When I saw the "Under New Management" sign a week ago, i hesitated to give them a try. I been coming to Chic Nails since it first open over 10 years ago. I always had great service and adored the owner, Mai. Despite the decline in CS and quality of work from some of the worker in the recent years, I still come back because of Mai and several of her long time workers.
Between me and my sisters, i decided to be the brave one to go in today. Initially, I was shock by the new face lift of the whole store, which btw was badly needed. When I saw Mai, I was relieved, but what really impressed me was the very personal greeting from Celine and her husband. It wasnt one of those screaming across the room greeting that i am used to, they actually got up, approached me and greeted and escorted me to my throne- I mean spa chair. I was nervous and somewhat uneasy at first, because you dont expect this kind of service ever... previous customers know what i am talking about. After seated, they made sure I was comfortable, handed me a bottle of water, and Mai (my all time fav) started on my pedi and Celine (my new fav) jumped in to do my mani.
Celine and her husband are the new owner and their personalities are outstanding. They still have 4 workers. BUT the infamous one, which been much talked about in recent reviews is no longer there.
Celine is very approachable and paitence. She is very sweet, local and extremely relatable. You'd be glad to know her English is excellent, so communication will not be an issue. I came in with a fully charged phone thinking I would be spending my time browsing on my phone but she was too friendly and talkative. Oh yes, thats the other thing, none of the worker were glued to their phone, no interuption and no tv blasting in the background. She makes sure that you are her priority and is very apologetic if she have to step away for a split second.
I know with her now running the place things will be alot better especially customer service, which I know alot of people had concern about. Celine and her husband are working very hard to revive the place and turn around the reputation. Anyone who had bad experiences in the past, I highly encourage you to come back and give them a try again. Any new customer, ignore the old reviews. Proof is in the more recent ones. Everyone is raving about the new management and you will be too.
I will miss having Mai running the place, but I welcomw the new changes. It's a guarantee that i will continue to come back! read more