I highly recommend Jackie at the Tucson East location!!!! I first want to say this is my third car buying experience with Carmax, and I've been happy every time!!! I was in Tucson for work and live in the Phoenix metro area. I'm in the market for a new vehicle and had some time open after work. The Tucson East location was a mile from my hotel so I decided to cruise over and check out what was on their lot. Jackie was amazing. She helped me identify a car and went with me on the test drive at my request since I don't know the area super well. I ended up loving the car and shipping it to a location near my home. I'm still waiting on the arrival of the vehicle- but just wanted to give a shout out to Jackie who was sweet, amazing, personable in every way and very encouraging of helping me compare and review all options. Go see Jackie at Tucson East Carmax for a great car buying experience!!! read more

I purchased an 2013 Infiniti G37 at Tucson CarMax. Post purchase, I had it inspected at the Infiniti of Tucson I've gotten service from since 2017, with my last G. The Infiniti techs found a laundry list of major issues. Dark AT fluid, cracked drive belts, dirty air filters, dirty cabin filter, head gasket leak, cracked heater hose, 12 years old old spark plugs that the manual says are change by time, which is 10 years, brakes at 3mm, and dark and dirty differential fluid. Total about $3117. CarMax refused to change the dark AT fluid, which called for replacement, by time or mileage, claiming it was not dark. CarMax refused to change the cracked drive belts, claiming they were not cracked, claimed the head gasket was not leaking, and refused to service, denied that the plugs needed replacing, claiming "well, they could have been replaced already", and finally, denied that the differential fluid was dark and dirty, and again, refused to service. So I am left with about $1200-2000 in undone, needed maintenance. CarMax did change the filters, the heater hose, and changed the front brake pads and rotors. Not quite half the work. You decide who you would trust. Infiniti of Tucson has done right by me for nearly 10 years. Calling their technicians liars doesn't sit well with me. At this point, I wouldn't let CarMax service my lawnmower. There's also taking three weeks to get the car shipped from Amarillo to Tucson and drivable by me. CarMax did refund $651 in shipping. CarMax might inspect 125 systems in a world where cars actually have that many systems. They check the oil, put new shit tires on it, and there's your rigorous process. Buyer **cking beware. The one star is for the shipping refund, or it would be zero stars. CarMax is more like The Car Lots. read more

Don't buy from here, bought a car in 2022 and have had issues with the car since I got it and was stuck with a loan I couldn't get rid of till now read more

Bought a car here 2 weeks ago. Really enjoyed the hassle free experience and the transparency of pricing. No going back and forth with annoying dealerships. Had a great experience with Cheri and the manager of the store (I can't remember his name). Not sure what the bad reviews are about, we had a 5 star experience. read more

My 87 year old mother needed a new car. I do not live in Tucson and trusted her with Kane at the Oracle location. This man went above and beyond! He found her a great used car. Thank you Kane for your excellent service and treatment of my mother. read more

I bought a truck in summer of 2024.Two days ago I pulled into a golf course and when I went to stop the truck froze up. I called and had it towed to Carmax. Yesterday I called to see what was wrong with it. The service department told me they don't do transmission work. Since no one has looked at the truck, I do not see how they know it is the transmission. I have an extended warranty. They told me to take it to a Chevrolet Dealer. I have called three times this morning and can't get anyone there to answer the phone. I have left three messages already! Very frustrating !!! read more

I have bought and sold about 4 cars, give or take, with this CarMax location. Every interaction has been simple, straightforward, and resulted in getting exactly the car I wanted, at a fair and reasonable price. As of late, I have one salesperson I work with on everything, Rocky. I first started working with her several years ago and was so impressed with her laid back way and no pressure engagement when selling. CarMax does not negotiate on price, generally, however their pricing is very fair from the start. The last purchase I made was an SUV for my daughter-in-law that I had shipped from a California location. We had looked at a VERY similar car at a smaller "buy here, pay here" type of spot. Their price was several thousand more, requiring the whole "working a deal" aggravation to get it to a reasonable amount, and after reviewing the sales contract, I found about $2,500 in additional fees for things we did NOT request. Those are the types of issues you can confidently know you won't have to deal with working with Rocky at the Oracle Road location of CarMax... and based on past experience, with ANY CarMax location read more

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I love car max because there are no pushy salespeople. You can look at the cars online, set up an appointment, and you don't feel pressured by anyone to make the important decision of purchasing a car. My brother, my sis, and I have purchased our cars from car max in Tucson. We have had a great experience. read more

The Carmax here in Tucson was an interesting experience for me. The standard efficacy of the car buying business thats known, is still present. I was a bit annoyed at the lowballing that they did with our negotiated trade in seeing how it was in excellent mechanical condition - if not better than... However when you come to Carmax do you expect a certain level take it or leave it. Buyers choice... After test driving a 2018 vehicle we were sold on it. Financing was done very quickly through our own bank and the car was quickly prepped for receiving. However I noticed something odd about the front end of the car having stainless steel screws installed in the wheel well by the tires, not standard with the OEM manufacturing processes. To me it was quite evident that the car had received front end damage. I inquired with our sales Tech to certify that the car did not register with front end damage. Our sales person who by the way was a very seasoned individual having his own car business in California for over 20 years reassured us the car had 'not' been registered for front end damage. Uh huh... Upon receiving our vehicle and driving home and over the next two days, we immediately recognized a fault in the crash warning system of the vehicle. We contacted Carmax promptly on Monday morning and notified them having just purchased it on Saturday that it indeed was failing at something based on the error codes we were seeing from the warnings on the dash. It turned out that even though Carmax had prepared the car, they clearly decided either not to do a thorough check over the car, nor decided to make the repair on the necessary components which turned out to be part of the radar system in the front grill. Two days later the car was returned to us and the $1700 bill was literally paid for immediately through our extended warranty. To me it would seem like someone should be held responsible in either the maintenance or marketing of this car before it was on the 'sale lot'. We learned barely two months later the car in fact did have massive damage on the front end as an auto body shop had to pull off the front facia and showed us the amount of bad workmanship (on a previous repair) in that whomever it was, did not use appropriate OEM hardware upon the repairs. Furthermore, we learned Carmax completely failed to do 'basic' car care on our purchase. I now doubt they even changed the oil... I've attached photos of the cabin air filter and intake air filter just to prove how bad Carmax really represented here...I mean, they made zero attempt to look or care for this car ultimately. I'm frankly astonished at their lackluster prep work here. They knowingly did NOT check for electrical failures, mechanical repairs and clearly did NOT even take the courtesy to replace common air filters. I'm ashamed this is how they act. I expected a slip up here or there, but this was a whole new level of neglect. Update as of 31 Dec, 2020. The car mysteriously dumped the FOB's memory on both modules and all four of the TPMS sensors are inoperative. There is a scheduled repair date in the next week, we'll keep you updated how their repairs on this turns out. read more

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We went to CarMax and purchased a vehicle. One of the selling points was the 10 return policy. We were told we could use the car for 10 days and if for any reason we decided against keeping the vehicle we could return it no questions asked. We were also told that we would receive a refund of the deposit of $2000.00 that we had given. We liked the vehicle but returned well within the 10 days because the financing institution we were going with would not finance the vehicle. They let us know that the case was being priced $7000.00 over its value. They alerted us to the fact that we were being overcharged. That is when we decided to return the vehicle. The return was easy but it's been over 6 weeks at this point and we have not received the refund of our deposit. We have spoken to management 3 separate times and are told they are looking into the matter but still no refund. We will continue battling with them to receive the refund but needless to say we will not be dealing with CarMax in the future and we cannot recommend that anyone deal with them. read more

Worst customer experience from any company I've dealt with. Brought my printed CarMax offer in hand to sell my nearly perfect condition Honda Fit. Walked in the showroom. About five sales people on the floor. Every single one of them tried to avoid making eye contact. One sales person even walked away from me when I approached him. Unbelievable. Then to make matters worse. An elderly gentleman in his early 70s walked in the showroom about 5 minutes later. All sales staff nearly jumped on him and immediately asked how they could help him. Makes me think they maybe target older customers they think they can perhaps take advantage of and ignore those who are ready to negotiate. Maybe it was all for the best. Ended up getting a much better quote from Carvana. Zero hassles. I welcome any emails from corporate and will give a full description of the employees working the sales floor today. 11/16/2024 2:30PM. Tucson, AZ. read more

Great experience haven't finished yet but checked in waked around the lot looking at automobiles then Randi came along she is great answered questions helped the process along for sure she is a definite asset to the car max team . Hopefully find something soon also did a trade in hoped for a little not but hey we do have options. I'll update when done. 5star so far! read more

I purchased a Honda Odyssey from them over a year ago. It was the easiest purchase of a vehicle I have ever made. I have had it serviced there on a couple occasions without any issues. They have been very accommodating and helpful. I would highly recommend CarMax to anyone searching for a new vehicle. read more

My wife and I were puzzled by some of the negative reviews regarding CarMax and we are wondering if they apply to a different location??? This CarMax located on N. Oracle Road in Tucson earned not 5-stars but in our opinion, 10 STARS! This is based solely on our experience while selling our 2018 Toyota. First we completed an easy online questionnaire on CarMax.com. We instantly received a generous offer in the form of a return email that instructed us to save the offer code as it was only good for 7-days. The offer almost seemed TOO GOOD but, we decided to proceed anyway. Next, we called this specific CarMax location (on N. Oracle Rd) and Amber answered the phone and made an appointment for us to have the car inspected. The inspection is done to confirm the vehicle matched the details we previously provided online. She was super pleasant and efficient. Amber also reassured us the process shouldn't take more that 30 minutes or so, and she also indicated that "most of the time" the actual offer will match the emailed offer unless they find something significantly different from my online submission. When we arrived, we were pleasantly surprised how fabulous the facility looked. Immediately we noticed our name on an electronic status board with our appointment time clearly indicated. Then we were greeted with a friendly welcome and waited for the inspection to take place. They explained we could sit in the waiting room or browse their showroom, whatever suited us. Just about 25 minutes later, the Lead Business Office Associate, Mike Morrison greeted us with his offer that matched the online offer exactly. I playfully asked if he could do better, and he politely replied they are not permitted to haggle. It was a truly refreshing experience and the total opposite of most traditional car-dealer fiascos. No games...they were fast and efficient and handed us a check for the full amount with zero fees and off to the bank we went. Talk about seamless, wow! If you are considering a used vehicle purchase or simply want to sell one, I can't understand why you would visit the haunting, nightmarish traditional car dealership ever again. read more

My initial experience with the sales process was pretty good. The salesman was responsive, etc. However, AFTER the sale, I learned that my tires were six years old. I bought a 2014 FJ Cruiser, and took it to the local Toyota dealership. Everything was great, except the mechanic told me it's actually unethical to commercially-sell any vehicle with tires that old and/or worn. I called Carmax about replacing my tires, and suddenly my salesman "couldn't do anything" about it. I had to replace all four tires at $1600, which Carmax should've replaced, by default, before they even offered the vehicle for sale. Worse, from a simple customer-service standpoint, since my vehicle had no owners manual, I was promised a $200 allowance to buy one online. I had to buy the manual, and the jacket, piecemeal on eBay, which was only $74, well within the promised limit. Carmax actually refused to pay for the $16 jacket, penny-pinching to the extreme, and I actually had to argue back and forth, over their pitiful cheapness, before they, finally, begrudingly ponied-up the $16. After spending $51,000+, with $27,000 down, I expected a helluva lot better service than that. Sure, their smiling faces are great, when they're waiting to get your money ... but the absolute lack of graciousness (and even ethics) becomes evident really fast when they owe you some money in return. In the end, my FJ Cruiser is great, but that's thanks to Toyota as the manufacturer and the low mileage. If I had it to do it over, in hindsight, I would've shopped from a Toyota dealership directly, as they have higher standards in their customer care. read more

CarMax - A boy and his doggy on the trails ... - Used Car Dealers Near Me - Tucson, Arizona

CARMAX Tucson, you need to do right. My mother bought a car from you two years ago with no loan. She went in to get her emissions test and it failed due to a device carmax installed that allowed you to both track the car and remote shut it down in case of defaulting on the loan she didn't take. You owe her for her failed emissions test, mechanic she had to hire to find your device and the the subsequent re-inspection, and most importantly you owe her for the fact you knew this! DONT PISS OFF THE ELDERLY read more

Traded in my Honda Civic and Carmax was to pay off the remaining balance owed on the car. It's been 6 weeks and they still have not paid off the car!!!! I've had to make another payment on a car I dont even have. Simply put they have no clue what they are doing there and agree with all the other posts that say DON'T BUY THERE. read more

Do NOT buy a car from this place. If nothing else, DO NOT buy the extended warranty because it covers NOTHING. We purchased a car within the last year. The bumper FLEW OFF while we were driving on the freeway. It has been six months now and they still have not fixed it. They have given us NOTHING but the run around and then finally told us we have to go through the dealership even though we purchased the extended warranty and still pay for it each month. If a bumper falls off while you are driving within the first few months after purchasing a car...seems like the dealership (CARMAX) should take care of that. The dealership also will not cover it and told us we have to pay for it first and then we will get reimbursed, which makes no sense. They will be the next bad review. They do not return phone calls and are incompetent. Not helpful at all. read more

CarMax - Immediately after said defective bumper falling off (on freeway). This is extremely unsafe and could have caused an accident. - Used Car Dealers Near Me - Tucson, Arizona

I've never purchased a car here, but I've sold two cars to them. Highly recommend going to them for a free estimate before you trade in a car to the dealership. Our two cars sold for thousands more than we would've received on trade in and also not much less than we would've been able to get had we sold them ourselves. Both of the cars I sold them needed a lot of work both internally and externally. I was shocked how much they offered us. You can schedule an appointment to have them give you a purchase estimate, but I think you can also just walk in. It took less than 30 minutes for them to check out my car and then give me an offer for what they'd buy it for. Once you have an offer, the offer is valid for 7 days, then when you take it in, very seamless process to drop off your car and leave with your check. Took less than an hour for me both times. read more

Very professional clean dealership. Relatively Easy to access. I was greeted like they greet me at five stars hotel using the "Sir", explain things to me did not make me wait a long even though I had no appointment. Took my car all around I was present. Went in five minutes give me a deal. It was the lowest deal I've got all day. However being Carmax Fan personally I was not very upset. So deducted two stars because of my car reduced appraisal (2,900$ below The highest appraisal). Still , I will try to shop at Carnac in the future as they offer extended warranty purchase. When I met all my friends she bought two cars from them and she used a lot for her first course and she was very happy. read more

What can I say about this place... immediately on the way in, an unkept parking lot. Then when you walk in it's low class to say the least, any other descent dealership in town will show you what class is... this was questionable. Trash on the floors, no where decent to sit-dirty plastic chairs. I came in for an appraisal and it was so sketchy. They wanted to take my car out WITHOUT me in the vehicle with them. (It's a very nice vehicle- limited edition, premium) I basically just wanted a quick appraisal- that's it- they notoriously overpay for vehicles so that's my reasoning to come here. Then I told them they could drive it but it would need to stay in the parking lot with me in the vehicle because if any accident happened I couldn't replace my vehicle for at minimum 6 months (if freight shipping was on time). They refused to sign an agreement for any liability damages or bodily injury and said "we're a huge company" - that's the problem, big companies do not accept any responsibility if they destroy your vehicle because handing over keys is considered implied consent. Plus if I took out one of their vehicles I would have to sign paperwork, give them my license, and insurance information. They couldn't do that same for me- Why is this an issue? I was done, exhausted by the way they handled things and quite honestly I'm not sure where their loyalty to this cheap dingy dealership comes from. This dealership is just like the other high interest in-house finance ones out there. Drivetime, carmax, "I'm in a pickle" guy- it's all the same scam. They over pay for used vehicles, they lock you into high interest in-house financing so they get their money back + a ton more. You know why they can't buy new cars? They aren't a dealership, they are a strictly resale company. read more

Take it from someone that used to work here for several years, the place is a rip off. They make low ball appraisal offers on your vehicle, then charge an exorbitant amount on the front lot cars, asking way over what they're worth. Typical margins for profit are well over what is justifiable. They offer "no haggle" pricing which is just a layman's term for "pay our overpriced amount or kick rocks". Half the time, they aren't even properly reconditioned. They're all about pushing those numbers to meet their quota. As for the treatment of associates, forget it. Cattle at the slaughter house are treated better. Do yourself a favor, don't waste your time at this joke of a "dealership". There's plenty of other reputable places to purchase a vehicle, places that actually want your business and price inventory appropriately. Whatever you do, do not get any type of automotive service or maintenance done here. Too many things go wrong with too many mistakes being made where no one is held accountable. Not to mention, the Operations Manager is lacking in integrity and effulgence. Trust her about as far as you can throw her. Carmax also prides themselves on being a Fortune 500 Company with internal training provided for career advancement, as well as their "successful" business model for development. It's all politics here and who you know. I resigned after 6 years, from finally seeing the writing on the wall. read more

Recently made my 2nd purchase with CarMax, different location this time. There was a bit of a communication gap with online sales personnel and company generated text messages. But when I finally drove out 70+ miles, the sales person Jesus H took care of my concerns, questions and keeping to his word throughout the process which took about 15days. There were a few issues and CarMax, Jesus & the local manager did right by me. If buying from CarMax great! But look at the vehicle online, compare to the exact same one when you show up at the lot. Make sure it is how it represented & described on line. If not and you want it, say something. My purchase is a rare find and I wanted this particular vehicle. They made everything right if I saw it wasn't. Thanks Jesus & CarMax Tucson, AZ read more

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Bought my car at car max I would buy it again and by a warranty with the car I've used more than the warranty has cost. Great customer service and no haggle pricing if you need service there always booked but they will send you to a mechanic who honors there warranty. 5 Stars read more

CarMax - Used Car Dealers Near Me - Tucson, Arizona

I still to this day have nightmares about this place and especially when I drive past it. I sometimes wonder how could that have happened. Are businesses so desperate to make a sale that they just take any car and stick it on the lot to sell. If they still do a 120 point inspection ask for a copy and see what you get!! read more

I had a great experience at CarMax. The salesman I worked with (Kane Reid) was very nice, a gentleman and there was absolutely no pressure. I knew what car I wanted after researching for months, and that also really made it easy. I did not need to look all over the lot and get "sold" on a variety of cars, I knew the car I wanted. I also did not want to trade-in my current car, as I want to sell it myself and not be insulted by how little they would offer me for it. I have dealt with used car salesmen, and as a woman, it is not hard to tell when someone is feeding me a line/or pressuring me into something I am unsure about. The agonizing process of buying a car is made pretty smooth and simple at CarMax. Kane walked me through it with ease and candor. That was a pleasant surprise! A note to the reviewers that are complaining about the financing at CarMax. I admit I was not happy they insisted on running their own credit check and offering me their financing at a whopping 8.9%. I got financing through my credit union and that was no problem. However be prepared that you MUST have the financing DONE by your alternate source within 3 days. I had a family emergency and they did allow me a day leeway, but I wouldn't expect that to be a normal thing. Erin in the financing department was very kind, efficient and thorough. Also nice is that they will reimburse you for the cost of an Owner's Manual, if there isn't one in the car when they sell it. That was important to me, as I have never had a car with all the tech features that exist now. I will have to wait and review the service I receive for the car I bought at another time. My car needed a new battery and cables and I must say that took a very long time and expected me to pick it up after calling me that it was FINALLY done at 4:45 on Memorial Day so the clock would start ticking on the 3 day to finance and 7 day to return, and I thought that was really crappy of them. Also very inconvenient that their service is not open on the weekends. This did not leave me with a positive feeling on their service, to say the least, but I still will update, and willing to give them another chance one way or another. At this point in time I give CarMax my highest recommendation. I would buy another car there if I was in the market for a used car. read more

I would never recommend buying a car from Carmax. My daughter bought a Nissan Murano several months ago. The car has been falling apart since she drove away. No lemon law in Arizona, unfortunately!!! Since she drove away, radiator leaked needed replacement, transmission had to be replaced, tires were so bald she had to replace 2 of them, tire rod broken, driver side handle falling off, now needs an Alternator. It has been a nightmare!! She has a special needs child and has been working as a nurse through all this with an VERY unreliable car. I'm disgusted with them. Cannot help after 30 days of purchase. Shame on them!! read more

Do not buy from CarMax, do not purchase their maxcare plan, this people cannot be trusted to care for the customer, they will give you the run around if there is an issue at any time after the purchase, even with their supposed care plan. They will sell you a car with 4 different tires if you don't pay attention! read more

I bought my car at the end of last year. heat wasn't working. Brought it back. They pretended to check it. Mechanics said unable to recreate conditions, that means nothing, and gave it back saying it is working. Kept having problems, but here in AZ it is never that cold so I didn't really bother. Now, my A/C is not working with 110+ degrees. Brought it back, the A/C is leaking and they take no responsibility about that. This company is crap, they claim they care about their customers while they only want to take our money. ABSOLUTELY DO NOT BUY! read more

Very professional and helpful so far. Many cars can be shipped if not close by. The staff are very friendly. read more

I did business with Carmax on Oracle this week. It was a wonderful, painless car trade. They were very prompt on bringing in a car I wanted that was located out of town. They purchased my car which went very smooth. No flim flam games. Very nice people work there. My salesman was exceptionally nice and helpful. Thank you , Kane. Just wanted to say thanks to Carmax and it's great employee's for making my transaction so smoothly . read more

Awesome experience. We traded in a vehicle in order to purchase a new one and they really have us a fair trade-in value. Our sales consultant, Jenn Nigro, was super personable and made the whole process super easy. Would definitely recommend using her if you stop by. read more

CarMax - Used Car Dealers Near Me - Tucson, Arizona

I didn't know too much about CarMax or how they operate differently from other dealers prior to visiting. First and foremost, if you want to test-drive a variety of makes and models, go here. I worked with Michael, and he was nice enough. The salespeople aren't super knowledgeable about the cars though, surely because they have so many. Don't expect them to be able to answer very specific questions. I looked at an Elantra, a Sentra, and a Civic and test drove two of those. I was glad I had the opportunity to check out all those cars, but I would NOT buy a car here. If you're cool paying $3,000 or so MORE than you would anywhere else so you don't have to haggle and play the typical dealership games, then go for it. However, the price difference is most certainly worth the headache and negotiations at a regular dealership. The out-the door price given on the Civic was about $3,000 more than I would have paid for the same car at Chapman had I ultimately chosen a Civic. My understanding is that CarMax deals with people with challenged credit, but even if your credit isn't in good shape, I really do think you can do better pricewise at almost any other dealer. read more

Be real cautious of these people. Get it in writing two times. They say one thing and Do another. Take caution!!!!!! They deserve ZERO stars, but had to at least put one. read more

I recently sold my Toyota Prius to CarMax. Everyone was super pleasant but the service I received from Ally & Rayana was really what earned a review from me. They were super polite, helpful and made the process as easy as possible. The whole process with CarMax was finished in probably less than 45 minutes and the offer was very reasonable. I would definitely recommend CarMax! read more

CarMax - Store Front - Used Car Dealers Near Me - Tucson, Arizona

I had a good experience buying from CarMax here in Tucson. Maurico did a great job and I did not feel pressured at all. I got the vehicle I wanted at a fair price. I bought an in demand Tacoma model that was priced right about where it should have been according to the research I did. All the paperwork and logistics were done well and I was able to get the vehicle quickly and without hassle. I had them assess my old Tacoma but did not sell it to them since I felt it is worth more. I realize they need to make a profit so, fair enough. Again I was not pressured at all and everything was conducted very professionally. read more

Recently we had to quickly find another vehicle because the prius we had was just becoming too expensive to maintain (i.e. hybrid battery). My wife suggested I apply for financing at CarMax, so I did and was approved! I went down there, chose my vehicle, went through all the paperwork, had everything explained to me in such a way that I honestly had no questions when I left there. It was so easy, painless, the staff was friendly and professional and we love our new vehicle! I highly recommend you check out CarMax first before looking anywhere else! Thanks to Mauricio for making it so easy! read more

We recently purchased a vehicle from CarMax and had a great experience. Josh helped my wife without pressuring her at all and was very helpful through the process. They made the paperwork very easy and even registered the vehicle for us. I would highly recommend going to see Josh if you're looking to get a new car! read more

Worst experience ever! Don't go to this place. They say it's a hassle free 30 day return if you don't like the vehicle, let me tell you the last two months have been a pain in the butt for returning a car I bought. somebody on carmax end messed up didn't pay off my car I bought sent me the check instead, so I did what they told me to do which my loan still had a balance they said they would pay off the balance. Nobody did what they said so now I have two car loans which they have the vehicle . The first car that I bought that I did return and now I have fees from my bank people say they're gonna call you back nobody calls you back Almost feel like I'm getting punished for returning the first car. I do feel bad because my car saleswoman was amazing and I know it's not her fault she would totally get a five star review but unfortunately, the experience that I've had with everything else it's been a nightmare. read more

Recently, I bought a car from CarMax Wednesday May 11th and experienced an issue within a couple of hours later that day. I took it in to get checked out and to also ask why a car on their lot is supposedly ready to drive in good condition, but it's actually the complete opposite. The girl in the service department said that we wouldn't place a car on the lot if it has issues. Are appointment setters now mechanics?? That wasn't her place to speak on behalf of something that's not in her field. Does she know every car on the lot and their condition, like mines? They weren't able to see it that day and asked if we could bring it back Monday. So they expect me to just keep driving it the way it is and worsen the problem?! Clearly she was wrong because I brought my car on Friday, May 13th and it's still there as I'm writing this.I put money down on this car and I feel like I'm being treated like I'm just an object and not a person. My car was checked on Monday 16th, and I received a call around 3pm that afternoon telling me that they couldn't find anything and they will try again tomorrow. They drove my car for approximately 10- 15 minutes and somehow came up with an answer. Where's the effort?? I felt like it wasn't taken seriously and there was no effort involved. They need to put themselves in my shoes and they would be equally as frustrated as I am. No one wants to purchase a new car and not be able to drive it. They need to do a much better job with vehicle inspections before selling them which includes test driving them over a good amount of time for any type of sounds or driving issues. I'm not sure who does the inspection, but they need more training before being offered such an important position. Furthermore, waiting at home for a call that doesn't come in until around 5pm. I was told that I need four new tires and an alignment. I was told this yesterday on Tuesday, May 18 and that it's possible that it can take all the way up until Monday, the 23rd. Where are these special tires coming from?? Overall, I'm not a satisfied customer and I'm very unhappy with the service they provide. read more