Spectrum TV is terrible and over priced. Cut the cable as I am now on youtube TV..love it. Their service is also terrible, ben on hold for 56 minutes to cancel service. read more

The people setting appointments are completely incompetent. Set it for early am - got the call confirming the time & it had changed to afternoon. Called AGAIN - confirmed early am-yep early am. Day of appt they don't show - I call. The person says you are confirmed for 1-3. I said no, confirmed yesterday. They show up at 1pm - the guys they contracted were awesome. Charter blows. read more

Here's the one I meant to review. $150 for internet, phone, and 50 channels. Just as susceptible to weather as satellite, in spite of what their commercial may say. Internet is good, but hardly worth the rest of the bum deal. Also, if you are paying $150, you should not have to deal with long, frequent town-wide outages. That's all you need to know. Dear FSM, when does U-Verse offer TV in Tahoe? read more

If your child attends UNR and has Charter Cable beware! Our daughter has been a Charter customer for several years. A sales rep reportedly went to our daughter's apartment on a cold call. She never interacted with him (cause she was at work), but he reported in his notes that the tenant moved out and Charter needed to disconnect her phone (land line), cable and internet. Based on his notes ONLY they canceled her service without notifying her. When she attempted to resolve the problem the service rep basically body told her there was nothing she could do since there was a new tenant living in HER apartment. We then called Charter on her behalf. The representative tried to help us as best she could (and after 30 minutes of back and forth) she admitted that the sales rep must have made an error in recording the apartment #, she said that Charter failed to follow their own security procedures, etc...but added that our daughter will have to prove she still resides in her apartment before they will agree to turn on her service. After 5 days without phone and internet service all Charter was willing to do was post a $10 credit to her account. Not sure about you, but this is too much stress for any college/grad school student. If there is another cable company in Reno I would strongly suggest that you give your business to them. read more

Well, I was a customer of theirs, and I watched their customer appreciation deteriorate. It used to be that if they missed a service appointment, you'd get 1 month of cable for free. Then, as their prices climbed, it was a $20 credit, then a $10 credit, now - then, if they missed an appointment, they would not even give you a lollipop. I ditched cable all together, and bought a digital converter box - $45 charge - and no monthly fees - I get all the major networks, and their secondary and sometimes third channels as well - good TV shows, good movies - with no monthly bill. Charter, last time I had it, wanted $92 a month for 60 channels of trash. read more

Terrible company with no service. We were told by the technician that they would send someone out to fix lines that were not running correctly and they would be installing another unit in another room. They never came out, their first bill was a past due notice. When they were called on all of the issues they made no attempt to make anything right. Stay away from this company. It is worth it to deal with one of the other providers, they maybe slower or have diffrent options, but Charter is not worth the hassels in the long run. read more

Sold my home, and went to cancel my account. They changed their policy and won't pro-rate anymore. In other words, I had to pay a full month because I called them 3 days after last billing cycle when the house was sold. Lousy policy, and this will continue to drive business away to others. I will never again subscribe to so-called "cable" service again. I guess they're desperate to get every nickel and dime they can. Surprised this is even legal. I smell a class action lawsuit any day now. read more

Good lord! WTF has happened to Charter? Our internet connection gets dropped ALL THE TIME. 3-5 times per day. booooooooo!!!!!!!!!!!!!!!!

If there were a rating lower than 1 star, I would use it. Spectrum/Charter Com. has the absolute worst customer service in the communications industry. That is saying a great deal when you consider the sad state of all communication/ phone companies. Not one of them gives a darn about their customers. Spectrum/Charter goes beyond that. Without relating the specifics of the incident in which I was involved let it just be said that I was lied to, blamed for the problem that had occurred and never got them to resolve the difficulty. At the outset, they were supposed to contact me in 24 hours as to the resolution of the problem. 48 hours came and went and I called to see what was going on. 27 minutes later nothing had been resolved and they were asking me to do alternative things instead of trying to fix my problem. If it will help some other individual I am telling you DO NOT DEAL WITH SPECTRUM/CHARTER COMMUNICATIONS. THEY DO NOT CARE ABOUT THE CLIENTS AND THEY ARE INDIFFERENT TO YOUR PROBLEMS. I run a company myself and if any of my employees were to treat my clients as I was treated by Spectrum/Charter I would counsel them and if it happened again I would fire them. I hope this helps someone think twice before using Spectrum/Charter Communications. I know they are not much better, but tomorrow I am getting rid of Charter and going to some other company for phone and internet service read more

The internet speed is decent but their starting speed is 60mbps?! How is that your "lowest" speed? And I don't understand this concept of starting out at a cheaper $40/month and then the bill jumping to $60/month after a year. $60?! Your internet is barely worth at least $35 not this expensive crap. This is probably one of the worst internet service providers ever. But what can you do? You either have this or AT&T. Stuck between a rock and a hard place with this. read more

We love charter i just wish they would fet csnca so i could see my san jose sharks games more often read more

Charter Communications - Snow in northwest reno - Internet Service Providers Near Me - Reno, Nevada

Have had Spectrum for two years. Service is okay. Basically no problems there. We just got our latest bill with notations the promo rates were expiring --- to the tune of about $85/month. When we signed up for the access, the Spectrum rep told us that the increase would be about $20/ mo. Called customer service and told them we needed help. We are retired on a fixed income. All they did was cancel one service and said that was it. I posed a situation to the rep. I could cancel my service; return my boxes and call them to install an accout, and would get the promo rates. Nothing says I can't. There is no contract. Or, I could go with another provider. So, they could lose the account or not. But,by cancelling and re-uppping, I still get the promo rates and they get increased costs. The logical approach would be to simply continue the promo rates. One way or the other, I can get the promotional prices --- or they can lose an account. And by simply cancelling the account and restoring it as a new account, somebody gets credit for a new sale. Right now, I am trying to find the phone number for their regional sales office, which I know is here in Reno, but I get just a lot of store locations. I'll find it eventually and find somebody with a brain and some authority in the sales department or I'll walk with my money. I'll remind them of the negative comments on Yelp. read more

What they do have is fast and fairly reliable internet service which is better than any other I can find at $39.99. Update, my internet a year later is not $59.99. It is reliable and very fast but I do wish we had more competition. We do not use TV or their phone services. read more

What a joke. First tried to call them to see location of stores and the time they where open. They said they did not have that information and you could only sign up on line. In that we do this every year for out summer cabin we just hung up. Went to one store but it was closed that day so had to drive an additional 25 miles to another store. Very nice lady help and we picked up the cable modem for internet service. Drove back to Tahoe to install. Once installed we tried to set it up but came back with a notice that cable modem would not work at this location (why did store not know this?) Had to drive 1 mile so phone would work and talked to them. After 15 minutes on phone it was clear cable modem was incorrect. Nice man arrange for a service man to come out that night to change modem. Service man showed up on time and switched out Modem so we though all is good. Find out we are paying for 100 service but only getting 5 down and 2 up. Clearly while the lower workers are nice Management is just ripping people off. read more

Beware of TeleCom contractors installing for Spectrum - When they arrived early appt, I thought we were off to a good start. Boy, was I wrong. No introductions, so luckily I had an auto call with his name. The main installer would speak if forced, but his assistant was creepy & not exactly clean. My impression was he was on a work release program. When they came in all I could smell was pot. First time ever I felt unsafe with a tech in my home & 1st time I ever wanted to send them away. Only kept appt since it was hard to get a time scheduled & I was not alone. read more

Thanks good guy charter for giving out my name, phone number and address to soliciting businesses. And thanks for not being completely up front about the costs. Thanks for sending guys who installed everything with the wires jumbled. Just thanks for all the good you guys do. read more

I hate to say it because number one I like watching television and number two I like the Internet charter is absolutely a horrible company with a nonexistent customer service department. For starters, I have been a customer for 15 years and have been trying to get one of the new DVR boxes for a year now. Unfortunately they tell me there is no way to call to see if they have one in stock, which they never do. I am also told there is no way to put my name on a waiting list so I am stuck with my very outdated low storage drive DVR. So I was told I need to take in my old DVR each time and if they have one in stock they will exchange it with my older DVR. So that means every couple of days I have to unplug my DVR go down and wait in line for them to tell me they do not have one. Way to treat a 15+ year customer. My other issue is many HD channels usually ones that are sister companies of discovery channel, animal planet etc. have a horrible picture and volume is sketchy and goes in and out quite often. My other issue is it really necessary to have the emergency broadcast system test (which clearly states we are conducting a MONTHLY test) every couple of days? The one that came on today naturally right during prime time was for an alert in a city 12 hours from where I live and be emergency broadcast system black screen stayed on the TV for a total of 12 minutes. Just ridiculous!! read more

Charter Communications - What is this necessary to stay on the TV screen for 12 minutes and not being able to change the channel or do anything - Internet Service Providers Near Me - Reno, Nevada

Charter has made a very strong attempt to improve customer service and I can vouch for the fact that they are better than they have ever been. My wife and I live in a residential hotel that provides basic and extended cable as part of the rent. We went to Charter on Prototype Drive and I was worried from the reviews I had read on Yelp. Boy, were they wrong! We wanted to get a HD-DVR and Internet. We presented our driver's license and showed proof of our income and the very helpful lady had us on our way in less than 15 minutes WITH the DVR, the Modem and full instructions and all wiring. No waiting for someone to come out to the house. I had the whole thing up and running in less that 30 minutes. Over the next few days, I called support for silly things like not knowing how long the guide takes to re-up after it's been turned off, programming the remote, getting my computer to recognize my internet connection, and IN EACH CASE I was assisted by smart, capable folks who answered all my questions and solved the problems. It's been a few weeks not and the Internet is amazingly fast, the DVR is super and easy to understand. Charter has changed, folks. I would not BS you because I really care about my internet connection (I'm online about 7 hours a day) and my DVR. Lary Crews renolary@gmail.com read more

Spectrum ... You need to give up on TV steaming because you don't do it very well. I thought DirecTV Now provided poor service. DirecTV Now is so much better than you. read more

Absolutley the worst customer service. We bought a new Mac computer and getting our charter email on it has been a nightmare. We know the problem is charter because we established a hotmail account and it works fine. Charter is great at not acknowledging the problem,not helping,hanging up in the middle of the call and promising to call back and never doing so. CHARTER SUCKS! read more

Switched from Direct TV because AT&T immediately began their legendary horrible customer service. First off, Charter's equipment has got to be 10 years behind the technology of their peers. In addition to all the box errors, the remotes conflict with my TV's and are unresponsive 60% of the time. So frustrating. Thought the boxes were defective and had Charter come out and determined that the only way for the box to receive the signal from the remote is to completely isolate it from the TV, which is possible on some of my TV's, but not on others. This is what happens when there is no longer competition in the marketplace. Hurry up Apple TV. They will put all these companies out of business. read more

They're great if you only subscribe to internet and stream everyone else's cable services. Otherwise, they are awful. Peak pricing for continuous pixilation and poor customer service. Just stream. read more

Thank God we didn't sign a contract with them!! They suck. When we got a mailing from AT&T, we bailed. We are so much happier with AT&T.

Probably the worst cable and internet provider I've had since dial up. A total amateur operation. Call one number about outages and they know nothing, call another number and the tell you they've had problems for weeks. One winner told me they only have problems during prime time hour. So, what do they expect you to do watch tv and use the internet at 3 AM? They suck and only exist because they have a monolopy read more

Charter is the most terrible internet/cable provider out of the most terrible internet/cable providers I have ever dealt with. Pretty bad service in any aspects and unfortunately it's a monopoly in south lake tahoe. First, they never get the work done right on the first attempt. It took 3 visits to install THEIR modem and THEIR router initially. Even though it finally started working the signal drops at random moments every 30-60 min. The connection just drops and then it comes back on. It's been like that for the last 3 years. A technician would come, test the system, tell you it's fixed but the problem never goes away. I just had to use to it. The staff they send for the service have very basic understanding about the subject matter. There is always a risk if they work on one thing something else will be broken as a result. The latest episode. Our TV cable stopped working. Don't ask why a TV package with 126 channels wouldn't show some basic stuff like weather or cnn. Charter sent a technician and he fixed the TV but broke the internet. Of course he didn't check the internet before he left. I didn't ask - he didn't check. After descent amount of time spent troubleshooting it appeared that the technician hooked up the modem and router in a wrong way. Oh man! read more

Here I go again. Sorry I can not give a LOWER than 1 star rating. Just got off of EBay where I lost a bid because the CHARTER INTERNET froze on me... This is not the first time something like this has happened. So much for how great they are. read more

This is the worst internet company in Reno! Our first appointment for our install was 8/8/14. The install people they have sent to our home multiple times are all different and all give different excuses as to why they cant install the service. Then I get the pleasure of calling to find out why we still dont have service. 8/21 oh we have to update the order 9/8 We are not really sure 9/18 Oh someone will call you back (never did) 10/7 Oh Kelly should be calling you, oh she did only to leave a message that they have to update the order (thought that was back on 8/21) 10/21 On 10/1 they put in a work order to run a new line. So almost two months later they put in the work order to run the new line...Maybe you should go to the location in Reno and see what they say. Oh now I have to go to the office to get answers. 10/21 Supervisor time. Oh yes, I can see what you would be frustrated, I will get someone to handle this and contact you... 11/6 Mr. Rashawn who will not even allow me to speak to a supervisor tells me I just have to wait and deal with it. OMG if the service is this bad now I do not want to be their customer, this is why they have to run a million commercials and stalk people in their homes to get them to buy new service. How about you just improve your customer service and hold up to your advertising. 2 days shy 90 days of our initial install date and Rashawn thinks I should just keep waiting. Choose any company besides Charter! read more

I want to start off by saying that I have had some TERRIBLE experiences with Charter in the past. When we moved last year, they screwed up our service so badly I can't even go into all of the details. They have often had the typical "monopoly" attitude - like, "haha! You're stuck with us so we can treat you like crap." So, fast forward to this digital conversion thingie that's happening. Now, you can't put the cable directly in the back of your TV, you have to have a cable box on every TV. (Free for the first 12 months, $7/month after that - grumble, grumble). So, we lost the signal in our bedroom about a week ago and I finally got around to going down to the Charter building to get a cable box. I could have had one sent to the house for free, but I live less than two miles from the building, so I just went down there. A super friendly woman greeted me at the door, asked me what I was coming in for, and handed me a number. I sat down, but my number was called in less than a minute. In addition to the three regular counters in the building, they had set up tables with additional staff in a connected room to assist all of the customers through this conversion. They had all of the equipment on shelves behind the tables ready to go. I chatted with the employee about my setup-what kind of TV I have, etc - and he grabbed a Charter reusable shopping bag for my new cable box, remote, and even the HDMI cable. I heard the lady next to me ask how much a replacement remote would be, and they just gave her one. Everyone was friendly, smiling and helpful. I was actually blown away. I have to applaud a company that anticipates customer need during a transition like this, and has the proper staffing and equipment. Three stars = "A-OK." While this was a stellar experience, I'm still pretty sour with them in general. Maybe continued interatctions will boost this number in the future. read more

Bummer, I can't give negative stars. My voicemail was not working and message was being sent that my phone was out of service. Potential customers as well as friends where receiving this. This went on for several Months before I identified the problem. It seems charter runs tests that require their system to be shut down. When it resets all should be normal. But, not always. When I asked about the bills I paid in full for a service I did not receive and would I be credited. Their answer was $5.00. I probably not going to switch today. But, if I had to sign up again. NO WAY!!!!! read more

Do not order charter spectrum. The worst cable on demand ever. You cannot watch a show on demand without constant interruptions.

Charter has upped there rates so high I'm now paying more on cable than I am on utility's they made it like satellite paying bt the tv and the house wait half a day out of work is poor service. I'm mad and I'm going back to the old antenna read more

2 Star review based on their Internet Speeds. If not for decent speeds and very few problems with their internet service, this would be a one-star review. Oh Charter, How many problems can you create? I found myself searching for a new dwelling in late 2012 and ended up in Reno. Knowing that Charter had decent internet service and having had previous excellent phone service through a different Cable provider, I figured I would give them a chance. Strike One: Your brilliant installer said that the modem HAD to be in the garage. Knowing the cold of winter and heat of summer would not be good for such a device, I questioned this decision. He said it would be fine. "Fine" translated to the device failing after 9 months. Ironically, when a technician did come out to replace the device, he was flabbergasted that it was installed in the garage. Strike Two: Your Phone service has been unimpressive. Sure, the price is the cheapest available by far but there have been a few issues with the service. Conveniently, you blame AT&T for the 'transfer protocol' failures that seem to occur more frequently. Sounds quite like the argument that is made by ISPs throttling NetFlix and blaming Netflix for streaming quality/buffering. Maybe y'all should contact Cox Communications and obtain their system since I had their phone service for over 7 years with excellent service. Foul Balls: I noticed you have used 3 different call centers now in an attempt to get me to change my Television service. I am quite happy with the Satellite provider I have for television. What has me completely flabbergasted is the morons you hire or the lack of training given to these "please switch your television to us, we love you" sales people. -When a customer asks what the cost for television service would be and the salesperson gives a total cost for all 3 services, that's a direct lack of listening skills and disregard for the customer. Where they hoping I wouldn't do the math myself and just magically switch? When I pointed out what the cost would be and that it was more than what I currently pay, they feebly attempted to get me to ignore the cost difference. -When a customer lists the specific equipment they have and the salesperson up-sells equipment, that's a lack of listening skills and disregard for the customer. I don't need an HD box on a CRT television now do I? When I pointed that out, the salesperson laughed it off. -But the most dumbfounding interaction was to have one of your brilliant salespeople tell me I had no clue how horrible my Satellite would be in bad weather because they had many "friends" who constantly lost their satellite signals in windy weather. I guess the snow, rain and high winds I get were just all figments of my imagination. Even more entertaining was that I recognized the area code of the call center and know how mild the weather there actually is. Oh, and today where I live there were sustained periods of 20mph winds with gusts over 40mph . . . with no problems. To complete the baseball reference . . . y'all are close to being out. read more

This company promises fast internet speeds. They do deliver most of the time but it's frustrating when they go out. Once in a while it's ok but when it became a regular occurrence out where we lived, it was time we switched. Their cable box and menu is so outdated too. Also when I moved into my new house that had Charter internet hook up already, their tech said he didn't know how to set up the network and that I would have to contact another installer... Really? The equipment is from your company... and you basically set up on the same lines... read more

I would only recommend Charter if you NEED high speed internet for downloading. I only have had terrible experiences with Charter and outage of internet happens frequently. Also, the customer service representatives are horrible. I would switch to AT&T just to get out of this provider. If you can avoid them, go with AT&T, which I had at my old house and had only had a few problems with AND they let me keep my discounted price during my two year stint. read more

Worst internet service I've ever dealt with!! I really hope the AT&T guy can run service here tomorrow. I am so fed up with how charter internet is barely able to play Hulu or Netflix. It's very frustrating!!! And they don't even deserve one star but I can't post this without one. read more

I've never heard of a business model that insults its customer base. Over priced, and that money apparnetly isn't going to hiring polite call center employees "thank you come again" read more

The approach that I'm going to take with rating the telecom/internet/cable industry is going to be from the ground up. As an industry, they just seem to not really like their customers. All of these companies start at one star and work their way up from there. From the beginning of the business relationship, you are typically given the bait-and-switch - you know, you get your 1 year intro rate, then prices begin to rise significantly. Since that is the standard, a person shopping for internet/phone/cable service then knows that they need to find two prices to do comparison shopping: the intro rate, and the standard rate. The intro rate is easy to find, but you need to be Sherlock Holmes sometimes to find the standard rate - it's exhausting and annoying! Then, to get answers you typically have to go through a call center - yay! Some of these call centers are overseas, and some are in the US. Either way, they are time consuming to have to deal with. Okay, now you're signed into a contract with one of these companies. Well, the service usually rolls without a hitch, but let me relate an experience that I had with Clearwire/Sprint: the service was getting bad and I was experiencing outages. When I'd call for support, they'd hand me to online tech support that seems to work off a queue card and the typical problem that they'd lead you on to would be that if you were using your own router then according to them the problem was the third party router - this was the problem every time! I'd eventually have to suggest that they needed to reset my connection on their switch to resolve the issue - fixed the problem every time. One time the problem was bad and was not getting resolved no matter what they did. We kept going back and forth for a few weeks until my problem was finally escalated to someone that could check the coverage area - it turns out that Sprint/Clearwire was pulling out of my market area and failed to tell me! These companies are so annoying to deal with and not one of them seems to want to break the mold. So here we go for this company...Charter. We didn't get past shopping with this company. We really don't need this much bandwidth and it took an extended phone call to find out that the advertised rate was an intro rate, but the person on the phone couldn't give the normal rate. Minus 1 star. Then I had to go out to their web site and after an extended internet chat session (I hate doing internet chat), the guy finally gave it up that the rate would increase $10/year over the next two years. Minus 1 star. Total stars: -1 And we didn't get past the initial call... read more

What can we do? You either get great internet service with billing errors and awful service (AT&T) or you get crappy internet service and people struggling to give great customer service (Charter).... read more

Horrible customer service. They cant keep track of their own internal affairs. Might as well talk to a wall. It seems like they do everything they can to trick you into higher service rates. read more

The manager today was absolutely amazing. It was a pretty busy time when I came in with my 3 small children. They were starting to get impatient with the wait time and were playing on the furniture. Another customer became irate that my kids were being kids who were tired of waiting and she started making extremely inappropriate comments towards my kids. The manager was NOT here for it. He immediately kicked her out and apologized for her actions. It's hard being a mother as it is, but this guy really helped turn the bad experience around. This company has never let me down with their service read more