Well, if there's ever a bright side to having a plumbing emergency it's finding a reliable, friendly, efficient plumbing company. Manny was at our place within an hour of my calling, was very respectful of our home, and did a thorough eval before recommending a plan of action. Not only was the problem resolved quickly but he was kind and informative throughout. And unlike some other emergency plumbers they did not capitalize on our vulnerability and charged a very fair price. Highly recommend. read more

Another plumber who came highly recommended quoted me $3,000 for what he said would be a massive fix requiring breaking and re-pouring a bunch of concrete in my basement. Suspicious of this assessment, I called Chicago Sewer Experts. Though it wasn't an emergency, Manny the plumber was at my home within a couple of hours. He instantly fixed my problem for free by turning a knob. I asked him to install the new toilet I'd already bought on the advice of the other plumber, and he did it quickly. When he needed additional parts, he rushed out to Home Depot to make sure the job went on. He was polite and professional and also wore a mask and observed social distance. If I could give more than 5 stars, I would. read more

Got to my house fast! Fixed my problem right away at a great price. I'm grateful and I'd use them again every time!

Where quick, and found issues didn't know we had, the gentleman were knowledgeable and professional. Resolved issues quickly and cleanly. Would recommend!! read more

Literally messaged me within ten seconds of seeking urgent help on Yelp, Brandon came within an hour, and he worked diligently to figure out my ceiling leak. He was friendly, honest and professional, and solved the problem quickly in the middle of my work day. Cleaned up afterwards as well! read more

Mike and Ed are very knowlegeable and courteous. They installed an ejector pump in my crawl space in Lansing IL. They were quick and thorough! I recommend they be given raises! P. Nickerson read more

The plumber got stuck dealing with an emergency call in the AM so completely missed the morning window I scheduled them for, which was fine had they kept me informed. I called several times asking about an ETA and each time the lady who answered my call seemed more annoyed and became more rude and unfriendly. I was looking to replace and remove two old toilets, so my situation wasn't urgent, but it was still an unpleasant experience. I had also asked the plumber who came for the inspection for the appropriate rough-in size of one toilet, and was told the incorrect size, which required a few extra trips to Home Depot to order the right size. The plumber that did the install was efficient and installed both toilets in under 2 hours, so no complaints there. Overall I'd probably look elsewhere next time I have another plumbing need. read more

I am currently going through an inspection process to purchase a property so I was looking for JUST a quote on how much it would cost for them to come out to do a sewer scope through the toilet. Within 12 hours, I received 4 phone call from Chicago Sewer Experts (all different people trying to push me to get me on the schedule AFTER specifying that I just want a quote for the sewer scope). Haven't worked with them yet, but I shouldn't been called that many times being asked the same questions. read more

Brandon and Andrew did a fantastic job of clearing a bad clog on the main drain, they even got on the roof! Above and beyond. Thanks for the good work. read more

Hi! They came when expected, worked well and quickly, were very knowledgeable, and were patient with my questions. Having the ejector pump replaced on the fly like that spared my tenant (and by extension, me) a truly -filled nightmare. So, hey: thanks y'all! read more

When selling my Chicago home, the buyer requested a main sewer line scope inspection due to the number of trees surrounding the home. They contacted Chicago Sewer Experts. Instead of sending the camera through the main sewer line located in the garage, the CSE plumber went through the first floor toilet. The so-called "expert" had no idea that the main sewer line cleanout existed only a few feet away in the garage. He didn't even look. Instead, he removed the toilet and didn't bolt it back on properly. This caused water to leak down to the basement floor from the ceiling above. He falsely claimed that this resulted from a crack he allegedly found in the main sewer line and flushing the toilet. He quoted $4,200 to repair the crack and stated it would entail breaking up our concrete basement floor and cutting into the cast iron sewer line found in the basement. We have never had any issues consistent with there being a crack in the main sewer line. No slow drains, clogged toilets, sewage coming through the floors...NOTHING. The CSE plumber even asked if we were having any issues, yet. NO! We knew this guy was lying and called our personal plumber out to address the now leaking toilet and refute CSE's inspection. Our plumber easily cleaned out our main sewer line, bolted the toilet back on (one bolt was conveniently missing after "Chicago Sewer Expert's" inspection) and confirmed that there were no other problems with our plumbing. Additionally, he confirmed that no water is coming up through our basement floor from flushing the toilet as the CSE plumber stated. The water came from the loose toilet. The charge was about $400, not the $4200 that Chicago Sewer Experts were claiming. As a result of their scam inspection, the deal will most likely be killed. THIS IS A TERRIBLE Company that lacks integrity and plumbing knowledge. Providing sewer line scope inspections for people buying and selling homes allows them to exploit our fears and vulnerabilities while pitching costly and unneeded main sewer line repairs. Their negative Yelp reviews combined with their D and F Better Business Bureau ratings should be enough to convince you to Avoid Chicago Sewer Experts at all costs. The only expertise they possess is in conning consumers out of their hard-earned money. read more

I had a major plumbing issue with a clogged grease trap, that led to pressure in my pipes, causing a break inside the wall. Geo, and Andrew came out, and they were EXTREMELY professional. Found the issue within about 20-30 min. Found the exact issue, and solved it. They have great payment options as well, was able to use AmEx. Would use again in a heartbeat!! read more

I will give 2 stars only based on their responsiveness. They were very quick especially for a Friday evening. However, once they were onsite at the property (my tenant, so I could not see first hand) they proved to be the exact opposite of a company I want on my go-to list. I needed a new sump pump and they were quoting me a pump for nearly $700 when I could find it for $200. I explained I don't want that brand but one for less than $100. After "going through all their coupons" they could bring it down to $550. Give me a break. Not only did they not listen to the request, but they didn't even attempt to work with me. My zip code is not 90210. Steer clear. read more

I called them twice yesterday for an emergency plumbing issue. Both times provided all of my information and was told someone would call me back in 5-10 minutes. Needless to say, I never received a call back from anyone. read more

at this point my jobs have been rescheduled 4 different times with no advance notice by anyone. for this job, installing a drop in sink, i had a scheduled appointment on monday, jan 8 between 8 and 9 am. i was called at 8:45 am to be informed i had to reschedule my appointment "because we got too many service calls this morning." i asked if an appointment took precedence over call ins and told it didnt and could i reschedule. rescheduled for thursday, jan 11 between 9 and 10. i was called at 9:30 to be informed that the person who installs under mount sinks and cut countertops is not available. i said i dont have an under mount but that i have a drop in. the associate said they were misinformed.... though i never quite got by who. it has always been a drop in. she said she is going to call the supervisor and get back with me in an hour. an hour comes and goes so i call. i was told she was going to call the supervisor and get back to me in a few minutes. an hour comes and goes and i call in only for the call to go to voicemail. i said i guess my definition of an hour and a few minutes is completely incorrect and could the supervisor call me directly. i waited 3 hours and called and was told the supervisor had an emergency call and would call me later or tomorrow morning. i asked if there is an owner and could i speak to them. she said the owner is unavailable until monday and i said that's fine. so now... im awaiting the owner. read more

I called them and they sent a technician out within the hour. Manny was really knowledgeable and fixed my issue. I will definitely be using this company for any future sewer issues. read more

I wouldn't even give one star. My first time dealing with them: I called them to request service since they seem to have good reviews on YELP. Explained my situation. Though it was not necessarily an emergency, they said they could send someone out the same day: "plumber will be there between 6-7pm." I was told. 6pm, 6:30pm and 7pm... came and went. No show. Not even the phone call. First impressions are everything. I won't ever call them again. read more

The 2 workers that came to fix our shower faucet did a great job. shout out to Rob for being very understanding and informative when explaining the issue at hand. They wore masks when coming in. We had an issue where our water pressure in the shower was very weak. And they were able to fix the pressure and replace some old rusted parts in our shower. They were also timely when responding to any concerns or any emergency issues we had. I recommend! The price was very fair for the labor they had to do. read more

The most reluctant The most reliable, honest plumbers in the entire city! I had a pretty bad plumbing issue with sewage backing up in my shower and on the side of my house; was so freaked out, I probably would've done business with the devil. I was lucky enough to find this gem of a company, the came out and suggested we started slow by rodding and hydro jetting the pipes - it worked great (3 months so far so good). It wasn't expensive at all, less than $1,000. So grateful!!! read more

Brandon and Anthony came out the day after I called. They were great at explaining the problem and getting to the root cause of our issue. They installed a sump pump for us quickly. Would recommend! read more

Mike and Ed were a great help with my new home that I just bought. They completely re-piped the entire house with brand new copper. They were very efficient, knowledgeable and they also communicated everything very clearly and kept me up-to-date with their work. Definitely would recommend read more

Prompt call back and service! Completed work quickly and professionally! Came out on first day requested and were very accommodating. Adam was great to work with and did an awesome job! read more

Antonio was the best person for this job. He was kind, courteous and made sure we understood what the problem was. He made us feel comfortable about the process and we listened to his suggestions. Problem solved. If I ever have issues again I know who to call! Theresa Nichols read more

Brandon and Anthony did a awesome job taking care of me. Prompt emergency service that I highly recommend!

This team was great! They got back to me in a timely manner and were able to unclog the pipes in my bathroom and tub pretty quickly! (everyone else I tried calling said it'd be at-least 24 hours before they could send someone out) Adam and Hector were both very professional and answered all my questions to avoid future clogs. I definitely recommend. read more

Clogged main sewer line and flooded basement after big storm. Called and left a VM- Antonio called within an hour and assured me they wouldn't leave without clearing my sewer line and they'd "get it done right the first time" so that I wouldn't have to suffer this again. I scheduled for them to come between 8-9am the following day. Jonathan arrived around 11:30. He was very nice and answered whatever questions I had, but wasn't very responsive to what I asked. I asked him to go through the catch basin to rod (I had also explained this to Antonio the night before and he said that would be fine), but Jonathan ignored me and tracked in all the equipment mess inside anyway. He put the cam down the toilet, said my pipes are full of roots and showed me a blurry black screen. The footage before the black was also completely blurred out/nothing was visible on the screen. He out the rod in, but wasn't able to clear it. He said I'd need to replace the pipe and get a clear out in the front, $5,600. I paid $350 for rodding that didn't clear the clog and messaged Antonio about the cost of hydro jetting. He said $650/hr for a minimum two hours and the $350 rod job would be taken off the fee. I hired another plumber who hydro jetted my pipes for $500 and cleared the clog in less than 15 min. He showed me camera footage on his phone app that was actually visible and I saw inside my pipes - they're all clear. Jonathan had said my pipes were damaged beyond repair/can't be cleared due to root infestation and I'd need them to be replaced because of the roots. So much for that professional opinion. I'm so glad I went with a second opinion. ‍ read more

Robert was very knowledgeable and friendly and took time to explain everything. Also took his time to fix our clogged sewer system. Would use them again in the future. Would highly recommend. read more

Fantastic service. I came home to a burst pipe and didn't know where to begin. I looked up emergency plumbing and I came across Chicago Sewer Experts. Within 30 minutes, their call center notified me someone was en route and they called again to let me know he arrived. Tommy did a through inspection of what happened and explained exactly what he had to do in order to identify the issue and fix it. The entire process he kept explaining what was going on and even gave me a few tips along the way to prevent future issues. He ran out to get some supplies and when he returned, he got me fixed up in about 15 minutes. He clearly knew exactly what he was doing and how to fix my issue. Additionally, he was so kind and helpful, when I was a bit of a wreck about it all. I really appreciated Tommy's extensive knowledge and his client services. I would recommend Chicago Sewer Experts to anyone, really wonderful company and team. read more

Please don't advertise free estimates. I was told 2 times I would get a free estimate. They came over tried to light my water heater figured out the problem told me the problem. Nothing was fixed nothing was done to the water heater. And I was charged 185 for ten minutes of being there. I get you need to get paid but to say you give free estimates doesn't make sense to me. read more

My niece has estimate from another company. She called Chicago sewer experts out and got an estimate 5000.00 dollars cheaper. They did a sewer repair out front just before the sidewalk and also added a clean and check flood control for just the cost of the material. They also did seepage tile around the perimeter of her crawl space. Installed a new sump pump and sump pump pit. Had electric run to the crawlspace for the sump pump. They cored a hole to run the pump discharge pipe to the outside of the home. Chicago fire and water was already on site cleaning, pumping and disinfecting the crawl space due to a back up in crawl space. Chicago sewer experts were also able to get my niece a discount on this. They did a great job at cleaning up the work areas upon completion. Very competitive in pricing, were on the job when they said they would be, very professional service. Would highly recommend to others in my family and anyone else I know needing plumbing or sewer work. Thank you for taking care of my niece and saving her thousands. read more

Geo was awesome! Showed up within the hour and solved the problem quickly. Will definitely call them again when I need help!

I have used Chicago Sewer before, and they always take care of the problem, I had to call them the Saturday before Christmas, and they came right out, probably within a half hour, unfortunately the tech couldn't get the prsolved but worked hard to, i couldn't give him more time as i had to pick my 90 year mother up from the hospital to be sure we had Christmas at home. Well, on Tuesday the 26th, Tommy, who has been here before, met me here and said lets take a look well he sent the camera down the line, and just as I suspected the problem that we talked about previously and thought we could maintain with a prevented maitance program was now an issue. So we scheduled to dig up the problem area the next day. While they may not be the least expensive, they do what they say they work hard to get the job done and get you back to some normal life. Tommy is quite a hard worker and dedicated to making his customers happy read more

needed a plumber on a Sunday. they called back within an hour and had a plumber here not long after. Service was quick, efficient and reasonably priced (especially for a Sunday). read more

I requested an in-person quote to change out the plumbing in my bathroom in order to install a new vanity, including leveling the vanity. They were $250 less than other quotes I received, so I scheduled. The first time, the technician could not find the water shut off valves. After talking with my HOA, I scheduled a second trip out to complete the job. The technician never showed. When I called, they said they had no record of my appointment. We rescheduled for two days later at 8am. At 8:15, I got a call asking if my appointment was at 10am. It was not, it was 8am. The technician showed up around 9am, but didn't have all the supplies to level the vanity so had to make a trip. Ultimately, he ended up leveling the vanity with furniture pads, which is what I attempted to do myself. They should have told me they couldn't level my vanity if they didn't have experience in it. Also won't be using again due to their unreliability with scheduling. read more

Wesley was the technician and he did a wonderful job. Very reliable and continued working until the job was finished. I'm

Chris was my hero to solve a late night plumbing issue! A plumber came earlier in the day and was unable to solve the issue and recommended a $3,500 fix and upselling me on all sorts of issues. Chris answered the call and was able to fix the problem within 30 min! He was incredibly helpful and kind and was a plumbing genius and fixed my problems quickly. I will definitely be calling again if I ever have another issue. read more

I'm so grateful for Gabe at Chicago Sewer Experts. Gabe fixed a drain leak that I had already paid a licensed plumber to fix whom did a very poor job and charged me a premium price. Gabe was very knowledgable, very professional & very patient in showing me & explaining to me what the prior plumber did incorrectly. Gabe quickly came up with a plan to fix the leak effectively and as least expensively as possible without cutting into the wall & basement ceiling more than needed creating more expenses. I really appreciated his professionalism, knowledge, honesty & ability to tackle this job giving me a peace of mind knowing it was done correctly and as least expensive as possible. Thank You So Much Gabe Now I Can Sleep Well At Night! Problem Fixed! No More Leak!!! read more

Chicago Sewer Experts- specifically, Mike, did not disappoint. He came right out (in the middle of the night) talked us through everything and made us feel extremely comfortable given that we were out of town for the holidays. He was thorough and got the job done. I highly recommend this company and Mike. read more

Great service. Responsive and came our first thing in the morning to fix an ejector pit. Professional and clean. Would use again.

Can't tell you how thankful I am for Andrew and Tony at Chicago Sewer Experts. We had issues with our plumbing on a Sunday morning. They were able to come within two hours. Were able to explain all issues to me and walk me through possible solutions. Not to mention the top of line technology they are using to show me the entire piping I have. Extremely friendly, professional, and efficient. Can't recommend these two guys more. Thank you again guys!! read more