Top notch customer service. Greg made the buying experience easy and fast. Strongly recommend Chapman read more

I give it 4 stars due to the dealership manager and Javier. Wasn't fond of my sales guy. He wasn't very personable and didn't have a lot of good info but I test drove a couple of vehicles and decided on one. What I didn't like is that I was lured in with a wrong pricing online on the Porche. They do have a disclaimer but it wasn't corrected after knowing of the wrong price. Second, the price of my vehicle was 18-19k and they tacked on another $3800-$4000 on top of it due to some service subscription that Dave, my sales guy, said I couldn't remove bec the vehicle comes with it. Why didn't they just price the vehicle with the correct price? Seems unethical to me. I feel like I was being ripped off leaving there with the car. I believe in being a transparent sales person. I'm a realtor and disclosure in my business is VERY important, because we can be sued. Why isn't dealerships held to the same standards? read more

Justin is my Service Advisor. He is always friendly and is honest in his recommendations for work to be done on my 2017 Acura MDX. my car is 9 years old but runs like it's brand new. Thank you Justin! read more

Friendly staff. Very clean and nice waiting area. Easy in and out. They were very helpful with planning my next much needed service.

Very friendly service and very knowledgable about my car. They did try to offer services that were not totally necessary. read more

The manager Jaime Garcia and the sales Person Javier were absolutely amazing, made my purchase progress very easy and efficient. Javier guided me very patiently to the process of choosing the vehicle that I will like and enjoy, extremely knowledgeable about the futures and details of every car. I highly recommend him as your car purchase advisor. On the other hand Jaime Garcia the sales manager was also extremely patient, thanks to his knowledge and lots of years of experience i walked out with a brand new suv. With a low interest rate despite my credit score. Also I got a very good deal on my trade in car. Overall I'm highly satisfied with my purchase and the whole process. If you're thinking about getting new wheels, I highly recommend Chapman Acura on 22nd st. And Swan road, and the sales person Javier. read more

Chapman's agent kept me informed about the status of my service and answered my questions. He was very efficient and engaged. A+

From the beginning the communication was spot on. I got great advise regarding the replacement time calibration requirements and follow up.

The customer service during this visit was excellent. Rene has been my service advisor for years, and he consistently provides a high level of professionalism while making me feel valued as a customer. I always seem to have positive things to say about my experiences here, which really speaks to the consistency of the service. If I ever do leave a negative comment, you can be sure it would be well justified--but as of now, my experience is a perfect 10. read more

Extremely disappointed by their misleading tactics. Drove there from Oro Valley to look at a used car. Quite the round trip only to find a sheet of disclaimers on the dashboard of the car we were interested in. It's like they didn't want to sell the car or they were saving it for someone else. What. A. Bust. Sales people not particularly helpful either.Don't waste your time with them. read more

Kim was very knowledgeable and helpful. We were impressed with her finding us the best deals on a new MDX.

As part of the Chapman Auto Group, Porsche Tucson referred me to the glass department at Chapman Acura to replace my cracked windshield. Every step of the process, from my first communication with Nicole, later communication with Camren, and the glass installation by David was handled professionally and well executed. The service was refreshing, particularly when service - automotive or otherwise - too often falls short of the the mark. Highly recommended. read more

Chapman Acura - Auto Repair Near Me - Tucson, Arizona

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I took my Acura in for an inspection before leaving on a roadtrip. They checked everything, oil, tires , filters, fluids. Service was quick and my car checked out fine. Justin always makes my visits a pleasant experience. read more

Great Service!! Alex made sure the service I requested was done promptly. I was in and out of Chapman Acura in less than an hour. Great team and always courteous!! read more

We were treated like people, not sales targets. Never was there pressure. Jaime and Eddie were professional, friendly and attentive....not to mention having a great product. read more

I just posted a review about a very disappointing sales experience at Chapman Acura and gave it 5 stars to see what responce it would get. And apparently no human reads them. It got a thank you and positive reply as you will see at the end. I guess it really shouldn't be a surprise. Now ll give it the 1 star it deserves and see if a real person reads it...... At the beginning of March I bought a used Audi, Q3 on a Friday. On Monday I went to Discount Tires to buy certificates for the tires that looked new on the Q3. They were happy to sell me the certificates because the tires looked new enough to do so. But upon inspection of the tires they found the front tires did not meet the load requirement for the Q3. The placard at the drivers door said a Load requirement of 100 was required, and the 2 front tires were 96. The speed rating was acceptable and the owners manual says to adhere to the info on the vehicle placard. Discount tires rep said they could not sell me the tires that were put on the vehicle due to the liability and that Arizona is very strict about the correct equipment being installed on vehicles. I called the sales manager and informed him of the issue and that I would return on Friday to show him and try to correct the issue. On Friday I met with the manager and took the Q3 to the Audi service dept.I asked him if I was buying a Porsche would he sell me one with the wrong tires ,and he immediately said that was different. A service rep came out and told me the tires were perfectly safe and met or exceeded the speed rating without even looking at the tires. I told him the issue was not the speed rating and to show me in writing what made the tires acceptable. The sales manager from Acura, immediately dismissed him and proceeded to insist the tires were absolutely safe and acceptable. I told him to show me that in writing . He replied by asking me " What do you want me to do?" I said I wanted the tires that should be on the car, put on the car. He immediately without hesitation responded that the sale was canceled. I said fine as long as my money was refunded no problem. I paid cash (check) $21,500.00 to include a 3 year warranty on the Q3. There was no attempt to correct the wrong tires on the car($250.00 ea.) or apology or explanation whatsoever. The salesman was dumbfounded about what happened, and truthfully was more upset than I was. The sales manager did me a big favor canceling the deal, as I would have had to deal with them again in the future with the waranty. Also Chapman insists on immediately installing 3 products on their used cars that drive the cost up over $1,000.00 over price of vehicle. 2 are antitheft related and the other has to do with accidents.I was able to get them to lower the price to their cost but it still added close to $1,000.00 to the final cost. It took a week to get a check from them and only because I called the GM at Acura otherwise I would have had to wait longer. What happend to the Q3 you might wonder. The weekend I took it back it was on in the front row behind the sidewalk with the same ,wrong tires on it that Sunday. I will never go back to Chapman for a new or used car in the future and I am telling all my friends what kind of sales practices they engage in. The salesman who helped me was went out of his way to make the sale happen as best as he could and I have no complaint about him. Beware if you buy a used car at Chapman dealerships. The car may not have the correct tires on it ,except for Porsches. They are different....... 2 Chapman Acura (Owner) 16 hours ago Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. read more

I was able to get an oil change and tire rotation without an appointment. I was on vacation and Rene and everyone at Chapman was very professional and efficient and friendly. Definitely recommend read more

Great service. Easy in and out. Rene is my go to for anything for my wife's RDX. Clean waiting area with snacks if needed. Friendly people. Recommend read more

Michelle and Joseph are outstanding representatives for Chapman Acura. They are always so friendly and helpful everything is call or go in for parts. read more

Great and timely service. Rene a top notch service advisor. Answered all questions and explained everything.

I've had a couple of great experiences with Chapman. The longest of which included me replacing a window and getting my TLX tinted. They did an amazing job. They are friendly, they keep you notified as to what's taking place, the time that it takes is necessary even of long, but I never felt like I was sitting there alone for hours waiting to hear something. And this is just Chapman service. I never purchased a car from them. But I suppose it would be a very decent experience. read more

wouldn't recommend to my worst enemy. bought a car first week of having car control arm went out then transmission started to get jittery . took car back to dealer and they said they couldn't help us to suck it up or pull from deal so we pulled from the deal sorry ass dealer ship . thank god we found a better car lot down the street and they took care of us. unlike "Chapman" straight joke . read more

Chapman Acura's service department has consistently proven trustworthy and reliable. My service advisor Justin is excellent and honest about what needs or doesn't need to be done on my car. I'm so impressed with Chapman's dedication to good customer service. I highly recommend them. read more

Excellent customer service, very fast and friendly advisor. 100 recommend!!! Very convenient that they are open on Saturday read more

Rene always makes car maintenance less stressful. He's always professional and helpful. He gets my car right in. Very happy with the service provided! read more

Kimberly Peters is the best salesperson/good will ambassador I have ever had the pleasure of working with...her breadth of knowledge was actually quite amazing. I could not have asked for a better experience with a better person. I am now the proud owner of a RDX and look forward to dealing with Acura in the future. Kimberly was also very helpful and patient...I would recommend her to anyone .....Acura is very lucky to have her read more

Got a service notification for the car, so I called Chapman Acura for an appointment, great availability for appointments, gave me preference of my advisor if I'd been there before, asked for Rene because he's the best every time. He's very professional and helpful and always communicates as much info is as it available and is always there to answer questions. Plus the service guys (I had Alex this time) always take amazing care of my car with wonderful attention to detail in places I wouldn't even know to look. Overall amazing place they always take great care of their visitors read more

Thank you Nicole and Cameron! I was there less than an hour and the customer service was awesome! My new windshield looks great! read more

overall amazing experience and they went above and beyond to handle my deal for a first car for my son. highly recommend

Friendly, honest and timely service. I have been using them for several years and very happy with them.

Always have a great experience with Alex and Carlos At the Tucson Acura dealership. I had items that were repairs that I wasn't aware were on warranty, so that was a nice surprise. thanks again. read more

Had an appointment. Was greeted immediately upon arrival. Went over things with Service Rep who listened and responded respectfully.

I'm 2000 miles away and have a local friend who went in to look at a car for me. He met up with Greg who he said was great and answered all his questions. My friend gave the thumbs up and I did a FaceTime with Greg. He went over the vehicle, answered all my questions and made the transaction seamless....including the shipping to me. Highly recommend him for a truly stress free transaction. Thanks Greg!!!! read more

I purchased an RDX as a gift for my husband. Kim handled everything over the phone and even delivered the car to me. She is delightful to work with and would work with her again on our next car purchase read more

Great people great setbice. Can't imagine going anywhere else. Rene & his team are awsome!

My service manager Rene is the best! He takes time to listen and explains very well. It very knowledgeable with 25 yrs of Acura experience. Thank you Rene! read more

Alex went above and beyond expectations. his customer service was excellent and took care of any details. Definitely will ask for him from now on. read more

Great team Thank you Alex Robertson for taking the time to explain the service performed and any upcoming maintenance to keep in my radar.

Justin was great as my service advisor he helped facilitate a smooth and easy repair. Thank you

Alex went above and beyond in taking care of our service needs even though we did not have an appointment.