My Sundance hot tub (made by Jacuzzi) had started leaking, losing 1-2" daily. At the same time one…read moreof the two 5hp impeller motors had become very noisy. James arrived at short notice, correctly diagnosed the issue - the leak was at the worn impeller bearing - and removed the motor after draining the tub for repair by his expert machinist who replaced the bearing with a new, sealed variant. Not only was this a denial of our throwaway society - the motor itself (branded 'Jacuzzi') was still in great shape and not to be recycled - the cost of repair was half that of replacement. The leak is cured, the refurbished motor is silent and all is working as it should. James is a top class technician of high integrity and is recommended without reservation.

I called in a panic and had a huge leak, with freezing temperatures expected tonight - James turned…read morearound from driving home and came out and fixed my spa in less than 10 minutes. I appreciate him and will be using him in the future! Amazing job!

What an amazing experience at Four Seasons Spa & Pool! We were doing a complete backyard remodel…read moreand stopped in to get info on pools (after the city inspector said our electrical was an overkill ) but decided we weren't going that path. Fast forward a couple of weeks and we were ready to select a spa. I posted in some groups looking for personal recommendations and Madison's name kept popping up. I would give her 10 stars if I could. She is professional, friendly, knowledgeable and is somehow not pushy at all. She guided us through the whole process and continues to reach out. I honestly felt like I needed to shower after dealing with the sales guys at the hot tub expo. Thank you Madison for the amazing customer service you provided to make our purchase a pleasant experience.

As you'll see in other reviews, money is their priority. They came out to examine a faulty pump…read moreand suggest a repair or replacement, and hit me with a $150 "minimum service charge" a few days after the visit. When I reached out to their accounting and explained I had not been notified that there would be a charge for the visit, was met with silence. Appears to be their way.

Gary was an awesome Tech!! After being scammed by Idaho spa pro(Chris & Brittany) I called Budget…read morePool & Spa Tech and he had my problem figured out in 5 mins or so. Completely different issue than what the first company diagnosed. He had parts on hand and had me up and running in a couple hours @ a reasonable price!! Gary @ Budget Pool & Spa Tech is my Go To hot tub repair man from now on!! Thank You!!!!

After a catastrophic pool liner failure in the middle of winter 2021-22 we attempted to find a pool…read morecompany that would help. Not many pool companies were even open for business during the winter. We found a handyman type of guy and he did successfuly assist us in retracting the cover and determining the issue. By August of 2022 we still did not have a working pool. In September 2022 we hired Budget Pool and Spa. Gary and his tech guys worked quickly to try and save the pool structure and ordered a new liner. Due to circumstances out of his control the liner that arrived in October did not fit. We filled the pool to save the inner structure and covered it for another winter. Gary returned in March, and the process began again. By Memorial Weekend we had a beautiful working pool which included new steps, new pump and new liner. The best part is everything is more efficient, savings on water use, savings on electricity with new pump and savings on chemicals. We highly recommend Budget Pool and Spa

Matt diagnosed the problem and gave me the estimate to fix it. Will do it in the springread more

Did an awesome job on their first visit to my home to take care of my spa. Love how they email you…read morea report of the work completed and chemicals added and even include a photo.

The owners Mike and Randall are great and super knowledgeable. They don't push chemicals that are…read morenot needed and will work with you in any problem. I have been a customer for almost 10 years and have tried many companies before. I am confident that you will be as happy with their services as I am

Oh , I found a…read morefantastic family business that sells pools and spas!!! We went to this store back in November 2019 and looked at hot tubs. The employees are so friendly (even if you say your from Ca)! I found myself very comfortable and relaxed talking to them. Our house was not finished yet so we said we would be back in spring. After about 6 months we decided to head back after our HOA approval and talk to them again. They remembered us after a few mins and stepped right in to help again. So see, since Covid 19 a lot of stores shut down and business is back ordered with so many trying to get caught up. Our choice was a custom build or buy what's left on the floor. I fell in love with the one on the floor and we grabbed it! It's beautiful, everything we wanted. These guys came out did a land assessment and electriciancame out to make sure we are already to go!! Delivery within 4 days!!!

If you are considering a Pool or Spa I would highly recommend these.guys…read more We shopped around for a month and was told by friends to wait for the Costco Sale of Bull Frog Spas so we did. Went back to Snake River and they beat the price on a similar spa by 500.00 and they did not require a complete payoff before order, I put 5 grand down.Takes about six weeks to get from MFGR. SRPS offers mucho support for your contractor, Landscaper in prep for your spa and sends a team out to inspect prep to make sure your pad or vault is properly prepared. They suggested a real good Electrician who made it all work. My Brother-in-law had a Swim Spa put in by another company and it was a nightmare, ended up costing him more money and he is not happy with the finished product, told me to stay away from them. Suggest you spend the time shopping around for a good Landscaper, prices are night and day and you don't always get the best job with the highest bid and don't let some of these characters force you into a big down payment for them to set on your money for weeks and months in order to get on their schedule. Snake River has a lot of support and it goes on even after you get it delivered. A must in my book.

Friendly and fun service! Always able to help me with any questions or concerns I have with my Hot…read moreTub!

2 stars because the malfunctioning pump was repaired. Tim was completely unprofessional. Didn't…read moregive a time estimate, Called me on the way to replace the pump with no notice, was noticeably annoyed when I said it wasn't a good time, no one at home, dogs were loose in the yard, and one is not friendly with strangers. Was informed he couldn't come back for a week. After sitting for a week, the hot tub had lost most of its water without the pump in place. I had to call again, to find out when he was coming. I informed him there was not enough water in the hot tub to start it, and it would need to be filled. This is what I came home to. Pump was in place but unfastened. I spent an hour after work fastening the pump down, replacing the insulation and finding two screws to replace the ones that were missing in the panel. Absolutely do not recommend.

I was having an intermittent heater issue with my Sundance Optima 880 spa, a 2018 model…read more Tim called the same day I reported the issue, conducted an expert diagnosis and fixed the problem in under one hour. There was no guesswork involved, just detailed measurements and tests. Tim is a real expert as a follow up call seeking advice on chemistry maintenance disclosed and is highly recommended.

We bought a house with a pool in the Fall and Pool Doctor had been servicing it for the prior owner…read morewho lived out of state. We continued the service with Pool Doctor just to get us finished and closed up for the year. The technician who came out filled out his worksheet saying he had done all the services including scrubbing the sides and removing debris. We weren't home when he came out, but we checked the pool upon arriving home. Nothing at all had been cleaned. There were hundreds of worms in the pool and lots of other debris like leaves at the bottom. I spoke to the company and complained. The owner returned a call and acknowledged that the technician may have cut corners if he knew the owners were out of town. Still the owner didn't offer to come make it right, he said they could clean it up in the Spring. I don't feel like I want to pay for them to come clean up in the Spring what should have been cleaned up in the Fall. By the way we were still required to pay full fees as if all the cleaning had been done. I would not recommend this company. Update: I deleted a couple of things from my above review after receiving a phone call from the owner of the company and discussing the circumstances. We had a good conversation and I really appreciate his follow up on this matter. There were misunderstandings and assumptions made on both sides. Though we don't agree on all the details of what happened, it is clear that my complaint fell through a hole and didn't receive their typical level of follow up. He assured me that they always strive to keep their customers happy and that they have systems in place to deal with complaints as well as incentive systems in place to keep their employees motivated to do their best work. As a gesture of good will he offered to reimburse us for the fees we paid. We appreciate his gesture as well as his follow up and as a consequence we are replacing our one star rating with a three star rating.

Per their request I provided a video of the issue with my spa. Their service tech came out, asked…read moreto add some water to the spa, said that they wouldnt fix the seal in the motor. They'd rather just replace the motor. Then also stated that replacing the motor would take 3 hours. They contacted me repeatedly about the estimate and said that it always goes to everyone's spa folder. Still couldn't locate it. Asked them to send it in the previous email they had corresponded with me through. Finally after several weeks I got the quote. So I compared their quote and realized the motor was 1/3 the price they quoted. Quoted 3 hours of work. Won't be using them.

We worked with Brandon to build our diving pool/spa/fire pit. Brandon is a great guy and knows how…read moreto build pools in Idaho. I am from Arizona and had a ton of questions for him since I am generally familiar with pools. He took the time to explain the differences of building a pool in Idaho, including why certain materials don't work in Idaho due to the climate difference. Because Brandon had worked with our builder previously, they put him on their schedule so the project could be completed before our home was finished. Every step of the way we worked with Brandon on adjustments and he was great at coming up with design suggestions both up front and along the way as needed. On one instance, we came to him asking about adding a return line for a water slide. This was right before they were going to fill in all the trenches, but he jumped on this change with zero push back and even adjusted the concrete footprint to accommodate the change. On another instance, Brandon let us know that the length of the pool was just a foot shorter (not his fault, the builder plans were just slightly off on the plot lines). This meant our Baja shelf steps needed to be adjusted from our original design to preserve the size of the Baja shelf we wanted. He immediately came up with an alternative design to the steps that looked great. Even post build, Brandon has been responsive on fixing any issues we noticed after the fact. I would 100% recommend Brandon to anyone looking to build a pool.

Andrew was amazing and super helpful. We just bought a home with a gorgeous pool on the property…read moreand it's all new to me! He took his time to educate me on my pool. How to open it up for spring. How to close it for winter. What to do year round. He answered all my text messages without any hesitation. All around a really good person. If you need a pool company that you can rely on, this is the company for you! They will definitely take care of you and your needs for your pool. 5 star service!