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    Big O Tire Stores

    3.9 (40 reviews)

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    Time i called yesterday 10/22/24
    Yenoid S.

    Poor staffing, called yesterday 10/22/24 around noon, made an appointment for the next day at 9am So i get there, right before 9am I had my 5 year old daughter with me so i ask whats the ETA, they said "theres one vehicle in front of you so give it 30 min to an hour do you want to wait?" I could've waited there, (glad i didnt) so i told them no, so I walk with my daughter somewhere close to kill time. Went to iHop & had breakfast there We took our sweet time, since i was in no rush, (they said the'd call or text when the vehicle is ready) After about an hour or so, I noticed they still hadnt called. Either way, we started our way back to the shop, my daughter had to use the restroom so we stopped at taco bell, then we went to walgreens to kill more time. Then, we make it back to the shop nearly 2 hours later and i find my SUV exactly where i had parked it. On top of that, I noticed they were working on a different car, it wasn't the car that was in front of me when I left!!! Smh!!! Then I ask this lady at the front desk if my vehicle is ready and she went to find out. Turns out it hadn't even been looked at yet. So they pull it in and i ask this gentleman who i believe is the manager, older male, grey hair. Anyway, he said it can take up to an hour. At this point, I was not only disappointed, but pissed off because I had my daughter with me and they WASTED MY TIME!!!! He offered me $20 off for the inconvenience but I told him I appreciate the offer but we are talking about time here. So i decided to just take my vehicle and leave. This was my very first time at this location/any Big O Tire store and boy was it a huge disappointed. Not only that, the "manager" asked if I knew who I checked in with, then the guy came out to speak to me and made bunch or BS excuses. He even had the audacity to say I was a walk-in. That's when I raised my voice and said I HAD AN APPOINTMENT SIR!!! A 9am APPOINTMENT and its almost 11am and now you're telling me I have to wait till noon or maybe longer!!! Shame on them, never returning!!! Im sure I'm not the first disappointed customer and wont be the last. Dont go there people they suck!!!!

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    4 months ago

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    1 month ago

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    6 months ago

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    6 months ago

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    9 months ago

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    10 months ago

    Service is efficient and staff is kind. I always go here for oil changes and never feel I am oversold to or scammed. Would recommend!

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    2 years ago

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    2 years ago

    Such wonderful and kind staff. Got my flat fixed quickly and free of charge!! Would recommend a 1000%

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    1 year ago

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    3 years ago

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    3 years ago

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    3 years ago

    Rosie is awesome. Don't go anywhere else for tires. Great service and pricing. They did a great job fast and easy.

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    3 years ago

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    3 years ago

    Great service. I've been going here for a while. 100% satisfied. My friends go here too & they are happy too

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    7 years ago

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    Review Highlights - Big O Tire Stores

    The managers at this Big O (Butch and Rosie) were beyond pleasant about the change of plans.

    Mentioned in 3 reviews

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    Discount Tire

    Discount Tire

    (197 reviews)

    Palo Verde

    Long story, if you can take it. I have been buying tires…read morefrom Discount Tires ever since I discovered them in Tucson. Since then, I have bought from Discount Tires in at least three cities, since I travel too much. A total of well over 50 tires, on over a dozen cars by actual count. All B.F. Goodrich KO tires, since I live on a dirt road, and need the extra protections on the sidewalls. Any time I have bought a car, I have gone straight to Discount Tires to put on a new set. Expensive, but if you've ever changed a tire on a dirt road in southern Arizona in the summer, you will understand. Discount Tires offers a pretty good guarantee, which I have used more than once. Good stuff. At least until yesterday, when I ran into a brick wall at the store where I have bought the most tires. I got a slow leak in one of my front tires, so I took my Subaru in to my favorite store to get it repaired. They advertise that they will fix flats whether you bought it from them, or not. Slam dunk, since I actually bought the tire from them anyway, right? Wrong. Alex went on out to my car when I brought it in at the appointed time, and looked at all the tires on my car, and reported that he could not fix the flat on my front tire, because one of the rear tires is 11 years old. Huh? What does that have to do with the front tire, I asked? Well, it turns out that company policy, according to Discount Tires, is that they will not work on a car that has an old tire. Not work on the tire, the whole car. Doesn't matter if they sold the tire in question, all the tires on the car, or none of them. Company policy. I whined that I had been a great Discount Tires customer for decades, always bought the high-dollar tires, blah blah. No dice. He hands me back the keys, shows me the door. Now, you may ask why I have such an old tire on my car to begin with. Well, the tread is not only not worn out, but it matches perfectly the wear on the rest of the tires on the car. If you have ever owned a Subaru, you know what this means. If your tires are mismatched in the tread, you will toast your transmission eventually. Really. Ask friends who drive Subarus. So, if I replaced the old tire, I would have to buy four BFG tires, for well over a thousand bucks. Rather not, if I don't have to. The old tire has about half the tread, has no cracks, has been watched carefully over the years, but its old. End of story. No more Discount Tires for me. I don't believe in dealing with businesses that have secret rules to screw you out of your money. As they say, your mileage may vary. Good luck. Miller McPherson Tucson

    had a great experience with the team at Discount Tire on Speedway and Dodge in Tucson. I needed my…read moretire replaced and the staff was incredibly helpful, informative, and reliable throughout the entire process. They made everything easy and kept me updated, which I really appreciated. Ramon especially stood out with his customer service, he was kind, funny, and made the whole experience much more comfortable. I'm sometimes hesitant about going to mechanic shops, but this location has such a positive and welcoming atmosphere, even when they're busy. I would definitely recommend this Discount Tire location and their team to anyone who needs tire service!

    Big O Tire Stores - tires - Updated May 2026

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