This place had a great first impression on me. The onions blew my mind. The portion sizes were big, and the prices were very reasonable. Everything is mad from scratch so you may get your food before the person eating with you or vice-versa but it's worth it. 10 out of 10 will go again read more

Ok as it stands right now, I'm currently inside if the restaurant after an hour wait. Upon ordering, the waitress informs me that they are out out ribs. I've never been to a restaurant that is out of something like a main entree. Will update after leaving. read more

Visited here on a monday. I ordered cajun pasta and it was cold and mushy. Town stars for the drinks and the atmosphere. I would definitely try another place. read more

Courteous staff, food was lackluster. My fiance ordered the sirloin, came out rubbery and tough to cut (very chewy). I personally ordered the New Orleans Pasta under the "comfort food" menu. Absolutely nothing comforting about soggy, greasy garlic bread on top of pasta that tasted as if it had been heated from frozen. This was our first visit and unfortunately will be our last. Only redeeming factor was the free chips and queso courtesy of a coupon they offer. read more

Ok, we love Cheddars, this is not Cheddar's. My wife and I have been enjoying Cheddar's for years in Savannah and Atlanta. They were bought out, they up scaled and it is no longer Cheddar's. This does not have to be a bad thing but it is not Cheddar's. Bar prices are way up, No more $2.00 Bud Lights. Food prices are up a little. No fish aquarium, cold as hell in side and I'm a guy. It's New, service is learning. Don't think we will be back. read more

Not a bad place at all. But please, next time, don't seat a couple looking for a nice dinner next to loud and rowdy kids tucked away in the back. It was super loud and the kids were screaming. Not fun at all! The food was good tho but the appetizer came out cold. Unexpected. read more

There was an hour wait for tables no reservations excepted... the cheddar fries were delicious and so was the honey butter bread the steak was better than Average but the ribs were not to my satisfaction they taste boiled and they we're fatty. My son chicken tenders were juicy and nice in portion size the server was ok she was efficient could have smiled but it seemed she had a long day doing tipped her well and got that smile that was just waiting to emerge. Fair pricing, and I would recommend you give it a try read more

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We had the privilege of eating at the new Cheddar's the first day they opened in Jacksonville, Florida. Our server was very knowledgeable, polite, and attentive. Everything we had was delicious and the portions were large enough to share. We ordered the onion rings, the club sandwich, the triple appetizer, which included the chicken tenders, cheese bites, and the best potato skins I've ever tasted...all were very delicious. I also had a "painkiller", which I highly recommend! Can't wait for my next visit! read more

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I've been to Cheddars' locations in other cities which led to my dismay when my friend wanted us to meet her there to celebrate her birthday. I opted for the grilled white fish.... in hesitancy. And it was pretty good but the highlight of the meal was my baked sweet potato. YUMMY!!!! The butter, brown sugar concoction inside was amazing. I might take them off of my personal no list read more

This place could be great but unfortunately the customer service and the management is awful. The food is good and prices are very reasonable. Just bring your patience when you come. If you talk to a manager, you can bet they will treat you like they are doing you a favor by serving you when THEY want, or you can go somewhere else. The bar is slooooow getting drinks out. We were sitting at our table for over 45 minutes before we received our drinks we ordered, and then ordered appetizers, and finally just made our food order. We were there for about 3 hours for a meal! Now, like I said the food is good, prices are too, but service and cleanliness The reason they have a long wait is because they cannot serve in a reasonable amount of time. read more

I had a terrible experience with our waiter. He was not attentive. We waited a while for everything and forget about refills. I don't think I want to return. read more

We went for lunch around 11:30 on a Saturday, we got there before the crowd. The building structure is beautiful. Exposed brick, neutral colors with pops of green and lavender in the plants. Which unfortunately is dulled down by the sour puss faces of most of the staff I saw. I've read the other review about the waiter was taking exams. I'm a compassionate person, but when I'm out to eat with my hub,his 89 year old grandma and our son.... I'm leaving my worries at the door and want to see an eager smiling face of the person who chose this as there job. I usually write my reviews for other Yelp readers, but I hope whatever manager reads this helps resolve the issue especially since this seems to be a constant and there is only a 3 star rating. The food was amazing and well priced for the variations offered. I opted for the pick 2 combo.... which was great quality, options and price. I had the monte cristo and chicken tortilla soup(all tastebuds were covered) my sandwich was well balanced with the meat cheese and sweet crispy batter. My homemade soup hit the spot with the right amount of heat. My hub enjoyed his burger and the kids burger was a nice size and I'm happy I was able to pick a regular side ,like a sweet potato, instead of a dumbed down kids version. Our waiter was nice enough, but expressionless. Also, did not take the empty glass when a refill was brought. There was a minor issue with my son's meal that was corrected promptly and checked up on by a mgr. I can see this being a great addition to the Town Center, I would hate for it to fall into the same mediocrity as alot of it's neighbors. The balance is off. The staff sets the tone and right now it's blah. The reason for the 4 stars is because I really enjoyed my food and the resolution of a little issue. read more

Cheddar's Scratch Kitchen - A must try! Half Monte Cristo in pick 2 lunch combo. - American Near Me - Jacksonville, Florida

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This is my third trip to this location and was the worst experience I've ever had. The other two visits were quite pleasant. THE SERVER WAS AMAZING but the food being sent out by the kitchen was terrible. 1st-after waiting 20+ for food we were informed that they were out of the Monte Cristo 2nd- after asking on 3 occasions for an update on appetizer we were told they were out of cheddar bites 3rd- when I took a bite from my patty melt, the inside of the patty was literally raw! I like medium and medium well but this was literally nearly raw! Lastly, when asking to speak with the manager to share the experience we waited another 10 min or so and still no manager. The server came back and said the manager would be coming over soon at which point I just paid the check and left. Apparently customer concerns are not important at this establishment. Again, the server was AMAZING even though he was new but the rest of the experience awfully such a waste of time. read more

This food was horrible, and apparently so was the kitchen staff kept coming out wrong. I will say the waitress was good to us but I will not be going by here!! Manager was friendly and helpful, which is the only reason I'm giving 2 stars. read more

First time at Cheddar's! First impression: I may give them one more chance. We got there right at opening on a Sunday. We waited for about 20 minutes before our waiter a Brandi arrived. He spoke so fast we didn't get his name. We ordered our drinks along with our meals. I ordered the strawberry tea, but received a strawberry lemonade. I do not recommend the New Orleans Pasta. The consistency of the Alfredo was horrible. It looked like puke and the food itself was not hot. They left my garlic toast off the plate. My daughter ordered it as well and was not happy. My husband ordered the meatloaf which he enjoyed with the exception of the jam that comes in the side. The blinds were full of dust and had food on them as well. Our Over all experience was about a 3 out of 10. Maybe management needs to be changed. read more

The hostess & service were good, but the food was eh. I ordered the fried chicken which comes smothered in gravy & comes w/ mash potatoes & gravy. The gravy unfortunately was rather salty & in combanation w/ the other food that was very seasoned it was too much. i put my plate aside & just ate my salad & corn sides. I did tell the waitress & she guessed right away that is was the gravy indicating that it's not the first time she had this issue. I was hoping since i could only eat a 1/4 of the meal it would be discounted or compted. Neither. Just got an "I'm sorry." I should have spoken to a manager, but just had a long day at Mayo & just wanted to home after a good comforting meal not a salty mess. Won't be returning. The only reason I'm giving 2 stars is because the hostess was great & the salad was good. read more

You couldn't pay me enough to revisit this establishment. I've known of cheddars since I lived in Virginia and when I found out that one was coming to Jacksonville I was so excited. On my visit here, the young lady who was bartending was very rude and unethdiactic about doing her job. She was more concerned with playing and joking with her coworkers than actually providing good service. My food came out and my shrimps were over cooked, no big deal of course... they remade them for me. I also ordered a set of croissants to come out with my food. The croissants came out after I had asked for my check and was finished eating. The bartender then had the audacity to slam the playe on the counter back where she was. I felt disgusted and sick to my stomach that you guys would actually employ someone with this attitude. read more

Not so hot. You may like this place if you enjoy Applebee's. Nothing more than premade food for the masses to me. Not sure where the "scratch" comes in in the name. Definitely not a place I would go again. read more

Great place for dinner. I like to think of it as the restaurant that Chili's wishes they were. The place is really nice, always pretty crowded. The drinks are excellent and cheap, I would recommend the Texas sweet tea. The food is great, they have a wide variety of things, seafood, southern home cooked style, steaks, finger foods like chicken tenders and onion rings, and much more. I really enjoy the monte Cristo. Hard not to order every time I go but I like to change it up. And to top it all of this place is cheap. This is the only place your going to get made from scratch dinner from in the 8-15 dollar range. Will definitely be back. read more

Hello everyone and Happy New Years! It is with much sadness that I post my first review of the new year with a low rating however it is an honest opinion. I regret not having checked Yelp before visiting this establishment. The place is nice great atmosphere and clean. Our waitress was really friendly and attentive. The food however was not impressive. I started with a tortilla soup which was pretty watery maybe two pieces of chicken and a whole lot of tomato pieces in it. The monte cristo sandwich was bland and the ham tasted cheap. My sister had the fried chicken sandwich with green beans also lacked flavor. The best item we had was the loaded fries. The food did not wow me and I was disappointed at the fact that this place is so new yet did not deliver on the hype! Its a shame because the prices were actually not bad. No pictures .. .i was too distraught lol read more

I came in here earlier and had to crap really bad, went and used the restroom and my crap wouldn't flush so I awkwardly walked out like nothing happend. I ordered chicken tenders and honey mustard it was great but soon felt my stomach kicking into high gear and so I had to return to the restroom and go on top of my first crap. Was not pleasant, they need stronger flush valves. Foods great. read more

Second visit. Food is basic but service is awful. Both times we've been for lunch & the restaurant is not busy but the service is terrible. No drink refills during meal. My food (lemon pepper chicken) was actually cold when it came out. read more

Nice lunch at Cheddars with my wife and Daughter. I had the Veggie plate which was good. Wife had the Appetizer Trio which she enjoyed. My Daughter has Dijon Chicken. She did not like the taste of it. Service was good. Prices were fair. Recommend. read more

Above average American comfort food it has a warm decor of dark wood finish... as there signature chickens strips are awesome as well as there mac n cheese... nice serving size plates at a affordable price read more

I finally got to check this place out! My friend took me on Sunday for lunch. When I arrived they said it would be a 30 month wait. We maybe waited 15 at the most. Our server Luddy (I hope i spelled that correctly) was amazing! My friend got an island tiki and said it tasted really good and a little strong. We also tried the Wisconsin Cheese bites. They were so good! The batter was light and it just melted in your mouth. For our entrees, my friend got the chicken tenders with French fries and cole slaw. The tenders were tossed in hot and honey. There was so much chicken!! I got the buffalo chicken wrap with fries. You get two wraps cut in half. I had looked at yelp before coming and saw a review stating you get a lot. I was able to make this into THREE meals! The only suggestion I would say is to cut the tenders smaller in the wrap so it's easier to bite. Everything was so good even as leftovers. Our server even brought ranch to go for our doggy bags! The check for all this was $30!!! We will definitely be back! read more

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5 stars, but please read an issue that occurred. Great place. I love the food and how fast the service in. Clean and friendly environment and I have never had any issues (until tonight) with the service. Would totally recommend this for any one new. Tonight at Cheddars, our waitress's name was Linda M. (As it stated on the receipt). Linda showed up to the table fairly quickly, took our drink order and appetizer order. After it was delivered we didn't see her for another 30 minutes. While we were waiting to place our meal order we notice the same mess is happening to another table. They only received their drinks and didn't get their order taken for the same amount of time. When we finally were able to flag her down she stated, "oh I was waiting for you to get me to order". Statement shocked me a little considering waiters/waitresses normally ask when you are ready to order. We finally ordered! We were asked 3-4 different times if this was our meal or not as she was mixing up multiple tables orders with ours. We got our food and she is no where to be seen, the table who sat down next to us STILL didn't have their order taken and keep trying to wave her down. We asked for the bill from another waitress and didn't get the bill after another 25 minutes and the table next to us FINALLY was being taken cared of. This is the only time it is happened to us their and we are pretty regular customers. The place is still 5 stars in our eyes but this issue was pretty bad. read more

This was my first visit to Cheddar's. I give it 3.5 stars. Our server, Destiny, was awesome. She said that this was her first serving job! She was a natural. She had the patience that was needed for our large group, and she was great at multi-tasting. The food was really good. I ordered the veggie plate. I chose a salad with four sides. The salad was a very detailed house salad, I mean it had croutons, egg, and it came with a croissant that had something like a honey butter drizzle. My only complaint is that the croutons were a little salty. My four sides: loaded baked potato, black beans, Mac and cheese, and broccoli cheddar casserole. The loaded baked potato was misleading. It came with butter and melted shredded cheese. When I saw "loaded" I thought of also chives, bacon, etc. I did really like the black beans. The other sides were pretty good too. They have a lot of selections on the gluten friendly menu. Everyone had a good time. We were a little needy today, and I really appreciate the staff being so sweet to us. read more

Food was amazing....staff was not. Ladies at the front are not friendly, waiter was not friendly, Seems like everyone was just very unhappy.

Cheddar's Scratch Kitchen has great quality food, fast service, and very reasonable prices. With so many restaurants popping up in the Town Center area I was excited to see Cheddar's joining the crowd and not sure why it took me so long to enjoy a meal here. Having visited Cheddar's in other cities, I was familiar with the casual dining restaurant offering menu items a couple of steps above most. With so many choices I was torn between the salads, sandwiches, and entree options so we started with an appetizer while I contemplated my many options. With a name like Cheddar's we figured we should try some cheese. The Wisconsin cheese bites were absolutely perfect. Like fried cheese curds, light and fluffy, melty cheese bites encased in a crunchy breading, with a nice chunky marinara sauce for dipping. So mouthwatering delicious, and a plentiful portion perfect for sharing with the table. I recalled the cheese burgers being good and the one my guest had for lunch today was juicy, cooked just right and beautifully seasoned. While usually I consider chicken fingers a kids menu item, I heard they were good at Cheddar's so I opted for this entree option. Even bordering on full from the cheese bites, I could barely contain my joy when my plate arrived. The huge pile of fresh, hot, golden, crispy, chicken fingers that was laid in front of me was incredibly impressive. There is a new favorite chicken finger in town - I dare anyone to find any better than here and am convinced it cannot be done. When I asked how hot the hot honey sauce was, the server suggested bringing it on the side. I also got the honey mustard and the buffalo sauce so I could try all the dips. The hot honey is super hot, the buffalo is spicy but tolerable for us wimps, and the honey mustard was just right. I could only eat two of the fingers and I had at least five left over to bring home. I loved that the server asked and allowed me to swap out both the sides of fries and coleslaw that are normally included with the chicken. I tried the broccoli cheese casserole and the green beans. The beans were good, but the casserole stole the side show with plenty of the rich cheese melted on top. Also sampled at our table included the baked potato soup, which actually tastes like a loaded baked potato, perfect for a chilly day outside, and the Cesar salad which was fresh and tasty. Another guest had the shrimp alfredo and thought the shrimp was good, but the carrots and sauce in the pasta were rather bland. Looking around at nearby tables I spotted a huge entree salad I had considered ordering, but since they are usually too much to finish and do not keep as left overs well I passed. While it looked beautiful I could not have been happier with my choice so no food envy today. So, perhaps next time I'll just go with the best-in-town chicken fingers again and upgrade a side to a smaller salad to made my own chicken finger topped salad appropriately sized for one. The atmosphere at lunch was busy and service was quick but we did not feel rushed. The restaurant itself for being rather large still has a quaint, fun filled atmosphere and we cannot wait to go back again. read more

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Two couples went to dinner , nice building food fair , service poor , not worth the effort or the money

I have been to Cheddar's before in another city but had to try out the one in my hometown. We came on a busy Saturday night and were quotes a 45 minute wait. It took maybe 25 minutes. The service was quick despite the crowd. We ordered onion rings as an appetizer because what else would we order here?! They were delicious and crispy as always. We ordered drinks and they took a little bit longer than we would have liked but we were brought waters in the meantime. Our food was delicious and came out fresh and our order was correct. I like Cheddar's enough to return here, I will just do it in a month or two after they get the kinks worked out. read more

Avoid at all costs! Service was fine, but food was awful. I understand affordability but not at the cost of quality. Do not get steak, you will regret it. read more

Arrived for lunch first time. Sat for 15 min, no waitress. Finally called over the seating hostess who took our order. About 10 minutes later our waitress came by and asked, "what did you order again?" Well waiting for order.....Talapia and shrimp. About 30 min later no food. Waitess came by and asked if everything was ok....huh...nope, still no food. She said it takes long to cook Talipia...huh....sad service. Could have comp'ed an appetizer. Food warm and flavorless. Another restaurant to cross off. read more

My husband had been to Cheddar's before, so he suggested a visit for our family of three. Well, dang, it was fantastic! The honey topped croissants were an automatic provision, and holy cow, I could eat those morning, noon, and night. The menu was reasonably priced and each of our meals were divine. Our server was sort of so-so - she could have been a bit more enthusiastic - but overall, it was a great dinner, and we'll definitely return! read more

Definitely not worth the wait but the food was ok. There's a million places to eat in town center so if they don't get better they we be like everyone else that doesn't make it. in debt to Simon mall read more

Honestly, surprised by the poor reviews. This is one of my go-to spots to grab a bite to eat. I've never been to a Cheddar's before this location was opened, and I was not disappointed. Don't expect a gourmet, 5 course meal, but considering the type of restaurant Cheddar's is, it is one of the best of it's kind. The pricing is fair, and the food is delicious. The menu has a variety of items from very affordable steaks to salads. These are some of the most reasonably priced steaks I've seen, and they actually cook them the way you order them. I've been here quite a few times (friend group favorite) since they have opened, and each time as been a pleasurable experience. Although they are fairly new, the service and quality of food has been excellent. read more

Great great place. We came in on a Friday night and was able to be seated right away! The menu options were great and so was the food. You'll definitely go home w/a take out box. The prices are really really good to. Only reason I'm giving 4 stars is because of the presentation, but it wasn't horrible. read more

We had a Cheddar's back home in Tampa, and I am beyond excited to see one finally opened in Jacksonville! Large portions, good prices and great quality. If you don't know, the "scratch kitchen" name was added recently to reflect that something around of 95% of their menu items are made in house and believe me you can tell! Although they may run out of popular items since they are not frozen in the freezer for quick grabbing, but is that really the worst problem to have? They have a wide variety of menu items so there is something for everyone - but the ONE thing I MUST suggest are the Honey Butter croissant rolls - O.M.G. So buttery, so flakey - your table will be fighting over the last one. read more

We tried to eat there at 4:30pm on a Saturday. Empty tables everywhere and no one waiting in the lobby area. We were told it would and hour wait after we had already drove an hour to get there. We left and walked right in at another restaurant. read more

Honestly, I'm confused as to how people are complaining when the food is so cheap. I felt like it tasted really good and had great service. I had the 6oz sirloin, and, for a $10 steak, it was pretty great!!!! Waitress was super sweet and she went above and beyond (forgot her name). Overall, the food was great, the service was exceptional, and the exterior and interior were super nice. read more