What an awful company. They do not answer their telephone during normal business hours and they do not respond to email. Terrible!

We recently had to have some warranty work done on our fireplace. It's kind of been a hectic, long situation that has led us to work with quite a few employees from Leisure time from purchasing, installation etc on our new construction build. They've all been "good" but today we had the pleasure of working with Austin, and he was GREAT. He was very kind, professional, and knowledgeable, he went above and beyond what any one else has. It's the little things that have a huge impact. While he was here he didn't just work on what he had to and leave. He took the time to clean our glass, vacuum inside and out, and leave it nicer than he found it. No it's not required or even expected but that's what makes it so special. He's the first person we've dealt with that will leave an impression good enough to recommend Leisure time as a company as long as his name is attached to it. He made a very long drawn out process end in a very good way, and he deserves to be praised for it. read more

Excellent service and products! We are building a house and needed to pick out fireplaces. Who knew that could be so complicated?! Speaking with Kevin and Mike and the crew was so helpful. They know all the ins and outs of installation, service and style. Kevin came out to the build site and spoke with the builder to make sure our choice would work well. We are so pleased with our choice to go through Leisure Time :) read more

Austin was great! Efficient and friendly, knowledgeable and prideful with his work. Would recommend him to anyone needing a fireplace expert. read more

Love my new Bayport 36 Log fireplace. Took a number of onsite visits for the installation to be accurately completed. Austin and Caitlin did an awesome job with the final set up; friendly, efficient, knowlegeable and very professional. Will request Austin's help and expertise in the future should I need it. read more

Austin = Total Rock Star. Knowledgeable, thorough, and polite. He clearly loves his work. Great seasonal service on our existing gas fireplaces. Austin patiently explained in detail each of his service steps. Thanks Austin! read more

I wanted a quote for a home I'm looking to build and the I talked to yesterday was soooooo rude! I asked to speak to someone there with a little more knowledge and she put me on hold and never came back to me! read more

Austin was so helpful and knowledgeable. Honestly far exceeded our expectations! His work was exceptional and we will be going in to shop for a jacuzzi soon! read more

DO NOT ORDER FROM LEISURE TIME . My experience was frustrating from start to finish. Full detailed experience below. I first visited the showroom at the end of August 2025 and worked with a nice woman who helped me choose a new fireplace. A few weeks later, I reached out via email to place my order, I was routed to a different sales rep. From the start, it was a struggle just to get responses. I had to send multiple follow-up emails just to get basic answers or move the order forward. Once we finally got our order placed, I was told the unit would arrive in "two weeks", but I was given almost no information about requirements, next steps, or what to expect during installation. Twenty days later, after multiple check-in emails, the unite arrived and the first install team came to my home. I asked them to raise the fireplace 5". After they left, I noticed they had raised the fireplace 8", not 5". I was reading the manual and read that the mantle needed to be 15" above the unit--not the 12" I was told in the showroom--or it wouldn't pass final inspection. Those "extra" three inches suddenly mattered a lot. During the first install, from accessing the chimney in my backyard they also managed to track dog poop throughout my home and didn't bother to say anything. It took ten more days, plus a series of calls, texts, and emails, for them to schedule a second crew to fix their mistake. That team arrived with no context about what needed to be done, yet they were far more knowledgeable and actually helpful. They recommended a passive heat kit--something I wish had been explained up front. When I asked my sales rep to order the kit, she told me it would cause "weeks of delays". Frustrated, I contacted the manager to explain what had been happening. She apologized, but immediately after, I received an annoyed phone call from my sales rep, clearly upset that I had gone above her. Despite everything, my account was not transferred to anyone else, so I was forced to keep working with her. It then took them an entire week just to figure out whether they could get the kit locally. After repeated follow-ups, they decided to order it anyway, adding even more delays. I was also told it would cost another $400 to install--after I had already paid for installation the first time. They eventually waived the fee after another frustrated call. When the new parts finally arrived, I was told the knowledgeable team would return to do the install. Instead, the same kid who installed it incorrectly the first time was sent out again. After that visit, I had to repaint (Again) because he left dirty handprints all over my walls. When it came time to put on the frame, another employee showed up who seemed lost and had to call someone for help. After months of miscommunication, delays, and sloppy work, the fireplace is finally installed--but the process was exhausting and completely avoidable. Long story short: don't order from Leisure Time. Their customer service is horrible, communication is poor, and the installation experience was unprofessional at best. What should have been a simple project dragged out for months due to their mistakes. read more

Austin was wonderful with calling to ask if he could be early and then quickly and efficiently stabilizing our wandering blower that was vibrating so bad i couldn't stand to use our fireplace! Aahhh! The sound of a silent fireplace is music to my ears!!!! Thx Austin! read more

First off, we have had Leisure Time service our fireplace before and their technicians, this one included, have always been courteous, knowledgeable and professional, and have all done very satisfactory work. On a previous service, when a part had to be ordered and required a return installation visit we were only charged for the part itself. This time it was determined that our unit needed to have the pilot replaced but the technician didn't have one with him. He estimated the cost of the part, which is normal, but this time said there would be an additional $100 charge for another service call to install it. Since the previous invoices included the make, model and serial number of our unit the additional service call charge for installation seems uncalled for. This isn't a good business practice. read more

Austin came in a quickly diagnosed the issue with our gas fireplace that would randomly turn off. Turned out to be a bad wall switch. After that was replaced he did a full cleaning and diagnostic check. I definitely happy with Leisure Time. read more

Great job! Austin was timely and efficient got the fireplace all cleaned out and advised of condition of the unit. Appreciate Austin's time and friendly professionalism . Thank you! read more

We changed out the logs in our fireplace and it was done by Austin. He did a great job and was very personable. Would highly recommend this company. read more

Austin came out to take a look at a noise my new fireplace was making. He took it completely apart. Replaced the fan cleaned it all up and even showed me how I can use the remote to change the mode of the pilot light from summer to winter. He was excellent and he was super nice on top of that. Great job Austin. read more

Certainly appreciated Austin's professional and personal servicing our heat and glow fireplace. Clean and thorough work was done. Thanks, Austin. read more

Austin was great! He identified the issue with our fireplace quickly and fix it right way. Austin went the extra mile and even cleaned the fireplace before he left. We would highly recommend Austin. read more

Awesome company. Great fireplace and hot tub service. Would highly recommend. Awesome

Very caring and competent staff. Facility is clean and well organized. Highly recommended this place!!

Gregg and Nick were at our home on time and after 1.5 hours they concluded our present 21 year-old ComforTech built-in fireplace was a dead duck! No surprise but worth all their expertise to close the book on it. They used about every tool and bit of knowledge to completely dismantle it and finally cap off the gas so no future problems. Gregg is in the Genius class with Einstein and Nick will soon be there with Gregg's tutorage. Two finer technicians I've never met. With both of us over 90, it's not worth putting in a new unit. GIVE GREGG and NICK A BONUS. Impressed, C. DUANE KRAFT. read more

Bought and paid for my new fireplace at this company. It was installed on October 11 this year but after more than a month (it's now November 25), I am still waiting for the metal surround that their metal worker is supposed to provide. This company will gladly take your money for a new fireplace but good luck with getting the project finished. They don't answer calls, unless you threaten them with a bad review. read more

Had a great experience when purchasing our spa... but we never received the parts that were damaged on delivery and after checking back every few months for 3 years... wouldn't you know.... No warranty.... Avoid doing any business here at all... save the trouble and money....Their support /service after purchase is on full ghost mode. read more

Needed a fan replacement under warranty. Leisure time sent out a repairman within a couple days. Craig was fantastic. Super professional, did an expert repair, tested, cleaned everything and explained what he did. No charge for the service and we couldn't be more pleased! read more

Avoid at all costs. I placed an order for a fireplace in October, and they said they could have it installed the following week. Here we are six weeks later, in mid-December, and I still don't have a fireplace I can use. They never come when they say they will, they don't answer phone calls... they just are plain awful and I wish I never would have used them. Terrible business, terrible customer service. I will never use Leisure Time again and highly recommend you go anywhere else. read more

Had the products that I wanted at a lower price than the local distributors, and I like that you can order online. Shipping is free with a $50 purchase. read more

Ordered hot spring stairs. Got an amazing deal, paid close to $100 less then what my local store was trying to sell them to me for plus free shipping. I am very happy with my purchase and will definitely order from this company again. read more

Leisure Time - Hot Tub & Pool Near Me - Boise, Idaho

Pros: Ordering was quick and easy. Found all the parts I needed to keep my hot tub running over the year. Shipping only took about a week. Cons: Whoever is in packaging needs a new job. Box was barely big enough to fit the 2 filters. Also crowded in the box were all the test strips and the cleaner spray, throwing a piece of crumpled up paper on top for cushioning. The cleaner spray bottle was sitting under the filters and damaged both during shipping. At $65 each, you think you would take a little more care in a product you are sending someone. I will update my review if the company responds, sends me a return label to send back the damaged filters and helps me in getting replacements. read more

Our experience with Leisure Time has been so poor that it motivated my to write a review of them which I hardly ever do. We picked out a new fireplace, they gladly accepted our payment of over $8000 for a top of the line unit, and then they said the would be out the following week to install it. This was back in July and it is now December. We were trying to plan ahead and have our fireplace ready for winter. Now we are in Winter and only have part of what we need installed to actually use our fireplace. The installers don't show, or something is on backorder, or the van needs its old changed, or whatever. I feel like there is a new excuse every time. If I could cancel my order I would but I have most of what we need just not a chimney. Anyway I would stay far away from this company, they clearly don't give any thought about treating customers right or even human decency. read more

Austin has been managing our short term rental property for me for several months now. He is very responsive and attentive. He takes good care of our guests and keeps communications open with me and our guests. He uses good judgment with problem prevention and resolution. read more

Extraordinarily disappointed with the level of service I received from Leisure Time of Boise (LTB) today in regard to issues with my gas fireplace. Not only did I pay for the privilege of a service call without the issue being resolved I was essentially told by the service manager that I spoke with by phone that I wasn't using the unit correctly, it was my fault that the unit had broken, and that I'll more than likely be fully on the hook for the eventual repair/replacement costs. How the service manager who has never stepped foot in my home and observed me using the fireplace could come to this conclusion on his own and why he would say this is beyond me. I might have been a little more willing to swallow the service manager's assessment if the unit in my fireplace wasn't originally installed by LTB. However, it was installed by LTB 3 years ago and I have had nothing but issues ever since. Defective parts and parts that LTB had forgotten to install or installed incorrectly are the recurring themes. It was even suggested to me today by the service tech that was in my house that during a previous service call that the tech either forgot to install or improperly installed a part that would have prevented my unit from malfunctioning. I don't expect repairs/replacement costs to be covered for a mistake that I made, and I know that things eventually break over time and will need to be fixed or replaced. I'm not unreasonable. However, I do have a problem with a company when their service and products are consistently poor. Leisure Time of Boise gets a big thumbs down from me. read more

I have to say these guys are the best. Not only did I buy the fireplace I wanted but the installation was perfect. They made sure everything was perfect and the inspections were quick because of the excellent workmanship. Thank you Kyle and Devon, you are the best. read more

Leisure Time - Hot Tub & Pool Near Me - Boise, Idaho

Worst retail experience in my 70 years. I ordered and paid for a fireplace on 2/28. Then they gave us the wrong framing spec sheet which I gave to my framers. Oops, a $500 mistake to reframe to the correct specs. After 3 weeks I called about the order...oops we forgot to order it! They ordered it and it arrived...oops, wrong fireplace. They admitted ordering the wrong fireplace. No apologies, no excuses, just rapant incompetence. Finally the correct fireplace arrived on May 5th. Happy Cinco de Drinko! read more

5 stars. From when we first came in browsing to delivery of our tub we were treated great the whole way through. Casey(salesman) did a great job explaining features and differences in models, as well as other brands out there, he was a wealth of knowledge. Also, he never pressured us to buy or to upgrade to a higher line. On top of that we ended up breaking 2 of the cover clips on the first day(not a part flaw, my wife tried opening the hydraulic cover and the back snaps were still on) and Casey hooked us up with new clips. We ended up choosing a Caldera Niagara tub and it fits our needs perfectly. It was an investment for us and we look forward to all the great times and conversations we will have in it. The tech, Monty, also did a great job making sure it was setup properly and took the time to explain the chemicals and procedures. Delivery was on time and they help recommend an electrician if you don't have one. Don't buy your hot tub from a parking lot or the fair, they won't be there for you if something goes wrong. read more

We just moved to Boise from Florida and the house has a " Mezzo Linear " Fireplace. Stephanie and Phil ( Fireplace tech) worked to get my trim piece that was not installed ready for me to Install! Great Service after the sale. read more

Garbage. If 0 was an option they would have gotten it. Absolutely 0 support after the purchase of your fireplace. Had a warranty issue and was told "you have to contact the manufacturer". Then what's the point of them?? Why didn't I just buy it from the manufacturer? Also, good luck getting them to answer a phone call. 3 voicemails later I just decided to show up. The laziness and unwillingness to help from the staff is shown heavily. Avoid at all costs read more

Had a Heatlator gas fireplace unable to start. Service was timely, informative reasonable and curtious. Unfortunately the fix didn't last beyond the day. Fortunately, summer is on the way. read more

Ordered replacement Cushions for my Caldera hot tub.website was easy to browse by make and model with great prices , the best part was Constant shipping updates ! With all the shipping issues everywhere it was appreciated. Thanks read more

Item was received promptly, and as advertised. Good price. I will do business with them again.

Hi. These people kept it simple. Just ordered and got the right product. Tried this before with Amazon. First got the wrong product. Second try the product never got to me....(maybe lost). Thank you ! Larry read more

If your gas fireplace isn't working properly, call Leisure Time and ask for Verne. It was a bit of a wait (they are busy!) but so worth it. Another local company told me it needed a new gas valve and it would be $884 plus another $150 service call if I didn't have them do it that day (and he kept saying "But, no pressure!"). Leisure Time charged me $180, found that the gas valve works fine, and sort of gave the 13 year old fireplace a "tune up". I am so impressed! He was polite and professional and best of all, I now have a fireplace to enjoy in this cold weather. read more