DO NOT GO TO THIS RESTAURANT IF YOU HAVE A LARGE PARTY!!!!!
First visit on 12/23/2011 was good, food was good, service was good, music too loud to carry on a conversation with your family across the table, but we were in the bar so we accepted it. Spoke to waitress about bringing a party of 12 or 13 on January 1. She informed us that while they did not have seating for all of us to sit together, they would seat 8 of us at a table and the rest of the party would be seated at a table of 4.
We arrived on January 1, 2012 to celebrate my birthday and 2 of my granddaughters birthdays. (I had explained to my sons how we would be seated and all was well)
Upon arrival, gave hostess name and number in party. She explained that we would be seated 8 and 4.....no problem. After nearly waiting an hour, we were taken to the back of the restaurant to find 2 booths set up to seat all 12 of us!!!!! When I say we are a large group I not only mean number wise, but size wise! Six of the 12 are over 6 feet tall!!! And more than one of us needs to shed a few pounds......
The (very tiny) young man just stood and looked at me when I said the seating arrangement would not work.... and how I had been told by the hostess we would be seated. I wanted to leave but the rest of the party said we had already waited an hour and we would just take it. They did open up another booth for some of our party to sit at.
THEN.....each booth had a different waiter!!!!!!! Food orders were misplaced, some came early, some came as everyone else was finished...and they were at the same table, just on separate tickets!! We were charged a "service charge" because we were a large party, guess they forgot that when they treated us as 3 separate tables when it came to service. (My daughter was once a waitress and she said the service charge is the tip but most people do not know this and tip again....good try Cheddars, but you did not get any more from us!!)
Tried to complain as we left, but no one wanted to talk to me.......
Get your act together, stop being so greedy and simply tell people when they arrive that you only have 2 tables that seat 8 people and everything else is booths, and that you cannot ACCOMMODATE LARGE PARTIES OF MORE THAN 8!!!! We would have gladly left and gone elsewhere rather than wasting our time... read more