Super nice and helpful. Came last minute the morning after my AC turned off in the middle of summer.read more

Just had a service call with Service Pro Titans and tech Robert discovered an issue and fixed it…read moreright away. He was professional, thorough and checked all options before recommending to replace a part. Explained everything to us. I will definitely call them again for service.

what an awesome experience I had with the technician he was so kind and got the job done with no…read moreproblems. We were so pleased with his performance. Yay for Johnny G.

So far two fantastic experiences. First one they spent a couple hours trying to diagnose my…read morefurnace acting up. Turns out it was my air filter being too restrictive. Tried to tune the furnace anyway to accommodate it, which was actually kind of fun to watch all the different ways it could be done. No other HVAC technician I've ever worked with before has done that. A/C maintenance went great too. First company I've ever hired that didn't try to sell me an entirely new unit just due to a faulty capacitor. Even gave me the model number of the capacitor to replace if I want to save money and do it myself (I'm reasonably handy so it's something I'd probably do). I'll be using them for as long as they give great service!

Jason did high quality work at a very competitive price when he did maintenance on my heating unit…read moreand humidifier. Good honest work at a good price. What more could I ask for?

My water heater went out. The company that "diagnosed" the problem charged me $99 and said that…read morethis did not include the cost to replace it. The company then quoted me $2200 as the cost to replace it and reiterated that this did not include the $99 that they already charged me. So yes, had I gone with that company, it would have cost me $2300. Armed with this information, I posted pictures and exactly what the "diagnosis" said and asked for emailed quotes...to be clear I said EMAIL only. I then got no less than 10 phone calls saying "please give us a call so we can talk about your situation. Some called more than once. Lakeland Heating and Cooling (Jason) was nothing like that... $1270 flat rate to replace the water heater. Yes, thats how he replied in his email.. as I requested. He came in.. with the water heater... replaced it... and went on his way. Other companies, that followed directions, also came in higher than $2000. I am EXTREMELY satisfied with Jason and Lakeland! High Quality, Tremendous VALUE

These Super Heat guys are neighborhood super heroes…read more We were in a jam with our AC unit shutting down during one of the terrible heat waves earlier this summer. I called everywhere, and the demand was too great for most places. However, Bob picked up right away, and while he was on the move he scheduled an appointment with us the next day. Jessy and Carlos showed up to the appointment, and they were total pros. Immediately pinpointed the issue, and cleaned both our AC units on top of the repair to prevent any further issues. They were also friendly and cool the entire time, despite crazy temperatures and it being the end of no doubt a long day for them. Jessy offered some advice on another HVAC question I had, and Carlos even helped my neighbor out with a stuck door--what a guy. Businesses like Super Heat make our neighborhood great. Whether you're in Pilsen or anywhere else in the city, give them a call.

I'm not sure why Yelp is showing this place as closed?…read more As a long time customer, this place continues to offer quality service at fair prices. A company I can rely on. Thanks for keeping my family warm this winter!

I just wanted to express my gratitude to your company in general (21 year customer) and to Marvin…read moreD. in particular for the prompt response to the "chirping" noise in my vents after my new furnace installation last September. It took multiple "tinkerings" to resolve the problem. What I really appreciated was that as soon as I called, Marvin adjusted his next day's schedule and came out to my home and worked several hours, not leaving until he had thoroughly tested and verified that the problem was resolved. No vague promises of "I will see when I can get to it", he arrived the next morning and stayed until the problem was resolved. BTW I was very impressed by Marvin's HVAC knowledge, as well as his patient and friendly attitude while working in my home. Thanks!

We purchased an entirely new hvac system from them on a recommendation from my parents who had a…read moregreat experience. The ac has not worked properly since the day we got it. Way worse than the unit from 1999 we replaced. After tons of back and forth calls and texts between us and multiple achedulers, service managers, the sales guy, etc., we thought we were getting somewhere when we were told that it would be replaced, as it states they would on their website, but then we started getting the run around again. Great job at keeping your word, fellows. Class act family run business. They knocked some money off but the unit is still not working properly. Tons of service calls and still not working. Their own service guys are even telling us we should have it replaced as they don't know how to fix it. Maybe I'll change this review if Robbie himself gets a hold of me and replaces this piece of garbage, as I'm getting nowhere with the people I have spoken with about 100 times. I've also sent an email to an address I found through a google search. If i dont hear back within a day or so, My next step is filing a formal complaint with the BBB.

Karl was professional, very thorough in his evaluation and clear and concise in sharing his…read morefindings. Shavitz has always been reliable and efficient.

I'm leaving this review to share a concerning pattern I've witnessed with Shevetz Heating and…read moreCooling over two visits. On my first visit, I observed behavior from staff, David, that struck me as sexist toward women. On a second visit, my assistant was present to meet with them, and staff were dismissive and rude to her -- they largely refused to engage with her directly. Even more troubling, they reported to our building's front desk that they "thought something weird was going on," which felt like an inappropriate and baseless insinuation with no basis in reality. In my opinion, this reflects a broader pattern of unprofessional and sexist conduct that reflects poorly on how this company treats women, whether customers or staff. I'd caution anyone considering hiring them, especially if you're a woman who will be interacting with their team directly.

This review is a result of my experience while trying to receive a quote. I will say everything up…read moreuntil the appointment day went well. Straight forward I need a service an appointment is set for an assessment and a quote. I was sent a text at 9:20am not a phone call saying my tech is on the way. I've received 2 other quotes so may be I've been spoiled by phone calls. My appointment was between 10am and 11am and I wait until 11:30am. I called the number from the technician and say I had an appointment between 10am and 11am and before I could even finish the dispatcher says the technician tried to reach you and I have too. I have no missed calls, no left messages, not even a text which is the original form of communication used. I requested the service through Yelp. I wasn't angry I honestly called to see what happened. May be my business is not needed. No problem. To update I did receive a followup call to try to rectify the situation which I can appreciate.

I rarely leave negative reviews, but I feel other homeowners should…read moreknow about my experience. We hired this company to install a radiant floor heating system and asked that it be integrated with Ecobee thermostats so one thermostat could control both the radiant heat and the air conditioning. Unfortunately, they were unable to make that work. After spending considerable time trying, we ultimately agreed to a compromise of using separate thermostats for the radiant heat and the AC. Although this wasn't the solution we originally wanted, we accepted it and paid the invoice in full. Initially, Jordan gave us the impression that he was knowledgeable, trustworthy, and would stand behind the company's work. I genuinely thought we had found an HVAC company we could rely on for years to come. Because the installation was completed outside of the cooling season, we couldn't fully test the air conditioning until the weather became warm enough to use it. When we finally turned on the AC, neither unit worked properly. Jordan came out and discovered that one Ecobee thermostat had been miswired. He corrected the wiring, and that unit began working. However, he could not determine why the second unit was not working. Before leaving, he told us he would return within a day or two to continue troubleshooting. It has now been more than a week. We have called the company's call center multiple times, and every time we are told our message will be forwarded and someone will call us back. Despite our repeated attempts, we have never received a callback or been able to schedule the promised follow-up visit. We even asked to speak with a manager or another owner, but were told that information could not be provided. What disappoints me most is not that there were installation issues--those can happen on any project. It's what happened afterward. Once the final payment was made, it became nearly impossible to get anyone to respond or honor the follow-up that was promised. A warranty only has value if a company responds when customers need service. I truly wanted this company to be our long-term HVAC contractor. Instead, based on my experience, I was left with an unresolved HVAC issue, repeated unanswered service requests, and the feeling that the level of customer support changed after payment was received. I hope they improve their communication and follow-through, but based on my experience, I cannot recommend them.

We try to support family owned small businesses but I cannot emphasize enough to PLEASE PLEASE…read morePLEASE DONT GIVW THWM YOUR MONWY. My dad had his HVAC serviced less than 2 weeks ago for the winter and Bret didn't realize that a pressure switch needed to be replaced. We don't know what was actually done for service. So instead we had to pay a different HVAC technician to come and fix it on one of the coldest days this winter. We called multiple times and left many messages with no follow up. We understand it's busy and we need their help because we aren't hvac technicians ourselves - but this isn't how to treat customers. They wouldn't appreciate their friends and family being serviced this way, so why should we?

I found him via Yelp and called and left him a VM. He called me back promptly and was at my home…read moreand had diagnosed my problem within an hour and 15 minutes of returning my call! He explained several things to me and showed me a couple things; including what was wrong with my furnance. Best part...he had it fixed quickly and correctly (havent had any issues), AND he gave me a great price (which required part & labor). I appreciate & respect that he didn't try to take advantage of me financially. I wouldn't hesitate to call them in the future, or reccomend him to others. Based on my interaction, he seems to be one of the "good guys" to work with.