First let me start off by saying my vehicle hasn't been serviced yet. Why, because the insurance adjuster has not been down to see the vehicle yet. What, or should I say who, was great was Carla. She s the front desk lady, she is who greets you when you walk in and who answers the phone. This past Friday my vehicle was involved in a collision. I was able to drive my car the two miles to my house, called the insurance company and called for a tow. Tho call was at approximately 10:30AM. My car finally got towed around 6 PM. In the meantime, Carla made it her mission to stay late waiting for my car. I know she stayed past 7:00 PM. In her own words she didn't want me to worry about my vehicle over the weekend. Royal Collision, I hope you appreciate what a fantastic customer service person you have in her. read more

I just wanted to comment on the great service from Carla at the reception. The way she deals with customers is professional and examplary. It's never a good feeling to have your car damaged and having to get it fixed but she made the experience better. read more

Anthony and his team at Royal Collision Center took the best care of my vehicle and needs. Throughout the process they were transparent, informative, and did great at helping me correspond with insurance and parties involved to get the job done satisfactorily and in a timely manner. I received excellence service, fair prices/quotes, and I am extremely satisfied with the end result as my vehicle looks great as if it was brand new! Thank you so much to all the staff here for making this experience a positive one. I would highly recommend Royal Collision Center as the first choice to consider to any autobody needs. read more

I damaged my passenger mirror while backing out of my daughter's garage. I took it to Royal Collistion Center for an estimate. Not only were we greeted with a smile, the estimator, Jak Jantz was completely open and honest on the damage and what it would cost. He followed up with us after the quote and during the installation of my new mirror. I will recommend this place to all my friends! Thank you Royal Collision and thank you Jak! read more

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A bad situation that had the best outcome. So I had a little fender bender while leaving work one day. My intact 2011 BMW 528 sustained a broken headlight and a crease on my number and what I thought was minor damage. I contacted my fav advisor at BMW and he suggested I call Royal Collision as they do most of their work. I went on line and followed the instructions and sent their manager, Belliny, an email with all the information required plus a few pictures of the damage. As soon as he arrived at work he replied and asked me a few more questions. He explained that there are a few components and brackets that hold everything together and securely in place. Impossible to know if the parts are damaged until they take the bumper off. I mentioned that we were on our way out of town that following Monday and he offered to have my car dropped off so they could start working on it. I arrived at the time specified on that Monday and was greeted with a smile! The service advisor Wales out with us to take down the mileage, make note of any damage and secure the keys. He explained that someone would be giving me a call or email me with the next steps. Once they removed the bumper, they found the other components and brackets that had unfortunately been damaged as feared. Belliny, the shop manager sent me pictures and called me to explain the additional charges. He wanted me to have all the information so that I could either continue with the self pay route or contact my insurance. I made my decision and he assured me that my baby would be taken care off. Upon our return from our vacation, I got an update and due to an unforeseen part delivery delay, my car wouldn't be ready on Friday as expected. Let me reassure everyone that I was already extreme pleased with the constant communication back and forth when Belliny asked me if it would help me out to have my beautifully washed and fixed car delivered to the BMW dealership where I could pick it up on Saturday as they are closed on the weekends. This is going above and beyond. This entire experience was wonderful and made all the difference. If by chance you need an awesome dependable honest body repair shop, do yourself a favor and head straight here! Avoid the confusion, the lack of communication, the forced customer service and turn your frown upside down! The team at Royal Collision ROCKS! Thank you so much for going above and beyond! A special shout out to Belliny! Woohoo! read more

Royal Collision Center - Just like new! Even better! - Body Shops Near Me - Tucson, Arizona

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They did a great job on the repair of the BMW finish and glass sunroof repair. The only knock on them, is that they didn't identify the damage to track on the motorized interior liner from the accident. Consequently, the sunroof interior liner was not replaced while the insurance claim was in progress. I'll take my wins when I can. At least it looks great. read more

Royal Collision Center - This is the rooftop that the tire landed on. - Body Shops Near Me - Tucson, Arizona

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Royal was able to repair my Rogue promptly and did an amazing job. Emily was very responsive and willing to adjust her schedule to adapt to my demanding schedule. Overall, my experience was professional and high quality. I was very pleased with all aspects of my repair. Highly recommend their services for any needed auto body repair! read more

Royal Collision took care of a challenging paint job on an older ES for us. Did a beautiful job, our car looks brand new!

What a mess! Zero communication, pushed back the date of pick up over 6 times- they have had the car for over a MONTH! After continually saying it will be ready Monday...no Wednesday, no Friday... for 2 weeks in a row- they finally said it would be ready today (many Mondays later) at 12- got here at twelve and they said they needed ANOTHER 1/2 hour to clean it. Simeon. The guy in charge Was not good about keeping me in the loop- had to keep calling the rental car place to adjust to the changes After fighting it, they took over the rental car lease since it was so past due and insurance wouldn't cover it, . Not happy! Go anywhere else! This is not the Cadillac standard! read more

Update: Went back to get hood buffed out, and to get a missing under the hood sticker. Can't fix the paint. Repair shops really need to figure out how to duplicate the spray patterns used at factories. Anthony was willing to address my concerns and did so accordingly. Overall though, just not a good experience for me at this shop for this repair. read more

I needed to have my hood repainted on my Escalade ESV after it was keyed a couple years ago. That part of the service went fine. The issue now is after 3 years, the paint job is fading. When I took it back to get redone under the warranty, I was told it would not be covered cause I use a car wash to clean the vehicle. Originally I was told not to use a car wash for the first 2 weeks, which I complied with. Additionally the roof paint is also fading. We have 2 others cars (Toyota and Chevrolet) that are older and go through the same car wash without any issues. It's sad they don't stand by their product and warranty. read more

Needed a new front bumper and grill. Since I bought our car from Royal, and have been extremely pleased with their service, I decided to have them do the repair work as well. They had it done in two days, rather than the three they estimated, the final cost was right at the estimated cost, and I have a new car! The people I dealt with were great: can't wait to have another repair job! :-) read more

Horrible business, horrible workers. The evaluation was two times higher than what it should have been. Not recommended, trust me.

I was in a fender bender and though I would give Royal Collision Center a shot. They did an amazing job on the repair! After the repair, for some reason the battery went out on my truck. At first I was frustrated, but Dakota gave the extra effort to make sure the situation was resolved. Dakota is a great representative of Royal Collision Center. I recommend this place! read more

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Exceptional job on my Mini Cooper. Professional staff and flawless detail in the repairs

This is the second time we have used royal collision center to fix our lexus rx450. We went back because they did such a great job last time. Belliny, justin, Anthony and , darn it, I forgot the ladies name at the front desk, were all extremely courteous, efficient and accommodating, I had to have my car back quickly due to an upcoming our of town trip, and I got it back in 2 days. Not huge major damage, but their ability to get it back to me quickly was appreciated The people who did the repair did an excellent job and my car is brand new looking, This is definitely the place to go if you want expert fast courteous service. That's if you value your car, if you drive a beater, there's plenty of places that will treat it that way read more

My 2014 Ford Explorer was in a collision in 2017. Left front panel,bumper and suspension was damaged. Royal repaired and everything was fine. Recently I was having a 4 wheel alignment and discovered that caster on the left wheel was out of spec. Took it back to Royal, no hassle, they adjusted the subframe, did a free front end alignment and even washed the car! These guys stand by their work even after 4 years. Belliny was courteous, knowledgeable and completely professional. Thanks, Royal. read more

I was in an accident 2 times last year, September and December. I had my car sent to royal and Belliny, the manager, help me out both times. First time my car end up being totaled, the second time with my new car, it was fixable. After all the wait for parts and every small detail fixed, I got my car back yesterday just like new. It was great customer experience and was treat as if the car was his own. I would recommend this shop to every one and anyone! Thank you Belliny and your team for getting my baby back on the road! read more

Royal Collision Center - Got my baby back! Just like new!! - Body Shops Near Me - Tucson, Arizona

I had an amazing experience with Royal Collision Center. I worked with Marty who was very knowledgeable and professional. I highly recommend Royal Collision Center!!! read more

I was very impressed with Royal Collision. Someone rear ended me and luckily she had insurance. An appointment was made at Royal..the 3 employees I dealt with were professional and went above what I expected. Emily was very efficient.. Anthony handled the estimate and dealt with both insurance companies and a special shout out to Marty. Everyone was great. I would have sent a letter to the owners but couldn't find out their names. Hopefully this is the next best thing. read more

This is an amazing shop! Very professional, I had paint work done on my BMW X3, it was done in a timely manner. I was skeptical, I was afraid that I would pick my car up dirty and not done right. Wrong! They completed the job and my car was returned to me as though it just came off the show room floor! read more

Whoa! Can't comment on actual service since I decided not to use them, but wanted to comment and say I had estimates on some car damage at four different places ...this place's estimate was literally DOUBLE the cost of everywhere else! Insanity! Ok if you're going through insurance, but if you're paying out of pocket, basically anywhere else will be cheaper!! Yikes! read more

I had significant damage to both bumpers and the trunk lid after my BMW was rear-ended and sandwiched at a traffic light. It is definitely the case that a car is not the same after an accident, as was very obvious from my previous experiences at other auto body shops. However, I was extremely impressed by the work done by the team at Royal collision. My car was repaired to as close to its pre-accident condition as possible. Also, Belliny and his team were very professional, knowledgable, and transparent about the whole process. If you have had the misfortune of being in accident and would like top quality repairs, I can strongly recommend a visit to Royal Collision. read more

I was in a bad wreck and they fixed my car! They were communicative, on time, professional and did a great job. :-)