its been a minute since ive been to carls jr. i do have to say the experience was underwhelming: ambiance was slow and sad, service was good, with a nice register, but food was not up to par. opting with their 2 for $6, we ordered a cheeseburger and fries. we were served wrong order, with a chicken burger and fries taste was okay, but besides receiving a wrong order, the chicken sandwich was plain and simple, made with a rush. ive had better experiences at carls jr read more

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They're usually good, but with the new staffing THEY SUCKED! Not coming here anymore! They didn't come to the speaker, waiting over 10 minutes along with other people. They only got 1/5 of my order. Then also charged me for a double when I ordered a single ! I had to come back and show them the single burger they made. People behind me were mad, we all were because they clearly didn't want to work tonight. I had to knock on windows!! read more

I don't know where I can go to voice my opinion about Carl's Jr.'s commercial making fun of Jack-in-the-Box. It's really sad that you have to make somebody else look bad to make yourself look good. That is very, very poor advertising. I'm sorry Carl's but I will never stop going to Jack's. read more

Cecilia has the worst attitude ever and the fountain drinks don't even work, I get it working with the public sucks but come on now

Eventually they tried to remedy this but it could have been easily avoided. Milkshakes are pricey read more

Carl's Jr - This is what they thought would be acceptable because we asked 4 no whipped cream. - Burgers Near Me - Brentwood, California

Idk how else to say this but someone needs to be held accountable. This location is hardly ever busy when I go but somehow my simple one combo meal order is just too much of a task to get right. Twice in the last 2 weeks have I gone through the drive thru (with no one else in line) placed an order, paid, waited and received the completely wrong order minus the drink. What makes this even more of an inconvenience is I live across town in Brentwood and don't notice until I get home. Now should it be the customer's job to make sure the order they placed matches the order they receive? I guess at this establishment if you don't check then that's your fault for eating here. I get it mistakes happen but when customers are almost non existent and employees are just hanging out in the back and your order comes out wrong, it makes you feel some type of way. LONG STORY SHORT, GO SUPPORT IN N OUT OR A LOCAL BURGER SPOT LIKE HD BURGER ON LONE TREE. Guaranteed your order will be right at the very minimum. read more

The food is always made incorrectly. When you pay almost $20 for a meal, your burger should have lettuce, tomatoes, onions, etc. It's just not worth coming here anymore. read more

Stopped by this morning about 7:30 and the doors where locked so I went down the street to winco and for less than their breakfast burrito bought all the fixins for home made sausage gravy and bisquits that I'll get at least four breakfasts out of I gave them 5 tars for saving me money. read more

Horrible Manager Cicilia here is stupid! Our mobile order to be picked in the drive thru was given to a doordasher from inside and when im in the drive thru to get my mobile order, manager says my order was picked up already inside then closed the drive thru window for me. What an A hole! Went inside to ask manager and she said she cannot do anything about it how stupid is that you're the manager! Why would u give up an order to a doordasher without even checking and tell me i will not get my order?! Wtf! Very horrible experience! Also accused me of knowing the doordasher and this is a scam! Owner should fire this old dumb ass manager! She said she never checks receipts! Wtf! She Never apologized eventhough the other employess said it's her mistake!! Never coming back here grrr! read more

when i walked in today there was a standup sign near the entrance that said "Best Burgers at Carl's Jr. No they aren't. It was a sloppy mess and way too much sauce and wilted lettuce and grey meat. It looked nothing like the sign and i threw most of it away. 7 dollars down the drain. I won't go bakc. I went in around l pm and I was the only customer. I can see why.. read more

With Wendy's and In-N-Out drive thru line always packed, Carl's Jr is often overlooked but it does bring some good food on the table. Cons: -Fries are meh at best -Ranch sauce is weakest among the bunch, really runny and not too much flavor. Pros: -Its burger lineup is pretty strong. Stronger IMO, than McD, BK, Wendys -Its seasonal sandwich offerings, with copious amount of calories, just makes sense. And it taste great to boot -Side are more extensive than aforementioned restaurants, sans Jack In The Box. Fried zucchini, Jalapenos? Yum. read more

On my lunch break and wanted to get something quick. Was told to hang on for a minute by the guy working the drive thru. He apparently forgot because after 10 mins I had to say hello again to get my order taken. It's not busy, there was one person in line ahead of me. So much for a quick lunch break. read more

SO impressed! Best fast food experience In a decade or more. I went inside since the drive through was long and was met by a nice lady that was in training. I ordered a western burger with lettuce wrap instead of a bun. She asked her trainer how it should be rung in and the trainer was quick to give clear instructions. The Burger came with 3 full leaves of lettuce. Sweet Green Salanova "ruffle" lettuce, not cheap head lettuce. It was wrapped beautifully in a fan then waxed paper then and outer wrapper. The bacon was crisp and the BBQ flavorful. Loved the perfectly cooked grilled burger. Great experience! read more

Wow you call this a big carl 8 bucks for this what a rip off never ever going back stay away read more

Carl's Jr - a hand holding a sandwich - Burgers Near Me - Brentwood, California

Went here to pick up a quick dinner for the family after work. Spent $60 bucks for a family of 4, but with the cost of everything else it's par for the course. What I didn't need is the attitude from the old Hispanic male that took my order and met me at the window. He argued with me about what I ordered and slammed food on the counter because he got it wrong. There must be 20 other burger joints in this area, most probably cheaper and quicker, I will go to any of those over this place from now on. This must be why their restaurant is always empty while other places have dozens of cars waiting in line. Do not recommend due to the service. read more

Nice and quiet. Customer service was great. Tables were clean and there's an indoor playground area for children. Food came out fairly quickly. Wouldn't mind coming back again. read more

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Mediocre food, disinterested staff, and it seems like they're operating on razor thin margins because they can't leave ketchup or napkins out. $28 for 2 burgers, fries and sodas ... nope not again. read more

I think there may have been a change in management and/or staff. My orders have been wrong since we started going to this location due to a language barrier by different employees taking our order. We usually get someone with a heavy accent at the drive through and she don't seem to understand the order or not familiar with the menu. I'm not sure. But either way. I've always been nice to fast food workers. Your order might be repeated to you correctly but the food itself is the wrong order. It would be a hassle to get home and having to drive back after taking our baby out the car. So we usually try not to go there and go to a different location if we want Carls Jr. Go to this location at your risk and you have to open up all of your food before leaving. Sometimes a double Patty burger only was made with one patty but charges as a double patty burger. The list goes on. read more

I ordered Black Angus burger it was one of the lousiest Burger I ever had i've been going to this restaurants for a while I gave them a few opportunities every time I go there the same old story cold food The patties seem dry old it was not freshly cooked fries were cold this happened to me a few times this will be my last time at that restaurant stay away read more

Carl's Jr - Hamburger - Burgers Near Me - Brentwood, California

I went thru drive thru, waited 20 minutes for someone to take my order, no one in front of me, many cars behind., I finally drove up to window, as cars behind me kept honking. All cars behind me backed out and left. Renee finally took my order.at window, I had coupon for chicken sandwiches, she said, up charge for grilled. I said yes. Got home,all fried, we can't eat fried. Plus I ordered other things, all wrong. No receipts. Called back to complain, Renee said she gave me receipts, but she did not give me my order, she was standing doing nothing . Thats why I took picture. When I called, her excuse was social distance. Really? Especially when inside closed, only saw 2 people working . FYI, her excuse, for not talking orders, she was in bathroom. Her words. Spent $20. All went in garbage. Don't waist your money, especially at this location I'll never go to carls again. Worst service, plus after calling back, Renee said, call number on your bag. If I could leave negative stars I would. read more

Carl's Jr - Renee - Burgers Near Me - Brentwood, California

Every employee looked like they didn't want to be there and hated there job, Your order isn't called out they set it in front of the register and leave it. I'm not from California but each day I spend out here I rather go to McDonald's. read more

Pros: consistent food made according to standard specs. For me, consistency is Carl's main advantage. When choosing from old standbys, I know what I'll get. Cons: * Prices are too high for fast hamburgers. What justifies $7-8 for a burger combo? * This location offers Awful Service. With no line and no other customers in the restaurant, the manager stayed on a personal call for minutes while I waited to order. Inexcusable! To quote one current Presidential candidate, "You're Fired!" * Excessive menu churn. Mr. Karcher's marketing geniuses incessantly introduce new specialty burgers and breakfast food and retire newly-released items. At least one can still order a Famous Star (at four bucks and change, of course). In sum, this joint fails to offer value for a buck. The only reason it's still in business, I feel, is its drive-through. Starving automobile passengers must eat. I'll pass this one by. read more

Carl's Jr - Infinitesimal Street Tacos - Burgers Near Me - Brentwood, California

I'm going to state a disclaimer about constant fast food consumption, because I'm not supporting that unhealthy movement at all. BUT, If I had to eat fast food breakfast (road trip or on the go & hungry) I'd always pick this place because they're underrated for their fast food. You can tell the scrambled eggs are freshly made. And since Green Burrito is tied to this chain, their salsa is freshly made. So a loaded burrito with fresh eggs, ham, and salsa for $4? Um, hell yes. Beats any other place, any day, in my book. read more

Carl's Jr - Loaded bfast burrito! With fresh salsa - Burgers Near Me - Brentwood, California

I've been waiting in the drive through for 30 min now after placing my order. WTH I thought this was suppose to be fast food.

I thought restaurant chains have a standard to follow? I love Carls Jrs. burgers, but what I had was nothing like a Carls Jr burger? I ordered the Superstar and the patty looked and tasted like it was microwaved. The lettuce was thicker than the patty? The fries were soggy and like the onion rings, had the flavor of freezer burn? Meaning... tasted Old! The owner of this franchise obviously isn't keeping with the Carls Jr. Standard of "Quality". This is the worst tasting Carls Jrs food I've ever had? It might as well have been from a gas station? Next time I'll just wait in the the long line at Wendy's, at least I know it'll taste good and most likely be of a higher quality. No wonder there was no one in line lol. Lesson learned. read more

This place is pretty good the best Carl's Jr that I've ever tried the double western burger is one of the best ones. Definitely would recommend this place read more

gave 5 stars,not sure why the low ratings, today, the person who took my order was very professional & friendly, my crosscut fries was just as yummy as i was craving and expected, came out pretty quick too, my drive through experience was super. read more

Carl's Jr - the receipt for the restaurant - Burgers Near Me - Brentwood, California

Good service,.. burger is good,.. a little bit better than some fast food burger joint... chill and clean location,.. they also have a play area for kids... read more

The first time I tried Carl's Jr was in my teens and because I had a bad burger, I never came back. I no longer eat meat and when I found out they carry Beyond Burger, I decided to give it a try. Beyond Famous Star with Cheese has a nice grilled flavor and super filling. I now have a go to place to get my burger fix and at a bargain compared to other restaurants that carry The Beyond Burger. read more

Carl's Jr - Beyond Famous Star with Cheese - Burgers Near Me - Brentwood, California

Great service manger an employees are nice an on point with there service. Food is always hot an fresh

Zero stars Messed up order and very rude; told us to just leave. Wow, I wonder if owner knows the way customers are treated ? read more

My husband LOVES Carl's Jr. and he has been getting his burgers there for years. I have never eaten there since I don't eat meat but they have the Beyond Burger now and it's convenient, plant based deliciousness! I get it without the cheese. Way to go CJ! read more

Wanted to pick up a burger to take home to watch the Giants on TV. We were choosing between In & Out, Nations, Habit and Carl's Jr. Wanted a drive thru...down to In & Out and Carl's Jr. Didn't want to drive all the way down Lone Tree as game had already started...so Carl's Jr. it was. So disappointed. We usually like Carl's Jr for a quick meal. Our order was a Large Famous Star Meal with Cris Cut Fries and 2 Spicy Chicken Sandwiches. The one thing that In & Out does and Carl's Jr. doesn't is repeat your order. I shouldn't say they never repeat but there is a reason...and this particular employee did not. And the reason you repeat is to prevent mistakes on order. In & Out has never made a mistake because they repeat when you order, they repeat when you pay and they repeat one more time when they are handing you the order. So if you hadn't figured it out...our order was wrong. We received regular fries not Cris Cut. While I was looking through rest of order and my husband was letting cashier know about mistake...he asks for the fries back, so now Im holding onto 3 sandwiches. While we are waiting for our fries to be made...our sandwiches are getting cold. And Im sure the 3 cars behind us were not happy. The cashier brought us our fries...he did not apologize for the error. He didn't say a word. We get home and the burger was good...but cold. And the chicken sandwiches were cold with hardly no dressing. AND we received a small order of fries not Large. So next time we will travel a little farther down Lone Tree and go to In & Out. read more

Carl's Jr - Soooo dry. - Burgers Near Me - Brentwood, California

I stopped by here to get a light lunch just after 1 PM while getting my girlfriend's tire serviced nearby. I waited almost 5 minutes before someone took my order. The service was ridiculously slow for no customers in the drive-thru or no customers in store. read more

The food was good--hot and fresh. A bit pricey for fast food, but worth it overall. (We all love the Bacon Western Cheeseburgers.) The staff is friendly and attentive. Clean restaurant. Not too busy inside, but looks like the drive-thru gets a lot of business. Kids love the play area. It's air-conditioned and fully enclosed, so they don't disrupt the main dining room area. Great way for them to get exercise, especially after dark. read more

Horrible drive through service. 15 minutes for 5 cars at dinner hour. You would've better off going to the Safeway and buying gr

As delicious and quick as you'd expect any Carl's Jr to be. I went through the drive through and ordered a number one. There were many cars ahead of mine as this is a highly popular drive thru. However I was at the window in no time at all. I was greeted by a friendly smile and a hello. I paid for my meal and quickly got my food. The only downside was they forgot to give me a straw and napkins. read more

Went in the other day very friendly service and quick and attentive and honest with all the up charges. Good food!

Always fresh and accurate whenever I go to grab a quick bite after work. I appreciate it for sure!

Service ultimately absolutely unacceptable... They forgot our orders luckily I went to the counter and ask about or else we are waiting for nothing.... I like the food selection other than that crew service is slow and reckless... read more