To Snake River Pool & Spa, We would like to give a long…read moreoverdue "shout-out" and hearty thank you to the employees at the Orchard Store. We have been doing business with Snake River Pool & Spa since the mid 80's. We have never left the store disappointed. Every member of their team has treated us with respect and kindness. They make sure we have the best experience possible when it comes to enjoying our spa. We thoroughly enjoy all our interactions with their entire staff. Thanks, Rod and Betsy Stephens

My experience working at Snake River Pools and Spa was extremely disappointing. I was verbally…read morepromised a wage of $19/hour during a conversation with management, which influenced my decision to move forward with signing a lease. I made it clear during that discussion that while $19/hour wasn't a dealbreaker, I needed clarity for financial planning purposes. I was told yes -- that I'd be paid that rate -- and was brought on through a temp agency at $18/hour. Once I was officially hired, however, my hourly wage was reduced to $17.50. I was told this would be temporary and that I'd receive a raise in the near future as I gained more training. That raise didn't come for another 8 months, and when it did, it was just 18 cents. During my time there -- nearly a year -- I was given increasing responsibility and eventually led deliveries. Despite the demands of the role, staffing was consistently inadequate. Most deliveries were handled by teams of just two or three people, which often felt unsafe. One particular delivery involving a Vanguard spa tipped over while we were using the company-provided equipment. I was nearly injured. (There is video footage of this incident from the customer's security camera.) In my opinion, the company places heavy demands on employees without providing the necessary support or accountability. This culture appeared to carry over into the customer experience as well. During my employment, I observed multiple instances where spas sent in for repair sat in the yard untouched for months. In some cases, customers waited weeks -- or longer -- for service. I'm sharing my experience in the hope that it helps someone make a more informed decision -- whether you're considering working there or becoming a customer.

If you are considering a Pool or Spa I would highly recommend these.guys…read more We shopped around for a month and was told by friends to wait for the Costco Sale of Bull Frog Spas so we did. Went back to Snake River and they beat the price on a similar spa by 500.00 and they did not require a complete payoff before order, I put 5 grand down.Takes about six weeks to get from MFGR. SRPS offers mucho support for your contractor, Landscaper in prep for your spa and sends a team out to inspect prep to make sure your pad or vault is properly prepared. They suggested a real good Electrician who made it all work. My Brother-in-law had a Swim Spa put in by another company and it was a nightmare, ended up costing him more money and he is not happy with the finished product, told me to stay away from them. Suggest you spend the time shopping around for a good Landscaper, prices are night and day and you don't always get the best job with the highest bid and don't let some of these characters force you into a big down payment for them to set on your money for weeks and months in order to get on their schedule. Snake River has a lot of support and it goes on even after you get it delivered. A must in my book.

Friendly and fun service! Always able to help me with any questions or concerns I have with my Hot…read moreTub!

We had a wonderful experience with Four Seasons building a fiberglass pool. Definitely happy with…read morehowbit turned out! From start to finish the communication was great. Timeline was clear and pretty spot on!

They haven't started my pool yet as I need to get the $$$ to them but everyone has been so kind and…read morehelpful! No pressuring and I got bumped up to getting it down by winter! I'm sooo excited! Thank you all!!! See you in 10+days!

I called in a panic and had a huge leak, with freezing temperatures expected tonight - James turned…read morearound from driving home and came out and fixed my spa in less than 10 minutes. I appreciate him and will be using him in the future! Amazing job!

I had a hot tub need that these folks were ready and willing, but it ended that their knowledge was…read morewhat I really needed. They are professional and they answer their phone! If I ever have a need again, I will for sure give these folks another call. FYI, we have a Bullfrog and those folks were terrible customer service. Go with Quality Pool and Spa.

We recently had to have some warranty work done on our fireplace. It's kind of been a hectic, long…read moresituation that has led us to work with quite a few employees from Leisure time from purchasing, installation etc on our new construction build. They've all been "good" but today we had the pleasure of working with Austin, and he was GREAT. He was very kind, professional, and knowledgeable, he went above and beyond what any one else has. It's the little things that have a huge impact. While he was here he didn't just work on what he had to and leave. He took the time to clean our glass, vacuum inside and out, and leave it nicer than he found it. No it's not required or even expected but that's what makes it so special. He's the first person we've dealt with that will leave an impression good enough to recommend Leisure time as a company as long as his name is attached to it. He made a very long drawn out process end in a very good way, and he deserves to be praised for it.

What an awful company. They do not answer their telephone during normal business hours and they do…read morenot respond to email. Terrible!

Oh , I found a…read morefantastic family business that sells pools and spas!!! We went to this store back in November 2019 and looked at hot tubs. The employees are so friendly (even if you say your from Ca)! I found myself very comfortable and relaxed talking to them. Our house was not finished yet so we said we would be back in spring. After about 6 months we decided to head back after our HOA approval and talk to them again. They remembered us after a few mins and stepped right in to help again. So see, since Covid 19 a lot of stores shut down and business is back ordered with so many trying to get caught up. Our choice was a custom build or buy what's left on the floor. I fell in love with the one on the floor and we grabbed it! It's beautiful, everything we wanted. These guys came out did a land assessment and electriciancame out to make sure we are already to go!! Delivery within 4 days!!!

I'm Nick Scott owner of @SpartanPoolsBoise we stick to building and remodeling Shotcrete Swimming…read morePools in the Treasure Valley since officially 2006 but my dad #MikeScottThePoolGuy has been building here since 1993 and in California years prior. He's 50 plus years in the pool industry and we send all our pool service after care customers to Family Pool and Spa's store on Chiden and Eagle rd. They are awesome!!!!

Idaho spas is certainly the best choice out of all of the other half dozen spa retailers we visited…read morebefore deciding on this place. Zero pressure environment, they listen to what you're looking for and make diversified, intelligent recommendations. Hadley is clearly a senior spa advisor, and got our family exactly what we always dreamed of. Buying a spa is definitely a bigger commitment than we thought ( we had to upgrade our entire homes main electrical panel (100A to 200A) to accommodate the needs of a 50 amp spa, to code of course with inspections). But it was completely worth it. I wouldn't hesitate to do business here, solid company without a doubt. commitment for a spa.

Even one star is way too much. I wish we could give them 0…read more They get your money and the service turns to shit. Don't buy the cover support arms that they mount. They will crack the sidewall and they will lye about fixing it. T

Absolutely avoid at all costs. Customer service is absolutely nonexistent and the owner, John, is…read morehorrible to deal with. We've lost thousands of dollars and hours of our time trying to rectify a NEW, UNDER WARRANTY hot tub. They won't even pick up the phone. We're at the point of getting a lawyer involved.

I'm not one to leave reviews but , this warrants one today. I looked for a product all over town…read moreand found what I thought I needed. Purchased it with the salesmen telling this is what I need to do the job. took it home put in the batteries and it didnt do the job. the salesmen told me they are not walmart and dont take things back. Really wish I had been told that before I purchased, my bad for not asking too. So I wish I could show the salesmen my pool and that I didnt clean it and just return it because as he insinuated, that I'm that kind of person (3 times) that he is not a walmart. Your product does not work and you knew it but sold it anyway and wont honor a return. If I was a devious person , a liar basically I would have said I didnt even use it , but I have been trying to find a product locally that i can use. Yes i did tell him to kiss my ass , as he told me there was nothing he could do for me. There was and it would have been the right thing to do, refund my money for a product that dosen't work. Buyer beware, ask about returns on anything you buy at this store. The Spa and Pool Center at8403 W Fairview boise.

Matt is dishonest, overcharges for pool chemicals, will recommend work that is not needed. He…read moreencouraged us to do work to our pool equipment, which we discovered was not necessary. He was not authorized to do warranty work on the equipment, which he did not disclose prior to agreeing to start servicing our pool. The work caused electrical issues with our equipment and control panel, fried the control panel, he put in the wrong panel for our pool that now does not work properly. In the beginning, we agreed to an $80 weekly service fee with chemicals extra, but he assured us our bill wouldn't exceed $450 monthly. The bill went up every month, finally charging us $761 for standard monthly pool service. We were warned we would be overcharged for chemicals, and we were right. Avoid Matt at all costs.

Gary was an awesome Tech!! After being scammed by Idaho spa pro(Chris & Brittany) I called Budget…read morePool & Spa Tech and he had my problem figured out in 5 mins or so. Completely different issue than what the first company diagnosed. He had parts on hand and had me up and running in a couple hours @ a reasonable price!! Gary @ Budget Pool & Spa Tech is my Go To hot tub repair man from now on!! Thank You!!!!

After a catastrophic pool liner failure in the middle of winter 2021-22 we attempted to find a pool…read morecompany that would help. Not many pool companies were even open for business during the winter. We found a handyman type of guy and he did successfuly assist us in retracting the cover and determining the issue. By August of 2022 we still did not have a working pool. In September 2022 we hired Budget Pool and Spa. Gary and his tech guys worked quickly to try and save the pool structure and ordered a new liner. Due to circumstances out of his control the liner that arrived in October did not fit. We filled the pool to save the inner structure and covered it for another winter. Gary returned in March, and the process began again. By Memorial Weekend we had a beautiful working pool which included new steps, new pump and new liner. The best part is everything is more efficient, savings on water use, savings on electricity with new pump and savings on chemicals. We highly recommend Budget Pool and Spa