I love Charleys cheesesteak,came in here and there's only a couple eating in,ambiance is clean and it's nice that they have a table and seat outside,my order is very simple original cheesesteak and a watermelon lemonade,i got the lemonade with in 3 mins but the cheesesteak took at least 15 minutes and it was bland,watermelon lemonade is too sweet. read more

See all

The staff had excellent customer service, produced my food quickly, and everything tasted great! I'm a very happy customer, and would definitely come back again! read more

Today I called 3 times @ 1:30pm... and no one answered the phone... I finally drove to the Charley's and there were 2 women workers with no one in line... There were a few people in Charley's... however I don't understand why they didn't answer the phone. read more

Thet do not pay attention when ordering, they make ordering confusing. The do not even know what steak fries are, the lady even said yes when I asked her steak fries please, what did i get? regular fries topped with steak and cheese. when ordering a sandwich I always ask for a plain steak with cheese, but know i am asked do i want cheese on that? and onions? I never asked for onions but i did ask for a meat and cheese. The quality is very good, communication however is sorely lacking. read more

Today when i went in and made my order I noticed a sign on the counter for lemon pepper chicken wings. I asked the girl at the couinter If i could buy three or four so I could try them. She said "yes, for $2 I could buy . The sign on the counter shoed golden brown chicken wings. what I got looked like 4 dark brown poops. I wa stunned. I had sat oiutddors but went back in and showed the girl what I got. She made an excuse it was becasue they wee spiciy lemon pepper. Well it cured me. I don't want anymore. read more

Service was good however the cheesesteak was bland and dry. That was my first and last time. They should change the name that is not cheesesteak. read more

Food came very hot from DoorDash, which I appreciate. The lemonade was very tasty and they followed directions to the T. My only complaint or constructive criticism is the meat needs more seasoning. It was very bland even the veggies. Also did you guys change the cheese sauce? It taste different now. Not like that creamy type Of nacho cheese sauce. Anyways overall it's was okay! read more

Employees are forgetful and not putting the right ingredients into their sandwiches. And you call them ask them and They're clueless.

Zero stars! Terrible customer service!! Very rude employees. I will not be returning!

Solid. Great. Consistent youll crave it. Its a great sandwhich all the way and great menu. Get two

I've ordered DoorDash many times from here but this was my first time in shop. For such a busy store it's compact . The store was very clean and everyone working was very nice . Despite them being slammed with in store and mobile orders , our food came out very quickly (and made to perfection) . Love this place read more

Charleys Cheesesteaks - CHICKEN BUFFALO with ORIGINAL FRIES - Sandwiches Near Me - Brentwood, California

The staff is really kind and polite. They do accept tips which is a plus in my book :) their sandwiches are really good definitely a runner up to cheesesteak shop, I'd say they're a really close 2nd. The packaging is definitely travel friendly which I appreciate and for right now if you download their app you can get $5 off. read more

Charleys Cheesesteaks - CHICKEN PHILLY - Sandwiches Near Me - Brentwood, California

See all

Charley's is one of the regular stops on our lunch rotation. I usually go with the cheesesteak, but lately have been ordering the chicken buffalo that my coworker raves about. I'm a fan! It's a bit messy though so get out those napkins and get ready to bite and slurp! read more

Charleys Cheesesteaks - Small #3: chicken buffalo - Sandwiches Near Me - Brentwood, California

tried 2 other shop's Philly steaks sandwiches from Philadelphia in the past, Charleys6660 lone tree way Brentwood CA are the best of the best! ordered 12 Philly Steaks(no cheese,no green pepper no mayo) as part of our boat trip dinner menu, boarding located 50miles away, was bit worry they get soggy...(i also noticed all breads were grilled, believed that helped the soggy part) after all refreshments we didn't get to the sandwiches until the midnights, but, i'm happily to reported, sandwiches were all delicious as promised, yes,again i recommended. read more

See all

The quality of food and service at this place is consistently good. I like that the owner is there working and is pretty involved in the day to day operation. He is African American and I like supporting black owned businesses. Whether it's a chicken or beef sandwich you will not be disappointed. We will definitely keep dining in and door dashing. read more

So. Delicious. Everything is made fresh. Personally I think the old style cheesesteak needs sauce as it's dry. Still good though

Best CheeseSteak sandwiches West of the Mississippi. Taste as good as CheeseSteak sandwiches from Philadelphia. Service is great with friendly staff. read more

Good food, great service, tremendous variety. Will patronize again. I recommend Charley's.

It's ok at best. The cheese steak is unseasoned.. the guy at the register was helpful. I ordered the bacon cheese fries as a upsell. It came with hardly any cheese on it I asked the lady if she could put a little more on it was told it was going to cost more. Well I ate dry dry fries for a 1.50 more. I'm already paying more for the toppings I shouldn't have to pay more for it to cover the top of my fries. The employees were great. It's just bad Charlie's policies is all! read more

DOORDASH. My boyfriend and I ordered two regular combos that came with jalepeño bacon fries, and soft drinks. The total was $30, but I'm not angry about it at all. Sure, my sandwhich was just COVERED in extra everything, but man! Charley's hooked me the fuck up! I enjoyed slurping that sandwhich lol. They ran out of fruit punch, so they offered me Coke instead. The fries? BRILLIANT. It was just a lot of food. The packaging is super cute too. I ate everything, and felt bad about it. Would I eat at this place again? Yes! read more

This place is in a somewhat large shopping center. Parking is a hit or miss but not too bad. This place has been there for a while but this was my first time. The place is a little small so big groups won't work here. The bathroom was ok but a little dirty I only think it's because customers from the ice cream shop come here. The sandwich was pretty good. The fries were the best nothing like those skinny fries you get at fast food restaurants. Their lemonade was also pretty good. Definitely worth trying if you want a heavy meal. read more

Rude and terrible service. Have no idea how good the food is because it was impossible to order. I'd rather save money for more friendly merchants and there are plenty in this area. read more

Don't pass up Charley's cause you've never heard of it. Ok? Pick up a sandwich here and enjoy. The Jenn wife and I each got a sub to try and share. The Philly Cheesesteak was good, while the Chicken Teriyaki was less amazing. They have "Gourmet Fries" which looked interesting for the next visit, but we only shared one order of plain ol' fries. They were pretty good, so we were happy. This location is next to Best Buy and the $1 ice cream place. Electronics, then lunch, the dessert. Who could ask for more? read more

Ordered online through their website for 5:45. New I would be 15 mins early, so I called phone number just to see if I could move the pick up time a bit. Female on phone said sure, confirmed the new time and name on order. Get there and they say, there's no online order at all and that the phone has not rang!!!?? Had my boyfriend show screenshots of call log and order confirmation (and our bank has been charged). Order doesn't exist still, offers to make the order, but to cancel my online order... Which I can't on the site. Been here many times, food is great, they are trying to "figure it out". But as far as their online ordering through their own site(and not grub hub or anything else) that's what the 2 stars are for. And for the 2 female workers who all of a sudden couldn't speak and say they took the call. In short, my boyfriend paid twice for the meal that I hardly even want now. Manager is trying to make it right by offering some kind of voucher, in case I want to come back here... Blaming it on a delay of their website I guess, a ONE HOUR delay of the ordering system. Lesson learned don't order online through their personal site. I know I sound like a raving b*tch but I've worked in the food industry for over 10 years, definitely handled the situation poor read more

Usually I go to the Cheesesteak place on Century Blvd but yesterday I was in the area. My boyfriend and I had some coupons so we decided to stop in and try to use them. The issue here at this store is customer service. We walked in to an empty store and began looking at the menu because we had never been. The guy, who I'm assuming to be the manager, asked if we were ready and we asked for a few minutes to over look the menu and decide what we wanted. He didn't greet us with any type of a hello or even a smile, he just looked miserable. We even let the one person who came in after us go before so he wouldn't be waiting long. I observed his demeanor and it seemed like he was in a rush for some reason. He quickly took the guys order and then proceeded to try and rush us. mind you, it had only been about less than 5 minutes from the time we walked in. When we had finally made up our mind about what we wanted we asked if it was possible to use both coupons we had in two separate transactions because we're probably not gonna be in the area again. At first he said yes. Then quickly changed his mind when a couple and a family of 4 walked in as we were about to order. He went from saying "yes, no problem" to "the coupons have specific instructions that say one per family so you can't use both." That immediately annoyed us because it's not a huge inconvenience, we're bringing them business, and the guy was being rude. We ordered anyway because at least we got to use one coupon and then we sat down and waited for our food. When our food was done, he called out a number and everyone in the restaurant at the time was confused as to who's order he was calling. He made eye contact with me and pointed saying, "this is yours." Funny, he never gave us an order number. I told my boyfriend to give the unused coupon to someone and let them use it because we're hardly in the area to use it and we definitely weren't coming back because of how rude the manager was. When another person walked in we politely said to them that we weren't going to be using the left over coupon and offered it to him. He was happy about it and said thank you but because the manager saw us give it to him, knowing we weren't going to be using it, he refused to let the guy use it as well. I started observing him more and realized that his annoyed and impatient demeanor was brought on by him trying to leave. When we got there, it was the manager and a girl making the food there. Between the time we got our food and the time we left, two male employees arrived and as soon as they showed up, the managers demeanor got even more impatient. All because he wanted to leave. The entire staff looked extremely miserable, they're not even welcoming at all, and I think it's safe to say that it's because the manager is miserable. read more

Huge portions. We'll split next time. Would love to see a few fun salads added to the menu ans we'd order more often

I'm wondering if the ownership changed in the last few years? My family eats here every now and then for the past 9 years. We love the sandwiches and the service has always been descent. Our experience last night was terrible in regards to service. A coupon for a free drink/fries with the order of a large sub was left on my car at Winco in the morning so I thought it would be a good idea for my family of four to eat there for dinner. That means the marketing worked, right? Well the cashier is not a good cashier and didn't understand the coupon. A coworker helped him apply it. Then he only gave me three cups. He and I went back and forth about it and I'm like I'm ordering four meals for four people so we each need a cup, fries and a sandwich and one cup/fries is FREE. He ended up giving me the cup. But guess what, we were short an order of fries when the order was ready. So I told the other guy cooking the food and he argues with me saying the screen only said 3 fries. Well maybe because your coupon subtracts the price for the free one. I don't know or care about the damn screen. I care about my order. And I shouldn't have to argue with this rude man. It's generally bad practice to argue with the customer! Especially when the customer was using the coupon YOU put on my car that same day!!!!! My husband just said forget it...we won't be back...he had a feeling the cashier was clueless from the beginning. So in actuality, their marketing technique failed because it helped them lose a customer. I also heard customers after me complain as well. Please get it together! read more

The customer service was terrible, 2 of the employees, Ike and Ogechi, were rude. Luie was nice though! When asked why we did not get a drink for our second meal, Ike rudely implied that we did not pay for a drink. When I looked at the receipt I realized it was because we weren't rung up correctly by Ogechi, when I asked for the same exact combo meal I had ordered first. Overall, the food was decent, but I would not return because of the bad customer service experience I had my first time there. read more

The food was good, I would eat here again. I bought the Italian deluxe, with cheddar bacon fries, and the strawberry lemonade. I liked it, it did it's job to fill me up. However I felt that it could have been better, the meat had very little flavor. I had to add some bbq sauce to give it some flavor. But I will try it again at another time. read more

See all

There are only a couple of places I've ever been where there's such an awesome owner. Seriously this place has the best customer service, and it's really not to be expected from a franchise type restaurant. I went in on a Thursday at 830 while my wife was putting my son to bed. The sign on the door says they are only open until 8, I'm not the kind of person to just expect service if a place is near closing or in this case, closed. So I walk away and try to figure out where to go now. The owner runs out and says hey we're still open. He said they were too busy to close. Really? That's crazy awesome. I haven't been here in at least 6 months but the service is amazing. Whoever this guy is, is amazing. Not sure why there are some low scores. The food has always been amazing and fast. Anyways go here and bring your friends it's sooo good and they have amazing service. I'd give them a 9 out of 5. read more

Charleys Cheesesteaks - Badass - Sandwiches Near Me - Brentwood, California

Went to order a sandwich and was going to pay in cash 6$ in bills and 5$ in dollar coins. My money was not accepted. I was told they don't accept dollar coins which from my understanding is legal US currency and has to be accepted as a form of payment. Guess I will eat elsewhere. read more

I absolutely love Charley's but this location makes me never want to go to one again. I ordered a buffalo chicken sandwich with the regular stuff that comes on it and I declined the extra stuff you can get and they put all the extra stuff on it so obviously I wanted them to remake it. I can't make this stuff up the guy takes my sandwich and starts picking out the lettuce from the sauce. I was in shock. I couldn't believe what I was seeing. Finally I think the manager saw what was going on and told them to remake my sandwich. read more

Had a craving for some bacon fries. Got them no problem. What the problem was customer service. Ordered it in a to go bag but I wanted to eat some before I left. So I sat down and started eating a bit with the intention of re-bagging it up and taking it to go. Then, one of the employee's from behind the counter rudely asked me if I was going to use the bag since I took my food out and started to eat. Seemed like he was having a bad day and already had an attitude going on. He said he wanted to save as many bags as possible, and since I was eating in and not to-go he wanted the bag back. So without creating a fuss, I just gave him his one to-go bag and finished my food and left. Probably won't be coming back here since he ASSUMED that I was eating in although I had ordered to go. Should be minding your own business anyway. read more

I decided to stop by Charley's on a whim. I'd seen this place about a million times when taking the kiddo to John's next door but for some reason never really thought to go in. I was out and about with the kiddo, doing errands when I realized we hadn't had lunch. We happened by Charley's which advertised "Kids Eat Free on Monday and Tuesday" which, hey, was good enough for me. I'm not sure what I was expecting with "grilled subs" but it seems that they mostly do grilled steak type sandwiches but also have grilled chicken and deli meat sandwiches too. I happen to love a good Philly-style cheese steak so I was good to go. I ended up ordering a deluxe which had cheese, peppers, onions and shrooms on the steak sandwich plus fries and a drink.The kiddo's free meal consisted of chicken fingers, fries, drink and an Oreo cookie. I'm really perplexed at the folks that said that the steaks they had were tasteless. I was very pleasantly surprised to see the quality of the meat. They use USDA choice and it wasn't greasy at all. I know, for some folks, the fun of a Philly style cheese steak is the grease but gotta try to be healthy sometime, right? While I'd bet money that the cheese steaks over at the Cheesesteak shop are actually closer to authentic, I found Charley's to be tasty without the need of extra hot sauce. The fries were also a pleasant surprise. They were hot out of the fryer and had the perfect ratio of crispy outside to mealy inside. Loved those fries! You can also get the fries with cheddar, ranch, bacon... or all of the above. The kiddo's chicken tenders were well received. But if you were to ask her, the best part of her meal was the Oreo. (She's two. She doesn't have many expectations from her meals.) We also both liked the lemonade. There's just something awesome about the lemonade waterfall dispensing device. Nommage. When we went in, the service was perfectly friendly. No issues there. Condiments and what not are located pretty much where you pick up your sandwich and when I was there, everything was filled and orderly. Thanks to the kids eat free promo, the kiddo and I had a fantastic lunch for less than $10. Can't beat that! We'll definitely be putting this into our lunch rotation for the beginning of the week. I'm only sorry I didn't find them earlier. read more

I spent 30 minutes waiting for a sandwich made with the wrong ingredients to what I ordered- Then the Manager proceeded to tell me it was essentially my fault that I came in when they were busy and had alot of orders ahead of me. It was in reality just one person ahead of me with multiple sandwich orders. I said " its ok, ill just post my experience on YELP "- The Manager replied - " who cares - I dont care- go ahead." So here we are .. never again. read more

Very good experience, the sandwiches are great so are the fries taste like homemade . Arrived Hot and On time !

Love their Chicken sandwiches!!! Great costumer service, always clean, and can't beat the price for a filling meal. Both the Brentwood and Antioch Charlies are great. read more

I was a little hungry after I left Best Buy "next door" and decided to give Charley's a try. I wasn't in the mood for a Philly cheese steak, which seems to be their specialty, so I decided to try the steak sandwich and fries "special" for $4.98. The steak was pretty bland and had to add some hot sauce to give it flavor. The thick unpeeled fries were ok, but were soft and flabby. My expectations weren't too high to begin with but Charley's didn't meet them. The food wasn't awful, but I've definitely experienced better and I don't think I'd go back. If I do, I'll try the Philly steak sandwich instead to see if it's any better. read more

They skimp on everything! I Ordered cheese fries and opened the box and maybe 3 fries had cheese on them, i was disappointed. Then came the sandwich, i ordered the pepperoni sub, lone behold there were only 3 slices of pepperoni, total rip off, sandwich tasted very blan, not worth the 10 dollars. read more

Very good sandos that are cooked to order and everything is fresh. I am a repeat customer. The owner seems to be a very nice person who talks to many of his customers that engage him. All my previous comments stand, kudos to the owner for still cooking and taking pride in his food and buisiness! He posts his ServSafe certifcate per CA Health and Safety Code! This was written on 08/17/2016. read more