Just left cheddars with my family. Service took a very long time we arrived at 1:45 and it is now 3:20. After the long wait our food arrived and two plates had HAIR!!! The first was caught fast so thankfully she didn't eat from it but the second time the hair was in our family members mouth!! Disgusting!! All they could offer was free appetizer vouchers!!! No one wants your vouchers if we aren't going back again. Our ticket should of been covered complete as no one was able to continue eating after all the damm hair. We lost our appetite and decided to leave read more

We were told a wait of an hour and forty five minutes was expected before we were seated. It actually was less as lots of people left before they were seated because of the long wait. But that was fair we were advised of the wait and we decided to stay. I ordered sirloin steak and shrimp. Very low quality meat and shrimp. Ordered medium and got well done. Tasted macaroni and cheese, gravy, Caesar salad, Alfredo sauce and chicken, croissant, mashed potatoes,and fries. Everything tasted like frozen and instant food. Under staffed. If they have the capacity for that many people they should have enough staff to take care of customers in a timely manner. Very bad taste as they put on the bottom of the ticket how much you could tip based the amount of your ticket. I was a waiter in my younger days and I know that part of the tip is earned by the waiter and the other by the restaurant as a whole. It is called a gratitude for a reason. Very simple, if the service was good you get a good tip. read more

Cheddar's Scratch Kitchen - Very low lighting. Did not like that. - American Near Me - Odessa, Texas

Cheddars is right near Music City Mall and across the street from Buffalo Wallow. Bubba under-rated this restaurant! We enjoyed our dinner very much. The Mac and cheese was very delicious, the sweet chili chicken and shrimp was yummy, and the Texas toast grilled cheese was excellent. Gran even paid!!! The restaurant was a little chilly inside given that it was 95 degrees outside. We also would have enjoyed the windows being more open to enjoy the beautiful flowers outside. Overall, we highly recommend! MSHC read more

great customer service amazing food had the lemon pepper chicken. Mauricia was an amazing server, friendly, great attitude and just over all amazing would come back here and love to have her as our server read more

I've been to cheddars all over Texas and 1 in Florida. This is the worst cheddars I've been to. I've ordered to-go here 2x. The first time I was hung up on twice prior to someone taking my order, was on hold for about 15-20 minutes combined before a manager finally took my order. (Nothing offered for the inconvenience) Also the food was sub par compared to every other cheddars I've been to. The second time, my New Orleans pasta was dry, my croissants were dry, there was no garlic bread with my pasta, the carrots taste like they heated them in the microwave. This will be my last time going to this cheddars. read more

Pretty nice spot. Friendly service. I'll be back next time in town. Food was quick and tasty.

Decent food but I think they are more known for their sides, wait was long for lunch but this is because typical Odessa workforce at its best they didn't show up for work that day. But if you want great sides and an ok entire then this is the place but it's really nothing to go crazy for. read more

I remember when this place used to be unique and pleasant due to its prices, service, and tasteful design. For whatever reason, they have allowed their quality to plummet. For the past few years, the service has been slowly declining. I expect rude waiters/waitresses, that clearly feel overwhelmed. The waiter may forget multiple sides and have us wait an extra 15 minutes. By 4:00 PM, they are running out of dressings/ingredients and can't offer appetizers, or salads that they used to. If 3 people in the party ask for steaks, 1 will definitely be under/over cooked. This location used to be an easy candidate for the best restaurant in town. Now, it's just another restaurant in Odessa full of teenage employees and flys. read more

So I visited my local Odessa Cheddars this evening for happy hour. They serve a decent margarita for a great price, and what about having some dinner to go along with it, my review goes as follows.. First the service, we were quickly seated considering that it was a Friday evening and the parking lot seemed full. Our waitress quickly approached us to take our drink order as well as the entrees. The service was fairly decent, I mean the waitress had her times where she didn't drop by at least 15 minutes and we were in dire need of refills of water and sweet tea as well as Tabasco and chips for our dip. Putting this aside she did an ok job catering to our needs, quickly seated for a party of 10 and our food and beverage order was accurate so props for that! Secondly the food, I ordered the Maui Margarita after a hot day and running errands at work so I thought this would be a nice refresher. The margarita was decent, a bit too watery, not much ice or a slush like it should be so to enjoy it cold you have to drink it quick, which led to the hunger in my opinion. Afterwards I ordered the Keywest Chicken and Shimp (not pictured) and the chicken was grilled well, as for the shrimp perhaps a little more time on the grill would make it more flavorful, thank goodness for the Tabasco. Any way to wrap my review up the food was decent, nothing too exciting to brag about. OVERALL, THE FOOD, DRINKS AND ATMOSPHERE OF THIS PLACE GIVES YOU MORE FOR YOUR MONEY AND THE SERVICE IS FAIRLY GOOD, WOULD RECOMMEND IT IF YOUR CRAVING A TRADITIONAL AMERICAN SIT DOWN RESTAURANT! For that, great job Cheddars, I will be a casual customer dining at your casaul cafe. read more

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I wasn't too happy about the meal. The Cajun pasta I ordered was cold. The spinach dip was cold. I thought this restaurant would be really good, However I was slowly disappointed. I probably won't come back again. read more

Me and my girlfriend went last night. The food all tasted good except my Caesar salad which was very over dressed. The waitress was very nice and replaced it for me no questions asked. Unfortunately we got food poisoning and we've both been up all night puking. We both got the country fried steak and had to throw away a lot of leftovers too. I'm just disappointed we both got so sick, had to miss work, and wasted the money we spent on dinner. read more

Nasty place. We were sat at a table that had not been cleaned. They acted upset that we asked them to clean. As they were walking off I asked them to clean the chairs they swept the food on. They left then we noticed the video game on the table had dried food and finger prints all over it. It was never cleaned. We looked at each other and thought if it is this nasty in front of their customers then we can't image how nasty it was in the kitchen. We left. Never a word from waitress, hostess, or cleaning person about sorry we didn't clean it three times. Can this pandemic times they can't even vpclean tables and chairs, much less find find employees that give a crap. Maybe new management or shut the nasty place down. read more

My husband & I LOVE this place! Actually loved! We went a month ago there was green beans in his side. There was a French fry under the apples on his pork chop. Decided to give it another chance tonight. Cant have a frozen drink their machine is STILL broken. Cant have a raspberry lemonade. The machine is broken. Cant have broccoli & cheese casserole. They're out! At 6:30 pm they are out! Had a couple of shreds of cheese on my "loaded" baked potato. My loaded baked potato came with NO butter, NO sour cream, NO bacon bits. My husband baked potato was no better. He put the queso we had ordered as an appetizer in his potato. I have no idea what has happened to this place. BEFORE COVID EVERYTHING THERE WAS ON POINT! We have gone to cheddars tonight for the last time. read more

Cheddar's Scratch Kitchen - My "loaded" baked potato. - American Near Me - Odessa, Texas

Great food, great atmosphere, comparable prices. Extremely happy with the Grilled Salmon and Bourbon Glaze! Justin was our server and he was awesome...best server we've had in years. Thank you and we will definitely return!!! read more

Don't even waste your time trying to get a take out with this bunch. I tried to enter an order online, as I have done in the past, but the website wasn't working correctly. So my husband called down there, gave them the order, and our name and phone number. The lady said it would be ready in ten to fifteen minutes. Then she hung up before we could ask her about payment. She never asked for payment. I drove over there, parked in the curbside pickup and called them. Said I was there in number 3 and asked when I need to pay. The lady said, oh, okay. We will bring it out. Then my husband texted to say he had a text from them saying the order would be ready in 15 more minutes. I waited at least 20 minutes, when a cheddars employee came out and asked me what I had ordered and what name was on it. She said she'd check and be back. At least 15 more minutes passed. She came out again and asked me again what I had ordered and what name was on it. I said, The order is lost, isn't it? She said yes but they could enter it again. I declined and told her it wasn't her fault but I didn't want to wait another 45 minutes. She said the restaurant's really busy tonight. She offered me dessert. I declined and said, No, I'm leaving now. I thanked her for letting me know. The food is really good but the take out service stinketh. Do yourself a favor and call somewhere else if you are really wanting to have a meal. read more

Told seating would take 20-min's... took 40 and after they sat folks after us... Didn't have "staple" cheese bites... wth??? How do you run out of food at 5:00 on a Sat... services sucked read more

Whoever was working closing grill/cook on December 13 needs to be fired or retrained immediately. We asked for two medium rare steaks and they both came out different colors, one was like eating the leather off my seats and the other just felt like we bit into a tire. Asked for extra cheese on a baked potato and they put a sprinkle, didn't even put bacon bits in the third one. Service was ALL over the damn place, was the waiter new? Who knows, the bartender was so overwhelmed with duties they could not perform correctly and kept messing up. Not their fault, why schedule 1 person during a busy hour? Terrible management, terrible service, TERRIBLE FOOD, and over just a terrible place. Never coming again. Fire management and PLEASE FIRE that cook. P.s New Orleans pasta noodles tasted like wet dog, no seasoning or flavor. You think black people wanna eat that shii? HE|| NO. Change the title to Alabama pasta bc that's some YT ppl shiii. Picture of the tire (I mean steak) below. Next time I'll ask for the cow still kicking or rare, worse place ever. read more

Cheddar's Scratch Kitchen - So called "medium rare" steak, should've just asked for the cow still kicking - American Near Me - Odessa, Texas

I don't leave reviews but I'm going to leave one today! I was going to call them but do they really even care? Probably not. Service around this area sucks in general but this was so bad. Placed an order at 6:20 and it said it would be ready at 7:30, hour and 10 mins for 2 orders. So okay whatever we placed it. Got there at 7:30 did the whole check in thing and waited 10 mins before we called. Then called after another 5 mins. They said it was because they are short. Okay i get that too but don't do curbside orders then, close it for that day‍ Had an hour and 10 mins to make some shrimp a small steak and a burger and some fries that the cheese was melted probably in the microwave because they were so hard and still "wasn't ready"? Got the food at 7:50! Get home and everything is cold! Had to heat everything up in the air fryer. Fries were hard ,everything else was cold so our order had been sitting there for who knows how long! Ridiculous! I knew i should've just made some Dino nuggets fml. I mean on a positive note, the ranch is pretty delicious.‍ read more

Salmon plate was SO GOOD, our Server was audria it was her first day and she was excellent!! On time with drinks and was very respectful, made us feel very comfortable. Great service and great food! read more

Cheddar's Scratch Kitchen - Amazing salmon plate!!! - American Near Me - Odessa, Texas

I was looking forward to a wonderful lunch/ dinner. 1. Because of covid 19 took forever to get seated. 2. Took forever to get drinks. 3. Finally, we ask about our appetizer. 4. Was cold, must have been sitting awhile! 5. When meal finally came, no silver! Go figure. 6. No garlic bread with pasta? After awhile you feel like waiting on yourself. Why not? Geeze!!!!! Would suggest somewhere else. read more

Food had no taste in what I expected and the pictures of the menu didn't even look as good on the plate when they brought the food!!!!..They brought out the food but we had to wait for them to bring us our silverware... First was forks then 5 mins later the knives were brought out!!!..We had to ask for the napkins again so we were very disappointed in the hold experience in having dinner there tonight!!!!..I wouldn't recommend this place at all or I wouldn't even come here again to eat!!!!... read more

I arrived today at Odessa went to my favorite restaurant, I've been there before, but this time it was horrible. It took them 15 minutes for a waiter get to me. They brought me a chicken pot that's been in the back for a while. Took another 7 min to get my drink didn't get my salad first nor my croissants. It was the worst experience ever. I'm not going back ever again. Even the waiter with long hair, I asked him who was going to take care of me he said me but I'll be with you in just a moment. Several waiters passed like nothing. Don't know the significance of customer service. read more

Well my wife and I I've been going to Cheddar's at least 3 times a month in DFW for 27 years. I'm currently working in midland, traveled to Odessa to go to cheddars. The male hostess wouldn't get a booth for me to sit by myself. He said the wait was 45 minutes. There were maybe 10 cars n parking lot. I think he didn't want to sit me at a booth. I told him I was going somewhere else. That employee has no business sense by letting a customer walk out. I went to Chili's and got a booth right away. I won't hold it against Cheddars, I believe the service at this Cheddars needs some customer service. At least tell this employee that you do not let customers walk out the door especially in these times. read more

We have lived in Odessa for 4 years and we decided to go to Cheddars thinking maybe the setvice and food would be better then our last time there( Florence Kentucky). But this place didnt dissappoint, the food came out cold,my steak was rare, the ribs tasted like cardboard. I would definitely stay away. read more

Everything is always so dirty. We were sat by the bar which isn't a big deal but from where we sat I could almost see in the bar. Everything was filthy in there. I could see residue even on the the small fridge where glasses are kept. My table was sticky and had crumbs still all over the seat and floor. There was a fork under the table. No reason the floor wasn't sept between seatings if it was that dirty. I ordered a small salad with my meal and over 3/4 if the salad was soggy. The only good thing was my meal was hot and cooked well. Honey mustard chicken? Waiter barely checked up on us and didn't keep our glasses full. If it was a busier night I might of given leeway but there wasn't that many people in. read more

Last night was a typical great dinner. Good service, the food is always delicious . Important points: 1-minute and we were greeted by Destiny, sweet girl, quick to ask for our order and bring us our drinks. 6-minutes later we got our spinach dip-really good. 13-minutes after that, the food came out. Crispy hand battered chicken, a great spare rib,and rib eye. Destiny asked for me to verify it was cooked as I liked it. It was, no need for steak sauce, the steak was amazing. Then, Michael (manager) came by to check on us. restaurant owners need to get their managers on the floor at the beginning/during the rush hour. Cheddars does that. I have been in Odessa for 3-years and Cheddars is the one place that consistently has good service and great food. If you ever have any concerns, ask for Michael (or any manager). The Cheddars Company wants to know. They can't fix it if you don't tell them. I always do, and they fix it every time. Thanks Guys, great time. And thank you Michael and Destiny..friendly, and professional food service people you can always depend on. read more

Cheddar's Scratch Kitchen - Andre (DRE) is great, food is great as pictures attached. - American Near Me - Odessa, Texas

Food was awesome the waiter was just horrible and rude!!! He kept forgetting stuff and when I tried to help and tell him what I still needed he made rude remarks when I was just trying to be nice! read more

Their chicken fried steak is the best in the city. I enjoy going with my wife but sometimes the waiters are lazy this is one of the few restaurants I've tipped over $200 read more

When you get your food and order another drink and it NEVER comes, not to mention the server walked past us at least 6 times and said nothing ( no hey sorry it's taking forever even though it's 840pm on Wednesday!) we also had to ask for napkins and silverware when our food came... then when I ask for the manager and explain how the service is horribly slow we have finished our dinners and we never received our drinks he comes back and gives me the bill and informs me he gave us the appetizer off.... umm I gave you a free coupon for an appetizer and it was only $5.39. Then you said well I'll give you 10% off your bill and take those drinks off you never received ? But that was only $3.99 but I still got a bill for $55. so he did not justify anything. I am not a complainer but never again. read more

We usually come this this Cheddars every other week. We went last night and the waitress didn't come to our table til 10 minutes after being seated. They had no rolls(what I come for), they were out of three sides, and they had no butter for my potato(which they didn't tell me until after it got to our table) so I brought the potato home to eat so I can put my own butter on. Our drinks were refilled very slowly. Very disappointed. read more

The food was good and the service was quick and polite. We were seated promptly and our drinks and some croissants were brought out very quickly. The croissants were cold and a little hard but still pretty tasty. Our server was very polite and attentive but not pushy which was nice. A great experience for sure. read more

Probably the worst service I've had in West Texas in 2 years....and that's pretty bad!! Came in before 10 pm, they weren't awfully busy but got sat in the bar at the high tops. No one acknowledged us for 30 minuets, then, a man came and took our drink order, then 15 minutes later a woman came and took our food order and re took our drink order. Waited another 5-10 minutes and didn't even receive our drinks. There were about 7 servers who walked by our table and didn't even acknowledge us. I have worked in many restaurants, managed one in Wyoming for 4 years....and have never had this bad of service. I would never allow this in one of my restaurants. I absolutely love cheddars and have eaten it in many different places. Really bad that shitty service makes for a bad review. read more

Food is always good! Placed our meal to-go and when i approved the bar to pick up the employee working seemed to be annoyed that i walked up to pick up while she was sucking on a lime! Other than needing better customer service food was great. read more

Pros: inexpensive, looked like a nice sit down place but we did take out. Cons: we called to place order to go and were transferred three times before getting to anyone. Hostess at the front wasn't warm and welcoming, our full order wasn't put in but luckily only the drink was missing. I ordered the Honey Dijon Chicken and it was VERY salty and overall everything tasted artificial, but maybe that's to be expected? My sister said a lot of people like this restaurant and it's good when you dine in but I didn't care for it. I would say you get what your pay for though and it is extremely inexpensive. My entrée was less than $10 read more

So I love Cheddar's. Like I love the food, I love going, and majority of the time we almost always have a good waiter/waitress. My only problem is if you call in food to the restaurant, they make you wait about 10 minutes before you come to someone who take your order. One time we wanted to call in an order and we waited 25-ish minutes before we gave up and ordered somewhere else. read more

My family and I had lunch here, Monday, June 18. We were seated immediately and were greeted by Ernest, our server just as quickly. Ernest stayed on top of all of our needs, start to finish! the food was brought out in a timely manner and not only was it delicious, but the portions were more than enough for each of us! read more

Revised review. Since last post Director of Cheddars (Scott) called me and apologized for managers rude behavior and will make it right with Odessa Cheddars. We will continue our visits to this location. read more

Not bad place. Decent food. It is always busy.

It was consistent with my benchmark Cheddars . Food was good, service was attentive, and the place seemed clean. *My benchmark for this chain is the Tulsa Cheddars. read more

Why am I giving this place 3 stars is that the place is not bad. Food is great. But the bad thing is that when I came in with my mother, there was a team leader that was real iffy with us in the front. read more