We sold our parents vehicle at this location. The process was rough - the communication was not…read moreclear as to what documentation to bring or when to bring it. The offer email says one thing, but we ended up needing more documentation and having to make several trips to finalize the transaction. Don't try to sell your vehicle on a weekend, the banks are closed and CarMax doesn't communicate this or work with the lender to accommodate this.

I had a very disappointing experience at the Tucson CarMax location.Before visiting, I received an…read moreonline financing offer for a used Tesla with a $2,000 down payment and around 27% APR. Based on that offer, I went to the dealership expecting a professional process. However, once I arrived, everything completely changed. I was told that because I work as a delivery driver, their financing companies would not approve me and that they would absolutely not sell me the vehicle, no matter what. I even asked if adding a co-owner with strong credit and making a larger down payment would help, but I was told it would make no difference and that they would never approve it.What made the situation worse was the attitude of the staff and especially the manager. Despite my flawless payment history and proof of consistent payments, I felt dismissed, judged, and not treated with basic respect. The manager barely acknowledged us and made us feel like we were not even worth speaking to properly.If the online pre-qualification does not reflect reality, customers should not be encouraged to come in and waste their time. The lack of professionalism and poor customer treatment were extremely disappointing.

Recently visited this dealership because I received a mail lottery ticket, and it stated I won a…read moreprize. When I went to the dealership, they tried using my confirmation code to match the number on the board and said I didn't win and said they also ran out of earbuds to give to people who didn't win. I stated that the serial number determines the prize awarded, but they disagreed, even though it says it on the ad. When I was getting ready to leave, another employee talked to me and confirmed that it is the serial number you need to compare to the board, so no one at this place has the same information theyre sharing to people. Regardless, I made sure to compare the serial number to the board and didn't see a match either for some reason. My question is, What is the point of having the lottery card game and saying you need to match the symbols if it doesn't mean that you're going to win anything? That's false advertising. Additionally, I also called the "winners call" number (since I thought I won something since I had a match across on the lottery ticket) and entered in my confirmation code, and the line confirmed that I won a prize and it's been reserved, but why even have that number and make the person go through all these steps if the dealership says you lose anyway? Your ad is incredibly misleading and if you made tickets for everyone to "win" just so that they could come down to your dealership for a prize that doesn't exist, then that is super lame. If this is how your business operates, I can't imagine what sketchy "promotions" you'll lie to people about in order for them to buy a car. TLDR; business sent out lottery tickets and I got all 6 in a row; called the line and it confirmed I won a prize, went to dealership and they gave me incorrect information and also told me I didn't win anything and they ran out of consolation earbuds.

I attempted to purchase a 2014 BMW from Cactus Auto. I provided a clear checklist for a…read morepre-purchase inspection and a firm out-the-door price. Carl repeatedly promised a detailed breakdown so I could review the math and warranty terms before driving down to the lot. Instead of providing the requested info, I was ghosted for days and then pressured to 'just swing by.' It's clear they were trying to hide the final numbers until I was physically there. If they can't provide a simple itemized breakdown after three days of asking, you have to wonder what else they are hiding about their cars. Zero stars for communication.

Great experience working with Jerry. He found me a great vehicle on short notice and made the…read moreprocess very straightforward. Highly recommend him the next time you are looking for a vehicle. Professional, honest, and a pleasure to work with.

The idea of having to shop for a new car has always been overwhelming. Dealing with pushy salesmen,…read morefinance departments, stressful negotiations... Working with Jerry at Auto Executives made what I thought would be a dreadful process, into an easy and stress free experience. He was extremely knowledgeable and patient with every doubt, worry, and question I had. Unlike most salesman, he cared about getting the car that worked best for me rather then only focusing on his commission. I would recommend no one else but Auto Executives.

I am unable to park my vehicle in the garage and I have big Pack Rat problem. The rats would get…read morein the engine compartment and would poop and urine every where. Needless to say a big mess. Mike made the engine and the wax job look like it just come off the showroom floor. And a fair price. Thanks Mike and Kim. Boomer/Sooner. Larry

Mike does top line work in every type of vehicle. He has done work on my vehicles and watercraft…read morewithout flaw. A repair was needed in the fiberglass and it came out perfectly. Color sanded to ensure match

Chris very helpful in parts today thank you ! Never been…read morehere before , very new , modern , very comfortable customer lounge as expected . Didn't " hang out" , staff friendly . I believe it's connected to Royal Lexus on speedway ? The owner big university of Arizona men's basketball supporter . The grandson played a role a couple years back & owner grandfather was close friends with legendary coach Lute Olson . Very local connections " for what it's worth?"

This place adds thousands in fees on top of the price. If you look closely at their website, pick…read moreout a car they have in stock, then scroll down to the bottom of the page. (they hide it at the bottom in the really small fine print) they add (at a minimum) a $589 dealer documentation fee, $575 Lifetime Warrantied Window Tint and a $975 Advanced Total Surface Protection & Upholstery Sealant. All of this has a huge profit margin for them and is a rip off for the consumer. And it doesn't include all of their dealer add on options they will tack on which can cost thousands of dollars to the already inflated price. Go to Phoenix or even SoCal to buy your Lexus. Don't get ripped off in Tucson.

We've purchased several carts from here. We also have our carts maintained here. Mike is very…read moreknowledgeable and helpful. I can't speak highly enough of this business and the owners!

Great service ! Mike has taken good care of us and our cart. Always prompt and comes out to ck the…read moreproblem!

First time using Surf Thru Express Car Wash. They promoted a free car wash for healthcare workers…read moreon Instagram so I gave them a try. The car wash was quick but did a great job on cleaning my car. Unlike other car washes, I thought it cleaned the exterior gently. The attendant was friendly and offered a free scent for the air vent. Great experience and I would try again.

Something is usually out of service, towels are usually empty and you have to find an employee to…read morerefill them. The wash just doesn't get your car clean anymore. I used to get the ultimate and would pull out with dirt spot still all over my car. Sad because they were the first on the northwest side and now they are not and have been passed up by all that have come after.

why are they only open when the rest of the normies have to be at work? no weekends? guess they…read moredont like money!

Great place to go if you need a part and you don't want to pay full price from a dealer or auto…read morestore. The guys were really helpful and did not treat me poorly because I was a woman. Looking back, buying my part there saved me a few hundred dollars! I have sent a few of my friends and they have also been really happy with the service and the prices. They also offer body work services, painting and some basic repairs. There is no way I will go back to the dealer after finding this place. Thanks Chuck! I will be back!

They have a LOT of dodge Chargers, and the parts fit my Dodge Magnum! Making me type 85 characters…read moreis hit bullshit though. I don't like being told to type more. Fuck you.

I like salvage yards and junk yards or what ever you want to call them. It's a true picker's…read moreparadise. You want them imports?! Yeah they got em. You want them domestics?! Yeah they got em. $1 makes me holler whoop whoop. Ok I'm sorry I get a little excited about working on cars. This place is so cool. They have a nice small area for used tires and they are separated in sizes so that you can pick what you need. The have a small area that has cars for sale. Moderately priced nothing g too crazy. Sometimes people donate cars and the yard will turn around and sell them, these are good quality used cars and they are really nice too. There was one time when I once saw a 1994 honda prelude. I was like oh em gee, but I didn't have 1,500 dollars in my bank account. But I digress. Ok so on today's adventure I was looking for three different vehicles. 1. A 2002 eclipse. 2. A 1997 CRV. 3. And a 2002 honda Accord. I found all of them and I took an inventory of parts that I need and where I can find them. I didn't purchase anything that day but I know that the car I need to pick parts off of is there. The gentleman that work At the front of the counter have a hood inventory of the cars in stock so if you don't feel like taking a little drive you can call and ask. I took several pictures because I noticed that there was none on here. I would highly recommend. Check 'em out. It's a hidden gem in north Tucson.

Precision Toyota -- bought my first car here today. Funny enough, not a Toyota, but a BMW…read more Overall, the experience was great. The GM, Mr. Stewart, was very kind and professional, and the best salesman of all time has to be Ryan Moore. Ask for him if you go there -- incredibly smart, patient, and helpful throughout the entire process. However, if there's any talk about a manager and you hear the name Loui/Louis... run the other direction. A previous manager had already given us a lower number, but once Loui realized the earlier offer , he refused to honor it. Instead of working with us, he let his ego get in the way, walked out of the conversation, and because of that, we didn't buy the car that day. Ironically, we called the next day, explained the situation, and they fixed the price anyway. So Loui, if you're reading this... guess who got the price you said was impossible? Moral of the story: Precision Toyota = great. Mr. Stewart = great. Ryan Moore = the GOAT. Loui = no bueno

Gene ( finance) is wonderful! He's organized, explains everything in a thoroughly and patient way…read more He's also fun-loving & made me feel comfortable. He's very friendly & professional. Kristen has a heart of gold. She resolved 3 issues I encountered after purchasing my pre-owned car, all to my complete satisfaction! I had to escalate my issues to the General Manager & she represented him well. David M., the Sales Manager, ignored several messages I left and we rubbed one another the wrong way. He was arrogant and extremely impatient with me. I would NEVER purchase a car from Precision Toyota again, mainly bc of David's abrupt nature. Izzy (sales) was not available when I made an appointment w/him, nor did he notify me that he wouldn't be in that day. Very frustrating & poor use of my time! Lastly, the stability of the car was an issue, but Toyota did fix the problem. Just (again) a poor use of my time! I was at the dealership at least 5 times! Ridiculous!