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    Royal Buick GMC

    3.5 (158 reviews)
    Open 8:00 am - 7:30 pm

    Services - Royal Buick GMC

    Auto loan

    Auto maintenance

    Oil changes

    2 More Services

    Auto repairs

    Routine automotive maintenance

    Royal Buick GMC Photos

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    Recommended Reviews - Royal Buick GMC

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    How "Executive Director" Kevin Cravo speaks to his potential customers...
    Zachary A.

    ATTENTION OWNERSHIP!!!!!! Your "so called" Executive Director Kevin Cravo is an absolute joke of a person. How could you put someone with this guys mentality in the position he's in? I honestly wouldn't be surprised if he lied about his position and is just a sales guy but regardless this guy should be fired immediately for how he treats potential customers. I own several businesses and if I caught one of my employees treating potential clients like this there would be no if, ands, or buts about it. He would be gone. I asked him to remove me from the companies system and he still continued to cherp me via text because I wouldn't buy a vehicle from him and was accused of "poaching reps". I do not work even remotely in the same industry as car sales.... Anyways if I was owner of Royal GMC I would want to know the employees that were tainting my dealerships reputation and treating clients poorly. The funny part is is I was actually going to go buy one of the new GMC Sierras as soon as I got back from a work trip. I'll defiantly be taking my business up to Phoenix after this joker tried to be little me for not wanting to work with him. Anyways end of my rant. Just wanted to warn ownership and other potential customers of how you'll be treated of you turn down "Executive Director" Kevin Cravo. I'll post pictures of text messages he sent me. Update: I opted out of text messages. Kevin Cravo continued to contact me after I was told "I was removed from the system." This is a violation of "The Telephone Consumer Protection Act" and is ILLEGAL. I will be filing a complaint with "The Federal Communications Commission." This guys is obviously not a professional and has to get the last word in so it seems. I hope those messages were worth it because each text he sends me after the opt out is a $500-$1500 violation. I'm sure ownership will be ecstatic about this...

    XT5

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    6 months ago

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    4 years ago

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    10 months ago

    Travis is tge Best! Don't ever lose him. He is very helpful and knowledgeable. Extremely Customer Centric.

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    3 years ago

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    Our team has acknowledged this review.

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    3 years ago

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    Page 1 of 4

    Ask the Community - Royal Buick GMC

    Is your shuttle able to get on the Air Force base?

    We encourage you to check with the gate guard on this one. Due to the credentialing process with the base which can periodically change, we would be apprehensive to give a general answer because we are not in control of the gate guard rules. In the… Read more

    Do they offer free wifi for you to use while you wait for your car to be serviced?

    We sure Do! Plus we have complimentary snacks and beverages. Need a charging station? We got you covered there too. For those who don't want to hang around, we have a courtesy shuttle that is able to drop you off and pick you up at the destination… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Royal Buick GMC

    Susan helped me get an appointment for service, a shuttle to/from work, and provided overall fabulous customer service.

    Mentioned in 12 reviews

    Read more highlights

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    Buddy's Auto Diagnostic and Air Conditioning Service

    Buddy's Auto Diagnostic and Air Conditioning Service

    (56 reviews)

    The air conditioning in my 2005 Honda Element had been blowing cold on and off, unrelated to any…read morefactor I could discern. A certified Honda place could find nothing wrong. Found Buddy's online with good reviews, called, and they said they would look at it as soon as I wanted to stop in. Did so that day. AJ and John spent a good half hour checking it out with their diagnostic equipment. Took the refrigerant out and found there were 2 ounces too many in the place where it goes. They found no other issue. Turns out that too much can be as bad as too little. They thought that would fix the problem. One month later and and after long drives on two hot days from Tucson to Payson and back, it is clear they were right and it is working great. . They didn't even charge me. These guys know what they are doing and could not be more fair and honest. I am going to trust them with my future auto mechanic business. What a great experience with a business. Thank you. Remember to ask to meet Buddy when you go!

    Worst experience with an independent auto repair shop. If you want to be quoted one price, and then…read morereceive an inflated bill after the work is done (without a verbal or written authorization), then be forewarned. The owner John does not honor his quotes, has a foul mouth, and he will threaten to undo work that has been completed if you are not happy with his bill. Your vehicle will be taken hostage and I believe he is disturbed enough to follow up on his threats even if they harm him as well. It took a month and a half to complete the work and in all that time, he didn't have the professional skill or good business sense to tell me he had to adjust the original estimate. He was "too busy" to speak with his customer. Details if you are willing to read more: I read the Google reviews and this appeared to be a reputable shop for A/C service. I am now suspect of all their positive reviews. I initially received what I believed to be a reasonable quote and authorized them to do the work. I had to wait to return with the car because they had to source two small bolts. It was extremely difficult to receive any information from them and it was weeks before they scheduled to have the work done. I was finally told to drop my car off on a subsequent Monday and received no news for several days as I tried to determine when the work would be completed. Oddly, they do not work on Thursdays. Moreover, they pretty much work when they feel like it and never in the mornings. The shop usually starts their days sometime around noon. I was contacted on that Friday and told my car was ready, approximately six weeks after I first had my AC checked and diagnosed. It was only then that I was advised my bill was $300 over the original estimate. I addressed the discrepancy over the phone with John who told me they don't have time to call when they run into a problem and just proceed with unauthorized work saying all his customers are "happy to pay". Doubtful. And just to be clear, that is illegal according to Arizona law. He then proceeded to childishly tell me he would undo the work and return my car to the way I brought it in and I could go somewhere else to get my car fixed if I wasn't happy with the bill. He used some colorful language, F this and F that which clearly demonstrated his mental acuity and that I would have to pay up under duress. He called me back a second time that same evening to tell me his mechanics feelings were hurt, seriously, and that he didn't think he could control AJ from undoing the repairs and that I was an unappreciative client (because I expected a revised quote before the work was done). I'm uncertain if John has control over his employees which seems strange to me. In the end, I had no recourse than to pay whatever he wanted to charge to get my car back. My car was being held hostage for payment and subject to damage if I didn't pay for the unauthorized work. I would not be surprised if they damaged something on my vehicle that I couldn't detect until it was too late. He insisted I sign his new inflated quote, which I did under duress, after he said to AJ, "I don't' trust this F**king guy." He knew already he was in the wrong and was taking steps to cover his tracks. It doesn't work that way, we have rights. It's not legal under Arizona law to hold a client's car hostage. John doesn't take responsibility for himself or his employees. If he responds to this posting he will have a tantrum blaming me for his failure to not only follow the law but to practice basic rules of courtesy and business law. My only mistake was choosing this shop over other's who very likely know how to follow simple rules which protect them as well as their clients. For those of you who don't know, The Arizona Attorney's General Office accepts this type of complaint and will open an investigation. Exercise your rights, I will.

    Royal Buick GMC - car_dealers - Updated May 2026

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