What an amazing experience at Four Seasons Spa & Pool! We were doing a complete backyard remodel…read moreand stopped in to get info on pools (after the city inspector said our electrical was an overkill ) but decided we weren't going that path. Fast forward a couple of weeks and we were ready to select a spa. I posted in some groups looking for personal recommendations and Madison's name kept popping up. I would give her 10 stars if I could. She is professional, friendly, knowledgeable and is somehow not pushy at all. She guided us through the whole process and continues to reach out. I honestly felt like I needed to shower after dealing with the sales guys at the hot tub expo. Thank you Madison for the amazing customer service you provided to make our purchase a pleasant experience.

As you'll see in other reviews, money is their priority. They came out to examine a faulty pump…read moreand suggest a repair or replacement, and hit me with a $150 "minimum service charge" a few days after the visit. When I reached out to their accounting and explained I had not been notified that there would be a charge for the visit, was met with silence. Appears to be their way.

If you are considering a Pool or Spa I would highly recommend these.guys…read more We shopped around for a month and was told by friends to wait for the Costco Sale of Bull Frog Spas so we did. Went back to Snake River and they beat the price on a similar spa by 500.00 and they did not require a complete payoff before order, I put 5 grand down.Takes about six weeks to get from MFGR. SRPS offers mucho support for your contractor, Landscaper in prep for your spa and sends a team out to inspect prep to make sure your pad or vault is properly prepared. They suggested a real good Electrician who made it all work. My Brother-in-law had a Swim Spa put in by another company and it was a nightmare, ended up costing him more money and he is not happy with the finished product, told me to stay away from them. Suggest you spend the time shopping around for a good Landscaper, prices are night and day and you don't always get the best job with the highest bid and don't let some of these characters force you into a big down payment for them to set on your money for weeks and months in order to get on their schedule. Snake River has a lot of support and it goes on even after you get it delivered. A must in my book.

Friendly and fun service! Always able to help me with any questions or concerns I have with my Hot…read moreTub!

The owners Mike and Randall are great and super knowledgeable. They don't push chemicals that are…read morenot needed and will work with you in any problem. I have been a customer for almost 10 years and have tried many companies before. I am confident that you will be as happy with their services as I am

Oh , I found a…read morefantastic family business that sells pools and spas!!! We went to this store back in November 2019 and looked at hot tubs. The employees are so friendly (even if you say your from Ca)! I found myself very comfortable and relaxed talking to them. Our house was not finished yet so we said we would be back in spring. After about 6 months we decided to head back after our HOA approval and talk to them again. They remembered us after a few mins and stepped right in to help again. So see, since Covid 19 a lot of stores shut down and business is back ordered with so many trying to get caught up. Our choice was a custom build or buy what's left on the floor. I fell in love with the one on the floor and we grabbed it! It's beautiful, everything we wanted. These guys came out did a land assessment and electriciancame out to make sure we are already to go!! Delivery within 4 days!!!

My experience working at Snake River Pools and Spa was extremely disappointing. I was verbally…read morepromised a wage of $19/hour during a conversation with management, which influenced my decision to move forward with signing a lease. I made it clear during that discussion that while $19/hour wasn't a dealbreaker, I needed clarity for financial planning purposes. I was told yes -- that I'd be paid that rate -- and was brought on through a temp agency at $18/hour. Once I was officially hired, however, my hourly wage was reduced to $17.50. I was told this would be temporary and that I'd receive a raise in the near future as I gained more training. That raise didn't come for another 8 months, and when it did, it was just 18 cents. During my time there -- nearly a year -- I was given increasing responsibility and eventually led deliveries. Despite the demands of the role, staffing was consistently inadequate. Most deliveries were handled by teams of just two or three people, which often felt unsafe. One particular delivery involving a Vanguard spa tipped over while we were using the company-provided equipment. I was nearly injured. (There is video footage of this incident from the customer's security camera.) In my opinion, the company places heavy demands on employees without providing the necessary support or accountability. This culture appeared to carry over into the customer experience as well. During my employment, I observed multiple instances where spas sent in for repair sat in the yard untouched for months. In some cases, customers waited weeks -- or longer -- for service. I'm sharing my experience in the hope that it helps someone make a more informed decision -- whether you're considering working there or becoming a customer.

The sales process was great. The service is the bottom of the barrel…read more Snake River Pool & Spa has gone down hill fast. The service is on par with the worst service I have ever experienced. I can no longer recommend them in good faith. We've bought two products from them, a hot tub, and a sauna. We've had the hot tub under repair since October - it's now January. As an example, they were here in November to wrap up the repair, and discovered they were missing a part that was in the shop (8 minutes away). They said they'd have to leave and come back another time to fix it. Three days later, the QC person showed up unannounced to confirm the tub was fixed; it was not. They left, and we heard nothing from them for 6 weeks. They texted yesterday that they would be here today, January 10th. There was nothing in the text asking us to prepare or to drain the tub. When they got here, we told them the tub is not drained. The service tech said it needed to be drained and it would take 4 hours - it takes about 20 minutes. He did not know why he was here and he did not know what he was supposed to do; he left, and we still have a tub that is not repaired. On our sauna, it was delivered with a cosmetically damaged heater. It was damaged during shipping. They said they will order a new one and replace it. Eight months passed, and we heard nothing. We checked with Snake River Pool and Spa, and they found they did not order it. SO, they ordered it. It has been 4 1/2 months and we've heard nothing. I recommend finding great products at a vendor that knows what "customer service" means. Stay away from Snake River Pool & Spa.

Great company with excellent service, Randy goes above and beyond what you would expect, this is a…read morecompany with integrity and great customer service. I recommend Canyon Pools and Spas to everyone!

I have had a new hot tub for all of one month and I am so frustrated as I can't get the water…read moreright. I went here and Scott was so very helpful and patient with all my questions - thank you Scott. I have a feeling we will be seeing a lot of each other

Absolutely avoid at all costs. Customer service is absolutely nonexistent and the owner, John, is…read morehorrible to deal with. We've lost thousands of dollars and hours of our time trying to rectify a NEW, UNDER WARRANTY hot tub. They won't even pick up the phone. We're at the point of getting a lawyer involved.

I'm not one to leave reviews but , this warrants one today. I looked for a product all over town…read moreand found what I thought I needed. Purchased it with the salesmen telling this is what I need to do the job. took it home put in the batteries and it didnt do the job. the salesmen told me they are not walmart and dont take things back. Really wish I had been told that before I purchased, my bad for not asking too. So I wish I could show the salesmen my pool and that I didnt clean it and just return it because as he insinuated, that I'm that kind of person (3 times) that he is not a walmart. Your product does not work and you knew it but sold it anyway and wont honor a return. If I was a devious person , a liar basically I would have said I didnt even use it , but I have been trying to find a product locally that i can use. Yes i did tell him to kiss my ass , as he told me there was nothing he could do for me. There was and it would have been the right thing to do, refund my money for a product that dosen't work. Buyer beware, ask about returns on anything you buy at this store. The Spa and Pool Center at8403 W Fairview boise.

From our first meeting with the owners and designer, we felt they were up for the task of creating…read moreour " Dream Pool " to be a part of our " Dream Home ". When others either didn't respond to our request or felt it was more than they wanted to do, Premier excitedly gave us the design we wanted and a pathway to make it possible. We couldn't be happier with the results. The pool is literally an extension of our patio and we couldn't be more proud to show it off to family and guests. Thank you- Thank you- Thank you!!!!! Rick & Marty

Premier Pools Our…read moreinitial interaction with Scott and Jason was great, they impressed us with their knowledge and quick design service that was everything we were looking for, so we signed a contract to build a $145k pool. They gave us a start date for July 2019 after meeting with them in April 2019 which made sense since it was starting their busy season. They then surprised us and stared June 2019. The first day was great, they were both on site and started digging the pool, from then forward the problems started. Excavation * Their excavation team came back numerous times with zero notice and would cut sprinkler lines without telling anyone. The project manager never informed us of anything going on. * The excavation team would also shut off our main water line without any notice causing most of our yard and fruit trees to die. The only reason we realized the water was shut off was seeing our grass severely drying out. * We let both Scott and Jason know that this was happening and that their team HAS to let the homeowner know if they're turning water of or cutting lines. They ensured us it wouldn't happen again. That was a lie, it happened at least three more times. * Of course, Premier does not pay for any repairs to sprinkler lines or landscaping so they have zero concerns with cutting and piling dirt wherever they like. We had to call the sprinkler company 7 times to cap lines and then to finally replace and re-route everything at the end of the project which cost us an additional $4500. * They piled dirt in our yard in locations that would have been unaffected had they cared about killing landscaping, but of course, not their cost so they don't care. * They then left dirt on the property until we begged them to come get it or to use it to even out the land that they had disturbed. We were told that they don't do any leveling of the yard so they removed all the dirt. We then had to bring our own dirt back in to level everything for sod to be laid. * They drove over all of the curbing around our garden beds (not even close to the pool) so we've paid to have those also repaired. * Due to their massive amount of dirt all over the property we spent over $5k in sod and seed. Plumbing/Shotcrete * The contractors they used for plumbing and concrete had zero cares for our property. * They left lighters, razor blades, rebar, half-eaten sandwiches and water bottles all over our yard. We complained about the ridiculous amount of trash to Scott and Jason and they first said that someone would be out in two weeks to clean it up. We replied that we would just do it ourselves or leave trash bags out for their contractors and then they decided to send someone out to clean up the mess the following day. Their excuse was that they clean up trash at the end, which would be acceptable it their wasn't trash all over our yard (back and front). * We had an umbrella hole placed on our plans in the middle of a tanning shelf, they put the hole in the wrong place and stated that the plans are just an idea and not exact. We told them that was not okay and they drilled a second hole for the umbrella. * When doing the interior pebble, the contractors washed their debris down the drain on the street. We had the sheriff come by as a complaint had been filed. They also left supplies on the street on pallets which was against the law. Scheduling/Communication * We were told at the beginning of the project that it should be done in 6 weeks. Later we were told August 30th. Scott claimed that no one had promised dates when we asked why things were not progressing at the beginning of August. * We asked their schedule and were told that there is no schedule and that they meet every day and decide where contractors are working that day. As General Contractors ourselves, we found this hard to believe and a terrible business practice. * After going back and forth with Scott, we told him that the pool needed to be done at 90 days which was September 17 as their contract states 60-90 days. He told us that he would have to put us ahead of other customers and delay their projects in order to finish on "our timeframe". Not professional at all to blame your customer for your scheduling issues. * The pool was finished on the date promised, but the decking was not poured until a week later and equipment not started up either. Decking * On the date that decking was to be poured they realized they had the wrong plans and were short concrete. They told us they could either pour it that day or reschedule it for 4-6 weeks later to pour it correctly. At that point we had waited so long that we told them just to pour it as is and credit us for the missing concrete. * They poured the concrete and returned that night to cut it. Their contractor ran out of gas while cutting concrete in our yard at 9 PM and knocked on our door to ask if they could borrow gas. Extremely unprofessional. * The decking was discolored and brown in spot