I came across an ad for Cheryl's cookies online and it was a pretty good coupon code so I ordered it for Valentine's Day. It arrived within a couple of days and I was pretty happy with the packaging and the gluten-free cookies. I decided to go into their corporate store at their factory and get some regular ones for the rest of the family. They had a great sale on Valentine's Day products with cookies included. The in-store experience was OK although it was lacking something. May be warmth. I mean it is a cookie place after all, they weren't exactly rude. Just apathetic. There was a big disconnect between online and in person. I was really surprised with that. You can't order online to pick up in the store and they don't have any answers whatsoever to anything regarding Cheryl's cookies online even though it's made right there. read more

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I placed an order for Cheryl's cookies on February 6th, 2026. I wanted to use them as a dessert for a party on March 7th 2026. I specifically asked for them to be delivered between March 5th and March 6th, 2026. No phone call, no email, no correspondence at all, and no cookies. As I write this review on March 9th, 2026 I still have not received my order, even though I ordered them a month earlier.... I finally reached Cheryl's cookies, and they have absolutely no explanation about my cookies. What a horrible business model. Please do yourself a favor and do not order cookies from this company, as they cannot process and deliver their product in the requested time. They are a terrible company! I am very very disappointed! read more

Stopped by at their retail corporate store since I was in the area. Actually, excited to try since they have a huge store in Easton mall. There were about 5 ladies working in the store with about 3 customers and myself. Unwelcoming, no one greeted. I proceeded to the shelves where the cookies were. Picked a few, tried a couple of the sugar free in the fridge. As I was ready to pay, this old lady rung me up. I asked her (with a smile) how do they sweeten their sugar free cookies? She replied, "I don't know, it's there on the label, they make it in the back." I almost didn't want to purchase those cookies right there. But, I know proper etiquette and I am not a rude person. Well, their cookies are blah. Yes they are soft. But that's it. They're all too sweet and lacks the flavor. Expensive too, almost $3/cookie! I will not come back, they're not even close to Mrs. Fields cookies. Bad customer service. read more

Cheryl’s Cookies - With so many different flavors but lacks the flavor... too sweet and expensive! - Desserts Near Me - Westerville, Ohio

Ordered cookies online 12/15 for delivery 12/17or 12/18 to a business for Christmas. Was delivered after numerous phone calls by me on 12/23. 5 days late and stale. Cheryl's did a duplicate order at their expense on 12/19 for delivery on 12/23 and said I would be refunded. It never arrived on time either and was shipped FED-EX express and was told on 12/24 it was postponed for delivery till after Christmas. Basically they can not deliver as promised EVER. Same thing happened last year. Customer service phone for Cheryl's online is out of country with Asian accent service reps who promise to fix it but never do. If you want cookies buy them at a brick and mortar store. I will never buy from them again AND FED-EX is also useless. Refund never happened and had to use Paypal to get my money refunded. Good job PP!. read more

Promised delivery Feb 6-8. Been sitting 10 min from my home since 2-10 and quit reporting on Feb 2-11. Today is 2/13 no cookies. CS ihorrible supervisor promised considerations and then came back and recanted. Zinger and a consumer protection violation the sold me a membership which I tried to cancel I was informed since i used it for this undelivered item it was not refundable ?? WTH. If someone can explain that logic let me know. STAY AWAY NO COOKIES ARE THAT GOOD TO DEL WITH THIS. DSCHEDULE BELOW. eXCUSEM NON DELIVERY SCHEDULE. At local FedEx facility Delivery scheduled via FedEx Ground, not US Postal Service REDMOND, WA On FedEx vehicle for delivery Scheduled for delivery next business day REDMOND, WA Monday, 2/10/25 At local FedEx facility Scheduled for delivery next business day REDMOND, WA Tuesday, 2/11/25 At local FedEx facility REDMOND, WA On FedEx vehicle for delivery REDMOND, WA read more

I received a Christmas gift back at the end of last year from a coworker/friend. It was a pleasant surprise, as I appreciate any gift that I get. I was also excited to try Cheryl's cookies, as my friend would rave about them. So my family and I began to eat from the box. We were more ambivalent in our reaction, some of the cookies were good but many were pretty dry. They were beautiful, though, so there is that. read more

Cheryl’s Cookies - Cover - Desserts Near Me - Westerville, Ohio

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I received Cheryls cookies in three adorable boxes from my daughter for Valentine's Day. We are also cookie makers ,so on special Occasions, we treat ourselves to our favorite ,Cheryl 's is our baker! Love to have them at night with a scoop of ice cream on top, it doesn't matter what flavor they're all perfect! read more

I was excited to try them. The order was on time. But, extremely dry and crumbly. The cookies fell apart. I threw them away.

Placed an order on 02/08 for Valentine's Day cookies, with a guaranteed delivery of 02/12-02/13. Cookies were delivered this morning 2/15, the day after Valentine's Day. Chatted with Customer Service and requested a full refund, and they were useless. They wasted 30 minutes of my time, to refund me my shipping cost. Do not use this company for holidays!!! They will not take ownership. read more

I sent the birthday cookies to my granddaughter-in+law. The package was marked delivered, but it hasn't showed up yet. I sent an email with no response. I went in line to chat about the package, but there is no way to chat. I am very disappointed. I will not order from here again, and definitely won't be recommending. read more

Terribly unreliable at delivering to their committed dates. I was given a window for delivery between 1/25-1/27 for cookies needed for a party on 1/28. On 1/27 when my order had not arrived, I contacted customer service and was then told my order should arrive on 1/29 by end of day. Totally unacceptable. Their response was they could send out a redelivery order. What do I need with 2 cookie orders that are both going to arrive 2 days after the party? I will never order from this company again, for neither my personal needs or corporate needs. read more

Terrible shipping & customer service - boxed each 12 pack separately which made for huge shipping cost & box of 36 was dented- only in plastic wrapper. Customer service couldn't understand & blamed it on Fed Ex. read more

I ordered cookies sent to my daughters out of town for Valentines Day last year. Delivery was perfect and my girls really liked the cookies. This year has been a completely different story. I placed two orders, and only received confirmation for one. It took two chats and a 20 min phone call just to get the correct order number for the order I didn't receive confirmation for. Then I noticed that I needed to correct the address on the order confirmation I did receive. I am currently on hold while they verify my name, which has taken about 5 minutes at this point. This is after I was disconnected from an original call almost 45 minutes ago. Tried the chat. The chat agent said they could not assist because the the other person was "still in the record" and I needed to call them back. They're still in the record from 45 minutes ago?? Why? And how would I call back the person who is in the record? It's clearly a call center. If I call back, I'll get a different person and then isn't that person going to have the same problem? Then I was given a different number to call. I called that number and was on the phone for 12 minutes just to verify my name again. Then another 5 minutes on hold just for them to tell me they could not update the order because "Fed-Ex already has the shipment." They did not, since I had just placed the order an hour prior, and had been on the phone with them since. Then I asked if they could just cancel the order. Another 3 minute hold and then yes! They can cancel the order (I thought Fed-Ex had it?) and the money will take 7-10 days be be refunded. Lol! All this to say, IF you place your order online, I hope you don't require any assistance. You'll be out of luck. read more

Complying with offers without limitations after items are in your cart. You have a coupon but you can't use it on certain items"sale" items. Free shipping is a promo code so you can't use a different offer. Their shipping is quite high-and yes, I know they are shipping perishable items. Don't put in your personal info until your know your pricing. read more

I received the cookies as a gift for Easter. I cannot consume the cookies because the sugar content is extremely high, 18g of added sugar for 1 cookie. The cookies are very pretty otherwise. I don't recommend them. Had to throw them away. read more

I ordered a Christmas cookie on 12/06/2022 through a Verizon promotion. It was just a little surprise for my granddaughter. Well, it didn't show up until this week!! It wasn't a Christmas decorated cookie, the message on the box did say Merry Christmas! The cookie was dry and had no flavor so after one small bite the rest went into the trash I would not recommend this company at all. read more

The best , cutest cookies, great selection taste and the service was great . Loved the price for what I ordered.

I ordered a "sympathy" basket of cookies 9 days ago, still hasn't been delivered and who knows when it will be delivered! Worst part, when ordering, there is nowhere on the site that shares information about delivery-time. If I'd have known it would take this long, I'd have never ordered from them. This is ridiculous. Never again! read more

They always have an excellent selection of cookies, and Cheryl's cookies are always delicious. I don't understand why this is rated so low.

I ordered two baskets to be sent to Doctors that have taken care of me for years.By chance I called to see if they had been delivered and they told me they canceled my order because they were out of stock. NO message or email from them about this. I have moved so there would have been no way I would have known. I will NEVER order from them again. Im so angry so buyer beware if you are thinking about this company. read more

Cookie good and surprisingly soft but Cheryl the snicker-doodles man need a little more cinnamon sugar man ‍