So I was sent a coupon in the mail with my name and make/model of vehicle printed on the coupon advertising $49.95 for oil change, tire rotation and vehicle inspection. I called Christina and scheduled an appointment with Josh. Christina confirmed my make and model in the system. I told her about my coupon and clarified what total due would be, she said taxes only would be added. I showed my coupon to tech prior to any services, he looked at coupon and said hold on to it till time of payment. After service was complete invoice presented is $86.80. I argued cost and was told the coupon does not apply to my model, that model is always extra. I argued that Christina new my model when appointment was scheduled, you obviously saw the model when I drove up and showed you the coupon, yet no one clarified it was not applicable PRIOR to any service work done. He said I can deduct $10 for the misunderstanding. In retrospect I should have refused to pay anything more than the coupon and taxes. When I got home I immediately called Christina to complain and was referred to her manager whom I left a voice mail with, that never returned my calls. Also, the car wash that was included in service was done with obvious no attention to details. Rims were not even wiped, spots and wet marks everywhere. If you are going to rip me off an extra $36.65 at least take some pride in wiping down the vehicle. I am very disgusted in the false advertisement that drew me in for service, but I most certainly will not be returning. Heads up to anyone else going with coupon, clarify before service and pay ONLY amount of coupon plus taxes, DON'T LET THEM RIP YOU OFF!! read more