To Snake River Pool & Spa, We would like to give a long…read moreoverdue "shout-out" and hearty thank you to the employees at the Orchard Store. We have been doing business with Snake River Pool & Spa since the mid 80's. We have never left the store disappointed. Every member of their team has treated us with respect and kindness. They make sure we have the best experience possible when it comes to enjoying our spa. We thoroughly enjoy all our interactions with their entire staff. Thanks, Rod and Betsy Stephens

My experience working at Snake River Pools and Spa was extremely disappointing. I was verbally…read morepromised a wage of $19/hour during a conversation with management, which influenced my decision to move forward with signing a lease. I made it clear during that discussion that while $19/hour wasn't a dealbreaker, I needed clarity for financial planning purposes. I was told yes -- that I'd be paid that rate -- and was brought on through a temp agency at $18/hour. Once I was officially hired, however, my hourly wage was reduced to $17.50. I was told this would be temporary and that I'd receive a raise in the near future as I gained more training. That raise didn't come for another 8 months, and when it did, it was just 18 cents. During my time there -- nearly a year -- I was given increasing responsibility and eventually led deliveries. Despite the demands of the role, staffing was consistently inadequate. Most deliveries were handled by teams of just two or three people, which often felt unsafe. One particular delivery involving a Vanguard spa tipped over while we were using the company-provided equipment. I was nearly injured. (There is video footage of this incident from the customer's security camera.) In my opinion, the company places heavy demands on employees without providing the necessary support or accountability. This culture appeared to carry over into the customer experience as well. During my employment, I observed multiple instances where spas sent in for repair sat in the yard untouched for months. In some cases, customers waited weeks -- or longer -- for service. I'm sharing my experience in the hope that it helps someone make a more informed decision -- whether you're considering working there or becoming a customer.

We recently had to have some warranty work done on our fireplace. It's kind of been a hectic, long…read moresituation that has led us to work with quite a few employees from Leisure time from purchasing, installation etc on our new construction build. They've all been "good" but today we had the pleasure of working with Austin, and he was GREAT. He was very kind, professional, and knowledgeable, he went above and beyond what any one else has. It's the little things that have a huge impact. While he was here he didn't just work on what he had to and leave. He took the time to clean our glass, vacuum inside and out, and leave it nicer than he found it. No it's not required or even expected but that's what makes it so special. He's the first person we've dealt with that will leave an impression good enough to recommend Leisure time as a company as long as his name is attached to it. He made a very long drawn out process end in a very good way, and he deserves to be praised for it.

Excellent service and products! We are building a house and…read moreneeded to pick out fireplaces. Who knew that could be so complicated?! Speaking with Kevin and Mike and the crew was so helpful. They know all the ins and outs of installation, service and style. Kevin came out to the build site and spoke with the builder to make sure our choice would work well. We are so pleased with our choice to go through Leisure Time :)

My Sundance hot tub (made by Jacuzzi) had started leaking, losing 1-2" daily. At the same time one…read moreof the two 5hp impeller motors had become very noisy. James arrived at short notice, correctly diagnosed the issue - the leak was at the worn impeller bearing - and removed the motor after draining the tub for repair by his expert machinist who replaced the bearing with a new, sealed variant. Not only was this a denial of our throwaway society - the motor itself (branded 'Jacuzzi') was still in great shape and not to be recycled - the cost of repair was half that of replacement. The leak is cured, the refurbished motor is silent and all is working as it should. James is a top class technician of high integrity and is recommended without reservation.

I called in a panic and had a huge leak, with freezing temperatures expected tonight - James turned…read morearound from driving home and came out and fixed my spa in less than 10 minutes. I appreciate him and will be using him in the future! Amazing job!

What an amazing experience at Four Seasons Spa & Pool! We were doing a complete backyard remodel…read moreand stopped in to get info on pools (after the city inspector said our electrical was an overkill ) but decided we weren't going that path. Fast forward a couple of weeks and we were ready to select a spa. I posted in some groups looking for personal recommendations and Madison's name kept popping up. I would give her 10 stars if I could. She is professional, friendly, knowledgeable and is somehow not pushy at all. She guided us through the whole process and continues to reach out. I honestly felt like I needed to shower after dealing with the sales guys at the hot tub expo. Thank you Madison for the amazing customer service you provided to make our purchase a pleasant experience.

As you'll see in other reviews, money is their priority. They came out to examine a faulty pump…read moreand suggest a repair or replacement, and hit me with a $150 "minimum service charge" a few days after the visit. When I reached out to their accounting and explained I had not been notified that there would be a charge for the visit, was met with silence. Appears to be their way.

The owners Mike and Randall are great and super knowledgeable. They don't push chemicals that are…read morenot needed and will work with you in any problem. I have been a customer for almost 10 years and have tried many companies before. I am confident that you will be as happy with their services as I am

Oh , I found a…read morefantastic family business that sells pools and spas!!! We went to this store back in November 2019 and looked at hot tubs. The employees are so friendly (even if you say your from Ca)! I found myself very comfortable and relaxed talking to them. Our house was not finished yet so we said we would be back in spring. After about 6 months we decided to head back after our HOA approval and talk to them again. They remembered us after a few mins and stepped right in to help again. So see, since Covid 19 a lot of stores shut down and business is back ordered with so many trying to get caught up. Our choice was a custom build or buy what's left on the floor. I fell in love with the one on the floor and we grabbed it! It's beautiful, everything we wanted. These guys came out did a land assessment and electriciancame out to make sure we are already to go!! Delivery within 4 days!!!

I wanted to an update after another 6 months of membership. I've been a member here off and on for…read moreyears. A few general comments: - The smaller size and location of the gym are positives in my view. If you need to drive and park, though, it's rough. They have parking through the hotel, but it's time limited and the garage gets full and unusable if there are lots of hotel guests or events. - The locker rooms are tiny, barely kept up (broken hooks, and doors, towels strewn about), showers are sort of just a mess (it's one big open space mostly). Also, on the mens restroom, the urinal continues to almost flood daily as it's been kind of clogged forever. You can use it, but don't flush it.. - Cardio machines are ok -- getting on the older side but work well usually Some frustrations continue to include: - They lease out the pool to external swim lessons, so there are large swaths of the day where the pool is basically unusable and kids are running around, screaming, parents are everywhere -- it's a mes - It's also the hotel pool and gym, so between that, swim lessons and normal members, it's a dirty pool if we are being honest. I used to swim here, but I've run into so many gross hairs and "things" underwater that I just can't do it anymore. - It feels like ownership has gotten a little excited post pandemic and membership growth has REALLY taken off the last few months. It's really noticeable and at peak times (4pm-7pm) it's almost impossible to get a weight workout in without massive frustrations. There's simply no space. There's one single real squat rack (the other is a smith machine type thing), a couple benches, one normal bench press ... you'll end up nearly bumping into people just trying to pick up dumbbells. - There also seem to be some third party kettle bell trainers running private training in the gym, which further takes up space and seems to always ALSO be at peak times. - During peak times -- FORGET about trying to even get changed in the locker room. It becomes like trying to change in an aircraft lavatory. - I don't know if they plan to cap memberships, but I worry they won't (like all gyms, they just love the money coming in) ... and it's now teetering on not being a usable gym option just because it's so uniquely small in terms of Sq/Ft. It just doesn't handle the extra people well. - For now I continue to go and mostly enjoy it but only because I have schedule flexibility. If I were forced to only go at after work times, it'd be a tough sell honestly. 4/5 for now -- but it's getting too crowded really quickly

Me and my three girlfriends were staying at the hotel for the weekend coming from out of state, and…read morewe chose the hotel partly because of the attached spa. It was difficult to schedule four services at the same time, but they were able to accommodate a facial and massage at the same time, and then two more massages right after. We thought our services were fine; my girlfriend had a prenatal massage and said her therapist talked the whole time which she thought was distracting, but I had the same therapist right after and we didn't chat at all. I know therapists usually go off the energy of the client that they're working with, so I think she was probably being polite and the therapist might have considered it being open for more conversation. Anyway, like I said, we did enjoy our services. We were hoping for a group discount, but instead they treated us each to a glass of wine, which we appreciated. We didn't use any of the gym or pool facilities, nor the locker room. The gym equipment seemed fine. There were quite a few people in the gym. We didn't see anyone using the pool, but there were people using the hot tub, sauna, and steam room. I would say that clientele leans more male, and the pool/hot tub/sauna/steam room are co-ed, so take that into consideration if you visit.

We bought a house with a pool in the Fall and Pool Doctor had been servicing it for the prior owner…read morewho lived out of state. We continued the service with Pool Doctor just to get us finished and closed up for the year. The technician who came out filled out his worksheet saying he had done all the services including scrubbing the sides and removing debris. We weren't home when he came out, but we checked the pool upon arriving home. Nothing at all had been cleaned. There were hundreds of worms in the pool and lots of other debris like leaves at the bottom. I spoke to the company and complained. The owner returned a call and acknowledged that the technician may have cut corners if he knew the owners were out of town. Still the owner didn't offer to come make it right, he said they could clean it up in the Spring. I don't feel like I want to pay for them to come clean up in the Spring what should have been cleaned up in the Fall. By the way we were still required to pay full fees as if all the cleaning had been done. I would not recommend this company. Update: I deleted a couple of things from my above review after receiving a phone call from the owner of the company and discussing the circumstances. We had a good conversation and I really appreciate his follow up on this matter. There were misunderstandings and assumptions made on both sides. Though we don't agree on all the details of what happened, it is clear that my complaint fell through a hole and didn't receive their typical level of follow up. He assured me that they always strive to keep their customers happy and that they have systems in place to deal with complaints as well as incentive systems in place to keep their employees motivated to do their best work. As a gesture of good will he offered to reimburse us for the fees we paid. We appreciate his gesture as well as his follow up and as a consequence we are replacing our one star rating with a three star rating.

Per their request I provided a video of the issue with my spa. Their service tech came out, asked…read moreto add some water to the spa, said that they wouldnt fix the seal in the motor. They'd rather just replace the motor. Then also stated that replacing the motor would take 3 hours. They contacted me repeatedly about the estimate and said that it always goes to everyone's spa folder. Still couldn't locate it. Asked them to send it in the previous email they had corresponded with me through. Finally after several weeks I got the quote. So I compared their quote and realized the motor was 1/3 the price they quoted. Quoted 3 hours of work. Won't be using them.

If you are considering a Pool or Spa I would highly recommend these.guys…read more We shopped around for a month and was told by friends to wait for the Costco Sale of Bull Frog Spas so we did. Went back to Snake River and they beat the price on a similar spa by 500.00 and they did not require a complete payoff before order, I put 5 grand down.Takes about six weeks to get from MFGR. SRPS offers mucho support for your contractor, Landscaper in prep for your spa and sends a team out to inspect prep to make sure your pad or vault is properly prepared. They suggested a real good Electrician who made it all work. My Brother-in-law had a Swim Spa put in by another company and it was a nightmare, ended up costing him more money and he is not happy with the finished product, told me to stay away from them. Suggest you spend the time shopping around for a good Landscaper, prices are night and day and you don't always get the best job with the highest bid and don't let some of these characters force you into a big down payment for them to set on your money for weeks and months in order to get on their schedule. Snake River has a lot of support and it goes on even after you get it delivered. A must in my book.

Friendly and fun service! Always able to help me with any questions or concerns I have with my Hot…read moreTub!

I'm a Maintenance Supervisor for an apartment complex. I have dealt with Superior (Teri's) Pool at…read moretwo different properties and they have dropped the ball on both. The first one They would never would show up to scheduled appointment. No call no show. Finally had to go with a different company. The second property they were contracted to maintain the pool. The pool has been running negative in the chlorine for over a week. I watched the tech test the water on multiple days and did nothing to correct the issue. No communication or logging of chemical readings. It's either incompetence or they just don't care or both.

Used to be great, but has gone completely off the cliff. Hired them to open our pool for the…read moresummer - they charged us over $300, were at our house for barely 30 minutes, made no attempt to clean the pool, made no attempt to make sure all equipment was functional, turned on the crawler motor without attaching it (which could have burned out & destroyed the motor, if we hadn't caught it in time). Just dumped in some chems and overcharged us even for that meager effort. Worst of all, when we contacted them to express our disappointment in the service, they simply offered to come back and charge us even more. Then they stopped responding altogether. Buyer beware: they treat their customers with total disdain, and care naught about their reputation. There's too much competition out there - people who actually give a darn - to go back to such a poisoned well.

This is my favorite little garden center in Boise!! Charlie...what can we say about Charlie! The…read moreencyclopedia of plants, the guru of shrubs, the tree whisperer. Great selection of those unique plants you don't and won't find at the big box stores.

I had made a reservation to rent a Uhaul from The Home and Garden Store on 4291 S CLOVERDALE RD…read moreBOISE, ID 83709. I received a confirmation and everything seemed normal. When we went to pick the truck up, there was no one there to give us the keys, or answer our questions. There was a number to call, I believe it was the owner, Charlie. When we called, we were told , no one is there, and no other assistance. I understand things happen, but the complete disregard to the customer was awful. Do better Charlie . I appreciate the response, Charlie. They may want to change the contact info to someone else that is there full time.