I highly recommend Jackie at the Tucson East location!!!! I first want to say this is my third car…read morebuying experience with Carmax, and I've been happy every time!!! I was in Tucson for work and live in the Phoenix metro area. I'm in the market for a new vehicle and had some time open after work. The Tucson East location was a mile from my hotel so I decided to cruise over and check out what was on their lot. Jackie was amazing. She helped me identify a car and went with me on the test drive at my request since I don't know the area super well. I ended up loving the car and shipping it to a location near my home. I'm still waiting on the arrival of the vehicle- but just wanted to give a shout out to Jackie who was sweet, amazing, personable in every way and very encouraging of helping me compare and review all options. Go see Jackie at Tucson East Carmax for a great car buying experience!!!

I purchased an 2013 Infiniti G37 at Tucson CarMax. Post purchase, I had it inspected at the…read moreInfiniti of Tucson I've gotten service from since 2017, with my last G. The Infiniti techs found a laundry list of major issues. Dark AT fluid, cracked drive belts, dirty air filters, dirty cabin filter, head gasket leak, cracked heater hose, 12 years old old spark plugs that the manual says are change by time, which is 10 years, brakes at 3mm, and dark and dirty differential fluid. Total about $3117. CarMax refused to change the dark AT fluid, which called for replacement, by time or mileage, claiming it was not dark. CarMax refused to change the cracked drive belts, claiming they were not cracked, claimed the head gasket was not leaking, and refused to service, denied that the plugs needed replacing, claiming "well, they could have been replaced already", and finally, denied that the differential fluid was dark and dirty, and again, refused to service. So I am left with about $1200-2000 in undone, needed maintenance. CarMax did change the filters, the heater hose, and changed the front brake pads and rotors. Not quite half the work. You decide who you would trust. Infiniti of Tucson has done right by me for nearly 10 years. Calling their technicians liars doesn't sit well with me. At this point, I wouldn't let CarMax service my lawnmower. There's also taking three weeks to get the car shipped from Amarillo to Tucson and drivable by me. CarMax did refund $651 in shipping. CarMax might inspect 125 systems in a world where cars actually have that many systems. They check the oil, put new shit tires on it, and there's your rigorous process. Buyer **cking beware. The one star is for the shipping refund, or it would be zero stars. CarMax is more like The Car Lots.

IF YOURE INTERESTED IN THE WHITE 2015 SUBARU BRZ Limited, read this IMMEDIATELY! I was interested…read morein this car despite it being over priced (without a trade in vehicle it's almost $17k....and that's just the retail....without the lo Jack and dealer fees) I ended up getting a better deal on the same car in better condition (like $4.5k less then what they are asking here). this car is a RUST BELT CAR. It spent most of its life in Illinois/Indiana.....harsh winters and road salt and after investigating it looks like it wasn't well protected from the road salt. For a minute they didn't have pictures up on cactus auto of the vehicle, so after researching the VIN I found some auction photos from 20k miles ago. Let's just say those pictures opened my eyes to a lot of things about this vehicle that could be problematic if not addressed immediately The new pictures on cactus auto look "better" but The engine bay scared me away from purchasing this vehicle from cactus. When you go to look at this car, pop open the hood, don't be distracted by the tacky red painted components and look at everything that is metal. look at bolts holding the serpentine pulleys system. Look at the metal tube holding the dipstick. One thing I can see just from pictures is that The bolts are all still corroded. Even still in the "clean engine bay" photos, they have not been replaced. Replacing these corroded/rusted bolts is going to be a mechanics nightmare, if they snap while replacing pulleys, it's a serious problem for the mechanic. You see if this corrosion or rust has already started to make its way into the crankshaft, this vehicle is going to need to have its motor rebuilt in less than a year. Say the bolt on the harmonic damper randomly snaps...you're looking at Component Separation. In extreme cases, a failed bolt can allow the entire harmonic balancer to fall off while driving. This immediately stops the alternator, water pump, and power steering, often leading to rapid engine overheating. If you're interested in this car, and you're okay with the overpriced sticker on this vehicle, have cactus auto replace every corroded component in the engine bay. If they have integrity, they will do it. I think then they could possibly list it for almost $17k and it be a fair price after the corrosion is addressed. Also look at the frame, if rust is present visually without looking hard, there is forsure rust hidden deep within this cars structure. The 3 stars are only for Heather and her transparency that the vehicle was still in transit when I was inquiring about it and wanted pictures. She was professional. Hopefully they fix this and don't try to sell this potential Corroded nightmare to an unsuspecting buyer. Hope this helps look up the vin, read the CARFAX. you'll see, they replaced the serpentine belt since but the bolts have not been replaced.

I had been looking at this vehicle for a very long time until I had saved enough to finally…read morepurchase. The distance to the dealership is 6 hours away and explain that I do not need financing and want to see the final numbers before I travel there but willing to put down money to hold the car ONE DAY; That took them forever and guess why... They added $2200 to the price from the day prior. Added a doc fee of $699 and then lied about getting a refund on my the amount of tax they were going to collect This place is SHADY ASF!!! I WOULD BE EMBARRASSED AND ASHAMED TO WORK THERE!!

Great experience working with Jerry. He found me a great vehicle on short notice and made the…read moreprocess very straightforward. Highly recommend him the next time you are looking for a vehicle. Professional, honest, and a pleasure to work with.

The idea of having to shop for a new car has always been overwhelming. Dealing with pushy salesmen,…read morefinance departments, stressful negotiations... Working with Jerry at Auto Executives made what I thought would be a dreadful process, into an easy and stress free experience. He was extremely knowledgeable and patient with every doubt, worry, and question I had. Unlike most salesman, he cared about getting the car that worked best for me rather then only focusing on his commission. I would recommend no one else but Auto Executives.

Mike does top line work in every type of vehicle. He has done work on my vehicles and watercraft…read morewithout flaw. A repair was needed in the fiberglass and it came out perfectly. Color sanded to ensure match

Best Customer service!! Always friendly, always professional! Always do an exceptional job! 120%…read morerecommend!!!!

Chris very helpful in parts today thank you ! Never been…read morehere before , very new , modern , very comfortable customer lounge as expected . Didn't " hang out" , staff friendly . I believe it's connected to Royal Lexus on speedway ? The owner big university of Arizona men's basketball supporter . The grandson played a role a couple years back & owner grandfather was close friends with legendary coach Lute Olson . Very local connections " for what it's worth?"

This place adds thousands in fees on top of the price. If you look closely at their website, pick…read moreout a car they have in stock, then scroll down to the bottom of the page. (they hide it at the bottom in the really small fine print) they add (at a minimum) a $589 dealer documentation fee, $575 Lifetime Warrantied Window Tint and a $975 Advanced Total Surface Protection & Upholstery Sealant. All of this has a huge profit margin for them and is a rip off for the consumer. And it doesn't include all of their dealer add on options they will tack on which can cost thousands of dollars to the already inflated price. Go to Phoenix or even SoCal to buy your Lexus. Don't get ripped off in Tucson.

My cart had no power. Friends diagnosed the problem as a solenoid. The cart was picked up…read morepromptly and returned within 24 hours. The tow/run switch had been toggled. No charge of course. Lube and service and the cart is perfect. I couldn't be happier with this company.

We've purchased several carts from here. We also have our carts maintained here. Mike is very…read moreknowledgeable and helpful. I can't speak highly enough of this business and the owners!

First time using Surf Thru Express Car Wash. They promoted a free car wash for healthcare workers…read moreon Instagram so I gave them a try. The car wash was quick but did a great job on cleaning my car. Unlike other car washes, I thought it cleaned the exterior gently. The attendant was friendly and offered a free scent for the air vent. Great experience and I would try again.

The vaccums hardly ever work and the air hoses are never there to blow your car out. The only plus…read moreis the complimentary wash clothes.

why are they only open when the rest of the normies have to be at work? no weekends? guess they…read moredont like money!

Great place to go if you need a part and you don't want to pay full price from a dealer or auto…read morestore. The guys were really helpful and did not treat me poorly because I was a woman. Looking back, buying my part there saved me a few hundred dollars! I have sent a few of my friends and they have also been really happy with the service and the prices. They also offer body work services, painting and some basic repairs. There is no way I will go back to the dealer after finding this place. Thanks Chuck! I will be back!

They have a LOT of dodge Chargers, and the parts fit my Dodge Magnum! Making me type 85 characters…read moreis hit bullshit though. I don't like being told to type more. Fuck you.

I like salvage yards and junk yards or what ever you want to call them. It's a true picker's…read moreparadise. You want them imports?! Yeah they got em. You want them domestics?! Yeah they got em. $1 makes me holler whoop whoop. Ok I'm sorry I get a little excited about working on cars. This place is so cool. They have a nice small area for used tires and they are separated in sizes so that you can pick what you need. The have a small area that has cars for sale. Moderately priced nothing g too crazy. Sometimes people donate cars and the yard will turn around and sell them, these are good quality used cars and they are really nice too. There was one time when I once saw a 1994 honda prelude. I was like oh em gee, but I didn't have 1,500 dollars in my bank account. But I digress. Ok so on today's adventure I was looking for three different vehicles. 1. A 2002 eclipse. 2. A 1997 CRV. 3. And a 2002 honda Accord. I found all of them and I took an inventory of parts that I need and where I can find them. I didn't purchase anything that day but I know that the car I need to pick parts off of is there. The gentleman that work At the front of the counter have a hood inventory of the cars in stock so if you don't feel like taking a little drive you can call and ask. I took several pictures because I noticed that there was none on here. I would highly recommend. Check 'em out. It's a hidden gem in north Tucson.

Precision Toyota -- bought my first car here today. Funny enough, not a Toyota, but a BMW…read more Overall, the experience was great. The GM, Mr. Stewart, was very kind and professional, and the best salesman of all time has to be Ryan Moore. Ask for him if you go there -- incredibly smart, patient, and helpful throughout the entire process. However, if there's any talk about a manager and you hear the name Loui/Louis... run the other direction. A previous manager had already given us a lower number, but once Loui realized the earlier offer , he refused to honor it. Instead of working with us, he let his ego get in the way, walked out of the conversation, and because of that, we didn't buy the car that day. Ironically, we called the next day, explained the situation, and they fixed the price anyway. So Loui, if you're reading this... guess who got the price you said was impossible? Moral of the story: Precision Toyota = great. Mr. Stewart = great. Ryan Moore = the GOAT. Loui = no bueno

This review is about the service department…read more I own a Toyota Camry and received a notice about a recall of the airbag sensors. I called and spoke to someone who said that they would need to order the parts. A few days later I was notified that the parts had arrived. I called and made an appointment using their after-hours automated service, but when I arrived a few days later at the appointed hour, they had no record of my appointment and said they would be too busy that day to handle it. I don't know why my appointment didn't get registered, but anyway I made a new appointment. I brought my car in the second time and they took care of it. They told me it would take four hours, but it ended up taking about six.