Royal Kia yet again delivers an impeccable service. Dave Loper was our service advisor & he never falls short of being professional, efficient & honest. We took our vehicle in for service as it was leaking they right away were able to find the issue & resolved it at the same appointment!! We highly recommend Royal Kia for your their superb professionalism & top notch services!!! Thank you again!! read more

We live in Benson. 45 miles from Royal Kia. Our 2016 Kia Soul had problems so we had it towed. Made an appointment for the next day and everything was handled over the phone. Desiree was our service agent and was so very helpful. We had to leave the car over the weekend but they got it working in 2 days. We are very thankful for the outstanding service and communication. Of course it is a dealership and it was expensive but I want my wife's car in top notch condition. Thank you. read more

Royal Kia Tucson - My wife's tattoo after her cancer surgery - Car Dealers Near Me - Tucson, Arizona

Friendly and attentive service people and a comfortable waiting room with TV and snacks make your auto maintenance go fast. They also provide a free car wash! read more

From the moment I called, to the moment I walked through the door I certainly felt valued as a customer. Even though I was a little flaky, Jesus never faltered on his patience and especially on his communication. I would certainly recommend Royal Kia. They don't play games with pricing and wasting your time. Rather they're upfront and you pretty much know what's happening. Come here the next time you shop for a car... By the way, everyone that I ran into hear from the manager to all the sales people were friendly, polite, professional, and welcoming. read more

Royal Kia Tucson - My new hybrid - Car Dealers Near Me - Tucson, Arizona

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Jennifer was great and was in touch with me regularly about the process. Very pleased with the service and Jennifer

Our salesman Rick Cox was knowledgeable and helpful. He found the car I wanted. Thank you

Will (William) Ploetz is 10/10! Made the car buying process so easy and seamless. He was super easy to work with and very friendly. Walked us through the whole process and helped answer all of our questions. He's very approachable and if you need someone you can trust who's relatable, he's your guy! read more

We purchased and traded in a vehicle at Royal Kia Tucson (last night) and I couldn't be happier with the service, transparency and follow up. They were honest and forth coming with a very good price listed on their website (lower than what was marked on the vehicle). They do better than Car Max on trade offers. AND they were able to match the APR we were quoted from USAA. While all car buying experiences take time not all are pleasant. We worked with a newer salesman who was assisted by a more senior salesman and both were honest, checked things we asked, and made it relatively painless. Would definitely recommend Rick or Zac at Royal Kia for a great experience. read more

Just wanted to give a huge shoutout to Big Ray! He made the process of buying a car easy, fast, and fun. Normally it's stressful to think about going to a dealership but I recommend him to anyone looking for a new vehicle with a fast and seamless process! read more

KIA is not the place!! Go elsewhere. They sold me a truck with engine light cylinder 3 misfire. They have taken my truck in 2 times for weeks at a time and have failed to repair the misfire claiming they sent out their cars to BUICK. I did not buy with BUICK I BOUGHT it at KIA. THEY LIE about everything when their trying to get you to. sign. I have a WE OWE Form signed by KIA which they will not honor. Everytime they take truck into repair they break something and KIA refuses all responsibility. Save yourself alot of grief..DO NOT PURCHASE FROM THEM. If they screw you over REPORT them to BBB and AZ Attorney Generals Office for deceptive sales practices and Misrepresentation, ADOT for violations and FTC ... read more

Dave Loper as usual was the absolute best. I am so blessed to have him as my Service Advisor! Thank you! The Service waiting area is clean, pleasant and they have the Best Pop Corn! Really nice place to wait and super friendly people! read more

A+ review from a nobody out of California.. Very rare do I compliment a car dealership... but I want EVERYONE to know this Kia dealership is for real. I am genuinely still in shock at how well my wife and I were taken care of by Royal Kia in Arizona--especially after dealing with several dealerships here in California. I went in ready to fight the heavyweight champ of the world to get the best deal possible for my family, and instead I found something rare: honesty, transparency, and real human decency. Ethan Blake and Ethan Charlwood made us feel like family from start to finish. They were kind, straightforward, and completely upfront--no games, no hidden punches, no surprises. I had studied and prepared myself with all the buying skills needed, but after finding this goldmine of a Kia dealership, I realized I had nothing to worry about. These two are the kind of professionals I hope become General Managers one day, because every sales team could learn from how they treat people. The respect, honesty, and care they showed us is something you don't come across often these days. I can't say enough about how well we were treated. I truly consider these guys friends and family now. Thank you, Royal Kia, and thank you Ethan Blake and Ethan Charlwood for such an incredible buying experience. This is one we will never forget. read more

Royal Kia Tucson - Car Dealers Near Me - Tucson, Arizona

I worked with Ray and he was very courteous while finding out what we wanted. He was very efficient in going over everything and gave us the best deal possible. read more

Do not go here. Pressure sales, even though you are showed a video that says otherwise. they ran my credit even though I told them I already had a preapproved loan. I told then I needed a day or 2 to think about it after the three of them (the way I see it) cornered me and went on the offensive. They had roses at the table for me. WTH is that stuff. The only thing I could think was, these are for you, thanks for bending over. I apologize for that comment but that is exactly how I felt. Then they sold the vehicle without even checking with me. Horrible ! read more

Recently purchased a new car... I initially came in just to test drive, was given many options & our salesperson Nicole spent hours with me answering all of my questions. When we returned the process was as smooth as car buying can be - which isn't really that smooth haha. After hours of buying my new car, there were issues with paperwork with MVD - but eventually we got it taken care of. Only downside, there were quite a few specs I wish had been explained or shown to us - I didn't even think to ask about them assuming things like a lift gate came standard on SUV's nowadays. This information would've swayed me to a different trim/model - but regardless I love my new Kia Sorento. read more

NEVER have I witnessed a more feckless, purposeless and imprudent minded dealership in America. Recommend: Not a chance. I stopped by on November 21st and met with Ms. Wendy Torres. Shook her hand, looked her in her eyes and explained what I wanted to purchase containing specifics, exchanged numbers and she promised to get back with me. I told her money was not a worry... just had a specific set of models I was interested in. 15 days later, nothing. Another week goes by and I call the dealership to see if she's okay, no response. Asked to speak to a Manager, no one would take a call. Left my name and number; to this day, 9 Jan 2025, not ONE person from Royal Kia returned a single phone call. Your choice, your loss. Remarkable failure... read more

Luis at Royal KIA is hands down the best car salesman I've ever worked with. He worked absolute magic to get me into the car I fell in love with, and he made the entire process seamless from start to finish. It never once felt like the typical stressful dealership experience--Luis went above and beyond to make sure I felt comfortable, informed, and confident every step of the way. I've never left a dealership feeling so happy and secure in my purchase. Luis truly earned my trust, and because of his professionalism, dedication, and genuine care for his customers, he's earned me as a lifelong customer. If you're shopping for a car, ask for Luis--you won't regret it! read more

We recently leased a new Kia from Royal. We were able to trade a Buick (w AC issue) we bought 9 years ago from Royal Buick. The sales rep, Will, was very straightforward and accommodating throughout the buying process. I was lowballed on my trade and told I HAD to purchase the dealer $2000 add ons from Jim Click so we returned to Royal and Will helped us make a "deal". read more

I'm almost 73 years old and have bought numerous cars and my experience of buying my new KIA from Keith at Tucson's Royal KIA is far and away the lest experience I've had doing so. Their no nonsense no commission approach was so easy, no pressure and patient approach( I hadn't bought a new car in 16 years and there was a lot different) made it an actual pleasure. I am happy with which model ( K4) I got , and didn't even look at the other type of car I considered because this dealership is so so much better. read more

I am owed a $250 deposit on a car I didn't buy months ago. I am still waiting for my deposit. The numbers seem to have been changing constantly pending my desire to trade in my 2020 Toyota Prius Prime with under $30,000 miles. The salesman was aware I was reluctant to take a financial beating on my trade-in and therefore the numbers were changing. The sales price was only slightly lower than the manufacturer's price and they even wanted to charge $200 for keys as if that were something extra they added just to jack up the price. Women be aware! I hardly doubt that this would ever have happened to a male customer. This dealership obviously views women as bait and easy prey. read more

Jesus was wonderful! He answered all my questions and was so very kind. I'm so happy with my new Kia Sportage! Thank you read more

Recently purchased a car and had the pleasure of working with Abdul. Abdul was weldoming and listened to my needs. No pressure, honest advice, and sincere desire to help making the process smooth and stress free! read more

Over the years I have purchased several cars with Royal Kia. Then I leased a Kia Sportage and bought it. They have always treated me a single woman now a senior with respect and integrity. Now several of my family members are Kia owners - good news travels! The best ever! read more

Ray was super patient and very communicative! Glad to have gotten a new car with him and the process went very smoothly

We took our daughter down to Royal Kia after speaking with Ethan the night before. Upon our arrival I was greeted by Ethan who was professional and courteous, he assigned us with Ray Lowe to take care of our daughter's vehicle needs. In all of my years and experiences with car salesman this young man was the most sincere, friendly and most of knowledgeable of his product I have ever dealt with. I never had an opportunity to even ask a question because Ray explained everything in great detail regarding the KIA product. The whole car shopping experience was fantastic and my daughter walked out of the dealership with a brand new KIA. Ethan and his team were the most organized and professional staff that I have ever dealt with. Thank you Royal KIA read more

service person Eddie was ver professional, and patient, this is the 2 car I bought from royal kia.

First experiences with them was back in 2018 when I got a new Soul. Their waiting area was nice, but they have improved it further since then with quite nice seats (only wish they had a few recliners for naps/back issues. Their culture, as I remember it, was one of positive energy, attentiveness (not just to customer "kissassery" but to the processes like getting the paperwork right, back checking TSB and recall info each time you get even a simple service done. Now, I used to be a mechanic, and as a former mechanic, here is my take on the service department in three crucial areas: 1. Upsell. I used to work for Quebeceaux GM and Quebeceaux, Mitsubishi, and (yeas ago, but if the news recently has been any indication then it sounds like Quebedeaux's dealerships have only slithered even further into unethical up-selling and your average stealership high pressure sales/service) and I have yet to even be told about some convoluted "recommended service - of any system, let alone one that a blind mouse could see is 100%. You know, like those service shops that come at you with a 6-month quote for 15 different fluid changes, inspections, and maintenance predictions? Yeah, they don't pull that crap at Royal. Not with my Soul back then, and not with my 2024 Niro EX Premium now. 2. No fake smiles or awkward pandering vibes. While, I am sure, there may be a degree of behavioral modification to oblige the professional culture/vibes Royal management/corporate is going for... It doesn't FEEL A the same as most places. I am not trying to say it is some polar opposite utopia ... Just... That it feels like the same culture being used towards CUSTOMERS is being applied to their sales and service people. Like... They are obviously expected to be professional and courteous... But I don't feel the awkward, over the top synthetic pleasantries from anyone there. You know... That.... 'Held at gunpoint' kind of customer service. That, robotic smile insincerity stuff. Maybe that is just my ADhD/Spectrum brain-stuff making me more sensitive to those "can't quite put my finger on it" voodoo vibes in the social atmosphere. Anyway, I like the environment there and feel comfortable being away from the safety and sanity of my house when at Royal Kia - seriously... I am not big on going places because society is unhinged and uneducated as hell these days. 3. No comebacks. Not just for service-related SNAFUs, but for those sloppy things other places do. Take for example, my parents have a RIDICULOUSLY expensive PHEV from some Mazda dealership on the east side of Tucson. It recently had a warranty service done for a CEL. All that was pretty routine and no big deal, just a random fluke issue that was completely minor and written off in the end as likely caused by a minor computer bug, since all testing of the car proved everything was running properly. Anyway... With that said, you would think that it would mostly be diagnostic, OBDii connector and test driving type stuff, right? Hardly any reason for anyone to get greasy, grimy, sticky-targum muck all over the hood or something, right? And ... Surely... With the chill diagnostic circumstances, surely they would not have been rushed or hectic enough to have those at excuses for NOT wiping their gunk off the paint/plastic, yeah? No. I was about to ceramic coat it for my parents last week and I had to reschedule because it took me an extra HOUR just for the washing/detailing stuff I had to do - ON A STILL NEW, HIGH END MAZDA LUXURY PHEV SUV! With that said, I have NEVER had anything but a freshly washed, gunk free vehicle returned to me. And, on this one in particular, I KNOW they treat vehicles with respect to cleanliness - since I have custom cream white and greystone leather seat covers. No way in heck some greasy fingered mechanic is getting in my car without leaving grimy evidence on THAT kind of material. So, maybe they use a service valet to move the cars? I dunno, but whatever they do, they respect your vehicle - even in the secret lair of the mechanics. Overall, me likey. read more

At 1st it didn't start off so well, but after speaking with Kevin the Sales Manager and doing some negotiating and making me feel more welcomed and comfortable with the deal on the table! I decided to the pull the trigger. Royal Kia even drove the car up from Tucson to Phoenix for me! I would like to "Thank everyone" who was involved in making this happen today. I highly recommend anyone looking for a car to reach out to Royal Kia... read more

We've owned 2 Kia's. First in 2007 and second from 2016 purchased from this location. They burn oil like nobody's business. Warranty forever is a farce. read more

I've shopped here several times and they're very consistent. Decent prices, good trade-in values, and helpful and knowledgeable sales staff. And they're pet friendly, so I can stop if a car catches my eye when I have my dogs, which I'm often out with my dogs. I've only found one other dealer that will give more for a trade, but you're paying way more than their car is worth, so the deals at Royal win out. read more

Matty is the absolute best!!! He's super nice and his service is awesome! Go see him!

This service department is the absolute worst. My wife came in here after hearing strange engine noises and asked someone to look at it. The service manager drove our 2016 Kia Sorento around the block, came back and said it was fine and he would have no issue putting his wife and child in it. Two days later the the engine seized due to a recall issue that was never fixed. We bought this car used from them at 74k miles and at 86k miles the motor failed. They told Kia mailed us recall messages that we never received but we brought the car there for service multiple times and they never addressed it. Worst was that they said the second owner does not get the 10 year/100k mile warranty. We paid out of pocket for a new engine, $5500 to be exact. Eddie is a snake oil advisor or totally incompetent. Shady business practices to sell subpar vehicles. I recommend doing business elsewhere. read more

Royal Kia Tucson - Engine replacement receipt - Car Dealers Near Me - Tucson, Arizona

We have always had excellent care at KIA. We recently had an experience where we needed to ask some questions. They were answered promptly and with positive results. read more

I already wrote a great review regarding the purchase of my Sorento from Royal Kia of Tucson, specifically the sales consultant, Keith Jones but this needs to be added to that. We made the purchase over a month ago and because of new Sorento software, possibly the new iPhone software and our own ineptitude we couldn't get the iPhone to pair with the Sorento. My wife and I tried everything we could think of but couldn't get it done. We called Keith who was more than happy to assist us, even though the sale is long past. My wife took the car to Keith and he worked at it for about a half hour until he finally got things set up. It wasn't easy for him and this service didn't make any money for him. Keith didn't care about that, he just wanted to help us. He eventually solved the problem. Tomorrow we leave on a 19-day drive which would have been miserable if our iPhone wasn't paired. Keith got it paired and saved our trip. He's the kind of guy who believes in service after the sale. We highly recommend seeing him if you're in the market for a new Kia Sorento. read more

Never had such a wonderful experience with a dealership before. Just got in a car accident and was dreading the process of getting another vehicle. Ray took one of the worst times in my life and made it an easy, non stressful experience. Much appreciation for Ray and this dealership! If you're looking for a car, go see Ray and let all your worries go! read more

I have reached out to Royal twice in the past week in an attempt to get some numbers on a new Kia Carnival. Took 3 days for the first response and then nothing of either inquiry. Royal must have so much business that they do not see the need to get back with customers to make a sale. read more

Polite, professional and respectful of time. No pressure sales made our experience very enjoyable

I love my New KIA Sportage. Thank you Isis Brown for helping me get a great deal on the vehicle I wanted. No sales pressure and smooth delivery. read more

I would avoid this dealership. We bought a slightly used Sportage from Royal Kia on Saturday, May 24. We agreed on a price for the vehicle we were trading in, gave them a cash deposit, and financed the rest. The car had a heavy odor of cigar smoke so it was agreed to send it to a detailer who could mitigate the smoke through an ozone treatment. We were told we would have the car on Thursday as it would't go in until after the holiday weekend. It wasn't "should have" or "probably will have" so we were counting on getting it on Thursday and arranged the insurance accordingly. When we didn't hear anything on Thursday, we called and were told that it wasn't ready and that they couldn't tell us when it would be ready. Note: we called them, they did not reach out to us. It's now Friday and we called again (again they didn't reach out to us) asking to speak to the sales manager who wasn't available. We were told we would get a call back. What we got instead was a text from the sales person saying that the detailer needed to keep the car over the weekend. We called the detailer directly and confirmed this. Royal Kia will have had our money for 10 days before we see the car. Not to mention that we are paying for extra days of insurance. We can understand that there is a delay, but what is unacceptable is their lack of communication and understanding that this is a problem for us. We are really questioning our decision to buy a car from this dealership given the way we have been treated and are wondering what compensation we should ask for. read more

Service is always exceptional. I feel safe and secure after having my '22 KIA Sportage serviced. Kendra is the best service advisor that I've ever had read more