joseph and Brandon with our master shower issues. Thank you!

We called the day prior for drainage issues on several sinks and the replacement of a sump pump battery. Geo came the next morning and troubleshot each drain quickly, and provided an assessment of the sump pump that gave us a few options that were cheaper than other plumbers who had taken a look at the set up. Would recommend to anyone. read more

My apartment complex had a clogged drain in our basement. I called at 6PM on a Monday and the super helpful receptionist scheduled a visit for the next morning. Joseph and Robbie came at 10:30 on the dot- with ample warning and fixed our drain within 15 minutes. They were both super professional and friendly. A job very well done- problem solved! Thank You! read more