I first worked with Charley three years ago to fix issues left behind by previous contractors. He was incredibly honest and helpful, clearly explaining what needed immediate attention and what could safely wait. In September 2024, Charley returned to take care of the remaining items we had put off--and everything he's worked on has held up perfectly with zero issues since. Most recently, when our water heater started leaking on Friday, April 10, Charley made time in his busy schedule to come out and replace it by Sunday. That kind of responsiveness is hard to find. He's always professional, courteous, and leaves everything clean when the job is done. What really sets him apart is how he takes the time to explain what he's doing and how to maintain things so they last. It's always a pleasure working with Charley--I wouldn't trust anyone else! read more

Charles still till this day has been always there for me when plumbing issues arise. He is a great and knowledgeable plumber and just a friendly guy to get along with. He has come along way and I still remember when he decided to start his own business and now his business has grown substantially. Keep up the good work Charles! read more

Very effecient, friendly, and competent. Don't look for another plumber;l this guy is really good!

Charles responded promptly on Yelp asking for more information. I gave him my phone number since it is easier to send photos. He texted me back the very same day and tried to diagnose the problem and solution via text. We made appointment for him to come to the house. He was flexible and willing to work with my schedule. Texted me ahead of time when he was on the way and came in with booties. How wonderful is this! Problems were all checked out, fixed and the place was left clean. Invoice was sent the next day with written out detailed report. Friendly, helpful and provide great service. Thank you thank you!! read more

Texted Charles to see if he could come out to help us clear the drain in the kids' lavatory. He came out the next day when he had an opening. Inspected the drain, cleaned it out, and gave us some quick tips to remedy the clogging. Always a pleasure working with Charles. Thank you! read more

Charleys Plumbing - Plugged up sink - Plumbing Near Me

For the first 20-plus years I owned my home, I never called the same plumber twice. That changed after my Dad recommended Charleys Plumbing, who had done extensive work in their older (built in the 40's) home.  The first time I worked with Charles Saulus, I noted that his estimate was competitive with the other two bids I got (right in the middle). More important to me, his estimate was more detailed. Charles has solved a number of general plumbing problems for me, and like my folks I won't think of calling any other plumber now. He responds promptly, takes the time to explain the problem and solution, does the job right not rushed, and leaves the work area spotless. read more

Charles worked on several problems we had at our rental home. He's an expert in his field and really knows his stuff. He's the most thorough person and implemented fixes effectively. The repairs included replacing washer machine water valves that were leaking, replacing a garbage disposal, fixing a toilet leak by replacing the wax ring and inspecting possible sub-floor damage from the crawlspace below the toilet. He also took the time to explain problem causes and how the fixes should resolve them. We highly recommend Charles for anyone needing plumbing services. read more

Charley cares about the work that he does. He scans the whole plumbing environment when working at your home and calls out issues that may need attention. This is not a nefarious sales tactic but just informing you about things to consider down the road. He is very thorough and pays attention to the details. His interpersonal style is excellent. He is knowledgeable and shares his knowledge on a friendly way. Most importantly his after visit care is top notch. He entertains your follow up questions and provides guidance for things that you can do yourself to troubleshoot and DIY repair. It is a white glove service essentially having a plumber on demand. As an example, I reached out to Charley recently with what was a potential plumbing emergency over a long holiday weekend. He was camping with his family but still responded, even referring a local provider who could offer emergency assistance if needed until he was back in town. That is the type of service that you can't put a price on. read more

Charleys Plumbing - The leaking pipe - Plumbing Near Me

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Charley is a true professional. Not only is he always prompt and extremely responsive by phone, he is honest. Charley did a lot of work on my grandfather's house that has plumbing dating back to the 1960's. He was fair with his pricing and extremely knowledgeable about all the work he had to do. He sent an invoice via email with a full breakdown of the costs, so we were fully in the loop with the work he was doing. Charley always entered my grandparents' home with boot covers, which shows just how professional and detail-oriented he is. He never left a mess and always communicated what he was doing and explained it in a way that we could all understand. I truly think that this is sets him apart from anyone else in the trade. After my grandfather's passing, we had an issue with a shower knob, breaking off- we called Charley and he was in the house diagnosing the problem within 30 minutes. He placed a temporary knob and had to order a part, with the promise that he would contact us when the part came in, and he did just that. Charley did not even charge us for the universal knob and any of the work that he did as a courtesy to us after losing my grandfather- if that doesn't show what top-notch customer service this man provides, I don't know what will. We will be Charley's customers for life, and recommend him to anyone needing plumbling help. read more

We had a water leak in the main pipe of and Charley was amazing. He stands behind his work and is super helpful and nice. From start to finish, he was with utmost professionalism, efficiency, and expertise. We previously had another company come in and they made a mess of the situation. I then called Charley to get a quote and he stopped by to look at the leak because he was in the area and made solid recommendations on how to repair the leak. Once he started the work, it became evident that their knowledge and experience were top-notch. They quickly diagnosed the plumbing issue, explaining the problem to me in simple terms and outlining the best course of action. Their transparent and honest approach was truly appreciated. His friendly demeanor and willingness to go the extra mile was awesome. He called and texted me two days later to check if he had turned on the heater and if we had hot water. No hidden fees. If you're looking for a plumbing company you can trust, look no further - Charley is the one! read more

We have been using Charleys Plumbing for a few years at our Preschool/Church and residences. Charles always is very responsive to calls and is extremely reliable and trustworthy! We have always been very pleased with his work and have been proud to give his name as a referral to several of our friends and colleagues. We have heard nothing but positive feedback from the service they have received as well! read more

This review is long over due. I've used Charley 3 different times for 3 different plumbing issues. I found him on yelp about 3 years ago. He has gone over and beyond for me and fixed every problem. He is honest, efficient and his prices are very good. He always makes sure he cleans everything up before he leaves. I highly recommend him for any of your plumbing needs. read more

For a number of years I have been using Charley's Plumbing Services. His motto is When You Want It Done Right. That is so true. He is knowledgeable and I am impressed with his attention to detail. I have peace of mind calling Charles when I need a plumbing problem fixed. read more

Made a handful of costly mistakes on a project of mine. Shower valves lined up poorly, flange installed incorrectly, and sink supply lines very sloppy. Couldn't even install a garbage disposal without a leak. When showed mistakes complained that everything was normal and fine when it was clearly wrong. Rushes, makes mistakes, and not much attention detail. read more

Needed some basic plumbing repairs (toilet running, faucet dripping, garbGe disposal frozen). Charles was responsive, proficient, and fair. He did the repair on the faucet, but he wasn't completely satisfied so he ordered a part (it's an older model faucet) that came in after the work was completed. As soon as the part came in, he called to see if he could come install it. Above and Beyond service! I would recommend Charley's Plumbing to anyone in need of repair/replacement. read more

Charles did some top notch work in my home, fixing a circulation pump, as well as replacing 3 shower valves and associated shower heads, including a rain shower. The price was very reasonable, as well. Best of all, Charles did some minor repairs to my faucets absolutely free of charge ! I wouldn't hesitate to use him again for future work. Julien read more

Charley has helped me with a couple of plumbing issues. He was always punctual and professional. And did an amazing job. I will be sure to call him again with any future plumbing issues. read more

Very lucky to have found Charley and Mat as our go-to plumbers! We just bought a house, and Charley and Mat went above and beyond fixing the issues we had. They also installed new toilets and a dishwasher for us as well, and let us know what to look out for to catch potential future issues early on. Friendly, professional, knowledgeable, and honest. Bonus: they were really great about putting on shoe covers (and taking them off before going back outside). Most other contractors/delivery people I had to explicitly ask first, but Charley and Mat came with shoe covers ready. As someone who cannot stand having shoes in the house, this is something I greatly appreciate. Cannot recommend them enough! read more

There was a leak behind my washer and Charles and his partner Matt took care of it right away. He was responsive, professional and most importantly, no BS. Delivered on time and on budget, no cost over run vs quote. Thank you Charles. Grateful to have you as a neighbor. read more

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My very old water heater began leaking this past weekend. I contacted Charley who was very responsive, and we were able to identify that the water heater needed to be replaced over text/photos. Just a couple days later, he replaced it, working fairly late, all for a competitive price. He also diagnosed an unrelated minor issue in the process and gave me some advice about maintenance that was helpful. All in all, another job well done. read more

Charley is the best! He is professional, intelligent, very skillful, and honest. We had a bad case of water leak in craw space, had to move out of the house for weeks. Having Charles there for us was the easiest and most pleasant part of the whole process. Go with him and you will never need another plumber. So glad we found him! Thank you, Charles. read more

Charles came through for us despite his busy schedule. It's no wonder he's so busy considering his easy going personality and the wealth of knowledge he brings. We had hot water flow issues in a tub and shower. Charles responded to my inquiry within a few minutes and scheduled to come out the next day fitting me in between other work he had scheduled already. The price was very reasonable and he also took a look at our water softener and water heater at the same time. Will definitely be calling him back for any plumbing issues in the future. read more

Charley is very knowledgeable about plumbing. I feel very comfortable with his honesty in explaining the details. He thinks very smart and gave me different perspectives of resolving the plumbing issues. read more

Charles traced diligently the leaky pipes in our convent and fixed! He was a wonderful professional contractor but also friend and brother! We appreciated his kindness, support, and generosity to us . Thank you Charles for always being there for us when we need you! Thank you for your concern and useful advice! We'll be forever grateful. When you want it done right, call Charles! God bless you and your family. ---The Augustinian Recollect Sisters read more

second time having the pleasure to hire Charley. he helped address a leaking kitchen facet. willing to come same day to diagnose and repair the next day once i ordered the parts. it turned out also had a bad garbage disposal. charley was willing to make the extra run to local hw store to purchase the disposal and install. it was a repair for my tenants and could not be in person or pay right upfront. charley understood the circumstances willing to work w me given our past projects. thanks for the great work charley! read more

Charles is professional and very responsive. I had a leaky single handle shower valve. Another plumber solution was to replace the entire valve assembly by cutting the pipes around it. Very $$$. Charles came in, diagnosed the problem correctly as the back end of the valve assembly, replaced it and bingo, problem solved. I recommend Charley's Plumbing services. read more

I am a newer customer to Charley's Plumbing, and I have been very impressed with his plumbing services (two water heater replacements, two faucets' installations, misc. troubleshooting). He always messages me back and makes it to my house in Santa Clara on the day when I call. Furthermore, he has always given me the price for the work needed before he starts, which is wonderful. No surprises. For the water heaters' replacement project- he was professional, reliable and knowledgeable. Starting with a phone consultation, Charley asked very pertinent questions: such as for photos of the existing water heaters, model type, the location of venting, and stand dimensions. He thoroughly explained minor installation modifications needed to get the replacements up to local codes and completed the install within a few days. I'm so glad that I chose Charley's Plumbing and did not take my neighbor's advice to go with a big chain. Now I feel safe and secure and have a warranty on two great water heaters. Thank you! I will continue to use Charley's Plumbing for myself and have recommended him to my colleagues, read more

I had another plumbing company come over and fix a pinhole leak in my shower pipes, but realistically they didn't solder the pinhole just put a spot weld..they also recommended to me to replace 12ft of pipes because the condos water has been eating away the pipe(ok fair enough) something didn't sit right with me so I spoke to Charles and he came over to us and corrected the problemy pipes did need to get redone but it was only 5ft of pipes not 12..he saved me over $1,000 with his honesty..I value that big time..he has earned my respect and my money..they we're quick clean and professional nothing much more you can ask for. Thank you again sir. Edit 4/27/20 Once again I needed help with my valves in both of my toilet read more

I have used Charleys Plumbing for the last year and a half. He is extremely knowledgeable, honest and professional and he works well with customers questions and concerns. His trustworthiness and pride in workmanship is hard to find in today's services. Charles will get back to calls with a quick text or call; even making contact after business hours. I no longer feel stressed with a plumbing issue at my home after using his plumbing service these last months. He I highly recommend his expertise with all of your plumbing needs. Kristine H read more

Solid work, responsive, good prices. Charley is great to work with and goes good work. Will be using again

I sent a text to them one morning. I got a very fast reply. With questions asked he had a good idea of my problem. Turns out I was close to one of his apts that day. He came by and was able to fix my problem. They are friendly, very knowledgeable and what I like most was they didn't try to tell me that I needed to have additional work done that did not need it. I will be calling them back for any other work I need to have done. You can defiantly trust these guys on there work. read more

I contacted Charleys about the issue with my bathroom faucet and tub sprout diverter. He is so responsive. I messaged him with the pic and described the issues through the message, and he provided me with all the professional suggestions and explained to me how to fix the issues under different types of potential causes. Very appreciated!!! Highly recommended! read more

Simply amazing! Had the best experience ever. Had a hose break under my kitchen sink and water was coming out called Charleys plumbing and he came quick. shut off off my water and explained what had happened and how he was going to fix it. Gave me a great price and got to work. He was done in a reasonable time and talked to me about other potential issues under my sink. Found me a great plumber. Thanks Charley. read more

We called Charles to come out and look at our toilets at our commercial building. Our landlord, and San Jose Water Co. had told us that the water bill was very high. The meter was turning way faster than it should be, and it might have to do with a bad flapper valve or leaky toilet. So Charles isolated which toilet it was by running se simple tests, and come to find out that a few toilets needed new flappers and fill valves. Charles and his helper new exactly what to do and how to do it. They had got the necessary parts and had done the repair a fair amount of time. If you are looking for a reliable plumber who is honest and knows how to get the job done efficiently then call Charles. read more

Wow. This guy makes you feel good when he arrives. First of all - super knowledgeable. Second, although very knowledgeable, there is not an upsell - just straightforward this is what is wrong and this is how to fix. Third, he is thorough. I have two tankless water heaters, he fixed the first and then inspected the second. Awesome! First time in a long time where I have a skilled trades person and you feel as though he was treating the home as his own rather than a checkbook. I posted his card in my garage so I will always have it handy and others can also see my preferred vendors when they are at mt home. Thanks Charles! read more

So so Wonderful !! Talk about make us happy !! Came today super friendly, so efficient and knowledgeable and helped us out with our fridge!! One of the hottest days ever , we will have filtered water and Ice Maker ! Highly recommend this place ! Absolutely wonderful work and so nice and can't believe how easy they made it look ! From our mobile home we send big thanks !! read more

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Charles and mat are the best plumbers. They're very experienced and care about they're clients. I am a licensed plumber and when I can't solve a plumbing problem I call Charles and mat who always have the right answer read more

Amazing professional plumbing and home repair service in the bay area! Charley and his partner Mat are one of the best plumbing service that I have ever met and they identified the leaking issue right away and fix it immediately. I will definitely hire those guys for future service for sure. thank you Charley and Mat and I wishes there is more than five stars that I can give them. read more

Great experience dealing with Charles! 1st time i contacted him I had a pipe that crumbled he gave me options on what can be done. 2nd project i had a toilet that was rocking and scrapes the door when closing, again he gave me options and best pricing. Will call Charles next time i have another plumbing project. Very satisfied customer, he kept me updated with what he needed to do. read more

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Excellent service ... friendly.., fair price ... repaired a leak from a shower! Very knowledgeable... quick service