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    CarMax

    3.4 (119 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    The most recent purchase, VW Atlas.
    Danielle M.

    I have bought and sold about 4 cars, give or take, with this CarMax location. Every interaction has been simple, straightforward, and resulted in getting exactly the car I wanted, at a fair and reasonable price. As of late, I have one salesperson I work with on everything, Rocky. I first started working with her several years ago and was so impressed with her laid back way and no pressure engagement when selling. CarMax does not negotiate on price, generally, however their pricing is very fair from the start. The last purchase I made was an SUV for my daughter-in-law that I had shipped from a California location. We had looked at a VERY similar car at a smaller "buy here, pay here" type of spot. Their price was several thousand more, requiring the whole "working a deal" aggravation to get it to a reasonable amount, and after reviewing the sales contract, I found about $2,500 in additional fees for things we did NOT request. Those are the types of issues you can confidently know you won't have to deal with working with Rocky at the Oracle Road location of CarMax... and based on past experience, with ANY CarMax location

    Main car air filter one day after picking up car at Tucson Carmax.
    Rob J.

    The Carmax here in Tucson was an interesting experience for me. The standard efficacy of the car buying business thats known, is still present. I was a bit annoyed at the lowballing that they did with our negotiated trade in seeing how it was in excellent mechanical condition - if not better than... However when you come to Carmax do you expect a certain level take it or leave it. Buyers choice... After test driving a 2018 vehicle we were sold on it. Financing was done very quickly through our own bank and the car was quickly prepped for receiving. However I noticed something odd about the front end of the car having stainless steel screws installed in the wheel well by the tires, not standard with the OEM manufacturing processes. To me it was quite evident that the car had received front end damage. I inquired with our sales Tech to certify that the car did not register with front end damage. Our sales person who by the way was a very seasoned individual having his own car business in California for over 20 years reassured us the car had 'not' been registered for front end damage. Uh huh... Upon receiving our vehicle and driving home and over the next two days, we immediately recognized a fault in the crash warning system of the vehicle. We contacted Carmax promptly on Monday morning and notified them having just purchased it on Saturday that it indeed was failing at something based on the error codes we were seeing from the warnings on the dash. It turned out that even though Carmax had prepared the car, they clearly decided either not to do a thorough check over the car, nor decided to make the repair on the necessary components which turned out to be part of the radar system in the front grill. Two days later the car was returned to us and the $1700 bill was literally paid for immediately through our extended warranty. To me it would seem like someone should be held responsible in either the maintenance or marketing of this car before it was on the 'sale lot'. We learned barely two months later the car in fact did have massive damage on the front end as an auto body shop had to pull off the front facia and showed us the amount of bad workmanship (on a previous repair) in that whomever it was, did not use appropriate OEM hardware upon the repairs. Furthermore, we learned Carmax completely failed to do 'basic' car care on our purchase. I now doubt they even changed the oil... I've attached photos of the cabin air filter and intake air filter just to prove how bad Carmax really represented here...I mean, they made zero attempt to look or care for this car ultimately. I'm frankly astonished at their lackluster prep work here. They knowingly did NOT check for electrical failures, mechanical repairs and clearly did NOT even take the courtesy to replace common air filters. I'm ashamed this is how they act. I expected a slip up here or there, but this was a whole new level of neglect. Update as of 31 Dec, 2020. The car mysteriously dumped the FOB's memory on both modules and all four of the TPMS sensors are inoperative. There is a scheduled repair date in the next week, we'll keep you updated how their repairs on this turns out.

    A boy and his doggy on the trails ...
    John A K.

    My initial experience with the sales process was pretty good. The salesman was responsive, etc. However, AFTER the sale, I learned that my tires were six years old. I bought a 2014 FJ Cruiser, and took it to the local Toyota dealership. Everything was great, except the mechanic told me it's actually unethical to commercially-sell any vehicle with tires that old and/or worn. I called Carmax about replacing my tires, and suddenly my salesman "couldn't do anything" about it. I had to replace all four tires at $1600, which Carmax should've replaced, by default, before they even offered the vehicle for sale. Worse, from a simple customer-service standpoint, since my vehicle had no owners manual, I was promised a $200 allowance to buy one online. I had to buy the manual, and the jacket, piecemeal on eBay, which was only $74, well within the promised limit. Carmax actually refused to pay for the $16 jacket, penny-pinching to the extreme, and I actually had to argue back and forth, over their pitiful cheapness, before they, finally, begrudingly ponied-up the $16. After spending $51,000+, with $27,000 down, I expected a helluva lot better service than that. Sure, their smiling faces are great, when they're waiting to get your money ... but the absolute lack of graciousness (and even ethics) becomes evident really fast when they owe you some money in return. In the end, my FJ Cruiser is great, but that's thanks to Toyota as the manufacturer and the low mileage. If I had it to do it over, in hindsight, I would've shopped from a Toyota dealership directly, as they have higher standards in their customer care.

    Immediately after said defective bumper falling off (on freeway). This is extremely unsafe and could have caused an accident.

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    Page 1 of 3

    Ask the Community - CarMax

    Review Highlights - CarMax

    My two sales consultants (Kane Reid and Robert Bryant) were best!

    Mentioned in 2 reviews

    Read more highlights

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    Precision Toyota of Tucson

    Precision Toyota of Tucson

    3.0
    (570 reviews)

    Precision Toyota -- bought my first car here today. Funny enough, not a Toyota, but a BMW…read more Overall, the experience was great. The GM, Mr. Stewart, was very kind and professional, and the best salesman of all time has to be Ryan Moore. Ask for him if you go there -- incredibly smart, patient, and helpful throughout the entire process. However, if there's any talk about a manager and you hear the name Loui/Louis... run the other direction. A previous manager had already given us a lower number, but once Loui realized the earlier offer , he refused to honor it. Instead of working with us, he let his ego get in the way, walked out of the conversation, and because of that, we didn't buy the car that day. Ironically, we called the next day, explained the situation, and they fixed the price anyway. So Loui, if you're reading this... guess who got the price you said was impossible? Moral of the story: Precision Toyota = great. Mr. Stewart = great. Ryan Moore = the GOAT. Loui = no bueno

    This review is about the service department…read more I own a Toyota Camry and received a notice about a recall of the airbag sensors. I called and spoke to someone who said that they would need to order the parts. A few days later I was notified that the parts had arrived. I called and made an appointment using their after-hours automated service, but when I arrived a few days later at the appointed hour, they had no record of my appointment and said they would be too busy that day to handle it. I don't know why my appointment didn't get registered, but anyway I made a new appointment. I brought my car in the second time and they took care of it. They told me it would take four hours, but it ended up taking about six.

    AutoNation Honda Tucson Auto Mall

    AutoNation Honda Tucson Auto Mall

    3.0
    (246 reviews)

    The Tucson Auto Mall sign on Oracle looks super trashy and unmaintained…read more Doesn't make a good first impression. Maybe the various dealerships could spend some $ on refurbishing. Also pick up litter in the vicinity.

    I have the good fortune of owning two Honda vehicles. I purchased a gently used car from AutoNation…read moreHonda and get my car serviced at this location since they sold me a forever car battery in 2019. Before moving to Arizona, I was under the impression car batteries would last for 3 to 5 years because that's how long they lasted when I was growing up. In Tucson, the heat shorten the battery life significantly and so the forever program means they replaced the battery every other year, and I schedule an appointment for a new one. On this particular occasion, I brought my car in to get serviced as there was a recall on the fuel pump for my car and I was able to schedule an appointment at the day of my convenience. In the past I could work in the Customer Service area as they had a desk so you could set up your laptop at work. This day they ordered me Lyft to take me home, since the job was to take 4-5 hours. I was sent updated photos by text on the status of my car and a multi point inspection summary. After picking up my car, they actually called saying would I be interested in selling my car cause they wanted a car just like that, hoping to get me into a nicer newer one.. in the past when I have had to wait they have ice cream in the lobby for free for patron so silly as it may seem I always seem like excited to see that ice cream cooler. John and Corey have always been very nice and professional in the service department. In the past with other dealerships I dreaded getting my car serviced but here they really want me as a customer for life. The employees are sure to make sure I've been helped.

    Premier Auto Center - Tucson

    Premier Auto Center - Tucson

    1.9
    (181 reviews)

    I recently purchased a Chrysler 300 Sport from Premier Auto Center, and I couldn't be happier with…read morethe experience. Daniel was great to work with from start to finish. He made the entire process simple, straightforward, and stress-free. There was never any pressure to buy or make a decision before I was ready. He took the time to answer my questions and helped me find exactly the car I wanted. As a first-time buyer, I wasn't sure what to expect, but Daniel made everything easy to understand. The process was much faster than I anticipated. Everyone at the dealership was friendly and professional. I drove away in the vehicle I wanted and felt confident about my purchase. It's clear that Daniel genuinely cares about helping his customers. I would absolutely recommend Daniel and Premier Auto Center to anyone looking for a vehicle. Thank you again for making my first car-buying experience such a positive one!!

    I've been to many dealerships but this one is different. Well different in 2 things bad and good …read more I purchased a Nissan Sentra the good part is it's in a very good driving condition the bad part is I'm hearing noise on the front driver side and I'm really concerned if it's a safety issue I should worry about I took it to the Nissan dealership and they told me it something to do with the fender. I had explained the issue to premium and I feel ignored about this as I had asked for this to be fixed I had purchase full warranty the only thing they said they could do for me is get the 15 minute free inspection but the service person said it needs to be looked at more than just the 15 minutes and I have to pay which I'm not willing to

    Tucson Subaru

    Tucson Subaru

    3.3
    (181 reviews)

    I had an outstanding experience working with Estevan Rosas at Subaru of Tucson. From the moment I…read morearrived, Estevan was friendly, welcoming, and incredibly easy to work with. I actually visited twice--once to check out and test drive the car I was considering, and then again when I was ready to move forward with the purchase--and both experiences were just as positive. Each time, he created a relaxed, no-pressure environment that made the process enjoyable. I purchased a new 2024 Crosstrek, and Estevan was extremely knowledgeable about the vehicle and all its features. He answered every question I had clearly and thoroughly, and I truly felt like he was advocating for me--not just trying to make a sale. His transparency and honesty stood out right away, and the entire process--from test driving to paperwork--was smooth and stress-free. What really set Estevan apart was how much he genuinely cared about making sure I chose the right vehicle. I was deciding between two models, and the sound system was a big factor for me. He was incredibly patient and fully supportive--even letting me play my electronic music in both cars so I could be confident in my decision. He made what was important to me important to him, which meant a lot. His communication was excellent throughout, and it didn't stop after the purchase. He followed up afterward and still takes the time to say hello whenever I'm in for service, which shows how much he values his customers beyond the sale. I work in a client-facing role myself, and I can honestly say Estevan sets a high standard for customer service. I've recommended him to many people already and will continue to do so. If you're looking for someone who is knowledgeable, patient, honest, and truly on your side, Estevan Rosas is the person to see.

    Sadly, I just had one of the worst experiences buying a car at this dealership. It wasn't my worst,…read morebut it was up there. I bought a Subaru Outback here in 2021 and had a wonderful experience. This time...not-so-much. And I'm never going back. When I need to trade in my Subaru within the next 12 months, I'll be driving to Phoenix from Tucson. For the record, my sales person, Debbie, was fantastic! Loved her. She was personable, asked good questions, and got to know me and my needs for a vehicle. I've been buying cars for 30 years. Debbie was fantastic. The manager is the one who blew the deal up like an atomic bomb. We couldn't come to make the numbers right (which happens and that is what negotiations are for), but it was all about him and "how he does business at Tucson Subaru". After a phone call to him, he still never understood how to treat a human like a human. Even to the point of cussing at me when he hung up the phone. Incredibly mature of him. Maybe he should learn from his sales person, Debbie, how to treat a customer?

    Car Time Supercenter

    Car Time Supercenter

    2.9
    (24 reviews)

    This place was by far the best place I've gone to to buy a car. Salesman Angel was out of this…read moreworld, he went above and beyond to help me get my choice of vehicle. He even sat down to talk to me when I was having a breakdown, at the time of me signing to get my car I had gotten an emergency phone call. Angel was just that an angel to me as I'm in tears and filling out my paperwork. If I ever need to buy another car this is the place I will go to. Go check them out and see Angel for assistance.

    When i picked up my vehicle is was making a clunking noise from the front end, they worked on my…read morecar twice. When i received the car back the steering wheel and front tires were crooked. When i spoke with Rocky he said to go through the warranty. The warranty explained they do not cover the front end either being not aligned properly or not being aligned at all when it was suppose to be aligned when the rack and pinion was changed. I explained this to Kim(the office lady) after talking with the warranty company and she said she understood why they wouldnt cover something like this. A few times i was told someone would call me back about this, no one called. At the time i started calling all that i could notice to the eye/ear was that the steering wheel was crooked, the original clunking noise was back and the front wheels were pigeon toed(pointing inward) due to this it started to wear a balled section along the outer edge of the front tires. Because i am not a car mechanic, i looked over the 5 year maintenance plan i was given when purchasing the vehicle. Firestone complete auto care is a participant in this program. After seeing this i have brought my car to the local firestone complete auto care place here local to me. They have diagnosed what is going on with the front end of the car. Per Firestone complete auto cares inspection: the car was given back to me with the front end is so far out of alignment that it is twisting the other mechanical parts of the front suspension and steering. Due to this it has damaged the front tires, suspension, control arms and sway bar bushings. This is all explained in the documentation that they provided and i have attached below. To recap, i had originally brought the vehicle back due to a clunking noise coming from the front end. The inhouse mechanic said it was the top of the front suspension and mentioned the rack and pinion was bad as well. The 2nd time the vehicle was brought back was to replace the rack and pinion. Our appointment was for 930 or 10 a.m., it was explained we had to wait in town for the vehicle to be done, at 1 pm i stopped back in and asked the mechanic if he was done, he stated he hadnt even started on my vehicle yet. Per your mechanic he stated he needed 2 hours to complete the repair, and 1.5 hours to bring the vehicle to have it aligned and return with the vehicle. 1.5 hours after he started to work on my vehicle i was called and told it was done and i could come pick it up. I have reached out once a week to confirm if the alignment was done. Last week or the week before i was able to speak to and ask Rocky if the alignment was done, Rocky stated that the mechanic there stated yes the alignment was done. This vehicle is not safe to drive now at this time. I do a lot of driving for work, i have had to park this car while i have been waiting to here back. This is a direct result of the mechanic either not doing the alignment, or whom he brought it to did a terrible alignment job which in turn has damaged/ruined the main steering/driving components of the vehicle. I do not recommend this USED car dealer.

    CarMax - usedcardealers - Updated June 2026

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