Just recently, I discovered that the three bedrooms in my house were infested with bedbugs. Not only did my family members and I see bedbug bites on our arms and legs, but also we saw them crawling and living in our pillows, bed sheets, mattresses, box springs, and wooden headboards. I realized that my family and I could not rid our house of bedbugs on our own, since we did not have the proper knowledge to do so. At the same time, I did not want to sign a contract for a specified period of time with a pest management professional. I went on the Internet to look for pest management professionals who specialize in eliminating bedbugs from homes. I found only one company: The Chicago Bedbug Experts. I called them and was pleased to learn that they offer a service plan that includes 3 visits to eliminate bedbugs instead of a contract. Also, I was happy that they answered some of my questions about bedbugs over the telephone. Our experience with them on their first visit was positive and painless. The Chicago Bedbug Experts came in a discreet vehicle so no one in the neighborhood would know that we had bedbugs in our house. They were very professional in the way that they answered our questions, inspected our bedrooms, and gave us advice. Even better, the first visit only lasted for about 1 hour, which was fairly quick. They really live up to their motto of "We offer quick, discreet, professional service"! Also, during the first visit, they offered us encasements for our pillows, mattresses, and box springs that do not allow bedbugs to enter or leave them, protecting our investment in our bedding. They saved our wooden headboards by treating them with high-heat steam to kill any bedbugs and to drive out any hiding in the cracks and crevices of them. In addition, they treated our steel bed frames with an organic compound to kill any bedbugs trying to crawl up our beds and installed bedbug traps under the wheels of our bed frames. For our second and third visits with The Chicago Bedbug Experts, I scheduled times with them that were convenient for my family and me. They also answered any more questions that I had between visits over the telephone. The second visit only lasted for about 30 minutes, and the third visit only lasted for about 15 minutes. As an added bonus, I learned that the pesticides that they used not only kill bedbugs, but also some of the other pests in my house, including ants, spiders, centipedes, and silverfish. I am happy that my family and I now have peace of mind when we go to sleep, not having to worry about sharing our beds with these pests. I highly recommend The Chicago Bedbug Experts to people needing a comprehensive solution for their bedbug troubles! read more

Eco Tech, Inc./Chicago Bed Bug Experts is an outstanding company which provides comprehensive extermination of bed bugs, through state-of-the-art, sophisticated treatment strategies, including high heat steaming and Cryonite freezing. Their staff is extremely knowledgeable and highly professional. However, what is most striking about Eco Tech is their superb customer service and unfaltering dedication to helping people--qualities which distinguish them as clearly going beyond the call of duty. For example, Eco Tech has an impressive, user-friendly website, which not only describes their services, areas of expertise and treatment approaches, but also provides invaluable information about bed bugs, including videos, photos, facts, bite symptoms, identification, and travel tips, such as how to inspect hotel beds and rooms, and how to protect one's home against possible infestations. In addition, their staff is truly caring, compassionate and empathic. Upon returning from an extended road trip during which we stayed in two hotels, we had multiple insect bites which resembled bed bug bites. I was concerned about the possibility that we could have inadvertently, brought back the insects in our clothing or luggage. I called Eco Tech and spoke with Madeline. She was very knowledgeable, patient, kind, understanding and empathic, as she listened to my concerns, and reassured me that in the worst scenario, the situation could be quickly resolved. Her words had a calming effect in a difficult moment, and I truly appreciate--and shall never forget--her genuineness and support. When we visited Eco Tech's office to purchase trap/monitor devices, we also had the opportunity of speaking with Jim Stavropoulos, the company president. Jim was very personable, knowledgeable, resourceful, and generous with his time. He is a true expert in his field, and provided us with a wealth of information about bed bugs and how to protect oneself while traveling. We purchased traps for our bedroom, but had to return, as the king-sized bed required an additional device for the center leg. Madeline remembered us and most generously, provided the additional trap at no cost. Although a thorough inspection conducted by Emil--one of Eco Tech's exceptional technicians--revealed a complete absence of bed bugs in our home, and no further services were required, I shall never forget their kindness, professionalism and support. I highly recommend Eco Tech. It is an extraordinary company which combines the highest levels of professionalism, technical expertise and honesty, with the almost lost values of compassion, empathy and humanism. Bravo! read more

I was really concerned about bed bugs after I got 3 separate bites over 1.5 weeks while sitting on my couch. I called Chicago bed bug experts and spoke with both Emily and Madelyn who were both really friendly. They answered my many questions, made me feel comfortable and scheduled me with an appointment. When they had a cancellation they contacted me and offered to move the appointment up which was great. On the day of the appointment there was some confusion as the company expects the customer to provide a parking space for the inspectors or pay for parking if you live in downtown Chicago. I was not informed of this prior to the appointment. However it was sorted out quickly after I made a call to the company. They apologized about not informing me and took care of the extra cost. Emile arrived shortly after and was very friendly. I told him my story and he thoroughly inspected my couch and bedroom. He explained what he was looking for and did not find any bugs. He told me that my single bites were not characteristic of bed bugs. I was planning on getting rid of my couch but he stated that it was likely another insect. He then dusted my couch for me at no additional cost to kill any potential insects including bed bugs! His expertise and additional information about bed bugs really reassured me. He emailed me the certificate of findings within 30 minutes too. I hope I don't have anymore bites but if I do I know who to call. read more

These guys are GREAT and I highly recommend them!!! Between Madelyn on the intake side and Emil who was our inspector I couldn't have asked for better service. I thought I had a bed bug problem and contacted them immediately after finding their information online...I was impressed with their multi tiered approach to bugs which is more than just spraying insecticides and the fact that they've been recognized for the work they do. They were more than accommodating to come inspect our entire 4 unit building within 24 hrs. I am pregnant and have a toddler so needless to say I was panicking about the possibility of an infestation. Madelyn was very calming and assured me they were here to help and that everything would be ok. Once Emil came to inspect our building I knew I was in good hands. He answered all my questions and was very patient and knowledgeable even when I asked the same questions again and again. He even spent extra time inspecting places that I asked just to give me peace of mind. Come to find out that I don't have a bed bug problem at all. He could have easily sold me on services I didn't need and I wouldn't have known any better, But instead of taking advantage of a very nervous & anxious customer, he was COMPLETELY HONEST and said we were bug free. At that point I knew they had my business forever. I was beyond relieved and happy with their services. Class act!!! read more

From my initial contact with EchoTech I knew this was the type of company I wanted to do business with. That decision was strongly based on the customer service that Ms. Madelyn provided! She was a true professional, very understanding, patient and a wealth of knowledge! She's truly an asset to EcoTech! I called her several, several times before, during and after the treatment and she always made me feel like I was the only customer they had! The technician Mr. Mike that came out to treat my Mom's unit truly embodies outstanding service! He was full of knowledge, understanding and patience it was almost unbelievable! His service was sheer excellence! My Mom is usually pretty shy, but Mike had her talking up a storm and by the time he was done my Mom was hugging him like he was an old friend! It truly warmed my heart to see how well he treated my Mom. The service & treatment appears to be just as great as the employee's I mentioned, Ms. Madelyn & Mr. Mike! So far, so great! If I ever know of anyone in need of any services that EcoTech provide I would be very happy to recommend them! Great service that truly works! But more importantly great people providing the service! Sharon C. read more

These guys were incredible and I highly recommend them. It started in January when my husband was away on business again (hmmmm, where did these critters come from?) when I noticed several itchy bites on my hands. I definitely had a funny feeling and decided to look under my mattress and lo and behold, a little pile of these horrible creatures. Panic set in and I frantically searched the internet for a company to come out asap. I ended up speaking to Madelyn and she was so great, she set me at ease, she took control of the conversation and basically was like, this is what you need to do now, just what I needed. She really knew what she was talking about, she answered all of my questions patiently and helped bring me out of the freaking out mode I was in. The guys that came out to take care of the bugs were also awesome. They explained everything so thoroughly, were sympathetic to my situation and also completely put me at ease. They were personal and even related to my three little kids. IThey make three trips total to your home and their prices are reasonale. t has been 3 months now and no bugs. Thanks so much guys! read more

Travel a lot on business and after one trip; noticed that I had what I thought was a small rash on my arm. It kept up for 2 weeks. So, I thought I might have bed bugs. I called another company and they came out, and sprayed 3 times. But after 4-5 days; I started getting bitten again. After that, I called Eco Tech and they were very responsive and came out within a couple of days. They did a full inspection of the house and determined that I had a small infestation of bed bugs within the bed frame. Upon the first visit they were very professional, knowledgeable and thorough! They gave me a ton of documentation that was very helpful. And, since my problem was small; the bed bugs were about 95% eliminated after the first visit. I didn't have any bites after that! I also have to say they are very honest. They won't sell you anything you don't need. After the first visit my cat put a hole in one of the encasements; but eco tech didn't try to sell me another one; they said it could be repaired with duct tape. Friendly and professional service that gets the job done. Highly recommend them! read more

Wow these people are amazing. This is my update. The guys came to inspect our apartment. From the start they were very friendly and the first things they said were "we are going to take care of you guys!" We got right to it, they heard our concerns, gave us instructions and advice. Mike and Predrag went waaaay above and beyond for us, it was impeccable work! They were efficient, hard working, funny, it made me feel so peaceful that I even forgot how stressed I was! To top it off it was Mike's birthday and he had dinner plans later you would think he would be in "a rush" but no.. He took his time and continued to help us with everything . Predrag was so nice, efficient as well, easy-going, they didn't even feel like strangers. Unfortunately I never want to see them again on these occasions Bc I never want to deal with bed bugs again, lol but maybe we will see each other again for "taco night" . I WILL UPDATE IN A COUPLE OF WEEKS TO C IF WE TRULY GOT RID OF THEM BUT IM PRETTY CONFIDENT THEY WILL!! Thank God we found this company and these awesome people. Customer service was amazing! read more

These guys were wonderful to work with! Mike came out for the initial inspection and he was very helpful, knowledgeable,professional, and helped me to calm down. He answered my numerous questions and was very reassuring they could take care of my problem. I was a wreck when I discovered we had bed bugs. Fortunately I was the only who had gotten bit, but they treated the entire house anyway. After the first treatment there were no further bites. About 2 weeks later a follow up was done to complete another inspection and to treat again. This time Goran came out and he was wonderful to work with as well. He was very kind and patient with my many questions as well. I am sure they thought I was a little nuts worrying about these bugs, but he just kept answering my questions. He was quite thorough in his followup. Fortunately there have been no further bites or sightings of these critters since the first visit. Yahoo! Thank you so much Echo Tech!!! But I do hope to never see you again. read more

Very thorough! We tried to control a bed bug infestation by ourselves, and called Ecotech after they kept reappearing. By then we had a bad infestation. Researched other companies and they make you clear out drawers and closets, Ecotech just had us clean up clutter. They arrived right on schedule, in a non-descript van (so you're not embarassed in front of your neighbors). These guys know just where to look for the bugs, including in our couch that we didn't know was infested. They steamed mattresses, put box springs in covers, applied powder and pesticide, and put traps under bedposts. They explain how to make your bed "islands" so they don't get re-infested. Then once they were done we had to wash and/or put in a dryer all the bedding, pillows, etc. They came back for two follow-up visits, and now we have a 90 day guarantee. This is the company to call if you are getting bed bug bites at night, I just wish we had called them at the first sign of bed bugs. read more

... had "The Phone Call" from a tenant after 9:00 PM on Wednesday ... "We might have BEDBUGS ...." to which I remarked (#$@!%&!!!) OK, I'll get back with you as soon as possible ... I looked on Yelp and on Angie's List also ... I found Eco Tech Pest Control, Chicago Bedbug Experts .... That same Wednesday Night I made a quote request on their website to contact me by phone ... They called me back at 8:30 AM on Thurs ... Explained their services ... Sent me an Email with the Pricing and options .. I contacted the tenant to make sure what times were OK ... We mad an appointment for that Friday after 3:30 PM We are so lucky that (it appears) there was really only one bedbug that the Tenant (an ER Nurse) brought home from work .. Their service technician did an incredibly thorough inspection, finding no evidence. We had him do a (precautionary) treatment. Mr. Predrag (the service-tech) did a great job! read more

I had a well- known company out to inspect for bed bugs and they did not find any signs or bugs, but I was still getting bites. The person that inspected did not seem that knowledgeable about bed bugs. He was more like a salesman. I called Chicago Bed Bug Experts and they inspected and found both signs that bed bugs were present and found actual bed bugs. Chicago Bed Bug Experts treated my house the same day using steam and a freezing method. They also used a dust and some chemicals. They also encased my box spring and mattress and put traps on the legs of my bed. The traps are used so the bed bugs can not climb up the bed and bite. I felt relieved that night and confident that I would not get bitten. I have not been bitten since their treatment. They were very discrete and professional. I am very happy with their service, they know what they are doing!! read more

I was getting very discouraged with these bugs from hell. I had a big name brand company come over and treat my condo, with no success. They came three times and after their worthless guarantee was over they would not come back unless I gave them more money. I then called chicagobedbugexperts. They seemed very knowledgeable and helpful on the phone so I decided to go with them. They came over and they were very friendly and professional. They spent a lot of time there and treated every single crack in my condo. They used steam then went over everything with freezing co2 and then dusting and pesticide. I am happy to say my nightmare was over after the first treatment, I got no more bites. They came back and treated two more times as part of their service. If you are dealing with bed bugs I would highly recommend chicagobedbugexperts. read more

After purchasing our first home the excitement plummeted when we discovered the old owner left us some uninvited guests... dreaded bedbugs. I cannot put into words how kind and knowledgeable the entire team at CBBE was. Madelyn was so genuine while listening to my fears and concerns and even though she probably hears all of this this everyday, she made me feel like our situation was completely unique and that she understood our feelings about the situation. Slobo and Goron were extremely thorough with the treatments and explained everything that we needed to do moving forward very clearly. I still have my fingers crossed that we never have to go through this again but in only 3 treatments we have been declared bedbug free! One million gold stars for CBBE!!! read more

I'm highly satisfied with my experience with Eco-tech. Michael and Ziad performed the initial treatment. They took the time to explain how these bugs operate and how to deal with the problem. They were very thorough and professional. I received a follow up phone call from Michael the next day to inquire as to how things were going and telling me to call with any questions. The follow up visit was done by Goran, who was also very professional and thorough. I dealt with Emily on the phone, who managed to move my first treatment up, since they had a cancellation. She was always friendly, helpful and made me feel confident that I was in good hands. I would highly recommend Eco-tech to anyone with a pest problem!!! read more

I first contacted EchoTech regarding a complaint I had from a tenant for bedbugs. I spoke with Madelyn. She was friendly(I was hysterical),informed me about the processes,spent time answering all the question I had. She scheduled Mike and Nick to exterminate. On June 13,2015, Mike and Nick showed up on time(as scheduled by Madelyn). Mike and Nick, were informative, answered any question I had and had an incredible sense of humor. They came and did follow up treatments and now all BB are gone!!! On October 26,2015 I needed receipts from June13. I spoke with Madelyn. Again,she was friendly, kind and promptly sent me the receipts. Thanks EcoTech!!! I highly recommend them,very professional. read more

It's been an unfortunate series of events the minute I discovered I had bed bugs. My life was turned upside down. I initially hired a different pest company but I was not at all satisfied with their work. Needless to say, I came across this company and called them for further advice. An initial inspection was done and I agreed to receive treatment as soon as possible. They were very professional, helpful and answered so many questions I had. To Emily, Goran, nick and Sloba (I'm sorry if I got your name wrong) thank you so much. I am hopeful that with the treatment done today, I will be one step closer to being bed bug free. I will update once I know I'm in the clear. read more

I called these guys for help with my bed bug situation back in June. They came 2 times the first time to treat the perimeter with heat and dust and then a couple of weeks later for a final treatment just in case there are any remaining bugs. It might seem a little pricey but I was happy with the outcome and it is worth it. There is also a 90 day warranty if for some reason you need them to come back. They are no nonsense, and very knowledgeable bed bug whisperers. I was able to save one of my newer mattresses and I haven't seen any sort of bug, ant, mosquito or anything in my house since June. I would use them again but hopefully I won't have to. read more

I called Chicago Bed Bug Experts after noticing a few mysterious bites that I was concerned were coming from bed bugs. I spoke to Madelyn, who was extremely reassuring and friendly. She was very knowledgeable about pest infestations and talked me through the signs of bedbugs and what I should inspect for. I ended up purchasing a few passive bed bug interceptors and Madeline went ABOVE AND BEYOND to make sure I could get them as soon as possible. She was extremely generous with her knowledge and time. No sign of bedbugs for now, but I will be calling Chicago Bed Bug Experts if anything pops up in the future! read more